Beresfords Lettings reviews

★★★★★ 5/5

Trustpilot

Fantastic Service From Start To Finish

Amy was very helpful, I mustve called 1000 times in a short period of time with questions. Nothing was too much of a stretch for Amy, she is very knowledgeable and very efficient in her job. She keeps you in the loop every step of the way!Holly in the finance team was very helpful and very efficient with her job, she chased everyone at Paragon up very quickly for us and made sure everything was dealt with the same day!Charlie was very polite and helped us get the little bits of information we needed to finalise!As a whole the whole team will fill you with confidence and help from start to finish with the whole process taking some of the stress of moving! The only stress now would be yourself!

Ben · 22 September 2023

★★★★★ 5/5

Trustpilot

Hannah Grant - exceptional

I am having issues with a tenant who asked for a section 21 notice (29 Radcliffe House) and then stopped paying her rent. Hannah Grant has been superb in liaising with me, Paragon and the tenant. She is dealing with a very difficult tenant in terms of communication but has stuck at the task until she gets an answer. She has advised the tenant of the risk she is taking in not paying her rent, so is not only looking after my interests but also the tenants. She has also dealt with the claims process with Paragon, saving me time and effort.In all my dealings with Hannah I have found her to be totally professional, trustworthy and extremely personable. She is someone who seems to go above and beyond my expectations. In my view, she is a real asset to Beresfords.

AJS · 20 September 2023

★★★★★ 4/5

Trustpilot

While I did not speak to every single…

While I did not speak to every single agent in Witham, Danny and his Team at Beresfords Witham were, alongside Witlet&Witsell and CM Rent&Sales, the only estate agents in this area that I spoke to that dealt with my property search in a professional, courteous and understanding manner - who treated me as a person rather than just a number. They not only got back to me after saying they would (something which sadly could not be said for 80% of agents) but Danny personally kept me updated with new properties that might be suitable.I ended up not renting in Witham, but am sure the process that would have followed with Beresfords would have been smooth as well.

Anomynous · 19 September 2023

★★★★★ 5/5

Trustpilot

Joe was extremely helpful helping us…

Joe was extremely helpful helping us with our move, he was responsive, knowledgeable and was able to assist with everything we needed to know throughout the process. Thanks for all your help!

Nathan · 23 September 2025

★★★★★ 5/5

Trustpilot

Excellent Service Rendered by Beresfords Team

I am delighted for the opportunity to write a review about the priceless contributions of the Beresford Team in our journey to becoming a buy to let landlord. It’s being quite a roller coaster ride!The proactiveness of the Mortgage Adviser, Pindar, enabled us to beat the deadline of a good mortgage rate offer with few hours left. Finding a suitable property in the right location was an uphill task. After several weeks of scouring the market, endless property viewings and disappointments, we were signposted to 10 Wren Road. To be honest I was sceptical about getting the property. The openness and Professionalism of the Rob who conducted me around during the viewing, encouraged us to put in an offer and pray to get it accepted by the seller.The offer acceptance was followed by several months of waiting for the necessary probate paperwork to come through. It was like waiting forever! Throughout the long wait, the Beresford Team kept us posted all the way. Holly Hall and other members of the Team were exceptional in giving regular updates. Without their constant communication and reassurance, we would have walked away. It was a nail-biting wait; we were able to exchange contract within the 2 weeks of grace after expiration of the mortgage offer. Thank you Guys, we are forever grateful to you and to God.We are personally thankful to Karen for her guidance on the refurbishment and decoration works required to get the property to a good shape suitable for tenancy. Her first visit to the property was thorough, nothing missed her attention to details. She went through long list of improvements required. From jet-washing the walkway to make it more presentable, to removal of existing polystyrene ceiling tiles for statutory reasons, removal of bathroom barrel locks for health and safety reasons, changing old electrical switches etc and the urgent need to obtain building Landlord insurance ASAP before start of the renovation / redecoration works. It was a long list and every item on it was necessary. Furthermore, she explained with clarity, details of the professional fees that will be charged for Beresfords services and offered some generous discount as an encouragement. We are so grateful for her wisdom and guidance. Next was the uphill task of getting suitable Tenant. With many interests from prospective Occupants, the meticulous efforts of Karen’s Letting Team made it far easier to identify the right Tenants with good credit rating for the property. Without the five-star performance / professionalism of the Beresford Team and God’s help, we will not have been able to record success this far. I highly recommend their Team to anyone considering embarking on buy to let property rental journey. It is always good to be guided by those who know and have proofs to show for it. Thank you.

Temitope · 11 September 2023

★★★★★ 4/5

Trustpilot

Title: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate Agents Me and my mother rented 5 Thought lodge London RM11 2BE on the 31 /08/2023 Rating: ★★★★★ I recent

Title: Exceptional Professionalism and Outstanding Customer Service at Beresfords Estate AgentsMe and my mother rented5 Thought lodgeLondon RM11 2BEon the 31 /08/2023Rating: ★★★★★I recently had the pleasure of working with Beresfords Estate Agents during my property search journey, and I must say that their level of professionalism and customer service was truly outstanding. From the moment I walked through their doors, I felt at ease and confident that I was in capable hands.The first thing that struck me was the warm and welcoming atmosphere in their office. The staff greeted me with genuine smiles and were ready to assist me with my queries.Here is a list of the staff members that helped meKarenDavidLauren JMelissaAmyCharlie Their knowledgeable team seemed to have an excellent understanding of the local property market, and their expertise was evident throughout our interactions.One aspect that particularly impressed me was their attention to detail. They took the time to thoroughly understand my requirements, preferences, and budget, which ultimately saved me from wasting time on unsuitable properties. Their dedication to matching clients with the right properties is impeccable.Beresfords Estate Agents' customer service was exceptional throughout the entire process. They promptly responded to my calls and emails, ensuring that I was well-informed at every step. They arranged property viewings at my convenience and were very accommodating when I requested additional visits or had specific concerns.During property viewings, their agents were friendly, professional, and highly knowledgeable about each property's features and surrounding areas. They went above and beyond to provide me with all the necessary information to make an informed decision, and I never felt rushed or pressured into making a purchase.Once I found my dream home, Beresfords Estate Agents guided me through the offer process, negotiating on my behalf with professionalism and expertise. They were transparent, ensuring all details and terms were clear and understood.After my offer was accepted, Beresfords continued to offer support and assistance, liaising with solicitors and other parties involved. This streamlined communication ensured a smooth and stress-free process until the final completion of the for lettingsOverall, I cannot recommend Beresfords Estate Agents highly enough. Their professionalism, attention to detail, and dedication to customer satisfaction set them apart from other estate agents. If you are looking for a reliable and efficient team to assist you in your property search, I strongly encourage you to choose Beresfords Estate Agents.

Robert · 8 September 2023

★★★★★ 5/5

Trustpilot

Thomas was absolutely wonderful at…

Thomas was absolutely wonderful at finding home that met all of our requirements. He took the time to thoroughly explain a home’s details before we decided to move forward with it. He liaised between the two parties seamlessly. We were able to relax and have a stress free process due to his professionalism. Thanks again to Thomas and everyone at Beresfords for all the advice and help we received.

Deniz · 27 April 2024

★★★★★ 5/5

Trustpilot

I wish all agents were this great!

I wish all agents were as reliable/easy to deal with as Alice and Christine from Beresfords. Very friendly service all round. They took a lot of the stress and frustration I was experiencing from other agencies out of the equation.Trying to find a somewhere in the current climate with so many people going for each property is frustrating. Majority of agents I spoke to wouldn't even do simple things like return calls/emails or couldn't get through to them on phone lines. With Beresfords being the polar opposite to my experiences elsewhere, returning calls and doing what they said, when they said they would was a breath of fresh air. I was happy with their service even before I was offered the property so would wholeheartedly recommend them to anyone.Thank you Alice and Christine!

Matt · 11 August 2023

★★★★★ 5/5

Google

Beresfords Billericay were great in selling my property. I dealt with Joe practically the whole time and he was absolutely fantastic. The sale took a lot longer than expected to go through due to legal issues (nothing at all to do with Beresfords) and at all times he was so polite, helpful and efficient in dealing with any queries I had, always responding instantly. The service he provided was first class, he is a real asset to this company. I would not hesitate to recommend Beresfords.

Alison · 18 July 2023

★★★★★ 5/5

Trustpilot

Alice Norkett, Maldon

Alice Norkett has been extremely helpful this year, as she always has in previous years. Assisting in a rental property in St Lawrence with great success. Though we had an issue with our initial potential tenants, Alice soon had another lined up with quick paperwork allowing tenant to move in almost immediately. I chose to use beresfords purely on the professional and friendly nature of Alice. Her communication is always great and makes my job a whole lot easier!

Antoinette · 7 August 2023

★★★★★ 5/5

Trustpilot

William Hasard was as always prompt in…

William Hasard was as always prompt in visit ,friendly and helpful. Good job !

Natalia · 11 February 2026

★★★★★ 5/5

Trustpilot

Charlie Richardson is a very likeable…

Charlie Richardson is a very likeable guy who went above and beyond with his assistance.Polite, well informed and well dressed it was a pleasure to have dealt with him. I would definitely recommend him and beresfords to anyone else in the future . Charlie will go a long way with such an excellent attitude. I wish him all the best.

Maureen · 29 August 2024

★★★★★ 5/5

Trustpilot

Mixed experience with communication but Lauren's help made a difference

I recently changed my contract with Beresfords for the property I own and rent through them. I switched from full management contract to let only contract.However, I was not happy with the process at first because it was a misunderstanding between me and the letting department. They did not respond to may emails and questions and I felt ignored. It was frustrating because I expected them to assign someone to help me since I was under full management contract. When I was about to lose hope, Lauren Johnson stepped in and contacted me firstly by email then by phone. She not only acknowledged the miscommunication but also took the time to clearly explain the entire process of changing contracts. Lauren made sure I understood the necessary steps for the contract switch and was open to discussing any concerns or questions I had. I would like to say a big thank you to Lauren for her support. Her actions reflect positively on Beresfords and demonstrate the value of having knowledgeable and customer-oriented staff members. She is undoubtedly an asset to Beresfords. While the initial breakdown in communication was disappointing Lauren's intervention and assistance turned the situation around. I believe that Beresfords should take this as an opportunity to improve their overall communication practices and ensure that clients receive consistent and timely responses. In conclusion, I am grateful to Lauren for going above and beyond to help me during the contract switch. Her exceptional support greatly improved my overall experience with Beresfords. I would recommend their services with the advice to seek assistance from staff members like Lauren to ensure a smooth and satisfactory experience.

ANDY · 2 July 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Beresford letting agents in Billericay, and I can't recommend them enough! Cameron and Lynn Ray were both amazing throughout the process. They were kind, proactive, and incredibly helpful, going above and beyond to assist me with finding a rental property. In a market with such a shortage of properties, I was worried that I wouldn't receive the attention and support I needed. However, Cameron and Lynn were different from other letting agents I've worked with in the past. They took the time to understand my requirements and were always available to answer my questions or provide advice. Cameron &Lynn, in particular, was exceptional. They were patient, kind, and extremely proactive, working hard to find me the perfect property. I couldn't have asked for anyone better to guide me through the process. Overall, I had a fantastic experience working with the Beresford letting agents branch in Billericay. If you're looking for a letting agent who will go the extra mile to help you find your ideal rental property, I highly recommend working with them!

Anthony · 13 June 2023

★★★★★ 1/5

Trustpilot

Tried numerous time to book a viewing…

Tried numerous time to book a viewing with this company. Beresford. But they insist that I cannot unless I use their own mortgage advisor / broker. They constantly want to upscale me with their services. Rather than focus on what I am asking for. So hit a brick wall . Cannot view the house to make an offer on it. Time wasters.

John · 22 September 2026

★★★★★ 5/5

Google

Beresfords Billericay were very professional, supportive and efficient during my house sale, they communicated well and were proactive, especially Jess who went above and beyond and achieved a higher price than I anticipated. I would definitely recommend them

Di · 2 April 2026

★★★★★ 5/5

Trustpilot

Great experience

Great experience. I mostly dealt with Tom and Ella, and they were both extremely helpful and professional throughout the process. Everything went smoothly from start to finish.

Tosin · 16 September 2025

★★★★★ 2/5

Trustpilot

Poor check-in/out inventory by Brentwood office. Good at Colchester.

For 25 years, I've rented property in Wivenhoe (to 2022) and Ingatestone (to 2021) and Beresfords is consistently more expensive than others. However, the Colchester/Wivenhoe letting team is well worth the premium but, unlike Colchester's excellent inventory team, the Brentwood office's inventory team is poor. They missed holes in carpets, broken cupboards and and an entire shed full of tenant rubbish, all of which I had to pay to get sorted out instead of it being a deposit deduction. There was no offer of a contribution from Beresfords, even though I had been a client for years. Unprofessional.

Leslie · 8 April 2023

★★★★★ 5/5

Trustpilot

Beresfords Chelmsford letting is really helpful

Beresfords Chelmsford letting is really helpful for let out your property. I met Kris(Chelmsford branch manager) few years ago, he gave me very professional advices and deal with my property very efficiently. This time I used them to rent out a flat again. Kris and his team( James, Lauren) help me to set up quickly. James eagerly to find out the tenant for me and rent out soon after the property get into the market. really appreciate for their work. highly recommended!

A · 6 April 2023

★★★★★ 5/5

Trustpilot

5 stars isn’t enough!

We have been renting a property for 2 years through Beresfords, Maldon. Any reported issues have been dealt with promptly, the communication is outstanding. The team are friendly and approachable, it makes life a lot easier knowing any queries or issues are going to be dealt with properly. A special thank you to Alice who is an asset to the company and recently we have been dealing with Peachies has been especially helpful and is always so friendly. Thank you Maldon team and keep it up!

Lucy · 24 February 2023

★★★★★ 5/5

Trustpilot

Exemplary Team & Service

I naturally have very high expectations and I have to say that Beresfords consistently exceeded them. Our property, unexpectedly came up for renewal in November and I was incredibly concerned about the prospect of finding a new tenant with it being so close to Christmas. I spoke to Karen and she was absolutely fabulous. She reassured me, took control and skilfully guided us through the process. The entire team is simply superb, from Karen, Lauren M, Christopher, Lauren J, Abby and Leanne. They have a real sense of urgency and empathy, resulting in us securing new tenants in November. Each of them epitomise, efficiency, professionalism and tenacity. They continuously kept us up to speed on progress made and went beyond expectations. They work tirelessly hard to do the best for both tenant and landlord. An absolute joy to work with alongside a great outcome for landlord/tenant!

Denise · 14 February 2023

★★★★★ 5/5

Google

Jess and team delivered an outstanding service. We have struggled to sell our house for 6 month previously. Jess came to rescue ( literally) and we had an offer in first viewing. Her professionalism , great knowledge of the business and communication all the way with us was incredible! Highly recommended service ! It made us feel at ease in stressful times with a constant support .Thank you very much to Jess and team Billericay !

Lana · 13 June 2023

★★★★★ 5/5

Trustpilot

Given our move to a rental was an…

Given our move to a rental was an international move and not without its complications, Eleanor / Adam and the Landlord have been extremely patient and helpful throughout the entire contract and we have really appreciated their assistance and patience and would thoroughly recommend them.

Tcash · 15 May 2026

★★★★★ 5/5

Trustpilot

Dedicated, reliable and professional

I want to express my sincere gratitude to the Residential Lettings team at Beresfords in Braintree for helping me. From the moment I called to discuss the letting of my property, Joe was extremely friendly and helpful, looking out for my best interests. After that, all the steps carried out by him and his team were excellent, and they were very proactive in keeping me informed about the status and executing the tasks efficiently. Overall, the service was outstanding, and I would recommend Beresfords as a letting agent.

Emily · 26 January 2023