Trusted Agent profile · Birdwell
★★★★★
237 reviews across 2 platforms
196 Sheffield Road, Birdwell, S70 5TD
Gates Estates's office in Birdwell, at 196 Sheffield Road, is rated 4.4 out of 5 across 237 reviews on two platforms, including 206 Google reviews rated 4.5.
Every review we hold for the Birdwell office, from every platform, shown as written. First names only.
5/5
GoogleEmma at Gates estates agents was very helpful and communicated clearly on renting a beautiful property we were interested in, this is the second time we rent with Gates and it was a pleasure they are the best estate agents and real people. Once again thank you Emma.
1/5
GoogleFRAUDSTERS CONMEN . Hello owner thanks for your reply 4 weeks later you guys are on the ball. You would want the review taking down as you've been caught out and nobody likes that but this is what reviews are for any of mine that isn't true I'll take off. Emily who bought it is a property developer I'll see what she spends on the house and then the selling price. No you didn't deal with me and you say you strive to achieve the highest possible price what 20 % less than the valuation. I'm going to pick 5 random houses that you have sold this year see the valuation and the selling price and look how many sold 20% less like mine did. I'd bet a pound to a penny I don't find any.NegativeProfessionalism
Hello Shaun, we have requested your review be removed as it is both slanderous and misleading plus grossly unfair given we have had no direct dealings with you having been instructed to sell the house in question by a third party. The circumstances that led to us selling what you state was your former house are obviously out of our control. We only ever strive to achieve the highest possible price for the Vendor who instructs us.
2/5
GooglePut an offer in for a property with my partner proir to going on holiday for two weeks, was told that ourselves and one other couple had given the same offer and the property was now off the market and effectively 'SOLD'. Upon return from holiday we were hit by news that the property had been re-listed on Rightmove by Gates Estates on behalf of the vendor. I was so glad that I rang them on the Saturday prior to actually marketing my own property on the Monday as upon speaking to the sales advisor they then informed me that a 'cash buyer' had now put forward a formal offer above myself and the other couple bidding. Absolute joke, I thought Gazumping had gone in England, obviously not in Barnsley at Gates Estates. Disappointed in the Lack of communication and professional advice.
Hello Mr.Spencer, having looked into the matter we are disappointed to receive your hasty review following what appears to be a misunderstanding but we are of course sorry that the situation felt you feeling this way. We have been unable to contact you, having tried to call you daily for the past 5 days to explain the Vendor's position further and to clear up that there has been a misunderstanding on your part given the Vendor still wishes to sell the house, we can now only apologise again and encourage you to get back in touch. In the mean time thank you for taking the time to review our services.
5/5
GoogleExcellent service when buying our first home. Rebecca and Marc were so helpful.
Thank you
5/5
GoogleA great start! A welcoming viewing experience with Laura, a very quick and efficient referencing process with Megan (completed in a matter of hours from the time my initial application was accepted by the landlord) and responsive communication with Bethany and Kyle re. queries I had along the way. All done and dusted within a few days and I'm now looking forward to moving into my new home in a few days' time.PositiveResponsiveness, Professionalism
Thank you for your review James, we are very pleased you have taken the time to detail your experience. Kind regards
5/5
Trustpilotgot a rental property through them and…
got a rental property through them and Kerry was quick to respond, helpful and we had everything sorted out promptly so i could move in. Considering how stressful the rental market is right now it was very reassuring.
5/5
GoogleI have recently used Gates Estates for the sale of my property. From start to finish they have been extremely helpful with every aspect of the sale. My solicitor and I both agree that Nikki the Sales Manager, has gone over and above to help push the sale through to completion, keeping all parties updated frequently and I can't thank her enough! With this being my first house sale experience, I felt like I had the support I needed from the team and I will definitely use Gates Estates again! (P.S Their rates were also cheaper than the other local agents I compared with)
Hi Victoria. We are so grateful to read your review, thank you so much for your kind words. So glad we could support you throughout this process, Nikki is great we completely agree! Fantastic to hear you would recommend our services. Wishing you all the best in your new home. Kindest regards, The Gates Estates Sales Team.
5/5
GoogleThey work with you in order to give you a great letting experience because they care. When it comes to problem solving they act fast and effective. Although it has been a short while that I rent through their company the start of the tenancy is when you usually need them the most and when you realize that they are here for you happy to help you with anything then you are just lucky to have them. I appreciate your great customer service. Keep up the good work. Thank you.
Thank you Effie for taking the time to share your experience with our Lettings Team. We are so happy to read your fantastic 5 star review, we are always pleased to hear such complimentary feedback based on our customer service. Thank you for recommending us. Best wishes, The Gates Estates Lettings Team
5/5
GoogleThey work with you in order to give you a great letting experience because they care. When it comes to problem solving they act fast and effective. Although it has been a short while that I rent through their company the start of the tenancy is when you usually need them the most and when you realize that they are here for you happy to help you with anything then you are just lucky to have them. I appreciate your great customer service. Keep up the good work. Thank you.
Thank you Effie for taking the time to share your experience with our Lettings Team. We are so happy to read your fantastic 5 star review, we are always pleased to hear such complimentary feedback based on our customer service. Thank you for recommending us. Best wishes, The Gates Estates Lettings Team
1/5
GoogleReally shocking business in all honesty. They don't keep their data up to date, they don't actually care about the tennents, they don't put additional things like pet deposits into the DPR scheme and they don't maintain records. If you ask for access to all data that they have on you they don't fulfill the request. After 6 months of moving out of the property (gates estates knew because we gave them the keys back, they also did the moving out check and all that, plus we've not been giving them any money for the last 6 months) the estate agents then call me asking for access to the property to do a gas safety check. If you are in the unfortunate position of having these as the agents dealing with your tenancy, then my advice is this. Make sure you get absolutely everything in writing, make sure you keep all emails and all letters and do not rely on them to provide you with access to data about yourself. Also, make sure that you get and check your DPR documents and logins and make sure if you do give more deposit money that you have that added to the DPR.
Thank you for your feedback Kevin, we are very sorry to hear about your experience on this occasion. We are known for our customer service and efficiency in our Lettings department and are passionate about what we do, so we expect that the service levels to our clients are excellent every time. We regret that you feel we have not met your expectations and should you like discuss this further please contact our Lettings Manager Helen personally at our head office as all feedback is important to us. In response to your comment regarding the bond, as per our legal obligation ALL tenant bonds are registered and deposited with the Deposit Protection Service (DPS) as was yours. The Deposit Protection Arbitration decides whether any bond should be returned in the event of a dispute. Sincerely - Head Office Lettings Team.
1/5
GoogleRENTED PROPERTY..SHOCKING SHOCKING SERVICE,... HOUSE WITHOUT WATER, HOT OR COLD AND HEATING FOR 9 DAYS, THEN HOT WATER FOR ANOTHER 5 DAYS STILL NOT SORTED. TOLD TO BUY A HEATER UNDER SECTION 11 OF THE LANDLORD AND TENANT ACT 1985 THEY HAVE 24 HOURS TO REPAIR.... WHAT A JOKE THEY DO NOT RESPOND TO MESSAGES HAVE TO CHASE THEM ALL THE TIME... DO NOT USE IF I COULD GIVE LESS STARS I WOULD. DO NOT USE...
Thank you for your feedback Ian, we are very sorry to hear about your experience on this occasion. We are known for our customer service and efficiency in our Lettings department, we are passionate about what we do and expect that service levels to our clients are met every time. Sincerely - Head Office Lettings Team.
1/5
GoogleReally shocking business in all honesty. They don't keep their data up to date, they don't actually care about the tennents, they don't put additional things like pet deposits into the DPR scheme and they don't maintain records. If you ask for access to all data that they have on you they don't fulfill the request. After 6 months of moving out of the property (gates estates knew because we gave them the keys back, they also did the moving out check and all that, plus we've not been giving them any money for the last 6 months) the estate agents then call me asking for access to the property to do a gas safety check. If you are in the unfortunate position of having these as the agents dealing with your tenancy, then my advice is this. Make sure you get absolutely everything in writing, make sure you keep all emails and all letters and do not rely on them to provide you with access to data about yourself. Also, make sure that you get and check your DPR documents and logins and make sure if you do give more deposit money that you have that added to the DPR.
Thank you for your feedback Kevin, we are very sorry to hear about your experience on this occasion. We are known for our customer service and efficiency in our Lettings department and are passionate about what we do, so we expect that the service levels to our clients are excellent every time. We regret that you feel we have not met your expectations and should you like discuss this further please contact our Lettings Manager Helen personally at our head office as all feedback is important to us. In response to your comment regarding the bond, as per our legal obligation ALL tenant bonds are registered and deposited with the Deposit Protection Service (DPS) as was yours. The Deposit Protection Arbitration decides whether any bond should be returned in the event of a dispute. Sincerely - Head Office Lettings Team.
5/5
GoogleGreat company to deal with, Kyle is very pleaseant to deal with and is also quick to respond to anything I need.PositiveProfessionalism
We are very happy you had such a good service. Thank you for taking the time to leave this review, very much appreciated.
5/5
GoogleI rent a property from this business, there very friendly and quick at getting back to you. Would highly recommend. Kyle Jones is lovely and really helpful.
Many thanks Melissa for taking the time to leave us a five-star review. We agree, Kyle provides excellent customer service! Kind regards, The Gates Estates team
1/5
GoogleUsed gates estates 1st time buying house they was OK Not perfect ( then just recently sold our house so we used them again as they was a couple of doors up the road we was hoping to get out asap and the buyer was hoping to get in asap no chain involved ! it felt as though we did all the work getting in touch with solicitors etc and every time we got in touch with gates all we got back was we will ring u later and let you know, and never rang!or an agent wasn't in the office said we will get back in touch, and never did then to top all this off we got charged a ridiculous fee including 270 vat which I don't think they deserved with the lack of effort lesson learned never use these again!!
Thank you for your feedback Jack, we are very sorry to hear about your experience on this occasion. We are normally known for our customer service and effective sales progression, we are passionate about what we do and we expect that the service levels to our clients are excellent every time. We regret that you feel we have not met your expectations and should you like discuss this further please contact our Managing Director Ryan Gates personally at our head office, all feedback is important to us. In response to your comment regarding our fees, please note all our fees are plus VAT and were clearly stated in the sales agreement of which you signed to instruct us. Sincerely - Head Office Sales Team
5/5
GoogleMy experience with Gates Estates is so great good communication and very responsive. Thanks
5/5
GoogleFriendly professional people.. down to earth Straight forward I'm just moving I to a lovely house .. thanks Megan beth Kyle and gang. 😀 …
Many thanks Julie for your five-star review. Kind regards, The Gates Estates Lettings team
5/5
GoogleBrilliant process the whole way through, I had Jessica to help me through the details and finalisation, she was fantastic and always helpful, would recommend!
Thank you for this great review
5/5
GoogleMegan and the team at Gates Estates have been brilliant to deal with throughout our moving process. Absolutely fantastic service!
Thank you very much for taking the time to review our services. Very pleasing to hear Megan in particular stood out for you. Kindest regards
5/5
GoogleGates Estates Have been fantastic in helping us secure our first property together and the one that has everything we wanted. We were shown around our new home by Melissa whom along with everyone else in the Lettings team has gone above and beyond for us to get this house. We would recommend Gates Estates to anyone whom is looking for an Estates agents they are fantastic. Thank you so much.
Hi Emma, we cannot begin to tell you how happy your kind words have made us!! Thank you for taking the time to leave such a fantastic 5* review of Gates Estates Lettings team, customer satisfaction resulting in future recommendation is the ultimate goal. Wishing you all the best in your new home. Kind regards, Gates Estates Lettings
5/5
GoogleVery impressed with the sale of my property. They kept me informed at the progress throughout the sale. I liked how I had a single contact within the office, who was able to answer all my questions. I would recommend them and would not hesitate to use them should I have Property to sell again. A big thank you to NicolaPositiveResponsiveness, Quality, Professionalism, Value
Thank you for the excellent review Marlene, we are very pleased to hear you had a great experience using our sales services. Thank you very much and best wishes for your new home
5/5
GoogleA pleasure to move house with. Professional, with excellent communication from start to finish. Never let us down once and showed compassion to both parties when our first buyer had to pull out. They are genuine people, not just estates agents who want to make a quick buck. I would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Katy for your review, we take great pride in knowing you had a great experience with us.
5/5
GoogleI have recently rented a property through Gates Estates in Birdwell and was looked after my Emma Clarke, excellent service, a very smooth vetting process and kept up to date all the way through. She really looked after me right from the visit to view the property to picking up the keys. I would highly recommend.
Thank you Amy for your review, we are very happy to hear you had a great experience with our lettings team and Emma in particular.
5/5
GoogleGates Estates are a professional reliable estate agent. Rebecca and Beth helped me find the right rental properties for the area with realistic advice about whether it is the right property people are looking for. Megan has managed to rent all the properties that we have within a few weeks of marketing. One happy landlord! X
Thank you very much for great review Alison. Pleasing to hear both our sales and letting departments performed well for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gates Estates's Birdwell office has 237 reviews across two platforms: 206 on Google, 31 on Trustpilot.
Gates Estates Barnsley is rated 4.4 out of 5 across all 237 reviews, and 4.5 out of 5 on Google from 206 reviews.
Gates Estates Barnsley, 196 Sheffield Road, Birdwell, S70 5TD.
