Robertson Homes Bilston reviews

★★★★★ 5/5

Trustpilot

Happy with all aspects so far …

Happy with all aspects of newly moving into our Robertson home at Sessay. Team - Dawn, Chris and Steve all being attentive to plans to get snagging completed , on top of working to get final houses completed. Great comms , nice folk. Trades can be a let down - Robertson’s need their own , decorators through to landscapers - must be worth looking into. Thank you Team Sessay.

Sily · 14 May 2022

★★★★★ 5/5

Trustpilot

Excellent Customer Service

My partner and I are in the process of purchasing a Robertson Home. We went to see the their development at Rosslynlee and instantly fell in love with the area. Since then we have reserved our dream home and plan on moving in March early next year. Throughout the whole process Diane and Darren have been so warm and welcoming but have also been fantastic in giving us regular updates about our house and even helped with picking our flooring. It’s been hugely appreciated and we are very excited to move in the near future.

Consumer · 29 November 2025

★★★★★ 5/5

Trustpilot

5 star Satisfaction!!’

Have just moved in to our brand new Robertson home and absolutely love it!! Has been a great experience start to finish - Sarah and Dan have been fantastic and couldn’t have done more for us during the whole buying experience They have kept in constant contact and always been happy to keep us up to date and deal with any queries we have had. Their help in getting us over the line and into our new home has been invaluable!! Now we are in we are looking forward to enjoying the fabulous spec and finish of our new home for many years to come!!

Adrian · 25 November 2025

★★★★★ 1/5

Trustpilot

I've having been trying since the 7th…

I've having been trying since the 7th March to get them to fix my roof tile which crumbed and they said its not covered after two years. I had not lived here two years. Then another one has now crumbled off and still they will not take any responsibility. My partner was ill and I received rude emails about if I don't send photos of other faults they would not fix. He had suspected cancer and was in hospital for goodness sake. They said the house was sound proofed but i can even hear my partner turn in bed in the living room. They said they inspected the roof and there was nothing wrong with it. Well whose roof did you inspect? Now sending all photos and emails to NH BC. Do not ever buy these houses my toilet even flushes green weeds.

Naughtynurseh · 19 November 2025

★★★★★ 5/5

Trustpilot

Robertson Homes - Bowes Manor Burnopfield

We would like to congratulate the team at Bowes Manor where we are currently purchasing a home. We live some distance form the site and are kept thoroughly informed on progress, with significant help too on pushing our own house sale through. With excellent help throughout the buying process, we are very impressed by the service we have received to date. A special thank you to Marie & Maxine with whom we have primarily dealt, but also to all others for their helpfulness & diligence to detail.

R · 22 January 2024

★★★★★ 5/5

Trustpilot

Robertson Sales

I recently bought a home from Robertson Homes with Gillian Sosa, We had a great experience with this estate agent from start to finish. She was professional, knowledgeable, and always quick to respond to questions. The whole process was handled smoothly, with clear communication at every stage. I can’t recommend this estate agent highly enough. She was friendly, honest, and genuinely cared about making the process as stress-free as possible.

Robyn · 5 February 2026

★★★★★ 1/5

Trustpilot

Talk to Phase 1 Buyers at Wynyard!

I would not trust 'reviews of a showhome' when there are posters in the windows of Phase 1 asking Robertson to fix their houses at Wynyard. There is something very fishy going on here that all of a sudden people are writing to review a show home! Talk to the people who own houses in Phase 1 as I have done, you may think twice on buying!

Mairead · 29 August 2024

★★★★★ 5/5

Trustpilot

House Purchase

We recently bought our house over Christmas with Robertsons. The most stressful time to move, however we had Marie looking after us the entire way. She was brilliant, stayed in contact every step of the way. Even went out of her way on her days off. She went above and beyond at all times and we can't thank her enough.

Rebecca · 2 January 2023

★★★★★ 1/5

Trustpilot

Abysmal company

Abysmal company. Responsible for the building of Dargavel Primary School. Have let down an entire community by a last minute announcement that the school will not be ready for completion in August 2021, despite assurances to the contrary only a matter of weeks ago. Daughter is due to start Primary 1 in a matter of months, and what should be an exciting time is now tainted with stress and uncertainty. Inexcusable.

Gillian · 10 June 2021

★★★★★ 1/5

Trustpilot

My experience building with Robertson

I have been building a site cond at the Robertson development in Bloomfield Hills; the project began over a year ago.We have had an exceptionally disappointing experience with these builders and regret our decision to purchase our lot. The communication between the design department and the builder is poor to absent. The design department offers limited choices. The design departments communication with their own venders is poor. The slabs for the kitchen were fabricated in a brushed finish. I have never encountered a brushed finish, let alone ordered one. I was told that the would reorder the correct slabs but I would be given a late fee and would have to pay for the slabs they had mistakenly ordered. I was sent to their vendor to select appliances. I list of appliances was provided to Robertson, including a gas dryer. A gas line was not put in the laundry room. I noticed this oversight, pointer it out and was told, they will put it in, but, I must pay to have it done and an additional late fee. the appliance list was provided to them a year ago. These are just a sample of problems I have encountered. I made an expensive mistake, If you are planning to use them, speak with current residents, see how their experience was.

Elisabeth · 25 September 2024

★★★★★ 1/5

Trustpilot

Do Not Buy A Robertson Home in Wynyard - or the North East

I've given them 1 Star because you can't give 0 Star. We bought our house two years ago. We are still waiting for snags to be fixed, some of which are from our original 7 Day List. Robertsons are a complete shower of incompetents who once they have taken your money do not care anymore. They tell you that they have solved the problems, changed the site manager, changed contractors, but it makes absolutely NO difference.Robertson build quality is abysmal, with absolutely no quality control or checking of contractors work. The customer service is non-existent, emails and calls are ignored. Management is uninterested.If you think this report is an outlier, check out out why more than 50% of Trust Pilot reports on Robertson Homes are 1 Star. These issues do not just affect Wynyard, but also other developments in the North East.Do NOT buy a Robertsons house. The sales pitch is great, but the after sales experience is dreadful

Kevin · 15 November 2023

★★★★★ 2/5

Trustpilot

Phase 1 Robertson Homes on Wynyard

We bought a Robertson House on Wynyard Estate 2022. We were naturally excited and that was only heightened given the marketing we were exposed to. In reality the product paid for was no where near value for money.The eventual final product of our Robertson Home is as billed - A beautifully designed home with lots of space and high quality fittings. However, the arduous journey we have had to endure to get there soured the process of purchasing our dream home into a nightmare.Along with the anticipated superficial snagging (an unfortunate reality to be expected with a newbuild) we experienced major fundamental faults, including internal leaks, external water ingress, non-functional appliances and missing upgrades we were happily billed for - a small insight into our issues which totalled to in excess of 100.Quality Control is non-existant. It is quite frankly embarrassing. There is no pride taken in their work with a recurring theme of shirking responsibility and zero accountability.We found Customer Care to be non-compliant with their procedures. At best they were unhelpful and at worst rude and defensive, simply not fit for their roles. They offered limited communication and we endured many wasted days waiting for trades people who didn't turn up or did but didn't have the skillset required to complete the job. After care, more like after thought once the money is handed over.After an initial 6 months of limited progress we were extremely fortunate that our direct contact became Steve Harrison, the former Assistant Site Manager who was excellent to deal with and consistently went above and beyond in finally resolving all of our issues - 18 months after moving in. In our experience he was the one outlier in a company that can only be described as incompetence personified from top to bottom.The estate has potential where work is pending but we wait with baited breath and we're sure more excuses and broken promises are inbound as we have seen no improvements in their conduct and culture. Actions speak louder than words and the actions from Robertson Homes during the time we have had the misfortune of dealing with them have been nothing short of a disgrace.In the past we normally read negative reviews with a pinch of salt but all you need to see is the consistency of the comments from those occupying Phase 1 of the Wynyard Site. As it currently stands a positive review would be an anomaly and you can see the feedback are based on substantuated factual experiences, not merely unfounded opinions.We are happy with our house as an end product, but can not over emphasise the stress and burdens, anger and disappointments we have been subject to during the moving in period. Our expectations of standards have been reasonable and realistic and Robertsons have more than fallen short showing themselves to be farcical and downright shambolic. The after care offered by Robertson Homes was truly abysmal and we urge caution to anyone considering buying a new build directly with Robertson Homes.

Liam · 15 November 2023

★★★★★ 1/5

Trustpilot

We share a joint access road with this…

We share a joint access road with this company and they are treating us very badly. We are a residential family home. This company does not live on their premises. Theirs is just very Derelict land. No services. Just junk and very over grown. We bought a house in middle no where. For peace and quiet. We bought our home 2002. This company bought land next to our home many years later. This company have given access with our shared access road to everyone and their grannies. To huge tractors and huge trailers. Access to other lands beyond their land. Heavy vehicles to land beyond their land, along a very fragile road. That they don’t maintain and don’t pay towards maintenance and don’t do any maintenance. The access road is in our Title Deeds as dual access just us and them. As their land and our lands, was one peace of land, that was split into. One road became joint access road only. This company has dual responsibility to repairs and maintenance to our access road. In 17 years has done nothing to maintain road, fence, or cut the grass. Yet are happy to give access to everybody and their grannies. But do not maintain the road, cut the grass or mend fences. The original access road was falling into the sea. We used part of our own land to replace eroded road and tarmarc the new part of land. Landscaping and also putting large stones to prevent folk parking on eroding cliff. This company allow huge tractors and trailers along a small track on eroding cliff face. O I forgot to mention they gave us permission to tarmac the access road using our land as the original dirt track was eroding into the sea. But, then said they were not contributing to the new road or landscape or fences financially. That left us to take the whole repair costs and landscaping costs also fence costs. As I keep saying this is a dual access road only according to our purchase information and deeds.This is a multi-million pound company. Bullying a small residential disabled woman owner. The owner of S & J D Robertson I believe are nice. I would not do business with this company. See how the manager of this company, Fiona, how they treat the little owners. Equal owners to their dump next door. They don’t care about neighbours as it’s not their money they are spending. They don’t live here so they don’t care. Just a dump for dumping rubbish on, a waste ground. We had harmony with previous owners. We never had to complain, not once. Develope this land in 17 years they have done nothing.

Lynda · 11 November 2023

★★★★★ 1/5

Trustpilot

Snags still outstanding after 3 years…

Snags still outstanding after 3 years due to poor customer services and even poorer suppliers that Robertson use. Windows spontaneously combust - no liability from builder - we have to pay, they tried to blame the kids. (No one was in the room - we heard the smash) email escalation and the higher you go the more they fob you off. Various leaks occurred after two years and they have no interest - walls cut out to find poor workmanship during install (plumber comment). Garage door - buckled in middle, countless visits and just a simple warranty claim on their supplier - still waiting. All it takes is some organisation?!The site has potential to be lovely, but littered with poor grounds upkeep, dead plants, flag poles bases sticking out the ground and building waste and mess on pathways. There is 0 pride taken in their work.I urge you to take a drive around the bellway greens and compare to Robertsons phase 1. You will then understand.

Jonathan · 8 November 2023

★★★★★ 1/5

Trustpilot

What can I say but shambolic

What can I say but shambolic. They have clearly been getting away with fraud for years. I’m in my home now for 17 years and it took me about 10 years to sort the issues. Numerous reports to NHBC. Only now 17yrs later are they doing something about the suds drainage system in the street so that scottush water will agree to take it over. The design isn’t fit for purpose and resulted in some garages being flooded and worse over the years. The snagging was shocking and about 1yr after the houses were occupied there were several break ins most likely using a true key. Thankfully I’d changed my locks after moving in so I wasn’t affected. My neighbours and I had leaks in ceiling from pipework not properly screwed in. Some of the canopies at the front of the homes are collapsing.I had to contact NHBC for a repair,The cavity trays weren’t cleared of mortar resulting in flooding in my kitchen/sunroom for about two years until 2 separate companies came to look and one eventually fixed it. Bricks out bricks in. Shocking. Shocking!! Very stressful time. We went through about 3 site agents at least. One being an alcoholic who was driving in the road with kids playing about. Learned this later or I’d have reported him, I had flooding in my garage every year until I learned that the drain hole wasn’t connected to the main drain. Water was going into the foundations. I had to pay an independent builder to fix this. Got NHBC out for that too.Customer service is shocking. Don’t even get me started with the factors they panned onto us. Con merchants. I could seriously write a book.Asked for a few meetings over the keys to get no response. Customer service disgusting!!!!’ 1 star … it’s has taken me a lot of time and it’s been costly over the years yi fix the problems that they made. Poor inspections. Cutting corners. Thinking people don’t have any common sense to see these issues. If the house had been a car it wouldn’t have left the garage. Good luck folks!

Jane · 4 November 2023

★★★★★ 5/5

Trustpilot

We moved in our house back in June

We moved in our house back in June. The sales staff (Gillian) was very helpful and kept In constant contact throughout the purchase process. Even after we moved in, they have went out of their way to check in with how things were going and if we are happy with the product.The site team has also been exceptional. Russel and Brett have gone above and beyond to accommodate us with our move. They have promptly dealt with our snagging list, without any issues or delays. Brett has been so helpful from day one and a real pleasure to deal with. Nothing is a chore and he genuinely wants to help. A real asset to Robertson Homes

Eamon · 3 October 2023

★★★★★ 5/5

Trustpilot

Hamilton Heights

I recently purchased in the Hamilton Heights development. The after-sales service I have received has been amazing. The whole site have been great with my snagging, especially Brett & Russell. Brett has a friendly manner and wonderful customer service skills and a real asset to the Robertsons homes Team. He has been very helpful and approachable throughout process and I even trusted him with my keys. All my snagging was dealt with promptly in a professional manner. I would highly recommend Robertson Homes.

Joyti · 29 September 2023

★★★★★ 5/5

Trustpilot

Great service throughout the process

From the minute I contacted the team (Dan and Sarah) at Torvean I felt looked after like a valued customer. From viewing a property to concluding just over six weeks later I was kept fully informed of the process, I knew what was required of me and the whole process ran smoothly. The service has continued at this level since moving in with any small issues/initial snagging dealt with promptly and professionally.

Mrs · 24 November 2025

★★★★★ 5/5

Trustpilot

Dargavel Apartments

We recently moved into our apartment at Dargavel and could not be happier with the service provided. William Mclaren especially made our experience 5 stars. Due to a change in site manager our snags list seemed to have been overlooked for several weeks. However William made every effort possible and went above and beyond to get this all resolved for us. He was completely on the ball with getting our snags resolved promptly and nothing was too big an ask. We are upmost grateful to him and he is an asset to your team!

Isla · 27 July 2023

★★★★★ 1/5

Trustpilot

Multiple leaks. Poor quality. Mislead at sales pitch.

Warning for anyone considering these homes. We were told about services ( leisure centre, health centre, shops etc ) in the development as part of the sales pitch which never materialised ( and never will probably )Had 3 separate leaks coming through ceiling causing significant cosmetic damage & stress. Later contractors told us these were simple issues that the site knew about and had chosen not to remediate. Multiple other neighbours eventually had similar leaks. Site team weren’t bothered, too busy building more flats to maximise money making from each square foot. Multiple other issues. Poor quality cosmetic finishing. Garden was basically a swamp. Windows wouldn’t close, the list goes on…Customer care was slow and non empathetic despite paying close to 400,000 for an apparently top tier home. They are clearly out to make money and once they have it you are ignored. Avoid

DisgruntledRobertsonHomeBuyer · 15 July 2023

★★★★★ 5/5

Trustpilot

Our journey so far

We have recently moved into our new home and are delighted with all the customer care that we have received thus far from Liz & Malcolm. Liz was very attentive and responsive to our needs and any queries we had (and there was a lot!) We are so pleased with our lovely new home and our journey so far has been smooth.

Skye · 31 December 2021

★★★★★ 1/5

Trustpilot

Aftercase is nonexistent

Aftercase is nonexistent. No matter how many times you contact the site team or customer care you don’t get a response. You get more aftercare buying a hoover. After spending over 600k on a house they basically wash their hands of you. We have had literally nothing fixed. After one site manager being let go it turns out nothing was documented and we are starting from scratch again. The new site manager came in and promised better communication and 6 weeks in not as much of an email. So disappointing. We have been in the property 6 months and I cannot tell you how many time we have waited in on tradesmen and no one shows. Take all the reviews as a warning.

Steph · 19 May 2023

★★★★★ 5/5

Trustpilot

We recently visited the Robertson…

We recently visited the Robertson Development at Dargavel village and were very impressed with the quality of the Show Homes’ we viewed.We were also very impressed with the sales advisors who dealt with us during our visit, being courteous, friendly and knowledgeable about the homes and the Development.Big Thank you to Linda & Fraser at Robertson for all their assistance.

David · 26 January 2022

★★★★★ 1/5

Trustpilot

My sister has received very poor…

My sister has received very poor customer after care. Paid over £3000 extra for special doors to make the patio accessible after recent leg amputation. Arrangement is not fit for purpose. Garage door is dangerous. Falls down in even a moderate wind. Robertson Homes tried to wash their hands of it and refer her back to the garage door supplier but her contract is with them . Paid extra for getting turf laid on the lawn but a very poor job. Insufficient drainage and poor sub soil. Also paid extra to have wall in bathroom reinforced to take hand rail to help with her disability but it looks like they reinforced the wrong wall -!e the one most distant from the toilet.Customer care don't care

Crawford · 4 April 2023