Trusted Agent profile · Birmingham Central
Verified
★★★★★
547 reviews across 3 platforms
Royal London House, 35 Paradise Street, Birmingham Central, B1 2AJ
Part of Belvoir, see every office.
Belvoir's office in Birmingham Central, at Royal London House, is rated 4.2 out of 5 across 547 reviews on three platforms, including 459 Google reviews rated 4.0.
459
Reviews on Google
This office
1
Reviews on The Trusted Agent
This office
87
Reviews on The Trusted Agent
This office
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Birmingham Central office, from every platform, shown as written. First names only.
5/5
GoogleHi I have recently moved my rental property to Belvoir and I have found them absolutely excellent. They are extremely reliable and they have gone above and beyond their job description and I would highly recommend them.
Thank you for your kind review Debbie.
5/5
GoogleGreat professional and friendly service from Major and the Belvoir Birmingham team, highly recommended for all your property needs!
Thank you for your kind review.
5/5
GoogleThe team at Belvoir are great! Especially Major & Charlie!!
Thank you for your kind review.
1/5
GoogleHad a very poor experience with this company when I went to view a flat. When we arrived the tenant was still in the apartment and wasn't aware that we had an appointment. Really unprofesional from Belvoir.
It is noted that these reviews are been left one after another at the same time and from family and friends of Rowena George, we will be now taking legal action against you and also reporting to you to medical council and GMC and our legal team will be in touch with you in refence to defamatory comments made. We take zero tolerance on social media bullying and will be reporting all to google and Rowena will be also made example of via the court system it seems you are now having personal vendetta against Belvoir Birmingham. Also as evidence below which show your number and your call to our out of hours service clear showing and demonstrating how rude you are. For the attention of Maintenance Rowena George called in regards to Apartment 405, The Rotunda, 150 New Street, Birmingham, B2 4PA. She was extremely rude and irate, before disconnecting the line. She called from 07735 835754. Moneypenny Date: 04/01/2022 Time: 13:07 Caller Number: 07735835754
5/5
GooglePurchased my property through Belvoir, and had the pleasure of dealing with Major who was extremely helpful throughout and super responsive. Would recommend.
Thank you for your kind review Polly.
5/5
GoogleThanks for the quick viewing arrangement and soft contract arrangement.
Thank you for your kind review Nilmani.
5/5
GoogleThey are very efficient in replying to messages about letting and are very patient for client reply and decision. Very professional.
Thank you for your kind review Jimmy.
5/5
GoogleFantastic experience with Belvoir! From start to finish, everything was handled professionally, and my flat was perfectly ready by the move-in date as promised. It made the whole process so much easier and stress-free. Highly recommend their services
5/5
GoogleI was buying my property and the estate agent was Belvoir and more specifically Major. Incredibly quick to reply and sort any issues I had and always willing to meet me at the property at short notice. Thank you very much.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind review Craig.
5/5
The Trusted AgentThank you to Major and his team for finding my dream home. Fantastic service and fantastic team. Will be highly recommending you to my friends and family
1/5
GoogleVery poor customer service. Had booked viewing and no one show up, nor cancel. Wast of time and Uber money.
Hi Agnieszka, The viewing would have been cancelled due to the property being let - you would have been informed this via third party booking system which you used to book the initial appointment - you even called to be informed of this over the phone also. Thanks.
1/5
GoogleProbably one of the worst experiences I've had from a estate agents. Asked to book a viewing. We were then asked to confirm viewing 2 days before via email. The day before we were asked to confirm by text. Then on the morning of the veiwing we got another confirmation email. 20 minutes after our appointment with no show i called the office and because they'd called at 10:30 on an unknown number with no answer (they didn't leave a message either) they cancelled the appointment and didn't show up.
1/5
Googlethe staff are not professional and one of them who is responsible for a maintenance issue, she is too impolite and unprofessional, and most of the time she did not answer your email. I rent an apartment in late August, when I got the key, some furniture had been broken and did not get the postbox key.It takes a month to receive the postbox key, they did not check the apartment before. it took more than a month to replace the broken stuff, and each time I contacted them they said 'oh ok I will call the landlord JUST NOW', or they said, 'I sent him an email last week but he did not answer'! ok, it is your responsibility to follow up and find the landlord to sort the issue, not wait until I call you to follow up. Even, one time, when I called them one of the staff said why you call every day, we will order or we will ask the landlord to bring the postbox key. while it was about the month that nothing was replaced and I did not receive the key, however, the property should be checked before a tenant gets a key. When I received the key, it was the wrong one, and again the same process. for everything I should have contacted them several times. Finally, after 45 days the furniture was replaced. While I rented the apartment with the properties they showed me at visiting day, which I paid for that, I expected to replace the broken furniture with the same, however, the agent said if you want you can buy the new one and 'The chest of drawers were replaced with a like for like'. too impolite. I do not know who is the manager of this agency but the manager should teach them some professional behaviour, at least learn them do their responsibilities, because I am sure in future there will be some issue and I need to contact them, while it is a nightmare.NegativeResponsiveness, Quality, Professionalism, Value
5/5
The Trusted AgentMajor is a fantastic asset to the Birmingham Belvoir team - he goes above and beyond to ensure customer satisfaction
5/5
GoogleAn amazing team. Great staff. Efficient service. Highly recommend there efforts, polite, professional and willingness to help. They stayed with me on the journey. Such beautiful properties they have available to rent.PositiveResponsiveness, Quality, Professionalism
Thank you for your kind review Gush.
5/5
The Trusted AgentStaff are well informed and quick to respond . I have dealt with Charlene , Jonathan and Reiss recently and they have all been helpful and professional .
5/5
Google2nd time using the guys/girls at Belvoir to let my property and they have been very pleasant to deal with, providing prompt, timely communication and updates and resolving all matters with minimal input from myself. Really appreciate the work that Major, Reiss and Emily from Belvoir have done for me!
Thank you for your review Rahul.
5/5
GoogleBelvoir Birmingham have been really helpful and supportive in renting out and managing my properties. Sinead Clark and Charlie always come back so quickly when I've had difficulties or needed work doing. Lots of contacts to help get jobs done at fair prices and take all the hassle and stress out of it.
Thank you for your kind review.
1/5
GoogleAvoid at all costs. Do not interact with them. They hide reviews on Google based on their liking.
Hi Petre, We do not hold your contact name down as any previous tenant/current tenant, previous landlord/current landlord - we believe this review to be fake and forged. Furthermore you cannot 'hide' reviews on google - it seems you are clutching at straws 'Petre'. Thanks Belvoir.
1/5
GoogleThe responses this branch gives to negative reviews speaks volumes. An accurate representation of their lack of professionalism.
Hi Tino, All reviews are responded to honestly, openly and with transparency. Thanks.
5/5
The Trusted AgentBelvoir Birmingham Central have looked after our rental portfolio fro around 15 years. They are a great team and go the extra mile to solve issues.
5/5
GoogleWe've just moved into our new home and couldn't be happier! However, this would not have happened had it not been for Lauren moving mountains! Lauren worked tirelessly to ensure we moved in ahead of schedule, holding our hands and calming us down along the way! An absolute superstar! Thank you, Lauren!!
Thank you for your kind review.
1/5
GoogleBelvoir allowed me to move into a property that they knew had a mouse infestation. As they did the inventory, they would have seen the landlord left many repellants and traps behind the fridge and along the corridors. I hoped it was a preventative measure, but soon my asthma started worsening and I saw droppings and heard them in the walls. I emailed Belvoir and they said I couldn't do anything about it apart from contact the landlord, who didn't respond. I tried to deal myself, but 8 weeks into my tenancy the house is overrun and the mice have started jumping on my bed in Broad daylight. My asthma is horrendous and I'm writing this staying at a hotel because I can barely breathe in my own home. I have allergies, asthma, and a disability called EDS so this is very stressful for me and I just want it all sorted out so I can live a quiet life. Please release me from my tenancy and give me my deposit back so I can find a new home.
1/5
GoogleThis is my first Google review which probably tells you all you need to know. I rented a flat from Belvoir for 8 months, up until about a month ago. I would not use Belvoir again and recommend others steer clear. The flat itself was fine, although it was dirty when I moved in, including mouldy utensils which had been left to fester in the dishwasher which wasn’t even plumbed in! Belvoir customer service was little to non-existent, staff were rude and uninterested and even completely ignored some of my emails. The poor reviews here sound very familiar and I find it hard to believe all the five-star reviews, although I didn’t deal with everyone in the office.
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