Every review we hold for the Billericay office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI had fantastic experience
Riley was fantastic. She was so professional should be around. She was exactly Riley was fantastic. She was so professional I viewed the property . She was excellent I recommend her to everyone thank you for your help
Ahmed · 4 May 2024
Agent replied · 12 June 2024
Hi AhmedI am pleased that you have had a positive experience when dealing with Riley recently. I know she will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDefinitely recommend Adam and the team at Beresford
Arranged a viewing for a property with a gentleman named Adam from Beresford. Punctual and professional yet friendly and accommodating. I had the viewing and fell in love with the house. Adam started the referencing process straight away and was always available to come back to any questions or queries I had. Cannot recommend the company enough, especially Adam. Great service!
First · 6 August 2022
Agent replied · 12 June 2024
We really appreciate your positive feedback. I am pleased that you found Adam both punctual, professional, friendly and accommodating throughout your application process. I know he will be very grateful for your kind words and it's great that you are happy to recommend our Company to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExceptional service
My experience with Beresfords letting agency has been nothing but exceptional. They have been super helpful from the start and guided us well throughout our move-in process. Communication was also superb. A special thanks to Christine who has been great.
Gloria · 22 March 2024
Agent replied · 12 June 2024
Hi GloriaThank you so much for your positive feedback. I am pleased that you have had a great experience when dealing with us recently and that our personnel remained in regular contact throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Dealing with Lauren and beresfords through a difficult personal situation and they have been a pleasure very professional and helpful when needed thankyou
Charlie · 28 April 2026
Agent replied · 4 June 2026
Hi Charlie
Thank you for posting your recent review. I was pleased to read that Lauren was able to assist you through a difficult period in a professional and helpful manner. I know she will be very grateful for your kind words and 5-star rating and we wish you all the best for the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleThe whole Beresfords experience made finding our next home stress free. The whole office, (especially Lynn) were brilliant arranging a fast viewing, negotiating our offer, and then getting us a date to move in. I wish I sold my house with them last year and recommend everyone to give them a call should they need to buy/sell or rent a property.
5* review from us.PositiveResponsiveness, Quality, Professionalism, Value
James · 13 June 2021
Agent replied · 12 June 2024
Hi James,
Thank you very much for taking the time to post your 5 star award for the team based at our Billericay office. The team are focused on providing the best possible customer service, from the first point of contact through to completion, keeping all parties updated throughout the process. They will really appreciate your kind comments. Thank you for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotAlice was Really friendly and helpful
Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.
Jason · 10 May 2024
Agent replied · 12 June 2024
HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery excellent customer service
Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment
Adam · 6 August 2024
Agent replied · 23 October 2024
Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames and his team was amazing along…
James and his team was amazing along the process of renting our first property. Would 100% recommend them to anyone, james and his team was able to assist and support it in very aspect of the journey of renting, amazing experience
Micky · 9 February 2024
Agent replied · 12 June 2024
Hi MickyWe appreciate you taking the time to provide us with some feedback following your recent dealings with our local lettings team. It's great that they appear to have assisted you effectively throughout your journey of renting your first property and we really appreciate the fact that you would recommend us to others. I hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood customer relationship and all the…
Good customer relationship and all the teams are great in the work which we really appreciate all the efforts through the process
Samuel · 30 April 2026
Agent replied · 4 June 2026
Hi Samuel,
Thank you for providing us with your recent feedback. We all appreciate your kind words and 5-star rating and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional and friendly.
My whole experience of dealing with Beresfords has been first class and Abby has been very professional, friendly and helpful. I have felt supported throughout the whole process and would definitely recommend to others.
Linda · 21 June 2024
Agent replied · 23 August 2024
Hi LindaI appreciate you taking the time to provide us with your detailed feedback following your recent dealings with our lettings team. It's great that your experience was positive and you felt fully supported throughout the entire process. As we invest heavily in training and the ongoing development of our personnel, it's particularly refreshing to hear that you would not hesitate to recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you once again Debby
Once again Debby Barnes has been invaluable help to us. Debby always acts in our best interests and is fair and reasonable. Debby is always highly efficient and we are grateful to have her looking after our properties.
Jane · 5 April 2024
Agent replied · 12 June 2024
Hi JaneThanks for taking time out to provide us with your feedback. I know you have been a client of ours now for some considerable time and it is great that Debby and the rest of her lettings team in Braintree continue to deliver a high level of service to you. We all very much appreciate your 5-star rating and the business that you have, and continue to provide to us.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI cannot recommend Beresford too highly
I cannot speak too highly of the service that I have received from Beresfords, especially Hannah and Alicia who have both been so efficient and quick to respond to any queries. I have found that being a landlord is not always easy, but they have both made things a lot less stressful!!
Florence · 25 April 2023
Agent replied · 12 June 2024
Hi Florence,Thank you so much for posting your recent feedback. I was delighted to read that both Hannah and Alicia have responded quickly to any queries which arise. Being a landlord does create its challenges, but as your managing agent we will always try to ensure the process of renting a property is as stress free as possible. We are all very grateful for the business that you provide to us, and your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAccommodating staff that was always available and friendly in their approach; special shout out to Shirley and Samantha, who were a massive help throughout buying my new home.
Alexander · 24 September 2024
Agent replied · 24 October 2024
Hi Alexander,
Thank you for taking the time to post your 5 star award for the team at our Billericay office and in particular your main points of contact, Shirley and Samantha. The team are all dedicated to providing the best possible customer care. They will guide and support from the first point of contact through to exchange an completion, keeping all parties regularly updated. Thank you for sharing your experience, we wish you many happy years in your new home.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleLauren was very helpful and productive in renewing our tenant for another term. Thank you!
George · 26 March 2025
Agent replied · 16 April 2026
Hi George
Thank you for posting your recent review. I am glad that Lauren was able to assist you effectively during the recent renewal of your tenancy. I know she will … More
★★★★★ 5/5
TrustpilotGreat service from lettings branch in Brentwood
The lettings team in the Brentwood branch have provided us with a great service in renting our property. In particular Adam and Alex have been very helpful and super efficient and we will be very happy to use Beresfords again. It has been so nice to deal with a company that you can rely on to do what they say they will, what a nice bunch of well-organised people!
Carol · 21 December 2020
Agent replied · 12 June 2024
Hi CarolMany thanks for posting your recent review.Although in general terms we do not work with Trustpilot, it was great to read that you have had a positive experience when dealing with our lettings team in Brentwood.I know they will be very grateful for your kind words and 5 star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
GoogleLauren at Billericay is the top banana to manage a rental property - she just gets the job done - she plays fair to both tennant and landlord , overwhelmingly efficient , calm in a crisis, runs an ace team and has a wicked sense of humour to boot ....
Joey · 13 June 2023
Agent replied · 12 June 2024
Hi Joey
Thanks so much for taking time out to post your recent review. I am pleased that you found the entire experience of dealing with us a positive one. Clearly, Lauren in particular made a real impression on you. She has a wealth of experience within the industry and we receive lots of positive feedback about her. However, I have to say I am not sure she has ever before been referred to as a 'top banana' but I know she will love that description when reading your review.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe have been using Beresfords for the…
We have been using Beresfords for the past few years and have found their service to be exceptional.
Mr · 23 May 2026
Agent replied · 4 June 2026
Hi Anwar
Thank you for your recent review. We very much appreciate your kind words and 5-star rating and look forward to continuing our working relationship with you going forward.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing
Amazing, super efficient and friendly staff
Customer · 14 August 2026
Agent replied · 12 June 2024
Thank you for providing us with your feedback. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFrom beginning to the end of my search…
From beginning to the end of my search for somewhere to rent, the service I got from Hannah Grant was exceptional. I was always kept informed and updated about available places to rent. When I had any queries I was given answers in a timely manner. Thank you for all your help and getting me into my new place
Michelle · 16 July 2022
Agent replied · 12 June 2024
Hi MichelleThank you for your positive feedback regarding Hannah. I am pleased that she kept you regularly updated as and when new properties became available to rent, and responded promptly to your general queries. I know Hannah will be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotProfessional and caring service from…
Professional and caring service from everyone at beresford
Cecilia · 30 July 2026
Agent replied · 23 September 2026
Hi Cecilia
We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfirds has been simply superb and professional
Beresfirds has really helped us in acquiring this property. The staff is so professional and dedicated. Had good experience with Dominique who has been there since the start till the end. Holly is really helpful and made our journey smooth throughout. Thank you team and we recommend Beresfords to everyone.
Raj · 12 May 2023
Agent replied · 12 June 2024
Hi Raj,So pleased that our lettings team in Colchester ensured everything went through for you without issue and it is great to hear that you found their approach very professional. We all really appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Property Visit
We had a property visit recently from Beresfords which was a smooth and seamless process. Hannah was thorough, friendly and was so helpful. Thank you!
Niromila · 16 October 2024
Agent replied · 23 October 2024
Hi NiromilaThanks for taking time out to provide your feedback. I am pleased that you had a productive visit from Hannah recently and that she was both thorough and friendly. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful staff in particular Ella…
Very helpful staff in particular Ella Gibbins and Phillipa Doe have helped me and my partner move and rent easily. Great experience with Beresfords and friendly faces all around :)
Chloe-Mae · 27 July 2024
Agent replied · 23 August 2024
Hi Chloe-MaeThanks for taking the time to provide us with your feedback following your recent dealings with our lettings department in Colchester. I am pleased that you had a very positive experience and that you found the application process both easy and smooth.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey made my first letting easy…
They made my first letting easy and the staff that attended to me was so helpful and made it easy for me. particularly the staff called Tom was so kind, friendly and also ready to help.
Temmy · 4 April 2024
Agent replied · 12 June 2024
Hi TemmyMany thanks for taking the time to post your review. I am pleased that you have found your first experience of renting a property to be a positive one and that our lettings staff were friendly and helpful. I know Tom in particular will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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