Robertson Homes Billingham reviews

★★★★★ 5/5

Trustpilot

New site information and early bird reservation

After months of interest and phone calls regarding a new development, we finally reserved a dream home in a great location with Marie.Marie's approach has been open, honest, personal, patient and proactive. She has gone out of her way to keep us updated and her communication and care in what we have been looking to achieve is exemplar.Very excited and hoping the journey into the property and beyond can maintain the high standard she's set.

Helen · 21 February 2023

★★★★★ 1/5

Trustpilot

Horrible experience!

We are first buyers and were lured by their false promises of a dream home. They said they would be with us throughout the whole journey and hey, look, we are builders of the year, which we are very proud of... No idea how they got the title several years in a row, but their behaviour and actions are not those of builders of the year. As soon as we signed the contract, they didn't care about us anymore. We got sporadic updates, which were "Your moving date will be delayed... Again." We were supposed to move in in Oct/Nov 2021, which was pushed back further and further. We were given a lot of excuses, a lot of finger pointing, but never any solutions or compensations. Finally, in June 2022 we got to move in with a snagging list longer than my arm (defective windows, poor fittings, missing tiles in bathroom, a whole toilet that needed to be exchanged, loose carpet, missing splashback, etc.). Plus we have been noticing more and more things since we moved in, just to keep it exciting, I guess?! But not to worry, it'll all be fixed... One day? Who knows. Definitely nobody in charge. We keep sending mail after mail and once they actually get one thing done, another thing pops up. We started with a long snagging list when we moved in in June. It's August now. The list has grown (and that's with some items that have been fixed). The buildings' quality are horrendous, clearly rushed jobs despite the huge delays, and not a dream home. They are extremely nice until you have signed the contract and afterwards they vanish into thin air. Absolutely horrible company which turned the whole experience into an absolute nightmare. You'll have less hassle with a pre-owned home.

R · 20 August 2022

★★★★★ 1/5

Trustpilot

Really poor experience

Reserved an apartment via Robertson early in 2021 and we were given an approximate entry date of July/August/September. We understood that this could be delayed and we were informed only a week before that our flat would not be ready until January 2022. We had a call from Roberta, sales manager, who advised she would look into sorting out alternative accommodation for us as we had sold our flat and given notice on our rental. We held on as long as we could but Roberta then completely fell off the radar and stopped responding to any of our emails. Really shocking service. We must have emailed and called for Roberta 20+ times but never had any response. This put our sales rep Louise in a very uncomfortable position as she kept being informed by Roberta that the issue was 'resolved.' As a result, we had to book ourselves into last minute accommodation at considerable expense. This could have been avoided had we not been promised alternative accommodation. Something we were quite surprised they offered in the first place as we understand things can be delayed. When we moved in we had some fantastic service from the site manager Barry. But once he left things went dramatically down hill.We are sitting on a number of snags & defects that we have been reporting for over 6 months without any support. The 4 or so site managers we have had have all arranged appointments & we take time off work only for them to fail to show up. With each new site manager that arrives they inform us they have no record of any of our snags/defects and we start the process allover again.The communal areas are a mess and they have not delivered on a number of items that were promised during the sales process. A number of residents have collectively emailed site managers/sales managers and directors to report but all emails go unanswered.My recommendation would be to avoid Robertson & consider a more reputable builder when looking for your new home.

HG · 19 July 2022

★★★★★ 1/5

Trustpilot

Worst customer experience I’ve ever had

Beautiful home. Worst customer service experience I have ever received, made all the more stressful by the fact it’s the biggest purchase you ever make. Please note that most of the positive reviews on here are from the sales process, not from people who lived a while in their home. They have consistently missed their own deadlines, once the sales team are finished and you have committed your money there is very little communication at all about anything, constantly changing dates - including our moving in date shifting by 2 weeks having already confirmed it to us and us handing our notice in on the rented flat. We are disregarded as a customer despite them putting us in the awful position of building the house next door after we had moved in but not telling us at the time we reserved the plot. Not sure if you have lived right next door to a house being built but it’s no fun - I daily have to remove debris including cigarette butts, nails, glass, cable ties, tools out of my garden. After much debate we were promised the build next door would be complete by end of May 22. At time of writing at end of June it is nowhere near complete. The level of customer care is negligible and communication even less. Perhaps customers buying later in the development fare better but I know for sure I would never buy from Robertson homes again.

Amanda · 29 June 2022

★★★★★ 1/5

Trustpilot

Day light Robbery at Robertson group / home taken…

Robbery Robertson group / home taken the Micky or £140 fees, For in house safety critical medical certificate Worked with Robertson homes with multiple agencies Dundee hilltown Perth high school stAndrews dalwhinnie and more. Robertson are the only company in Scotland asking for £140 charge. Morgan sindall do it free, miller homes are free drug and alcohol tests on every site. Getting 2 or 3 job offers a week for Telehandler / 360 excavator work from multiple agencies as they can’t fill the job so passing on to other agencies. I phoned Dundee & Stirling offices to say I won’t work for you with £140 fee charges. Robertson group just keep phoning other agencies hoping to find a mug that pays £140. While pulling the pants down to take advantage of workers, bad enough that £25 A week that cis self employed workers get charged to email out a a payslip from umbrella companies. All that’s happening is the next new agency phones me with the same job. I am registered with about 40 agencies. You would be better training you labourer to drive plant and pay for training & expensive cpcs cards rather than pestering me for Telehandler & 360 excavator jobs through agencies. Go find yourselves a mug somewhere else working for peanuts so you can pay more to management What’s next charging for ppe soap & toilet paper.

Ian · 21 September 2024

★★★★★ 1/5

Trustpilot

Misled, let down and left in a sub-par house

Lied to about visits from tradesmen, meaning I’d often take time off work for visits that were never organised in the first place. Left with multiple issues from snagging. House finish incredibly poorly. Property is embarrassing. Do not buy a Robertson home if you can avoid it.

Christopher · 6 December 2023

★★★★★ 5/5

Trustpilot

From start to finish the process with…

From start to finish the process with Robertson’s has been faultless. The communication from Diane in particular has has been great. I felt Diane got to know us and then helped guide us through the process of securing the plot and then designing it with the kitchen choices and upgrade to best suit us. She genuinely had our best interests at heart and at no point was there a hard sell which we have heard multiple people have to deal with when buying from other builders.The design and finish of Robertson’s homes is what attracted us to the company, but it’s the organisation, communication and staff working for them that would make me recommend them to anyone who is lucky enough to secure one of their homes.

Anton · 14 June 2022

★★★★★ 1/5

Trustpilot

⭐ Extremely Disappointed

⭐ Extremely Disappointed, We Feel Our Plot Was Mis-sold

Katie · 15 August 2026

★★★★★ 5/5

Trustpilot

Calderwood Sales Experience

This is our third new build in 6 years and so far our experience with Robertson homes at Calderwood had been positive.Kim in sales is a very sociable presence in the office and had been highly accommodating. Namely when using the online options tool we discovered it unfit for purpose, missing many options and not giving confidence that it had worked. So she went through all of our options face to face. The preferred option when you're spending thousands.The sheet selection of options was great, having been limited severely with previous developers.The visit with site management was great too. Usually this has been done by sales in our experience. But much better to go through it with the builder on site and make that initial contact.Overall positive sales experience and hoping for the sane with regards to quality and after care.As a note it would be good if turf was thrown in for free after spending 'x' amount on options.

Thomas · 9 June 2022

★★★★★ 5/5

Trustpilot

Sessay Grange - excellent buying experience

Nothing but a positive experience from Robertson Homes. From the moment we visited the site and subsequently decided to buy a house, communication and customer service has been excellent. Special mention for Dawn, Chris and Steve, all of whom have made the process extremely smooth.The only slight issue has been the availability and reliability of sub-contractors which have, on the odd occasion, delayed certain work being done. However, this is out of the control of Chris/Steve who work extremely hard to address any issues that residents may have.

John · 30 May 2022

★★★★★ 5/5

Trustpilot

Robertson Home - Nunthorpe

We bought a Robertson home in Nunthorpe. Our experience has been great. From the start Dawn from the sales team has been wonderful, she's answered all our questions quickly and helped us in the sale of our old property, her knowledge and experience was priceless to have at hand. The building team Chris, Steve and Tom (and many others!) have also been wonderful. We have a Guimard style property and it is a perfect family home. Other than a few minor hitches the house has been outstanding. All the appliances are great you get AEG as standard which is fantastic.We got the flooring and carpets installed by Robertson as well and they are pristine.The rooms are light, bright and huge. We were able to choose the kitchen and bathroom interior and the finished product is lovely. With a fantastic standard on tiling.The team have come round and sorted every snag on our list very quickly. We only had minor problems such as marks on the exterior render and doorbell not working. Most issues were fixed the same day as our walk round a week after we moved in.We have been in only three weeks and are just awaiting the windows contractor hired by Robertson to fix some issues.The team can not do enough to help they are easy to talk to and very approachable.We would highly recommend a Robertson Home.

Elle · 26 May 2022

★★★★★ 1/5

Trustpilot

One year since my last review…

One year since my last review and after 2 years 2 months since i moved into the property my snagging is still outstanding.I have written several letters of complaint to Lisa Riley head of customer care which have all been ignored. A letter to the managing director which was also ignored. I have gone to Lawyers and a plan was put together to get all the snagging complete over a 3 week period. Two contractors turned up, i sat in waiting for contractors to turn up and nobody arrived and no notice was given.Went back to the lawyers and the only resolution was to take Robertson to court.NHBC contacted again and a report as drawn up in December 2021 giving Robertson to end of May 2022 to complete the works. To date this has not been completed.Emails sent to John Cairey and Lisa Riley again, asking for response to complaints and an update on the work? some 10 days later zero response.This company will not respond to complaints, they are not interested once they have your money and they will drag out everything until you loose patience and give up.

Allan · 25 April 2022

★★★★★ 5/5

Trustpilot

5* Showhome Lambton Park

The Robertson show home at Lambton Park was incredible! Live DJ who was amazing, land rovers showing you around the estate, the home was incredible! the decor was fantastic! 10/10 for service also!

Beth · 10 August 2024

★★★★★ 4/5

Trustpilot

Our Dargavel Village Alexander Home

After having a terrible time looking at the property market and trying to buy our first home locally in Inverclyde, we resorted to trying something different.Linda & Yasmin @ Dargavel Village in Bishopton, had the expertise to guide us towards the perfect first home. The process from designing the kitchen and bathroom to filling in all the paperwork was made seamless.We have now been living in the property 3 weeks. We had a snagging list of about 30 items which took some time to get going to resolve them (nothing on Linda/Yasmins part). After some much needed pestering this was resolved .Overall we have thoroughly enjoyed the process and our home is exactly how we hoped it would be & cant thank the team enough.Kind Regards,Craig & Rhea.

Craig · 1 April 2022

★★★★★ 3/5

Trustpilot

Great sales experience / terrible snagging

**UPDATE**Whilst the sales experience was great.... the after-sales experience has been pretty terrible - with the vast majority of snagging still to be addressed (including several significant items) and little-to-no communication from Robertsons and their contractors. Would definitely make me think twice before recommending Robertsons quite so positively to a friend.** ORIGINAL**We were initially attracted to Kilmardinny Gait by the location and the prospect of a fixed-price property in a buoyant housing market. But what really sold it to us, and what we hadn’t expected, was the quality and layout of the homes on offer, and the sales support of Diane our sales agent.Nothing was too much trouble for Diane throughout the entire sales process - on hand 24-7 (it felt like!) with first-class communication and pragmatic advice throughout - she was a fantastic support throughout the entire experience

Doug · 28 March 2022

★★★★★ 1/5

Trustpilot

Appalling lack of communication

Dunbar - Fairacres..... We moved into our dream home 4 years ago (almost to the day) and chose our plot due to the outlook. 4 years later we are still looking out onto an un landscaped SUDS area and heras fencing. The development is complete (well all houses are built and sold) however we have still not been adopted by the council yet and it looks like the SUDS are never going to be completed. There are, and have been, major drainage issues in the development which is the root cause of all the issues. What frustrates me beyond belief is the total lack of communication from Robertsons. We have reached out to customer services on a few occasions and eventually had the site managers assistant come and see us but we were just assured it was all in hand. We received a letter earlier this year laying out the plans for the completion of works etc. We thought maybe a corner had been turned however that was a waste of time as they started late and have never finished, none of the deadlines were ever met...... it's still a building site. It wouldn't take much to give the 8 houses which look out onto the SUDS a weekly update on what is going on. . . I don't know how many times I can ask for the developers to COMMUNICATE with the residents so I am hoping against all odds that this review will get somebody's attention as we have had enough and I know for a fact that we aren't the only residents who feel this way. I feel one star is too good a review.

Grant · 24 March 2022

★★★★★ 1/5

Trustpilot

Wynyard - Maybe give it a miss...

March 2022 marks a year since we wrote a cheque for over half a million pounds for our Robertson's Home. At the time of writing we still do not have a wind or water proof house. We have 3 bedrooms that are so draughty they are impossible to heat. We have a downstairs toilet that isn't usable, damage to ceilings in many rooms caused by leaks or poor workmanship along with other cosmetic issues.We purchased our home at the tail end of the COVID pandemic. We fully expected (as with all new homes) that there would be snagging. We accepted the information from Robertson's that things were taking longer due to product and staff shortages, but now, almost 12 months on, we still have snagging from the original list that has not been taken care of, along with other issues that have either since come to light, or have been directly caused by attempts at fixing other problems.We have spent weeks waiting in the house for trades that either don't show up, arrive without tools, can't 'help' or simply make things worse. We have been told that certain types of weather are to blame...the direction of our home is to blame...or that the clearly visible issues simply 'aren't possible'. We have been super patient - we have never been demanding. We have reported the same issues multiple times to different members staff (turnover of staff is high) and still we cannot get these problems taken care of. It seems as more homes are released these simply get pushed to the top of the list.We are tired of making excuses to guests about the 'off limits' bedrooms, unusable facilities etc. In addition to the purchase price we have also spent tens of thousands of pounds on upgrades to our house and garden, it's really is a beautiful home, but the shine is truly wearing off.Would I recommend a Robertson's home? Not until someone actually takes the after sales care in hand. The broken promises are never ending.

Alison · 1 March 2022

★★★★★ 1/5

Trustpilot

Wynyard - The aftercare service is horrendous.

The aftercare service is horrendous. It is near impossible to get any response from customer service at all. Snagging has took months and months to the point where i'm nearing giving up to outsource the work. They have taken an absolute age.We had three leaks when we were on holiday. Ruined a £2k TV and they expect me to claim on house insurance. Really!?1 leak has taken 4 attempts to resolve.The company did not provide any updates with regards to repairs, leaks or snagging until I demanded that the head of customer services and Construction Director come to my house for a face to face chat.I've took a number of days off work to wait for tradesmen to arrive to carry out work and they don't turn up. A huge skin of render fell off the side of our house in recent winds. They reacted very quickly to that, simply because it was so visible to prospective buyers. I would never buy from this company again nor recommend it to anyone simply because of the ridiculous customer service. I work in construction and I know what is right and what is wrong. Because of this, I have more patience than the usual home buyer. I appreciate things go wrong but the important thing is how you deal with them. 1 out of 10 for these guys i'm really sad to say.Zero accountability. Zero pride.Shame, as the design, layout and product is brilliant. They just need to react differently when issues arise.Plot 8, Wynyard.

Sean · 24 February 2022

★★★★★ 5/5

Trustpilot

A great initial experience with…

A great initial experience with Robertson Homes, as prospective buyers for the Thorn View site at Bearsden Golf Club. From our first contact with Diane, we were very impressed at how promptly she responded to our email enquiry; providing a fulsome reply supported by really useful additional details that perfectly matched our personal requirements. When we then met Diane at the Jackton site she was extremely courteous, totally professional and incredibly helpful in providing a great deal of thought-provoking, bespoke advice and guidance, patiently answering our many questions. This high level of customer service was matched by her colleagues: Hayley (at Glendevon), Kim & Linda (at Calderwood) and Yasmin (at Dargavel), all of whom have exceptional knowledge and want the right home for you. The showhouses we viewed were beautfully presented and demonstrate that Robertson Homes offer a fantastic range of house-type, all finished to a very high specification, including many standard features that other developers would only consider to be extras. Light, airy, high quality and tastefully designed. Here's hoping that our journey with Robertson Homes continues and leads to a beautiful home!

Blair · 8 February 2022

★★★★★ 5/5

Trustpilot

New home Glenburn Manor

In the process of moving into a home at Glenburn manor and the whole experience has been made easy and enjoyable by the wonderful Diane. At every turn Diane has went above and beyond to ensure we have been happy and kept up to date. She is knowledgeable, helpful and always gets back to us in a timely fashion with any questions that we have. Honestly cannot fault the customer service atall, Diane really is a massive asset to the company and has made our home buying experience 10/10.

Kenny · 1 February 2022

★★★★★ 1/5

Trustpilot

The customer service is great until you…

The customer service is great until you move into the house. After that, it is very difficult to get any response from customer service at all. Snagging took ages and then we just gave up. We bought the house because of the open view over a landscaped suds field and no doubt paid extra for that, but as soon as work started on the new development next to ours, the field became a building site. So we've been looking out over a building site surrounded by security fencing throughout lockdown. The company does not provide any information about what is going on and does not respond to emails or phone messages. When you do get a response it is invariably inaccurate. They tell you someone will come and see you and no one ever does. They promised they would alter our drive 7 months ago because of issues with parking but never have. Our son's car was scratched because of their contractors and despite promises, it has never been fixed. We would never buy from this company again nor recommend it to anyone because of the non-existent customer service. When you try and complain about the customer service, they refer you back to customer service. We would move but anyone coming to look at the house would be put off by the outlook. It has been a truly miserable experience.

Amanda · 14 January 2022

★★★★★ 5/5

Trustpilot

Handover and snagging

Steve was great throughout the handover and snagging period.Easy to approach and happy to help.Always checking that works were done and I was satisfied.

Anthony · 22 December 2022

★★★★★ 5/5

Trustpilot

Happy customers, feeling at home already.

We're now very proud owners of our new Robertson home and can't speak more highly of the whole team at Bishopton. From our first contact, through every stage, and now getting settled in, Linda from the sales office has been by our side. Robertson clearly put value in the customer journey and Linda has gone above and beyond to make sure every detail is perfect and every question is investigated and answered, nothing is off-limits. The personal touches and options are also first-class.Now, having moved in, we're so impressed with the build. The site manager, Luke, is fantastic too, leaving us as very satisfied customers and no doubts about the support we'll receive going forward.

Russell · 23 December 2021

★★★★★ 1/5

Trustpilot

Unethical sales practice

Calderwood Development, East CalderWe were advised during our welcome meeting that if we purchased our flooring package from Robertson Homes, they'd ensure that the Amtico flooring would be laid first prior to fixing the skirting boards.We have since been advised by their Options Manager that they will no longer fulfill this agreement and that the flooring would be laid upto the skirting boards. Having viewed the flooring within the show homes at Calderwood we have decided to purchase our flooring and carpets from a 3rd party as the quality of the flooring installation is very poor.Where the Amtico flooring meets the skirting boards there is a bead of silicon to hide the imperfections and gaps between the boards in each of the rooms that contain the flooring.

Mark · 12 December 2021