Robertson Homes Billingham reviews

★★★★★ 5/5

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We just reserved our home at the…

We just reserved our home at the Robertson Glenburn Manor East Kilbride, till three days ago we would have never dreamed we would have seen , loved and reserved our first home in the UK! And huge big thanks for this goes to Dianne Goold who was our fabulous sales executive. From explaining at length about the house it’s features the choices we would get to make she helped us decide that this was the perfect future home for our family. She arranged the calls from the solicitors , loan advisors which just helped us seal the deal quickly. We feel so comforted knowing Dianne will be with us all the way through our journey till we move into our new home next year. The whole experience has been so incredibly lovely , this is our first home in the UK and we were worried we may be overwhelmed with all the decisions and logistics but the support from everyone at Robertson has been just fantastic. We are so thrilled to be building our dream home with them. Bless you Dianne for making this happen for us !!

Niketa · 12 December 2021

★★★★★ 5/5

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Our Glendevon Grange adventures….

Our Glendevon Grange adventures….From our initial contact with George we were made to feel special, and when we managed to secure our plot the adventure really began. We had some pretty exciting times picking all our extras with a little help from George on the tough tile choices, and were kept up to date throughout the process. The hand over prior to move in was really informative and getting to meet the site team Laird and Andy reassured us that they take customer service very serious at every part of the journey. They really know they’re stuff! The day of the move went great and our handover was made to feel special with some really beautiful gifts left for us from the team. As with all new builds we had snagging but this is minimal and being dealt with quickly by a really friendly site team and nothing is a problem for them. Coming from a 5 star builder we had high expectations and I can safely say we have been blown away with the service we are receiving and quality of our new home. Keep up the great work Robertson Homes.

Karen · 26 November 2021

★★★★★ 5/5

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Glendevon Grange

Glendevon GrangeDelighted to have secured the reservation on a new Robertson Home. Have to say from the first phone call with George, its been a pleasure. He’s taken us through the whole process including assistance on the sale of our own property.We’ve been in touch with him regularly to monitor progress of the build even though we are at the very early stages. His advice and assistance during the selection of kitchen, flooring etc has been spot on.Can’t wait to take possession of our new home in due course.

Gordon · 13 November 2021

★★★★★ 1/5

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Zero care for customer or standards.

Customer care does not seem to be a priority. We have had a list agreed of work to be completed but there is items outstanding that seem to be getting ignored. They seem to have no actual idea what has and has not been completed, with noone checking prior to being signed off. Having spoken to the MD about several issues there is still a lack of progress. I had to ask 7 times for contact with the MD, as the customer care manager just did not appear to do anything with my request. Nearly two years on and still battling to get basic things fixed. I really do wish we never bought the house, there seems to be little to no interest shown from Robertsons once they have your money. Can someone please respond to some of my emails and make some sort of contact with regards to sorting the issues out. I have requested contact from the CEO but why should I have to do this to get someone to come do the work you agreed to do? The mental strain you are putting on myself and my family's wellbeing is truely horrific.Reply to below comment - Yes, the MD did visit our house, he tried to open the living room window and couldn't saying the glazing company would fix it asap. Months later after continued asking it was finally done. Some items that were discussed were resolved, such as the garden which was left well out with NHBC standard with no topsoil etc, we were refunded for what we had to pay to get done externally, but a number of other items such as why it's taken to this point to get things moving, or why we had the wrong kitchen we were told would be looked into and then told can't find an issue and considers case closed. I will also add that I had another phone meeting with him on the 6th Oct when I was told I would be getting a weekly update. This has not happened to date. Only update I had was re sending through information I already had. I generally don't think you have any idea how much of the agreed work remains to be done. Were already 6 days over the 3 week's quoted with no end in site or conformation when the next 3 days will be. Lastly as your investigation internally should have shown this was not the first time I have requested the information In yesterdays email.I welcome the re-visit "once completed" but we were told this was going to be finished before Christmas, someone needs to communicate with us as to what is still outstanding or his visit needs to be done ASAP to address this. Being told work won't be signed off untill were happy with it but works getting signed off not even being done. This has happened multiple times with the same contractor as an example, and again noone has actually looked to see the work has been done and is "considered closed" by John.This has gone on for far too long.Further edit - noone has contacted is. Why do we repeatedly get told someone will contact us and they don't?

Matthew · 10 November 2021

★★★★★ 5/5

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Southfield Grange

Southfield Grange, Newton MearnsWe got the keys for our dream home 2 weeks ago. We are absolutely delighted with it! We bought our house off plan so there was much anticipation as to what it would actually be like. We were not disappointed! The quality and finishings are outstanding. Gillian, Brian, Stuart and the whole team at Robertson Homes have made the process stress free and the after sales care has been exceptional. Would highly recommend Robertson Homes, you will be in the safest of hands.

Kirsty · 10 November 2021

★★★★★ 5/5

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Sarah & Dan were fantastic but…

Sarah & Dan were fantastic but particularly Sarah

John · 9 June 2025

★★★★★ 1/5

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Absolute disgrace of a company huge…

Absolute disgrace of a company huge list of snagging. Decoraters must of threw the paint on the walls. Area manager dave stott talks a good one but doesnt follow up and his words. The have this pride in work motto what a joke that is. 14 weeks still no further forward. £3,500 to fix decorating. Solar panels still not switched on. No communication at all. Customer service is zero. Stay away from Bowes Manor Burnopfield all good and well until the have your money.

Kevin · 3 July 2024

★★★★★ 1/5

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Terrible customer care

Bought our house from new and reported a leak within the first 6 months. I have been in my house now over 4 years and the leak still hasnt been dealt with by Robertsons, in fact they have told me they cant facilitate the repairs and to go through NHBC to get my leak fixed. This is no normal roof leak we are talking about, it is suspected that there is an issue with a cavity tray which means a portion of my brickwork has to be dismantled, this might not even fix the issue as it has never been properly investigated since i reported the problem. What makes this worse is that they are still building on my estate but "cant facilitate repairs at this time and to accept an offer from NHBC". I can still see the builders from my window and they are not willing to take any of them away from their current works to fix my long-term issue as it will delay the current ongoing building works. I am furious i have been left in this position and i am seriously considering legal action.Thought i would add an update to this post the response that can be seen below. This is a perfect example the customer care i am referring to. Cant even get my name correct, they are correct i have came to an agreement with NHBC but my issue and reasoning for the poor review was the fact that after nearly 4 years of them refusing to deal with the fault i was forced down this route. I haven't even had an apology for the way i been dealt with or an offer of compensation, i have spent all this time mopping water and plaster from my floor when it rains and they feel this is an acceptable way to deal with this. I cant attach pictures here but i have left a similar review on Google where i have attached pictures. BE WARNED PEOPLE, DO NOT BUY FROM THIS COMPANY

Studunc · 19 October 2021

★★★★★ 1/5

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Almost two years into our new home and…

Almost two years into our new home and still trying to get our home finished. Robertson customer service is none existent, you email, call and chase and you will get nothing back.Have raised case with the NHBC and they came to inspect our 'unfinished home' in his words. Robertson's failed to attend that appointment also.When you buy a Robertson's home keep your legal team on retainer because you will soon need them again. Our solicitors are not going to be taking our issues over because you have no hope as a customer.So many of our neighbours all having the same issues, the reviews here need to be a warning to potential buyers!Wynyard, NE.

DeanB · 21 September 2021

★★★★★ 5/5

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Exceptional Experience with Robertson Homes

Although we haven't moved into our new home yet, our experience with Gillian, Russell, and Brett (whom we hope to meet soon) has been outstanding from the very beginning.During our demo day, Russell and Gillian thoroughly explained the workings of the home, answered all our questions, and diligently noted any snagging issues. Their professionalism and attention to detail truly impressed us.The quality of the build and the excellent customer service have given us great confidence in our decision to choose Robertson Homes. Overall, I highly recommend them to all my friends and family.

Brezney · 24 June 2024

★★★★★ 3/5

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Robertson Build. Story so far

Really pleased initially with the purchase of our home at Colinhill Grange in Strathaven. However fast approaching a year since we moved and none of the snagging has even been started. Customer services and the site manager havent responded to several emails enquiring about progress. We had leaks under both sinks which have resulted in damaged kitchen carcasses, a garage door that doesn't shut properly, bathroom flooring that was fitted incorrectly and landscaping at one side of the house which has never been completed and still is full of rubble and scaffold boards from the build. Be really nice if someone was to respond to my enquiries and actually give us an idea of when work will start or be completed.

Graeme · 17 September 2021

★★★★★ 1/5

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Only one star as cannot give a zero…

Only one star as cannot give a zero which is what they deserveHad many problems which would take too long to list I would never buy from them again and have nit met a single person who has anything good to say. To sum it up once they get your money then they are no longer interested in youJust fir info I bought my house 7 years ago and were the third family to move in

Giovanna · 28 August 2024

★★★★★ 5/5

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Show home visit - a great experience

As a development Land Agent, we get to experience the process of new home development from literally the ground up, and it has been a pleasure to see the new development team at Robertson Homes achieve so much and be so passionately proud of the homes they build. The quality of their product today is phenomenal. We urge anyone to visit their showhomes to gain an understanding of this for themselves.

Graeme · 13 November 2024

★★★★★ 5/5

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WOW what an amazing experience…

WOW what an amazing experience ROBERTSON HOMES have knocked it out of the park, the open day for the show home was AMAZING, the actual show home is to die for every room is bespoke, it's an actual must to see, 5 star home and the event was unbelievable DJ set, fantastic food from a top chef, if you didn't make the day you missed out, I fully recommend a visit to this prestigious show home WOW

Steven · 10 August 2024

★★★★★ 5/5

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Maxine was so helpful on site when we…

Maxine was so helpful on site when we visited Lionfields Lambton Park. We had a lovely visit and loved the show home so much. Stunning and such lovely staff!

Alex · 10 August 2024

★★★★★ 5/5

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Lovely experience

For first time buyers,Robertson made it a seamless journey for us. Sarah and Dan at Torvean Inverness are simply amazing. They carried us along every step of the way from start to finish. I highly recommend

Cynthia · 18 December 2025

★★★★★ 1/5

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DO NOT DEAL WITH THIS MOB

My partner and I decided to buy our forever home with this company because the house would be ready May/June 21. This was delayed until August/September. Cutting it fine for the baby arriving but manageable. THEN they delayed it again until November meaning the baby would be in our 2nd floor tiny flat, but no matter, it'll only be a few weeks. At least we'll be in for Christmas. They ASSURED us time and time again that they got all the directors (who won't speak to us common scum) together in a meeting and there would be no further delays and we WOULD be getting the house in November.Low and behold, today we find out that, despite the fact they've told us every step of the way that "we can't give you an exact date" they're giving us the keys on December 23rd 🤬😡 I wonder how they expect me to move house with a newborn baby TWO DAYS BEFORE CHRISTMAS. How can I rent a van if the place will be shut when I need to return it? How can we get carpets delivered and fitted in that time? How can anything happen until at least the second week in January?! So now our wee boys first Christmas will be spent in our flat instead of our supposedly lovely new house. AND if they delay again, then we lose our First Home Fund from the Government, who have said we can't get a time extension, and then we lose the house completely because we can't afford to make up the difference. So now we sit with our balls in a vice like grip by Robertson Homes just hoping that there's no further delays that put us back to square one and having to considerably downsize our house. To top it all off, and I quote, "You'll have to speak to your solicitor and financial advisor but we will not be giving any compensation of any kind." MARK MY WORDS. DO NOT EVER DEAL WITH THIS SHOWER OF S COMPANY.

David · 15 August 2021

★★★★★ 1/5

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Phase 2 launch is a smoke screen for a mess from Phase 1

Robertson Homes on Wynyard are still proving to be a joke. The finish of phase 1 is still NOT complete with landscaping and footpaths unfinished, barriers stopping residents from using the area as it's unsafe and full of left over building material, debris, basic rubbish. Yet they are now in the launch period of phase 2 and have finished the show home and surrounding paths and landscaping areas already ! How can this be allowed to happen ? This is a disgrace that the local councils and the Wynyard Estate Services allow this to go unnoticed. It's unfair that residents from phase 1 do not have what they were promised when sold the dream yet Robertsons can pull out all the stops to make themselves look competent for potential buyers in Phase 2.

NA · 13 June 2024

★★★★★ 5/5

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Robertson home progress review…

We are due to move into our Robertson home (Southfield Grange) in a few months. We cannot recommend Robertson highly enough; we looked into many other homes prior to purchasing our current one, and the service we have received from Robertson throughout our journey is head and shoulders above the rest. From our very first enquiry, Gillian has always been open, friendly, honest and approachable. She continually keeps us informed and is always very thorough. A fully deserved 5 star rating from us!

Amit · 31 July 2021

★★★★★ 5/5

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Five stars

In the process of buying a Robertson home just now and couldn’t rate the customer service highly enough. Our salesman (George) is both professional and friendly meaning I have complete confidence in him as well as really trusting his opinion when it comes to choices. I’ve also met the Assistant Site Manager (Andy) who spent a lot of time going through the technical elements of the house with us- no question too small or stupid, he answered them all and was very willing to give us his time.As some of the negative reviews here relate to post entry service, I will provide a further rating when we move in, but for now I have nothing negative to say at all and do genuinely rate the service as 5 star.

Rebecca · 12 July 2021

★★★★★ 1/5

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Love our home, hate Robertson Homes

We love our new home but we can't decided which is worse, Robertson Homes buidling division or there customers services department. We have been in our home for 2 1/2 years now and are STILL trying to resolve issues from when we first moved in. The property clearly wasn't snagged by any member of Robertsons staff as the list of issues was endless. So far we have had trades of all varieties in our home for a total of 14 weeks (2 new bathrooms suites, full house redecorated, all new external doors etc) for a list of works that aren't snagging but fundamental building issues and just general negligence. They can build a house quicker than it's taken them to fix mine!! There customer service is absolutely non existent. Starts off fantastic when they want your money but once you've paid up, good luck!! Never answer call, never reply to emails, trades don't show up when you eventually get them booked. Just a shockingly poor service from a supposed 'luxury builder'

Alan · 9 July 2021

★★★★★ 5/5

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Southfield Grange - Newton Mearns

We had been looking for a new home for a while, and had visited all of the different developers’ showhomes in the Maidenhill area. Robertson Homes stood out from the rest with their modern styling, large windows, garden rooms and build quality. We were therefore delighted to reserve a house in the Southfield Grange development.We have been looked after amazingly by Gillian the sales executive and are very happy with all the help and support she has given us. She has kept us up to date with weekly emails on the progress of the development and is always happy to answer any questions. They have a fantastic array of choices for the finishing touches to the house, and we have been impressed with the kitchen suppliers Ashley Ann who have been extremely helpful throughout. Gillian has offered us as many ‘choices’ appointments as we have required to make sure we are happy with our decisions.Overall, our experience has been exactly as we would have hoped for so far and we are very excited to move in!

Mr · 7 July 2021

★★★★★ 5/5

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5 Star Builder

We have been looking to purchase a new property in West Lothian and have spoken to both the Calderwood and Glendevon Grange developments. Both of the developments have lots of other builders around them but we really feel Robertson Homes offer something special when compared to the others. Your homes really stand out and your sales teams are exactly the same. Both Kimberly and George exceeded our expectations. They went over all of the particulars in meticulous detail and advised us of the reservation process. They spent a lot of time with us and are part of the reason we want to purchase our new home from Robertson. They were both charming and really friendly and we loved the fact both of them had a dog treat and dog bowl for our puppy. We will definitely be purchasing a Robertson home, we love the Leonardo Garden Room, we just need to decide on the development.

Paul · 6 July 2021

★★★★★ 5/5

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SouthField Grange - Great Service

We've recently purchased/reserved a plot at the Southfield Grange development and we couldn't be happier with the service that we've received from Gillian from the Sales Team. From the outset, Gillian talked us through the development, the various plots, release process & timelines. She has been readily available whenever we've had a query (or two) and has helped put our minds at ease across a number of aspects. We are really looking forward to this continuing as the build progresses & the regular touch points have been very welcome. All in all, it's helped reassure us that this was very much the right decision of home.

Steven · 5 July 2021