Beresfords Lettings reviews

Hi Mark, Many thanks for the outstanding review for Charlotte and her team at our Upminster office. Leading from the front, Charlotte prides herself on delivering the best possible customer care and this is evidenced in the reputation she has built in the local area. With her knowledge and expertise, coupled with a transparent, no nonsense proactive approach, her clients are in very safe hands. Charlotte will take indiviual circumstaces into account when tailoring a marketing strategy to generate maximum interest and once a property is on the market, the team will proactively ring out, often securing a sale before the property goes live on websites. When a sale is agreed, the team will guide and support through to exchange and completion, ensuring all relevant parties are kept updated throughout the transaction. Thank you for sharing your recent experience. Charlotte and the team will appreciate your 5 star award and kind recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

Many thanks Tracy for taking the time to post your detailed review for Charlotte and her team at our Upminster office. Charlotte is passionate in her approach and will tailor a marketing strategy to generate maximum interest and price, dependant upon individual circumstances. She will be transparent, setting clear expectations so our clients are fully aware of actions being taken and will keep in regular contact, guiding and supporting once a sale is agreed. Charlotte leads from the front and will do everything possible to ensure a sale goes through to exchange and completion. She will appreciate your 5 star award and kind recommendation, and look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

Hi Jessica It was great to read your feedback regarding the service you received from Ross in our renewals department. Ross goes above and beyond for his clients to ensure he provides the best service possible, so I know your kind words will mean a lot to him. Steven Bond Managing Director - Residential Lettings

Hi Gemma, Thank you for your recent feedback. It was great to read that you have been working with us for over 15 years now and have always been happy with the service we have provided when finding you suitable tenants for your property. I know that Lauren and her team will be very grateful for your kind words and 5-star rating and we hope to continue our working relationship with you for many more years to come. Steven Bond Managing Director - Residential Lettings.

Hi Susan and Tony Thank you both for your positive feedback. It is great that our lettings team in Upminster were able to find you new tenants in quick time and they were able to move in within just a couple of weeks. I know the whole team will be very grateful for your kind words and it's great that you would not hesitate in recommending us to others. Steven Bond Managing Director - Residential Lettings

Hi Aimee Thank you for providing your recent review. I was pleased to read that you have been happy with the service you have received whilst looking for a suitable property to rent. I know the whole team will very much appreciate your kind words and we wish you well in your new home. Steven Bond Managing Director - Residential Lettings

Hi Jo Thank you so much for providing your recent feedback. It is great that having worked with us on a several different occasions now, you have always been happy with the service you have received and have found our lettings team in Upminster to be particularly helpful and friendly. We all very much appreciate your kind words and look forward to continuing our working relationship with you into the future. Steven Bond Managing Director - Residential Lettings

Hi Stewart, Many thanks for your positive review for Andy and his team at our Chelmsford office. The team are proactive in their approach and will do all possible to ensure a sale goes through to exchange and completion, keeping all parties regularly updated. They will appreciate your 5 star award and wish you many happy years in your new home. Alison Horsley, Customer Service Director.

Many thanks Jess for the fantastic feedback for Kasey who is based at our Witham office. You will have been in very safe hands as Kasey prides herself on the quality of her customer care. From the first point of contact, she will do all possible to match people to suitable property, guiding and supporting throughout the process. With her knowledge and expertise, she is perfectly placed to overcome any issues that may arise once a sale is agreed. Kasey will appreciate your 5 star award and kind recommendation, and look forward to assisting you again in the future. Alison Horsley, Customer Service Director

Hi Muibat, Thank you for providing your positive review. It was great to read that you have found our lettings team at Gidea Park to be responsive and helpful throughout your dealings with them and that they assisted you effectively in obtaining your refund for your deposit. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Joseph Thank you for providing us with your recent feedback. It was great to read that Hannah has been efficient and professional throughout your recent dealings with her. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Timothy Thank you for providing us with your recent review. I am pleased that you found Jazmin to be professional and courteous following her recent visit to your property to carry out her inspection. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided by Barbara during her recent inspection visit to your property. I know she will be very grateful for your kind words and we all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Thusara Thank you very much for your recent feedback. It is great that Hannah has instilled her confidence in you with regards to our fully managed service and that you have been pleased with the service she and her team have provided. We hope to continuing working with you into the future and very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Lauren Thank you for providing us with your recent review. I am pleased that you were happy with the service you received from our lettings team in Brentwood, and in particular Rylie, who explained everything regarding renting a property to you in detail and kept you fully informed throughout the process. I know she will be very grateful for your kind words and we all appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you so much for posting your recent feedback. It is great that our lettings team in Braintree have been able to find your father a suitable property, and that Archie and Christine were particularly instrumental in achieving this. It's great that you would not hesitate in recommending us to others and we wish your father every happiness in his new home. Steven Bond Managing Director - Residential Lettings

Hi Susan Thank you for posting your recent review. It was great to read that you feel the service you received from Debby and her lettings team in Braintree is always 'first class' and you have been working with us for some considerable time now. We hope to continue working with you for many more years to come and thank you for your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Carole Thank you for posting your recent review. I was pleased to read that Barbara was thorough and informative following her recent visit to your property to carry out her inspection. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Egle Thank you for posting your recent feedback. I am glad that Jazmin in our Property Management team has assisted you efficiently with your recent check out. I know she will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Oluwatosin Thank you so much for your recent review. It's great that you have been happy with the service provided to you by Jazmin and she has been able to accommodate your requests to reschedule appointments when necessary. I know she will very much appreciate your kind words. Steven Bond Managing Director - Residential Lettings

Hi Rosie, Thank you for taking the time to post your 5 star award for the team at our Colchester office and in particularly Oli, your main point of contact. The team all work hard matching people to suitable property and it is pleasing to know Oli was able to find you a property to purchase. Once a sale is agreed, the team will guide and support at every stage of your journey, whilst keeping in regular contact with all relevant parties. Your kind recommendation is much appreciated, we wish you many happy years in your new home. Alison Horsley, Customer Service Director

Having read your recent review Denise, it is extremely disappointing to note the comments made within. Following a detailed appraisal of your file, and your subsequent contact via phone with both myself, and the local office, file notes outline a different view to your own in terms of how events have unfolded throughout your interaction with our Company. Our internal notes, which include conversations from phone calls and any emails sent and received, are added to the file in ‘real time’ and cannot be amended thereafter. Concerning the viewing you have requested on numerous occasions, we have made our position perfectly clear. We have a duty of care with regards to our clients and our employees and should we have concerns, will not place them in a vulnerable position. With this in mind, we will not be accompanying your viewing and have made our seller aware as to the reasons why. It is also worth noting that you told me several times you had numerous properties and did not need to sell a property to buy onwards. This is contradictory to the comments you have made. To suggest the approach of our Branch Manager was rude is somewhat harsh, given how you choose to conduct yourself. I have been on the receiving end of your abusive language and have made it very clear we will not tolerate such behaviour. I trust this clarifies our position with regards to your request. Alison Horsley, Customer Services Director.

Hi Dee Thanks so much for posting your feedback. I know that Barbara will appreciate your kind words following her recent visit to your property to carry out her inspection. We all appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings