5/5
GoogleVery Helpful, kind and always available, it’s been good few years, they have been looking after my properties, can’t ask for better. Thanks Major and Team
Agent replied · 8 February 2025
Thank you for your kind review Usman.
Trusted Agent profile · Birmingham Central
Verified
Belvoir Birmingham Central reviews
★★★★★
522 reviews across 3 platforms
Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ
Part of Belvoir, see every office.
Belvoir's office in Birmingham Central, at Royal London House, is rated 4.2 out of 5 across 522 reviews on three platforms, including 434 Google reviews rated 4.0.
434
Reviews on Google
This office
1
Reviews on View Agents
This office
87
Reviews on Direct reviews
This office
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Reviews
Every review we hold for the Birmingham Central office, from every platform, shown as written. First names only.
Google5/5
GoogleHad a great experience with the new team, would highly recommend!
Agent replied · 3 December 2025
Dear Liaqat Ali, Thank you for your positive feedback! We’re thrilled to hear that you had a great experience with our new team. Your recommendation means a lot to us. If there's anything more we can assist you with in the future, please don't hesitate to reach out. Kind regards The Belvoir Birmingham Team
5/5
GoogleI have been using Belvoir Birmingham Central to manage my apartment for over 8 years now and they always respond in a timely fashion and deal with any issues professionally and efficiently.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Thank you for your kind review Matt.
5/5
GoogleAfter some initial teething problems, Belvoir Birmingham have been great, particularly Major and Jonathan. They are very responsive via email and seek to fix any problems as soon as possible. Would recommend!PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 31 December 2024
Thank you for your kind review Mark.
5/5
GoogleFor a family run franchise i can only applaud the level of service, knowledge, professionalism shown by Major and his office staff. From start to finish the whole process has/had been a pleasure. Will 💯 recommend Belviour Birmingham Central. Thankyou once again. …
Agent replied · 31 December 2024
Thank you for your kind review Rav.
5/5
GoogleWhilst looking for a rental property in Birmingham I had the absolute pleasure of working with Ayman. His charisma went a long way and had the answers to any questions we had. Would highly recommend both him and Belvoir.
5/5
GoogleI highly recommend this agency because it's very welcoming, and I felt very well looked after by Ayman, who tried to help me since my language isn't English. I highly recommend it.
Agent replied · 18 April 2025
Dear Ana, Thank you for the five star review and glowing recommendation. It sounds like you have had a really positive experience.Feeling welcomed and well taken care of, especially when language can be a barrier, is truly invaluable. It's great to hear that you found such excellent support from Ayman. Kind Regards The Belvoir Birmingham Team
5/5
GoogleBelvoir have managed my apartment in Birmingham Jewellery quarter for 12 years . Always been so easy to deal with and follow up things quickly and efficiently . I would definitely recommend them.
Agent replied · 4 April 2025
Thank you for your kind feedback. We pride ourselves on delivering great customer service and we are glad that you have experienced this. Kind Regards Belvoir Birmingham Central
5/5
Direct reviewsHi I would like to say that this is the best estate agencie I ever dealt with this is the second time I have used them and Major and his team have been so professional and accommodating once again many thanks and look forward to deal with you guys again .
5/5
GoogleGreat service from Belvoir, Major was helpful throughout our tenancy
Agent replied · 8 February 2025
Thank you for your kind review Hana.
5/5
GoogleBeen dealing with estate agents for a long time and Charlie Rogers is a breath of fresh air, considerate, efficient and more importantly very good at her job. Any issues are dealt with promptly and even the contractors enjoy dealing with her. Ask for Charlie!
Agent replied · 8 February 2025
Thank you for your kind review.
5/5
GoogleMajor Mahill is such an amazing agent. He is very charming and supportive. He helped me quickly find a new cozy home right in city centre. xxx
5/5
Direct reviewsVery good letting agent as this is the 3rd year I am with them and renting a property. Im very happy always above and beyond and doing the extra mile. Thank you Maijor, Reiss and Ndey for your excellent service.
5/5
GoogleAbsolute pleasure to deal with, Major was wonderful as always and helped me sell my property in no time at all! Would highly recommend Belvoir, very professional and lovely to deal with.
Agent replied · 7 January 2025
Thank you for your kind review.
1/5
GoogleThese people are sooo rude. Talked to one guy and this other women. From yesterday I realised that the women is rude. They were both shouting at me. Too long of a story to explain but they will not be getting my money. I would fire them tbh. I was not being rude the guy answered the phone very very rudely I quote “you sound like you just woke up did you not know you have a viewing “ I then said “I’m sorry it wasn’t me that’s viewing it as I’m not in the city my flatmate was supposed to come but she just told me she has to self isolate and I just woke up so I didn’t know” he proceeded to shout and kiss his teeth saying I’m taking the micky and that he won’t deal with me he is done.NegativeProfessionalism
Agent replied · 31 December 2024
Dear Samkeliso, We sorry to hear of your experience with Belvoir, however our company policy is that we take zero tolerance on abusive behaviour from applicants and it is noted you had made appointment to view a property and failed to attend and indeed to call to office to advise you were unable to attend, should you wish to make formal complaint this can be done by emailing in to Birminghamcentral@belvoir.co.uk
2/5
GoogleIf you're a tenant, ensure that any property you move into is cleaned to a professional standard. The property I moved into was not cleaned professionally despite Belvoir claiming otherwise. I had to pay for a professional cleaning company to clean the property when I moved in, and was not reimbursed (not even partially). This is not a case of me being pedantic, the property was genuinely filthy when I moved in (coupled with living during a pandemic). What's ironic is that at the end of my tenancy, despite the fact I had contracted a cleaning company to clean the property to start to finish, I was told from Belvoir that parts of the property were not cleaned professionally and they went ahead and deducted a chunk off my holding deposit to have it cleaned themselves. Belvoir have also tried to circumvent any criticism by mentioning they will take legal action which feels like intimidation. There have been other issues along the way beyond the scope of a short review. I will be giving them 2 stars out of 5, with one star being issued for the strong first impression they made. It's a shame it wore off.
Agent replied · 31 December 2024
Dear Amir, We would like to firstly reply to your allegations which you make, also we put you on notice that due to defamatory comments made to the business, brand and personal we shall be passing your details to our legal team to investigate and no doubt they will be in touch. In reference to the keys it is noted that the set given out to you there was a key missing so when you did call the office member of our team brought the right set to you within few minutes of you reporting this to us. I would now like to make you aware of the background and the way the team here assisted you with your move in, we put a lot of work into ensuring you passed references when an undeclared CCJ of over £5000 appeared on your credit report due a claim your previous landlord filed against you for failing to pay rent and disposing of the landlords furniture and not replacing it. In addition when you had moved into the property you requested that the landlord supply you with a large desk to allow you to work from home which the landlord duly complied with on the basis that you made a small contribution towards which demonstrates the fact the landlord and ourselves went over and beyond scope of duties given that we ensure customer service is focal part of our business and service. With reference to the cleaning of the property we can confirm that this was cleaned to a high standard in fact twice once before the move in, including the day before to which we have evidence in the form of invoices from the contractor and it was duly noted on the inventory completed by the inventory clerk who is independent. There were a number of issues reported by you and you then demanded these to be replaced which were not within our remit to comply within given the fact that the property is protected and a listed building. We did in fact instruct a professional tradesman to attend to the issues there is only a limited amount of work that can be allowed to be undertaken. The latest issues you had consisted of a demand to replace the bed frame due to a screw that scratched the leg of his friend. Our offer to send out a contractor to assess the problem was met with a further complaint that the bed was creaking and it was your conclusion that the bed therefore needed to be replaced and not just fixed. We consider the defamatory comments made and your personal online attack of “Jonathan” to be unwarranted and also slander again we have passed these over to legal team for further action against you, As Jonathan is invaluable member of the Belvoir team who is respectable and polite and he was merely following procedure. As you can appreciate we have also a duty of care to our landlord and cannot fully justify replacing items until we have fully investigated each issue / problem raised and in the short time you have been a resident we have dealt with your numerous complaints professional and your threats also where you have previously mentioned if we don’t get some items resolved you will be leaving “bad review”. We are fully regulated agent and have a complaints procedure in place and can we suggest you kindly make recourse via the correct channels to deal with your concerns raised. Amir, You have resorted to blackmail in an attempt to obtain another property with us even after expressing your dissatisfaction previously. As stated during a telephone conversation on the 23rd November 2021 you advised that if we were to enter into a second tenancy with yourself, you would return the favour by writing a 'glowing 5 star review'. You also apologised profusely and sincerely for your poor conduct and attitude towards members of our office however as we decided against offering you a second tenancy you have attempted to circumvent the situation and again rewrite a review which you originally left 7 months ago. We are happy with our decision not to accept you as a tenant for a second time as your review has clearly demonstrated you lack professionalism...
4/5
GoogleI have been renting a property through Belvoir for 8 months and after a history of poor property management I am pleased to say I have found Belvoir to be proactive and fair. My main contact, Jonathan addresses each of my queries or concerns professionally and promptly, always ensuring to follow up and keep me updated on the status. I feel very reassured that if there is ever an issue, it will be rightly resolved without complications. Thanks Belvoir team!PositiveProfessionalism
Agent replied · 31 December 2024
Thank you for your kind review Catherine!
1/5
GoogleHonestly so bad. I was cold to do a viewing at 4:30 and no one decided to show up concierge for half an hour and still no one is picking up. absolutely disgusting behaviour.
Agent replied · 31 January 2025
Thank you for your feedback. We are so sorry that you have had this experience. We have recently moved offices and during transition we suffered technical issues with phones and internet. I believe we have spoken with you since this review and rearranged the viewing, however, we are very sorry for any inconvenience caused. Kind Regards Belvoir Birmingham Central
5/5
Googlegreat service from the new team Vikram, Ava and Ayman. They have provided excellent service throughout the tenancy and were very hospitable when i visited their new office!
Agent replied · 17 April 2025
Dear Vh Cheung, Thank you for the fantastic review! It's wonderful to hear that Vikram, Ava, and Ayman provided such an excellent service! We pride ourselves on great customer service and glad you have experienced this with us. Wishing you all the best. Kind regards The Belvoir Birmingham Central Team
5/5
Direct reviewsGood agency, any reports, inquiries or help was provided quick and efficient. Service was excellent and a very big thank you to Major Mahil who looked after us until the end of our tenancy providing excellent service.
5/5
Googlethe letting agents are very kind and a cooperative agent and their processes are very smooth & simple. Thank you so much!
Agent replied · 24 June 2025
Dear Mohammed, Thank you very much for your kind words and the excellent review! We are thrilled to hear about your positive experience with our lettings team and we're glad you found our process smooth and simple. Thank you for choosing us! Kind regards The Belvoir Birmingham Central Team
5/5
GoogleExcellent service from Ayman today on my viewing he was able to answer all of my questions and cater to my need . I would definitely recommend!
Agent replied · 29 April 2025
Dear Anita, We're thrilled to hear about your positive experience with Ayman. It's our pleasure to go the extra mile to ensure you find the perfect home. Thank you for your high recommendation and for choosing our services. We look forward to assisting you again in the future! Best wishes, The Belvoir Birmingham Central Team
5/5
Googleabsolutely fantastic estate agent. have been working with them a while an Jonathan Burgess is an absolute gentleman. would 100% recommend!
Agent replied · 31 December 2024
Thank you for your kind review.
5/5
GoogleA team of amazing people!! Firstly, any time i phone up or email I am always greeted with a personal touch. Amazing customer service by everyone there!! Great people to deal with. I had an issue and I just wanted advice and for someone I could discuss it with, with patience and time i was assisted and honestly I felt at ease!! The team are brilliant 👏 so impressed!
Agent replied · 31 December 2024
Thank you for your kind review Sharonjit.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Belvoir Birmingham Central
How many reviews does Belvoir Birmingham Central have?
Belvoir's Birmingham Central office has 522 reviews across three platforms: 434 on Google, 1 on View Agents, 87 on Direct reviews.
What is Belvoir Birmingham Central's rating?
Belvoir Birmingham Central is rated 4.2 out of 5 across all 522 reviews, and 4.0 out of 5 on Google from 434 reviews.
Where is Belvoir's Birmingham Central office?
Belvoir Birmingham Central, Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ.
