Robertson Homes Bilston reviews

★★★★★ 1/5

Trustpilot

Absolute horrendous.hundreds faults

Absolute horrendous,there are hundreds of snags still 2 years from moving in property since. No reimbursement for extras not received, damp and rusted goods, cracks, as many more major issues etc etc.....poor customer service....many employees have left due to the pressure of the employer, the way Robertson's are set up it cannot cope with the demand of the rectification works.......if focused more on quality and project management prior, then there would be less demand on diminished customer care....buring head in sand comes to mind with Robertsons. I would recommend David Wilson over Robertson homes anyway.

Lauren · 4 April 2023

★★★★★ 3/5

Trustpilot

Can’t really argue with the comments on…

Can’t really argue with the comments on here. The sales process was smooth and handled very professionally. Linda is wonderful and follows through on everything she says she will do.The aftercare is shockingly bad. False promises and platitudes- snagging is a big issue when all you want to do is breathe out after the stress of moving. Who is in charge? That would be the first thing to clarify?! The after care program needs an overhaul. These houses are not cheap. People work hard to pay for them. If only each home was to the standard of the show homes you so love to bombard us with on social media.Update: in the last few weeks we have had the majority of our snagging addressed. Shout out to Alan who has been super diligent. We are grateful that you have cared enough to get stuff done.

Karen · 1 April 2023

★★★★★ 1/5

Trustpilot

Do Not Buy - Look elsewhere

DO NOT fall for their sales approach and early bird offering which sounds good - In reality it is a big TRAP so PLEASE buy from another reputed builder.We are only TWO months into our new house and once they have our money everything turned upside down!And we are not alone and people in the entire street regret buying from them!!PLEASE READ (if you happen to be unlucky and waiting for completion) --- they will try to convince you to handover the keys without a demo so they can hide their poor/unfinished/incorrect work!! - Demo is must and please carefully check your extras and finishings before you send your money to them.I am surprised they are still in business, they are a cowboy builder never mind 5 star.My friends have recently bought from Bellway/Cala/Miller and they are 10x times happy! with after sales.

Vicky · 28 February 2023

★★★★★ 5/5

Trustpilot

We are buying a property at St…

We are buying a property at St Margaret’s in Roslynlee and the process and care given to us has been outstanding. Diane and Joyce have looked after us so well, nothing is a hassle. Met Russell the site manager on Wednesday and as we haven’t seen the house type inside since we went to Hamilton to see the show home months ago… he let us have a peek.. which was magic as it makes it feel real again! Met some of the on-site workers who are also so nice. 2nd time buying a new property, 1st time with Robertsons, and this experience is way better than last. Thanks all… 7 weeks to go!!

Customer · 11 July 2025

★★★★★ 5/5

Trustpilot

Unrivalled Experience

During the process of buying our house, Linda and the team at Dargavel Village have been superb. With an unrivalled level of personability coupled with a full and comprehensive understanding of their product, the Dargavel Team have truly embellished the positives of buying a new home and we cannot wait to move in later on in the year!

Mr · 4 August 2021

★★★★★ 1/5

Trustpilot

Non-Existent Aftercare

Whilst Robertsons have built a beautiful home, they are seemingly unable or unwilling to complete any snagging issues.We have been in the property almost eight months now and despite constant requests for work to be done they have failed to provide a timeline for when these will be completed.When contractors do arrive, they are ill prepared (due to no fault of their own) for the tasks asked of them as communication with Robertsons is so poor. For example the window company who arrived to remove a cathedral style window three weeks before Christmas in cold and wet conditions without any prior discussion. This is an issue which had been brought up in the summer as needing emergency support due to a leak.I am now going through the NHBC procedure in order to attempt to get some of the works completed, however this is proving difficult when I cannot get through to the customer "care" team nor get a response from anybody in said department. Whilst a home like this may seem desirable, the aftercare experience simply isn't worth it. Would not recommend anyone buy a home from this company.

Lee · 6 December 2022

★★★★★ 1/5

Trustpilot

Own goal?

Having given a 1 star review about Roberston Homes Customer Services and the general way they treat the unlucky persons who have bought from them, I get a reply"Hi Richard,Thank you for your review. On investigation, we understand that our Customer Services Manager and Managing Director has been in contact with you. Kind regards,The Robertson Homes Team"That could be true if they are talking about an email in July'22, but I have had NOTHING in reply to letters sent to Customer Services, the MD or the CEO over the last 2-3 weeks!

Richard · 11 November 2022

★★★★★ 5/5

Trustpilot

Robertson homesWhat an amazing event

What an amazing event. The finish to the show home is outstanding. Maxine the sale lady has gone up and Beyond to help and advice in every way possible. The tour of the grounds of Lampton were an eye opener stunning. This development is truly an asset to the area .

Judith · 10 August 2024

★★★★★ 1/5

Trustpilot

Worst Customer service I have ever experienced.

Issue with sand mastic around windows at Great Glen Hall development in Inverness. Acknowledged by Robertson Homes over 2 years ago who accepted responsibility and agreed to put right. Absolutely liars, false promises and deliver nothing . Missed deadlines, never return your calls, Robertson managers Michelle ( supposedly customer service manager ) utterly useless, same as Jeannie (CEO PA) hopeless and don't care about any form of issue with your property or you as a Robertson customer. Be very wary of buying a Robertson home and if you do and something goes wrong with your property and it will you can forget about any form of support or help from there customer service team especially the two individuals that I have mentioned.

C · 4 May 2025

★★★★★ 5/5

Trustpilot

Lol please don’t waste your money

Lol, Robertson homes answer every positive comment but ignore every negative one, just about sums them up!! Their homes are a disgrace much like their customer care. I have giving them 5 stars to see if they reply to my comment, as my last 3 they got removed as they were too negative 😂. Their is no way in my opinion that all the 5 star ratings are genuine

Ian · 15 June 2023

★★★★★ 5/5

Trustpilot

Robertson Homes

Robertson Homes, and in particular Linda Neill, the sale executive who we dealt with have been amazing.Linda is really friendly, very knowledgeable and dealt with all our enquiries and requests in a professional and gregarious manner.We were kept informed regularly and she was always on hand to answer any queries.

John · 12 December 2021

★★★★★ 5/5

Trustpilot

Recently made a reservation at…Lionfields,Lambton Park

Recently made a reservation at Lionfields, Lambton Park, County Durham. Maxine and others at the sales office have been very honest, professional and great at sharing information. To date, nothing has been an issue and houses are selling fast, very desirable place to live. House types are stunning, and many aspects included in the sale which offer added luxury.

Michelle · 21 January 2024

★★★★★ 5/5

Trustpilot

It’s my first home and I cannot thank…

It’s my first home and I cannot thank Dawn enough for all what she did to make my home buying experience as such easy and enjoyable. I told Dawn you’re not just selling houses, rather, you’re doing so from the deepest of your heart!

Ahmed · 19 October 2024

★★★★★ 5/5

Trustpilot

Finding our new home has been amazing…

Finding our new home has been amazing with Robertsons. George has been so helpful, keeping us informed about everything and explaining what we needed to know. Each step has been easy for due to how easy Robertsons make it. The quality of everything we have seen so far has been outstanding.

Jo · 1 August 2021

★★★★★ 1/5

Trustpilot

Do not buy from Robertsons under any circumstances

We bought this house because of the floor plan, the pre-build 'garden room' extension, the promise of minimal snags and need to deal with. - We were lied to on the point of sale about features and functions of the white goods.- The morning after we exchanged contracts committing to purchase, a Saturday morning, they conveniently informed us that they'd used the wrong brick and would need to rebuild the external skin from scratch, incurring significant delays. We should have noticed the warning. - We were miss-sold upgrades: different products on order sheets, different items installed, significant attempts to convince us the installed items were the correct ones, even though they were inadequately installed. Can you imagine a hob falling through a worktop because it was held by friction in place, not by being seated in line with the manufacturer's recommendations? They tried to convince us this was fine! They even installed the hob against manufacturer's recommendations with inadequate ventilation and tried to convince us this was fine.- The house was not cleaned when we moved in to conceal all sorts of atrocious damage and poor finish; from severely scuffed plastics throughout (still not replaced two years on), to cracked glass panes, to damaged/poorly installed kitchen worktops, to gouged shower trays, to cracked tilework with no grouting, or grouting falling off, or sealant in the showers/bathrooms. - On moving in the garage door would not shut/lock. Nobody could bother fixing it for a day. The house intrusion alarm was not working either- and didn't get sorted for weeks. - The CO alarm in the garage was never installed. Instead, a standard fire alarm was there. We queried this, and they told us it was a CO alarm. When we had an (inevitable?) leak from the heating system that shorted the garage fire alarm, the electrician stated this was the wrong alarm and installed the correct one. - There were no post sale meetings as per promise upon completion. We didn't even get our meter readings when moving in. - Half the heating system was left stuck on, to make the house warm (27oC peak temperature) to make it look like its well insulated. Queue a £500 energy bill for our first 3 months as a "welcome gift"- and that was before the gas prices soared.- Speaking of energy bills; the house is a wind tunnel because of drafts from window frames, front doors, door frames, bowed internal doors. - Our patio door frame was missing a 3 inch chunk of plastic that had been broken out during installation. Conveniently concealed with plastic trim, it nonetheless let wind through. Discovered when they remove the trim to fix severely bowing headers. Oops. - Have you ever experienced draughts from the window frame to the reveal or from the skirting board to a ground floor external wall? Buy a Robertson Home! We were promised they will rectify this, in writing, 13 months ago. - When fixing the poorly installed downlighters, insulation from the garden room roof escaped into the room and lounge, and the workmen didn't properly contain and clean it up. Both myself and our toddler had substantial skin reactions to it. - We had no running cold water in the kitchen for NINE MONTHS because they took their time to replace the upgraded tap with a properly working one. - Have you ever had 400 ml of water come through permanently shut double glazing when it rains? Buy a Robertson Home! Your front door will leak water (and lots of wind too), your windows will leak water too. - We were left to live in a house, a quarter of which was rendered unusable because of sewage fumes, because they didn't install soil venting piping appropriately. - They literally left a toilet bowl on our landing for weeks, with the sewage pipe exposed for us to breathe fumes from.- They tried to convince us that the garage floor is meant to be pitted, and when we protested, they tried to fix it. They failed, FIVE TIMES, which included an attempt to convince us that the flooring compound coming off like mud when being washed was because the garage floor, apparently, is not meant to be washed. - Our rear garden had "been cleared of detritus to make it safe for our toddler". There were 3 inch nails sticking out of fencing, there were torn, sharp pieces of metal sticking out of the ground, nails, broken tiles, broken glass, broken pipework. It took us days of clearing it before it was safe to use. - They constantly delete snags/mark as actioned- without doing ANYTHING. Thank you for reading this far. If you are tutting and "oh my God"ing away, consider this: we had near 400 snags in our house. Two years later, we are still get promises of things to be done, but nothing has been actually fixed in the last 4 months. Our health is impacted, our family life is impacted, our work is damaged. Dont buy Robertson Homes

Sterghios · 14 December 2021

★★★★★ 4/5

Trustpilot

William at the Hamilton Heights site is…

William at the Hamilton Heights site is extremely professional and honestly deals with all your queries soo quickly and just gets it sorted. He is an asset to the team and should be made as the site manager as we never see the site manager around! What a pleasure to deal with William.

JT · 18 December 2024

★★★★★ 1/5

Trustpilot

Robertson homes (Allans Furniture)

This is not a review of Robertson Homes per say but I feel that have to warn people of my experience with a company that they recommend to potential customers so that it may save them any issues in the future. If you do purchase a Robertsons Home, as I have done, and they recommend Allans Furniture to floor your home please,please stay away from them and find your own flooring company, for my reasons please read my review on Allans Furniture on Trustpilot, they are a company that has done nothing but given me grief and lied to me from day 1, as i have said before Robertson Homes are aware of my issues but I believe they are still recommending them to customers so please be warned, now having to go through having to employ another flooring company at my cost to complete and having to take Allans to small claims court, grief I don't need......

Mohammed · 24 August 2021

★★★★★ 5/5

Trustpilot

Great experience at Shawfair

Gillian at the Shawfair site is just so knowledgeable and helpful, and a genuinely lovely person. Scott, the site manager also took an hour out of his busy day to reassure me about the quality of his houses and to show me around one that had just been finished. I was really impressed with the houses compared to other developers.

Mel · 6 October 2025

★★★★★ 1/5

Trustpilot

Unbelievable

We have been waiting almost 5 years for outstanding issues to be completed and still ongoing. PThe last 12 months have been a waste of time due to sub contractor groundworker incompetence and lies. After responding to Robertson made up stories, there has been no reply from the MD, D. Stott, or customer care. It is a pity the customer can not be supported as much as their sub contractors.

David · 19 June 2025

★★★★★ 3/5

Trustpilot

People in dargavel need to relax

People in dargavel need to relax, the school is delayed by 6 weeks just like some people homes and I don't see protests getting held about this.Most schools are letting the kids attend until the school is built.Dargavel is a beautiful village but many people are vile who live here. Wanting to hold protests so council houses don't get built and now due to the school being delayed, we all just probably faced toughest year of our lives, lost homes, jobs, people we care about. Let's just take a step back and try work together on what we can do, rather than these silly protests when outcome won't be any different.

Lisa · 17 June 2021

★★★★★ 1/5

Trustpilot

A service that promises the world and…

UPDATE: That’s another 6 weeks being ignored by customer care…. Not a single reply or contact.UPDATE: Had the response below asking me to email my details including house plot and site... 5 weeks on from this and still nothing, not even a response to say the email was received after chasing again. Also still being ignored by customer service and senior management.A service that promises the world and delivers very little. Sales staff excellent, but once you are in and paid they don’t care about customer experience or the state of snagging. A year in and the experience has been a joke.

Stephen · 10 May 2023

★★★★★ 5/5

Trustpilot

Linda has been fantastic throughout the process so far

Linda has been fantastic throughout the process so far, always happy to answer questions promptly, talk things through with us and help us understand our options. We’re so pleased to be purchasing a property at Newton Manor and can’t wait to move in.

Iain · 18 January 2022

★★★★★ 1/5

Trustpilot

Wynyard Estate

The agent at Robertsons Homes on the Wynyard Estate has handled all of our questions in a very professional manner. He has been considerate in dealing with our situation when our initial sale fell through and gave clear guidance as to how long our reserved plot would be held for.Additional items that we would want to be fitted were not available due to the build progress, however, I understand that they can be purchased at a later dater fitting - this is a shame as it would have been easier for the workmen to instal items when they are still working on the property.We have yet to move into our home to rate the quality, but so far we consider the build and fittings to be of a good quality.We are very much looking forward to moving in to our new home.However once they sell you the house they could not be bothered at all.

Miss · 1 February 2023

★★★★★ 5/5

Trustpilot

Hayley and Kim were friendly

Hayley and Kim were friendly, helpful and very approachable. They answered all of our questionsThe show homes were build to a high standard especially with the added garden room it just give you more room for family living

Pamela · 6 June 2022