Gates Estates Barnsley reviews

★★★★★ 2/5

Google

If you’re selling … I really would look at going with someone else. It all started promising with a swift valuation and the usual marketing. The problems started when they did no vetting on a potential purchaser and it turned out the financials were fraudulent and it cost me 10 weeks and I lost out on a house that I wanted. There was no apology or any sympathy from Gates Estates, things did get better when the new member of staff took over, things seemed a bit more organised but if I was selling again I’d have gone with someone else. I had to accept £10k lower than valuation.

Louis · 2 June 2025

★★★★★ 5/5

Google

What a refreshing experience from start to finish, Jessica was fantastic and she couldn’t do enough! All our questions were answered and if Jessica didn’t know the answer right there she got back to us straight away. We can’t recommend Gates Eatate enough especially Jessica! We love our new home and can’t believe we have such a lovely home. We would give more stars if we could thank you again Jessica! Brook and Lewis.

Brook · 14 May 2025

★★★★★ 5/5

Google

Used Gates to find our new rental property. Dealt with Jess from start to finish and couldn't be more happy. was always on hand to answer emails and any questions we had. Thanks Jess

Rob · 15 February 2026

★★★★★ 5/5

Google

I have had a wonderful experience with gates estates so far! Rae gave me a fantastic viewing and was happy to meet me slightly later in the day. Following this all of my correspondence with Kerrie has been amazing, she has answered all of my questions promptly and made the application process incredibly smooth. Thank you for all your help!

Abbey · 25 March 2026

★★★★★ 2/5

Google

It is a nightmare to deal with this estate agent. I live next to a rented house managing by this estate agent. I first reported that the boarder fencing between my house and next door needed to repair/ replace on 3rd March 2022. EIGHTEEN months later, I am still waiting for it to be fixed. Every time I went there to inquire, I was told it was on their books. Last time I visited on 13th July, I was even told that the landlord had released the money for repairing and its contractor was coming next week. Yet, three weeks later absolutely nothing has happened. I understand this Summer the weather has not been good, but it was not rainy everyday. There was no storm in July. The ladies in this office were always nice and polite, but they appeared simply unable to deliver their promises. I am in despair. 5th September 2023 Update～～～ This is the day to celebrate! Eighteen months and two days after first reporting the fence issue to Gates, this afternoon between 1:00 and 1:30, eventually a gentleman came and installed a new boundary fence panel between the back garden of my house and the rented house next door. This is done after seeking help and advice from Barnsley Council’s Housing and Environment Officer and two of my local Councillors. I hope a simple thing should not become so complicated and stressful, and Gates and the owner of the property next door could show more empathy. By the way, on 13 July I was specifically told by a lady at Gates that the owner of the property had authorized the payment for the boundary fence panel, why did it took more than 50 days to have the gentleman came and installed it rather than the following week as promised? Ms. Wardle of Barnsley Council could prove my point as she was informed of the same thing two days earlier on 11th July. Surely I have never been told that the owner of the property intended to have someone else to repair the fence panel.

Leslie · 28 March 2024

★★★★★ 5/5

Google

Gates Estates were excellent from start to finish in the sale of my late mother's house. Lauren & Paul were very helpful, answering any questions and queries I had. Would highly recommend!

Paul · 31 August 2025

★★★★★ 5/5

Google

I had a very positive experience with the letting team specially Kerrie and Jessica throughout my renting process. They were professional, responsive, and guided me clearly at every step, which made the whole journey smooth and stress-free. I truly appreciate their patience in answering my questions and their support in getting everything completed on time. Thank you for your excellent service.

Warda · 15 February 2026

★★★★★ 5/5

Google

Jessica is absolutely the best. Very professional

Lesley · 15 February 2026

★★★★★ 5/5

Google

Our experience with Gates Estates was fantastic, Jessica was extremely helpful and supportive right from our first viewing of the property to moving in! Any queries were quickly responded to and dealt with accordingly :) 10/10

Emily · 13 April 2025

★★★★★ 5/5

Google

Very pleased with the service - the price was good and communication was excellent at all times. We had some serious legal issues arise with the property that I was selling, and Gates were very patient and helpful, often getting in touch with me to keep me informed and advised of the situation before I had heard from my solicitors. Highly recommended.

John · 29 November 2025

★★★★★ 5/5

Google

A big Thank you to everyone at Gates Estates especially Nicola with regard to our recent apartment purchase. I would recommend this estate agents to anyone who is either buying or selling. Their service has been friendly and helpful whilst maintaining a professional efficient approach to help us complete our purchase. I am not sure why we pay solicitors so much for conveyancing when really, especially in our case it is the estate agent who did all the work to ensure we could finally complete today. Thank you again.

Kay · 28 May 2022

★★★★★ 5/5

Google

I cannot thank Jess and Kerrie enough for their service during our recent tenancy application. They were both very responsive to emails/phone calls and kept us informed every step of the way. Thank you so much! 😊 …

Nathan · 29 October 2024

★★★★★ 5/5

Google

We recently purchased our home through gates and had a great experience, I dealt with Nicola who was the most helpful person I dealt with through the whole moving process, she goes above and beyond for you, she is a credit to the company and really knows her stuff! We also got a lovely new home gift box which was a really special touch. Thank you so much Nicola and the team at gates, Lucy Brookes xxPositiveResponsiveness, Professionalism

Sam · 27 August 2021

★★★★★ 5/5

Google

Kerrie has been more than helpful with the rental i applied for. Very professional and friendly, nothing was too much.

Lisa · 25 March 2026

★★★★★ 5/5

Google

Very good service, would recommend! Responsive and friendly, had a really good experience as a first time buyer. Big thanks to Rebecca who kept us updated and followed the process carefully. Got a lovely goodie box from agency on a completion date, was very impressed 😊 …

Ellie · 15 April 2024

★★★★★ 5/5

Google

Ryan and the team at Gates Estates have managed my property for over ten years. The customer service has been excellent and communication top drawer. Recently I was informed by email(I live overseas) that there was a problem with a boiler and it would require a new one. I approved and within one day a new one was fitted at a very reasonable price. The Maintenance team sent me photos of the newly fitted boiler and copies of all receipts etc. Got to be the best in Barnsley for property managementPositiveResponsiveness, Quality, Professionalism, Value

Scott · 27 August 2020

★★★★★ 5/5

Google

Laura, you have been amazing! We have just purchased our first property through Gates Estates and we recieved amazing service from Laura and Nikki. We have had a bit of a long journey, after putting in an offer on a property at the beginning of May, the chain falling through and only just getting the keys to the property 6 months later- Laura was an amazing support throughout! Going above and beyond, keeping us up to date with everything; being the communicator between other clients in the chain & solicitors, just genuinely invested in making sure everything ran as smoothly as possible for us. Excellent customer service and would 100% recommend! Thank you Laura!!!

Gillows · 7 July 2020

★★★★★ 5/5

Google

We changed to Gates from our previous letting agent due to us feeling that we weren’t getting a very good service. Gates have been amazing. Communication, care and attention have all been excellent. Whenever I have called, emailed or popped into the office, my query has been addressed swiftly and professionally. No hesitation to recommend with 5 stars. Thank you Megan and all the team, we look forward to continuing to work with you!PositiveResponsiveness, Professionalism

Jennie · 27 August 2021

★★★★★ 5/5

Google

I’ve been with gates estates for a number of years who manage my buy to let. They’ve been brilliant throughout the whole time. Any queries if any arise are dealt with swiftly. Would highly recommend.

Mixerman8 · 15 March 2026

★★★★★ 5/5

Google

Couldn’t ask for better advice from buying my first house to picking the right mortgage advisor and solicitors. They saved me thousands!!! (Literally). Absolutely awesome staff, they went more than the extra mile when I didn’t understand certain things and guided me through from start to finish. I would like to thank Nikki personally, you have really changed my life for the better thank you sooooo much Nikki!! Thank you Gates, I would recommend you to everyone!

Dave · 28 May 2020

★★★★★ 1/5

Google

After marketing my property with Gates, I had trouble from almost the outset. So I instructed another agent also on the basis of 'may the best one win!' I was promptly called by a lady from Gates once they found out I had added another agent, & whom was exceptionally rude and challenged my decision to instruct another agent, I merely shrugged this off & put it down to her having a bad day. I was also informed at this point that I'd received an offer on my property (one I would have taken I might add) but that I had rejected it?! Simply untrue, & I'd never had a call to advise me of any offer in the first place, never mind reject it! They did eventually sell the house & I accepted a lower offer from a new buyer. This was traumatic to say the least, the new purchaser wanting to change the goal posts, push move in dates all the time etc.. Eventually I cracked & pulled the sale from that purchaser as enough was enough. Very quickly the other agent sold it as someone had been waiting in line in case things fell through, I accepted an offer the same as the previous purchaser (so wasn't Gazumping), the sale went through. Months went by & I applied for a new mortgage, my credit file showed an alert of a CCJ on it....yes you guessed from Gates Estates!! they had underhandedly sent letters of correspondence to the wrong address & not the one they had on file & had used previously. A court date went by that I had no way of knowing was happening & low and behold a judge issued me with a CCJ. Luckily I caught this in time, paid the judgement of £1500 to clear my name. This stinks as they claim the charge of £1500 was for "Admin" they did absolutely nothing as the sale had hardly progressed with them, they did almost zero advertising, & when I asked for a breakdown of why the charge was so high I basically got a copy of & invoice which said "charges for sale - £1500"!!! Do not trust, his staff are rude, discourteous, liars & made me feel like I was a nuisance not a valued customer, they didn't give the service one should expect from an agent & they clearly have admin issues if they cant tell whether I have had an offer made on a property or sending legal admin to unknown addresses, in my case a court summons! - Smells a bit fishy to me don't you think?

Matt · 8 July 2017

★★★★★ 5/5

Google

We used Gates Estates for the sale of our property and they provided an outstanding service. Me and my Husband currently live aboard so this process was not easy but thank to Helen, the process was effortless. Based upon this experience, we then used Gates Estates for the buying and renting of our new property and yet again, an outstanding service was provided. I honestly cannot praise them enough and really do go the extra mile with all the services provided. Thanks, Cat

Cat · 29 May 2017

★★★★★ 5/5

Google

Viewers every week Nikki was absolutely fabulous!!! She ensured my property was marketed accurately and to its best ability. She attended to detail and was the best agent I’ve ever ever dealt with. My property didn’t sell but I have had excellent positive feedback and am looking to remarked to sell or rent in the next few weeks I would highly recommend Nikki as contact person as she kept me fully informed at all times. Thank you

Ang · 29 May 2019

★★★★★ 5/5

Google

Sarah and the team at Gates Estates have been fantastic! Friendly and personable from the start, negotiation handled professionally, excellent communication throughout and were flexible when I encountered my own moving obstacles at the last minute. Great agents to work with.

Jon · 28 March 2024