Trusted Agent profile · Birmingham Central

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Belvoir Birmingham Central reviews

4.2

★★★★★ Great

547 reviews across 3 platforms

Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ

Part of Belvoir, see every office.

Belvoir's office in Birmingham Central, at Royal London House, is rated 4.2 out of 5 across 547 reviews on three platforms, including 459 Google reviews rated 4.0.

Google logo

4.0 / 5

459

Reviews on Google

This office

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

This office

The Trusted Agent logo

4.9 / 5

87

Reviews on The Trusted Agent

This office

Reviews may appear on more than one platform.

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Reviews

Every review we hold for the Birmingham Central office, from every platform, shown as written. First names only.

5/5

Google

I was very impressed with the service and efficiency of Belvoir. Major and the rest of the team were very welcoming and were able to answer any questions we had.

George · 9 February 2023

Agent replied · 8 February 2025

Thank you for your kind review George.

5/5

Google

By far the best estate agent that I've ever had the pleasure to deal with. The staff are always friendly, professional and very efficient in sorting out any problems. Lauren and Sinead are simply amazing, and nothing is ever too much to ask. I would fully recommend these guys to anyone!

Stefan · 2 January 2018

Agent replied · 31 December 2024

Thank you for your kind review.

5/5

Google

Belvoir provides excellent property management services with properties of quality. Definitely recommend letting through this agency.

Paul · 9 February 2024

Agent replied · 8 February 2025

Thank you for your kind review Paul.

5/5

The Trusted Agent

Major and the team are dependable, act with integrity and professionalism. This is a rare find in the estate agency game a real gem.

Ron · 10 November 2021

5/5

Google

Brilliant service! Major's wealth of experience really showed and was integral throughout!!!

Rizwan · 14 April 2024

Agent replied · 8 February 2025

Thank you for your kind review.

5/5

Google

Belvoir Birmingham have always been excellent to deal with. When the team has changed over the years, they have always maintained the same high standards. Highly recommendedPositiveResponsiveness, Quality, Professionalism, Value

Kevin · 1 January 2023

Agent replied · 31 December 2024

Thank you for your kind review Kevin.

1/5

Google

Check their website dont bother calling them." They are too busy to run you through the available properties". I beg to question, why keep an office and a phone when everything can be done through the website? Wont be visiting them ever!NegativeQuality, Professionalism

Samreen · 9 February 2021

Agent replied · 8 February 2025

Dear Samreen, We note your comments on your review. The reason we ask you to check our website is because we carry over 50 properties available at any one time. All properties vary when it comes to bedrooms, bathrooms, location, specification, pricing and availability dates. We update our websites 24/7 to make sure all listings are up to date and this is including in depth information on each listing and professional photography. All office visits are only appointment based at this moment in time due to current government guidelines. We trust this makes sense. Kind Regards Belvoir Birmingham Central.

5/5

Google

Very good experience and happy with the service of Major. Very helpful too. Kudos Belovoir

BASHEER · 9 February 2024

Agent replied · 8 February 2025

Thank you for your kind review.

1/5

Google

If I could give zero rating i would. Do not touch this company with a barge pole. Rude and offensive...spoke to me like I was from the street. Unprofessional. All they want is the commissionNegativeResponsiveness, Quality, Professionalism, Value

Kirsty · 1 January 2022

Agent replied · 31 December 2024

Dear Kirsty, We are sorry to learn that you have had to revert to social media platform in reference to Section 21 notice be served to you today for vacant possession of the property at Melton Avenue, as you are aware the vendor unfortunately passed away and were instructed to sell the property on behalf of the family as they needed to sell due to financially constraints (which you were fully aware of) as you kindly assisted us with viewings. However on serving the section 21 notice you have called the office and it is noted that you were rude to the office staff and we take zero tolerance on abuse received in the office or by telephone, and please note all our calls are recorded, you made several threats of calling our head office, we have merely acted upon the instructions of our vendor client who’s partner as you know deceased and as the property is sold to first time buyer this is why legal notice has been served to you today. Should you wish to put in complaint in via professional manner opposed to making defamatory comments via social media this can emailed to us here in the office at Birminghamcentral@belvoir.co.uk.

5/5

Google

This central office of Belvoir have managed a local apartment for me for several years. Always finding a suitable tenant quickly and dealing with any maintenance issues immediately. Prompt and effective team that I can leave to manage my property. Perfect.PositiveResponsiveness, Quality, Professionalism

James · 1 January 2021

Agent replied · 31 December 2024

Thank you for your kind review James.

5/5

Google

I’ve only had positive experiences during my 16 months as a Belvoir tenant - checked into and out of my property with no fuss whatsoever, always available when I’ve needed to contact them, friendly and professional. I wouldn’t hesitate to recommend for a seamless renting experience.

Amy · 2 January 2020

Agent replied · 31 December 2024

Thank you for your kind review Amy.

1/5

Google

Unfortunately, liars. Rude on the phone too, although could be nice in person. Had 2 viewings booked, they cancelled them the evening before stating multiple times that the seller had accepted an offer so I could not view (even though the viewing had been confirmed for a week). Turns out that the properties were on with another agent who contacted the seller in front of me - offers were extended yet not accepted as they wanted to see what interest the pre-booked weekend viewings brought up. So I missed the chance to bid on 2 nice flats... The owner has also been charming enough to reply below. It is not a "fake review", however I have no wish to have my name plastered across your hate-mails so I will continue to remain L Johnson.

L · 11 January 2019

5/5

Google

It has always been nice dealing with Major. He's very professional and patient

Alfred · 6 March 2024

Agent replied · 31 December 2024

Thank you for your kind review Alfred.

5/5

Google

Belvoir recently facilitated my purchase of a property in the Jewellery Quarter and provided a very professional, helpful, responsive and friendly service. In particular, I was very impressed with Major's service and expertise and would highly recommend.

Jacob · 1 January 2022

Agent replied · 31 December 2024

Thank you for your kind review Jacob.

5/5

Google

Fantastic company. Would 100% recommend.

Adam · 13 July 2024

Agent replied · 8 February 2025

Thank you for your kind review Adam.

1/5

Google

I am absolutely disgusted with this agency! It's by far the worst I have ever been with. Do not rent a property from them! The staff are incompetent, unprofessional, unsympathetic and unhelpful. The landlord is only interested in getting money from you. I've had serious recurrent issues with damp for 3 years due to a hole in the roof and my constant complaints and phone calls have been ignored. At one point i had to phone environmental health and the problems were still not fixed. Now they are refusing to give me my deposit back due to lies told upon check out! I am absolutely fuming. All this has caused me ill health! You are a disgrace and should be closed down! Edit. I was charged £55 for new sealant around the bath which was black with mould because of the damp issue which they would not fix! I could not make it to the office to hand in the keys due to ill health and they would not come and collect them and charged me everyday they were late. I paid extra for next day delivery when posting them back because i could not physically get to the agency and they still charged me 2 extra days! The property was left cleaner and tidier than what is was when I moved in. The bedroom had been decorated and they charged me saying it was not in good condition and needed doing again. Lies lies lies! Absolutely appalling!

N · 2 January 2018

1/5

Google

BEWARE of the unethical unrespectful staff of this agent , i wanted to rent one of their properties and after viewing it one of their staff told he will contact me in an hour MAX to finilize everything . and for three days he didnt call and he was not replying my phone calls . and we i finally managed to get in touch with him he actually started SHOUTING at me why am calling him !!!! and that he will not let me the property and HANG the phone on me !!!! NEVER GO TO THIS AGENT

Bufayez88 · 2 January 2017

5/5

Google

As a first time tenant, had a very smooth experience, all issues with the property were handled promptly and the check out process was made very easy. Next time I'm renting I will definitely give Belvoir a call.PositiveResponsiveness, Professionalism

Tanay · 9 February 2021

Agent replied · 8 February 2025

Thank you for your kind review Tanay.

5/5

Google

I've rented with Belvoir for 5 years. They are BY FAR the best letting agent in Birmingham. High quality properties, honest agents and great customer service. They are selective of the landlords they work with too. I've had two landlords and they have both been great.

Kyle · 2 January 2018

Agent replied · 31 December 2024

Thank you for your kind review.

5/5

Google

MJ is very accomodating and helpful. Belvoir in general is trustworthy.

Jacinth · 9 February 2024

Agent replied · 8 February 2025

Thank you for your kind review.

5/5

Google

I just wanted to say a big thank you to the team at Belvoir, in particular to Charlie and Matt. They were extremely professional and helpful during our time as tenants from start to finish and I do not hesitate in recommending their services!

Rishav · 2 January 2019

Agent replied · 31 December 2024

Thank you for your kind review.

1/5

Google

Would never deal with the Birmingham central office 1 chap in there is offensive and abusive over a set of keys for planned works

AvEnGeDALFIE · 9 February 2023

Agent replied · 8 February 2025

Belvoir Birmingham Central have a zero tolerance on abusive language and if you do come into our office to collect keys as a contractor we would expect the person to be respectful and we have CCTV available showing you swearing at the staff when you were asked politely to leave, should you wish to raise your complaint please follow our complaint process and email the management team at birminghamcentral@belvoir.co.uk

5/5

Google

Very professional agency with a focus on communication to tenants & landlords. Knows the local market better than any other firm. Extremely passionate staff.

Mike · 9 February 2023

Agent replied · 8 February 2025

Thank you for your kind review Mike.

5/5

Google

Belvoir has been great in supporting us with our flat purchase. They have a polite and personable manner and are willing to go above and beyond to help - we would definitely recommend belvoir to our friends. (Also the card and chocolates was a lovely gesture!)

Safian · 2 January 2017

Agent replied · 31 December 2024

Thank you for your kind review.

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