Every review we hold for the Billericay office, from every platform, shown as written. First names only.
★★★★★ 5/5
Trustpilot5 Star Service
There are many estate agents in Upminster, therefore competition is fierce. As a vendor, I initially chose another agent because they were cheaper, but it quickly became obvious that it doesn't come down to cost. The difference in service when I moved over to Beresfords was apparent in so many ways and I only wish I had gone with Charlotte from the very beginning.
Customer · 21 April 2026
Agent replied · 12 June 2024
Many thanks for posting your detailed review for Charlotte and her team at our Upminster office, market leaders in their area. You will have been in very safe hands as Charlotte is proactive in her approach and her team will follow her lead. She will tailor a marketing strategy to generate maximum interest and price and once a sale is secured, it will be progressed effectively to ensure the sale goes through as smoothly as possible. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Director
★★★★★ 1/5
TrustpilotVery disappointing experience
Very disappointing experience. We made an offer on a property and proceeded in good faith, only to discover a significant issue and unable to proceed. I felt it was quite a big issue not to have clarified with the seller. That that knew or didn’t care to know.
A · 10 August 2026
Agent replied · 23 September 2026
Having read the contents of your recent review Aidan, it is disappointing to note the comments made within.
I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter.
When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property.
Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor.
All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed.
I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase.
Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotBeredford is amazing
Our experience with Beresford has been such an easy journey, Danny was super efficient with our enquiries and was very professional. We let Danny know that this was our first move, and he's been nothing short of patient and understanding with us. We've bombarded him with questions and Danny always responded to us quickly. We met with Eleanor on the day of the viewing and Eleanor was super friendly, and also extremely knowledgable with the property and gave us the reassurance we needed. Thanks guys! It's been great working with you :)
Ms · 5 March 2024
Agent replied · 12 June 2024
Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotWilliam was polite
William was polite, respectful and i had no issues with him being in my home. Beresdords on the whole are always polite and deal with matters effectively and quickly.
Anita · 22 December 2025
Agent replied · 25 December 2025
Hi Anita,
Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotStaff support
Lauren has been the most helpful supportive and knowledgeable person I have ever come across in the many companies I have dealt with in trying to sort my late father’s estate. She is upbeat and sincere. A true credit to your company. And because of her I am more than likely put the sale of my rental properties in your hands.
Lisa · 22 December 2025
★★★★★ 5/5
TrustpilotIncredible customer service from Jack
Jack and the rest of this branch was spot on with everything, every step of the way with this move in! One particular thing that stood out was his communication and getting back to me as soon as he could as well as helping arrange things around me and my schedule. Great customer service that I’ve not experienced in a lot of places but definitely experienced here! Massive Thankyou to Jack and the team for one of the cleanest and smoothest move ins I’ve ever experienced.
Peter · 8 February 2024
Agent replied · 12 June 2024
Hi Peter,Many thanks for taking the time to provide us with your feedback following your recent dealings with our lettings department in Braintree. It's great that Jack played his part and impressed with his assistance and high levels of communication. I know that he will be particularly grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotNice fast service no messing around
Nice fast service no messing around! Chris Mitchell is the man
Bobby · 14 May 2026
Agent replied · 4 June 2026
Hi Bobby
Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat ambassador for Beresfords
Rylie has been a great ambassador for Beresfords - pulling out the stops to secure me a new tenant. It wasn’t easy as we had a couple of false starts, both due to tenants changing their minds and in one case just simply not answering messages to chase progress. But finally Rylie found a family who loved my old home. She has been super efficient, helpful and supportive. When we met in person she was the model of a letting agent professional. New tenants due to sign contract in 2 days time - thanks to Rylie.
H&A · 23 January 2024
Agent replied · 12 June 2024
Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAs a landlord of a property in Upminster
As a landlord of a property in Upminster, I was advised by Hannah Grant that my tenants had advised they wish to vacate my property two months earlier than the 12 month term. I was happy to accept their wishes, but I was also considering about selling, plus if I decided to re let, then believed I could achieve a higher monthly rent. Hannah was fully understandable and agreed based on the current rent, higher rent should be achievable. Hannah is based in Brentwood and said she would advise the Upminster Branch Manager (Charlotte Micallef) that I would be in Upminster that day and would call in to discuss a valuation as well as possible reletting. When I met Charlotte she was up to date with what I wanted to discuss and also got Hannah on the phone who also wanted to make a couple of points. Hannah put all this in an email. The next day Hannah called from Upminster to advise my tenants wanted to stay an extra month, which was fine. Hannah was understandable of my requirements, knowledgeable of the market in terms of sales and letting. Hannah was excellent in liaising with me, my tenants, Charlotte and Havering Lettings, as Lauren Mobsby was also up to speed. Hannah was a very pleasant lady to deal with.
DEAN · 19 January 2024
Agent replied · 12 June 2024
Hi Mr. Taylor,Thank you so much for providing us with such detailed feedback following your recent dealings with your lettings team at Upminster, but especially Hannah. We always try and encourage our staff to go above and beyond wherever required, so as to ensure that both landlords and tenants are happy. I am so pleased that on this occasion everyone was satisfied with the final outcome. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional customer service highly recommended
Professional and helpfull.The agent Gabby sent me an email regards the property and arranged a viewing for me. Her Collegue James was waiting for me. He show me the property and properly explained to me all details I need. I like this property, it is one bed flat with a perfect conditions to live. Fresh and decorated inside. Highly recommend agent Gabby and James from Beresford letting agency. They demonstrated excellent product knowledge during that visit, which helped me feel confident. Thank you so much for your professionalism!
Totka · 14 January 2024
Agent replied · 12 June 2024
Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe recently sold our house through Beresfords and have to say what a dedicated hard working team they have there. We worked with Jess who was absolutely brilliant! Professional, proactive and supportive through what turned out to be a long and difficult process with a volatile chain. It was a lot of stress and pressure but Jess was on it communicating with all parties and ensured we got to the end successfully. A huge thank you to Jess and the team!! 🙏
Lisa · 25 May 2025
★★★★★ 5/5
TrustpilotProfessional, friendly and timely
All interactions with Ross have been professional, friendly and timely. Ross always responds with information and useful guidance, and ensure that deadlines are not missed. Where we have sought his advice, he replies quickly and in detail. It is a pleasure to work with Ross.
John · 8 August 2026
Agent replied · 23 September 2026
Hi John
Thank you so much for providing us with your feedback regarding the service you have received from Ross who is part of our renewals team. It was great to read that he keeps you fully up to speed, and is informative and swift in his responses to any queries and questions you may have. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Service
My wife and I had a lovely viewing with Riley, who was friendly and was honest in answering all the questions we had. We didn't feel we had to hurry and leave - both Riley and the tenant made us feel welcome and it was one of the easiest viewings I have had in recent memory. Riley is a lovely person and we both enjoyed our viewing with her - credit to her and Beresfords! :)
Gift · 11 March 2024
Agent replied · 12 June 2024
Hi GiftThanks for your positive feedback following your recent dealings with Riley. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGeraldine was fantastic
Geraldine was fantastic. Great attitude and very professional
Bujar · 15 May 2026
Agent replied · 4 June 2026
Hi Bujar
Thank you for your recent review. I know that Geraldine will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI want to say a big thank you to Kate…
I want to say a big thank you to Kate Butler, Senior Inventory Clerk at Brentwood Beresfords. Having to sadly go through an eviction with our tenants, Kate made the process go as smoothly and calmly as possible on the day. She took the time out to answer all my questions and was massively helpful. I would also add that people often wonder why bother having managing agents for a tenancy - I would highly recommend as when things go wrong, that's when you're really grateful for their knowledge and expertise to help through the trickier situations.
David · 2 December 2023
Agent replied · 12 June 2024
Hi David,Thank you so much for taking the time to provide your detailed feedback. I am pleased that Kate was able to assist you effectively during a challenging situation. I am also pleased that you recognise the genuine benefits of using a reputable letting agent to manage the property from start to finish. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI have been with Beresford's for many…
I have been with Beresford's for many years and have nothing but praise for them, Lauren Mobsby has always been so helpful and friendly and has always gone out of her way to accommodate me and be fair with me. she also gives very good advice when needed.
Christina · 8 July 2026
Agent replied · 23 September 2026
Hi Christina
Thank you for providing us with your recent feedback. I was pleased to read that having worked with us now for a number of years, you continue to be impressed with the level of service we provide to you, and in particular the help and assistance you receive from Lauren in our Property Management department. I know she will very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI recently used Beresford Letting…
I recently used Beresford Letting Agency and couldn't be happier. Their team was professional, efficient, and truly dedicated to meeting my needs. Their exceptional customer service, transparency, and attention to detail made the entire process stress-free. Everything was clearly explained from the start of my journey. Beresford Letting Agency exceeded my expectations and made putting my property on rental a seamless experience. Highly recommended!Kris Murrells ⭐️⭐️⭐️⭐️⭐️James Annetts ⭐️⭐️⭐️⭐️⭐️Abby Johnson ⭐️⭐️⭐️⭐️⭐️
Sunil · 12 June 2024
Agent replied · 23 August 2024
Hi SunilI really appreciate you taking the time to provide such detailed feedback following your recent dealings with our lettings department in Chelmsford. It's great that you found the team professional and efficient and that overall they exceeded your expectations. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDifficult tenant sorted
I had an issue with a difficult tenant and the help I received from Kate and Hannah at Beresford, Brentwood was outstanding. Hannah was responsible for maintaining contact with the tenant following the issue of a section 21 notice. She showed real professionalism despite dealing with an extremely obdurate individual. Once I had possession of the property Kate was my go to person to get trades in to repair and clean it. She organised everything which took all the stress away and the property was handed over in excellent condition and re-rented within two days of marketing
AJS · 19 November 2023
Agent replied · 12 June 2024
Hi Andrew,Thank you for taking the time to provide us with your feedback. I am pleased that both Kate and Hannah assisted you with a difficult situation and that their involvement took a lot of the stress away from yourself. I am pleased that in the end your property was returned in excellent condition and it is great that we found a new set of tenants for you within a couple of days of the property being re-marketed.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
GoogleI have been most impressed with the service that the Lettings team at Beresfords in Billericay have given me.
Having used a smaller agency in the past, I am staggered at the difference in level of service. Their communication, inventory service and knowledge of the local market has been outstanding.
I would highly recommend them, particularly Paul Tuck, he is an asset to your organisation.PositiveResponsiveness, Professionalism
Julie · 29 July 2024
Agent replied · 12 June 2024
Hi Julie
Thank you for taking the time to provide a 5-Star rating. I am pleased that your experience with our lettings team in Billericay was positive and the service provided was both professional and reliable. I am delighted to hear that you would recommend us to others.
Steven Bond
Managing Director, Residential Lettings
★★★★★ 5/5
TrustpilotExcellent experiance
We recently moved to our new rented house. Beresford Braintree team (especially Debby Barnes) helped us in finding the home which best fits our requirements. I liked the level of speed, care and formal approach that was followed by the Beresford Braintree team. They know how to treat customers well and more importantly, make all their best to make sure that transactions get close as soon as possible with accuracy. Thanks, Debby and Beresford Braintree team - Reg Ravi
Ravi · 13 November 2023
Agent replied · 12 June 2024
Hi RaviWe really appreciate you taking time out to provide us with your feedback. I was pleased to read that our lettings team in Braintree met your expectations and I know that Debby and the rest of our lettings team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent property management team and personal experience with Kate Haywood
Was a tenant in a property managed by Beresfords for the last 4 years plus. Property management team always excellent and sorted out any maintenance issues promptly. However have to give special kudos to Kate Haywood, the ever patient inventory clerk who performed our regular inspections and also our checkout admirably. I think it's easy to discount their role especially since they tend to be bearers of bad news but Kate was always helpful and gave us constructive advice whenever she could. Definitely made the moving out process less stressful!
Boon · 11 October 2023
Agent replied · 12 June 2024
Hi BoonMany thanks for taking time out to provide us with your feedback. I was pleased to read that having been a tenant in one of our properties for more than 4 years, that you were impressed with the way in which our Property Management team handled any maintenance based queries. I know that Kate Haywood in particular will be very grateful for your kind words and 5-star rating, as we all are.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLetting's Support
The Beresford Braintree team have been a pleasure to work with when letting out my property, Debbie and the team have been a huge support going above and beyond! The advice given and care provided by the team shows their professional experience. It was a pleasure to go through such a smooth process for a first timer letting out their property!
Hannah · 10 October 2024
Agent replied · 23 October 2024
Hi HannahMany thanks for taking the time to post your review. It was great to read that Debby and her lettings team in Braintree have provided you with a great service, and have been able to assist you efficiently and effectively during your dealings with them. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotSmooth and pleasant move
I had the pleasure of experiencing a truly smooth and pleasant transition during my recent property move. From the very beginning, James went above and beyond, taking the time to show us the property and ensuring we were well-informed at every stage of the process initially. His assistance was invaluable, and his efficiency was commendable.Furthermore, the support provided by Christine and Gabby was nothing short of outstanding. They exhibited remarkable efficiency in handling all the necessary documentation and checks and making sure every detail in regard to the move was communicated to us on time.I really appreciate the team for their assistance throughout this phase. Their commitment to making this process seamless and stress-free is truly commendable.Thank you for making this transition a memorable and enjoyable experience for us. Nikhil and Darshana
Nikhil · 28 September 2023
Agent replied · 12 June 2024
Hi NikhilThank you for leaving such a detailed review. It was pleasing to read that you have been satisfied with the service provided to you by our lettings team in Chelmsford. It is great that James, Gabby and Christine in particular have provided you with an efficient service and given their valuable support throughout your property move. We wish you all the best in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you to all staff.
Amy was an absolute star, from beginning of our journey. Not only did Amy settle any queries, we had regarding our first move, she made sure everything was clear and understood. She is always happy and smiling, and nothing is every too much of a bother. Amy, has made our first move, a stress free, exciting experience. The beresford staff, have been incredibly helpful, with every single aspect. I can't express how grateful I am, and I would recommend anyone who is starting their journey of a new home, to 100% choose beresford.
NICOLA · 22 September 2023
Agent replied · 12 June 2024
Hi Nicola,Thank you for leaving your positive review. We pride ourselves in delivering the best customer possible to our clients and it is great to read that you have felt that is what you have received during your recent dealings with us. I know Amy in particular will be very grateful to hear of your kind words and 5-star rating and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
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