Every review we hold for the Billericay office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotReview per Excellence
Jack Sparkes was a wonderful and patience letting consultant. My experience with him was on my viewing appointment to Braintree.His professionalism and knowledge of the job is topnotch.Thank you JACK.
Tunde · 5 June 2024
Agent replied · 23 August 2024
Hi TundeMany thanks for posting your review. It was pleasing to read that Jack was professional and helpful throughout your viewing and you were happy with the service he provided to you. I know he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service thank you
Gill · 31 July 2026
Agent replied · 23 September 2026
Hi Gill
Thank you for your kind words and 5-star rating which are much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was very informative
James was informative, punctual and accommodating.Unfortunately the property I viewed wasn't quite right for me.I look forward to hopefully finding a property via Beresfords over the comming weeks
Steve · 3 July 2024
Agent replied · 23 August 2024
Hi SteveI am pleased that you found James informative, punctual and accommodating during your recent dealings with him and I am in no doubt that he will do all that he can to find you a suitable property to rent as soon as possible.Thanks for taking time out to provide your feedback.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was professional
James was professional, friendly and knowledgeable and understood my requirements. Post visit he contacted me to ensure that i had all the necessary information.
Pau · 8 September 2024
Agent replied · 23 October 2024
Hi Pau,Many thanks for your 5 star award for James who works hard to provide the best possible customer service. He will appreciate your kind comments and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotExcellent
Yeah , "I want to express my heartfelt gratitude to the letting team for their exceptional assistance in helping me find my new home. From the moment I reached out to them, they demonstrated professionalism, attentiveness, and genuine care. They took the time to understand my needs and preferences, tirelessly searching for properties that aligned with what I was looking for. Their guidance and support throughout the entire process, from viewing properties to signing the lease, were invaluable. Thanks to their dedication and expertise, I now have a place to call home that exceeds my expectations. I highly recommend the letting team to anyone in search of a seamless and stress-free renting experience. Thank you for your outstanding service!"
John · 16 April 2024
Agent replied · 12 June 2024
Hi JohnThank you so much for finding time to provide your feedback following your recent dealings with our local lettings team. I am pleased that you found the approach of our staff both helpful and professional. It's great that they were able to provide you with sound advice and source a suitable property for you to rent. I hope that you are happy in your new home. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Chelmsford team
Great letting experience with Beresfords Chelmsford team. Abby, Ella and Thomas were very kind, helpful and patient with me. Looking forward to moving in to my new flat!
Ileana · 27 June 2024
Agent replied · 23 August 2024
Hi IleanaI am so pleased that you had a positive experience when dealing recently with our lettings department at Chelmsford and I am pleased that they were able to find you a suitable property to rent. I hope that you enjoy your time living there.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI highly recommend Beresfords Estate Agents - Billericay to anyone looking for a house in the area. My case was particularly complicated as I was traveling overseas during the process, but Lynn Ray and Paul Tuck from Beresfords were incredibly kind, patient, and professional throughout. Despite the distance, they arranged virtual viewings and e-signatures seamlessly while always being promptly available via phone and email to address any concerns or questions. Furthermore, they demonstrated exceptional efficiency in amending the agreement between myself, the landlord, and the agency to ensure all parties were satisfied. Thanks to their hard work and dedication, I was able to secure the perfect rental property without any issues. If you're searching for a reliable and efficient estate agent, look no further than Beresfords!
Samuel · 13 April 2024
Agent replied · 12 June 2024
Hi Samuel
I really appreciate you taking the time to provide us with your detailed feedback. I am so pleased that you felt our lettings team in Billericay, but particularly Paul and Lynn went out of their way to accommodate your requests and made the process of proceeding with an application to rent as stress free as possible. We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat customer service
They have been very informative, keeping me up to date with the process and responding very quickly. Everyone has been very friendly, especially Thomas who has been my main point of contact.
Rebekah · 10 April 2024
Agent replied · 12 June 2024
Hi RebekahWe appreciate you taking time out to provide your feedback following your recent dealings with our lettings team in Chelmsford. I was pleased to read that they have remained in contact with you throughout the tenancy application process and have been prompt in responding to any queries. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaren runs a tight ship
Really easy to deal with... always great to have Karen at the helm - we know she runs a tight ship! Lauren is conscientious and easy to deal with and early impressions of Charlie and Dan (?) were also good. Great team. Thank you
Rayna · 4 July 2023
Agent replied · 12 June 2024
Hi Rayna,Many thanks for taking the time to leave such a positive review. It is pleasing to read that you have been impressed with the service provided to you by our lettings team in Upminster. I know that Karen and the rest of her team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDavid was brilliant from start to end!
David was brilliant from start to end. Extremely responsive, kept me informed, proactive and gave me advice and helpful suggestions. I would definitely recommend him and use his service again for my future property needs. Thank you so much !
Irene · 15 October 2023
Agent replied · 12 June 2024
Hi IreneMany thanks for providing us with your feedback. I am pleased that you were impressed with the service extended to you by David throughout the transaction. I know that he will be very grateful for your kind words. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotEfficient and helpful
Amanda · 1 August 2026
Agent replied · 12 June 2024
Hi Amanda
Thank you so much for your kind words and 5-star rating which are very much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHelpful and professional
The team are quick to respond to emails. They also follow up on issues that have been raised at my property. The team are professional and helpful. Very happy with their services.
Karen · 18 December 2025
Agent replied · 25 December 2025
Hi Karen
Thank you so much for posting your recent feedback. I was pleased to read that you have been happy with the service you have received from our lettings team. I know they will all be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotBerefords a truly shameless company.
Berefords a truly shameless company.Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in.However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working.,It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks.The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY?I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service.Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them.They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim. PLEASE SEE THE COMMENTS OF THE MANAGING DIRECTOR. This further proves how they treat tenants.I have proof that we went above and beyond to replace every damage even though they clearly over stated it. Beresfords / landord tried to cheat us and qouted us over a £1000 pounds, when we said we will take it to court, as we have evidence and bills etc... they settled for £300 (this being after we professionally cleaned the house and replaced carpets!)When they realised they would lose they chose to comprise and save face. (still extracting as much money as they could)The managing director saying I'm being grossly unfair is nothing short of a JOKE. (note he took over a month to reply)
Neil · 3 April 2024
Agent replied · 12 June 2024
Hi NeilYou will be aware that your dealings with Beresfords actually took place nearly 12 months ago and at the time you posted your feedback on the 3rd June 2023, to which we responded at the time. As we have had no dealings with you whatsoever since then, I am afraid there is nothing further to add to the response that we left at the time. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotKris and Tom have been great helping us…
Kris and Tom have been great helping us with information for the next steps. We weren't sure about a few things so we popped in and Kris was super helpful with the whole process! Very friendly and knowledgeable
Nathaniel · 24 November 2023
Agent replied · 12 June 2024
Hi Nathaniel,I just wanted to thank you for posting your feedback having dealt recently with our lettings team in Chelmsford. I am pleased that they were able to assist you with your queries and that their industry knowledge played its part in providing you with accurate advice.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords every time!
I wholeheartedly recommend Beresfords for their letting services as a Landlord. From finding the perfect tenants, making the whole experience smooth and easy, and supportive when it comes to checkout time. Will be working with you again! Esp big thanks to Joe at Witham and the Check Out team, Corrine and Sarah at Chelmsford! THANK YOU :)
Kat · 11 February 2022
Agent replied · 12 June 2024
Hi Kat,I really appreciate you taking time out to post your recent review. I am pleased that you have been impressed with the service provided by our local lettings team and it is great that you would not hesitate to use us again. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHer communication skill is perfect
Her communication skill is perfect, she responded promptly to my emails and addressed my concerns.
Olu · 5 May 2026
Agent replied · 12 June 2024
Hi Olu
Thank you so much for your review. We very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you Lynn Ray
Lynn was so reassuring and thoughtful when dealing with my query. She provided me with several options citing her previous experiences when dealing with a similar issue. Really put my mind at rest that I was dealing with a knowledgeable and understanding member of Beresfords Billericay’s professional team. Thank you Lyn
Deborah+ · 26 October 2022
Agent replied · 12 June 2024
Hi DeborahThanks so much for posting your recent review. I am pleased that you were impressed with the approach adopted by Lynn and I know she will be very grateful for your kind words. We all very much appreciate your 5 star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 3/5
TrustpilotMixed Experience
Our Lettings Consultant, Eleanor, initially demonstrated great accommodation. When the first apartment didn't meet our needs, she promptly arranged another viewing within hours and patiently addressed all our questions. Unfortunately Beresfords made an oversight in the contract's start date which coincided with a holiday, which luckily we caught in time. As they were closed on the holiday and were not available to hand over our keys, we had to advance our move in by a day despite our prior nonrefundable payment for the Airbnb we were staying in. Although inconvenient, we accepted this graciously. However, when we requested a slight adjustment to accommodate a furniture delivery by advancing the start date by another day, it was denied, revealing a notable inflexibility in their approach.
Achini · 25 March 2024
Agent replied · 12 June 2024
Hi Achini,Thank you for your updated review. Firstly, I am sorry that the original date set for you to move in was in fact a Bank Holiday, but it's great that you were able to be flexible in moving the date forward very slightly. I am sorry that you were then unable to move the date again to accommodate a furniture delivery, but ultimately we have to take instructions from our landlords and do not, as agents, have any legal right to move dates ourselves. Please rest assured that we will always try to be as flexible as we can to assist both landlords and tenants, but in certain cases such as this we were ultimately not in control of such decisions.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleVery helpful, in reality played a big part in our eventual new home purchase and special thanks to Jessica. Do give them a try you won’t be disappointed!
Terry · 9 June 2024
Agent replied · 28 August 2024
Hi Terry,
Thank you for your 5 star award and kind comments for Jess and her team based at our Billericay office. I am pleased you were impressed with the service received and appreciate you sharing your experience. We wish you many years of happiness in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotReally grateful to Joe and the team at…
Really grateful to Joe and the team at Beresfords.Friendly,professional and efficient .Joe was super helpful ,I am impressed by his professional expertise.
Xiaoyan · 17 September 2024
Agent replied · 23 October 2024
Hi Xiaoyan,I am so pleased that you found the approach of our lettings team friendly, professional and efficient. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe Customer service was amazing
The Customer service was amazing, especially Charlie, he was really helpful, I am 100 percent satisfied with Beresfords.Ella did a great job as well.
Izi · 14 August 2024
Agent replied · 23 August 2024
Hi IziThanks so much for taking time out to provide us with your feedback. I am so pleased that our local lettings team impressed you with their levels of customer service, especially from both Charlie and Ella. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional experience all round.
Being a tenant with Beresford's has been be great. Everything from the original process to the upkeep of the property. Speaking to Jessica Reed has been one of the best customer experiences I've had. Everything has been dealt with promptly and professionally and the communication has been second to none. Highly recommend Beresford's to anyone.
Scott · 22 April 2022
Agent replied · 12 June 2024
Hi ScottThanks so much for taking the time to post your recent review. I was pleased to read that your experience of dealing with Beresfords as a tenant has been a positive one and that our staff, especially Jessica, have always dealt with your queries in a prompt and professional manner. It is great that you would recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAbby has been so helpful in finding us…
Abby has been so helpful in finding us the perfect flat to rent! As we are both busy and commute to London every day we needed something close to the station that wasn't ridiculously expensive and voila Abby gave us some great options and we found something within a few weeks! Thank you so much Abby!
Sabrina · 1 March 2022
Agent replied · 12 June 2024
Hi SabrinaI was pleased to read your comments regarding Abby. She is a real star and always goes out of her way to assist both landlords and tenants wherever required. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional, reliable and makes moving as stress free as possible.
Having dealt with another very amateur, unprofessional estate agent in the area (Bairstow) which caused no end of stress, frustration and always had to chase due to their complete ineptitude, I can categorically confirm that Beresfords are consummate professionals: reliable, in regular communication to keep you abreast of developments, friendly and they go above and beyond for you. Such a relief! Thank you. Have already recommended to someone already.
Angharad · 26 September 2024
Agent replied · 23 October 2024
Hi Angharad,Thank you so much for taking time out to provide us with your feedback. Although I am sorry that you experienced problems with another agent, it's great that our own lettings department proved that not all agents are the same. We are all very grateful for your kind words and 5-star rating and the fact that you have already recommended us to others.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
