Gates Estates Barnsley reviews in Birdwell

★★★★★ 5/5

Google

We changed to Gates from our previous letting agent due to us feeling that we weren’t getting a very good service. Gates have been amazing. Communication, care and attention have all been excellent. Whenever I have called, emailed or popped into the office, my query has been addressed swiftly and professionally. No hesitation to recommend with 5 stars. Thank you Megan and all the team, we look forward to continuing to work with you!PositiveResponsiveness, Professionalism

Jennie · 27 August 2021

★★★★★ 5/5

Google

I’ve been with gates estates for a number of years who manage my buy to let. They’ve been brilliant throughout the whole time. Any queries if any arise are dealt with swiftly. Would highly recommend.

Mixerman8 · 15 March 2026

★★★★★ 5/5

Google

Couldn’t ask for better advice from buying my first house to picking the right mortgage advisor and solicitors. They saved me thousands!!! (Literally). Absolutely awesome staff, they went more than the extra mile when I didn’t understand certain things and guided me through from start to finish. I would like to thank Nikki personally, you have really changed my life for the better thank you sooooo much Nikki!! Thank you Gates, I would recommend you to everyone!

Dave · 28 May 2020

★★★★★ 1/5

Google

After marketing my property with Gates, I had trouble from almost the outset. So I instructed another agent also on the basis of 'may the best one win!' I was promptly called by a lady from Gates once they found out I had added another agent, & whom was exceptionally rude and challenged my decision to instruct another agent, I merely shrugged this off & put it down to her having a bad day. I was also informed at this point that I'd received an offer on my property (one I would have taken I might add) but that I had rejected it?! Simply untrue, & I'd never had a call to advise me of any offer in the first place, never mind reject it! They did eventually sell the house & I accepted a lower offer from a new buyer. This was traumatic to say the least, the new purchaser wanting to change the goal posts, push move in dates all the time etc.. Eventually I cracked & pulled the sale from that purchaser as enough was enough. Very quickly the other agent sold it as someone had been waiting in line in case things fell through, I accepted an offer the same as the previous purchaser (so wasn't Gazumping), the sale went through. Months went by & I applied for a new mortgage, my credit file showed an alert of a CCJ on it....yes you guessed from Gates Estates!! they had underhandedly sent letters of correspondence to the wrong address & not the one they had on file & had used previously. A court date went by that I had no way of knowing was happening & low and behold a judge issued me with a CCJ. Luckily I caught this in time, paid the judgement of £1500 to clear my name. This stinks as they claim the charge of £1500 was for "Admin" they did absolutely nothing as the sale had hardly progressed with them, they did almost zero advertising, & when I asked for a breakdown of why the charge was so high I basically got a copy of & invoice which said "charges for sale - £1500"!!! Do not trust, his staff are rude, discourteous, liars & made me feel like I was a nuisance not a valued customer, they didn't give the service one should expect from an agent & they clearly have admin issues if they cant tell whether I have had an offer made on a property or sending legal admin to unknown addresses, in my case a court summons! - Smells a bit fishy to me don't you think?

Matt · 8 July 2017

★★★★★ 5/5

Google

We used Gates Estates for the sale of our property and they provided an outstanding service. Me and my Husband currently live aboard so this process was not easy but thank to Helen, the process was effortless. Based upon this experience, we then used Gates Estates for the buying and renting of our new property and yet again, an outstanding service was provided. I honestly cannot praise them enough and really do go the extra mile with all the services provided. Thanks, Cat

Cat · 29 May 2017

★★★★★ 5/5

Google

Viewers every week Nikki was absolutely fabulous!!! She ensured my property was marketed accurately and to its best ability. She attended to detail and was the best agent I’ve ever ever dealt with. My property didn’t sell but I have had excellent positive feedback and am looking to remarked to sell or rent in the next few weeks I would highly recommend Nikki as contact person as she kept me fully informed at all times. Thank you

Ang · 29 May 2019

★★★★★ 5/5

Google

Sarah and the team at Gates Estates have been fantastic! Friendly and personable from the start, negotiation handled professionally, excellent communication throughout and were flexible when I encountered my own moving obstacles at the last minute. Great agents to work with.

Jon · 28 March 2024

★★★★★ 5/5

Google

Gates estates were brilliant, stepped in when solicitors closed doors four days before completion. The whole team got involved, don’t know what I would have done without them. Can’t thank you enough. Xxxxx

Claire · 15 February 2026

★★★★★ 5/5

Google

Arranged for a new tenant for my property. They were well priced and kept us up to date through the process. We will be using again in the future!

Haywood · 15 March 2026

★★★★★ 5/5

Google

Emma is outstanding !!!! the customer service you get from the team is impeccable and nothing is too much trouble for this team at all thank you so very much for helping me over the last few very hard weeks of finding a new home…. Totally amazing for ever grateful 😊 …

Lesleymarie · 15 April 2023

★★★★★ 5/5

Google

Gates Estates were really helpful in the purchase of our first home. They were really on it with all the communications between sellers and solicitors which really helped to take a lot of the stress and pressure off us. They really helped guide us through a process that we knew very little about, so we are very grateful for their service!

Laila · 15 April 2025

★★★★★ 5/5

Google

Absolutely fabulous service from Marc and Laura on the sale of our house. We were kept updated every week until we accepted an offer and also during the rest of the sale process. Laura went above and beyond to help when we had some issues with our solicitor and was exceedingly supportive during a stressful time. Excellent service from an excellent team, I cannot recommend them highly enough.

Rachybobbles · 27 August 2020

★★★★★ 5/5

Google

Absolutely fabulous service from Marc and Laura on the sale of our house. We were kept updated every week until we accepted an offer and also during the rest of the sale process. Laura went above and beyond to help when we had some issues with our solicitor and was exceedingly supportive during a stressful time. Excellent service from an excellent team, I cannot recommend them highly enough.

Rachel · 28 May 2020

★★★★★ 5/5

Google

We used Gates to sell our property. They helped make the process smooth right from the initial valuation through to handing in the keys. Staff kept us appraised of the situation all the way through. Would highly recommend them.

Lee · 30 October 2025

★★★★★ 5/5

Google

I rang Gates estates to enquire about buying a house i spoke to Nicola, had a good chat and found her really helpful and knowledgeable although I didn't buy through Gates i was put in touch with there mortgage advisor who helped us through every step buying our perfect home, Would highly recommend to anyone thinking of moving or buying, fantastic service.

Steve · 28 May 2021

★★★★★ 5/5

Google

Ryan and Sarah made the process of selling our house a really stress free and quick process. It was sold within 48 hrs of being listed on rightmove and there website. Very helpful when it came to negotiations and kept us informed throughout the process. Ryan took the time to get the details correct and spent a good amount of time taking pictures and the floor plan to ensure. Great service

Stuart · 29 May 2017

★★★★★ 5/5

Google

Having been stung in the past, with a corporate estate agent, I was nervous giving my rental portfolio to another agent. Beth and the team at Gates Estates took all my anxiety away! With great communication, the team are all polite and proactive, and have let out two of my properties in recent months. Thanks guys. Here's to more successful lets and a great partnership.

Laura · 29 May 2019

★★★★★ 5/5

Google

I have been with many agents so far one i am very satisfied with.. Very friendly and helpful.. In the office Miss Ella is very quickly to Sort things out too.. And very helpful when you need something.. Just a phone call or email away 😊😊 No matter how much you call them they try to solve your problem til its sorted... I highly recommend xx

Angela · 29 May 2018

★★★★★ 5/5

Google

Gates have been great to work with throughout the process of purchasing a house. They communicate fast, efficiently and are helpful.

Benjamin · 15 February 2026

★★★★★ 5/5

Google

Gates Estates were prompt, efficient, and professional in helping me to secure a rental property; many other estate agents had made the task seem unpleasant and challenging. I dealt with Emma who was super friendly and kept me informed of the process every step of the way.

Luke · 11 October 2022

★★★★★ 5/5

Google

From start to finish, everything was so smooth and professional. From ringing up to inquire about a house to moving in was just less than 2 weeks, absolutely bloody brilliant! The team is so friendly and helpful! Thank you Megan, you're an absolute star and thank you the rest of Gates Estates team! :)PositiveResponsiveness, Professionalism

Rachael · 27 August 2021

★★★★★ 5/5

Google

Absolutely fantastic service no complaints at all. Emma Clarke the estate agent was so helpful +made sure that my tenancy agreement went ahead smoothly. I can definitely recommend Gates Estates to anyone who wishes to rent or buy a property. Thankyou so much Gates. Big thank you to Emma!

Alison · 28 May 2022

★★★★★ 1/5

Google

Ring several times to view a property, promise to call you back and don't bother Absolutely no way to run a business

Sarah · 15 January 2026

★★★★★ 5/5

Trustpilot

Gates were absolutely brilliant from…

Gates were absolutely brilliant from start to finish in selling my property. They achieved more in a short time than a previous agent did in 6months. The communication was excellent I was constantly kept updated on everything, Rebecca was great and I can’t thank her enough. I highly recommend them.

Customer · 18 February 2022