Every review we hold for the Billericay office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am a landlord who needed my property…
I am a landlord who needed my property in Colchester overhauled fairly extensively before being put on the letting market. I was not in a position to do this myself. Fortunately Tessa and her team at Beresfords in Colchester took the whole problem off my hands and did a great and speedy job getting the property refurbished and back on the market. Tessa marketed the property and achieved a high quality tenant within a couple of weeks. It is now rented out on a 1 year contract. Tessa and her team have been very polite and responsive throughout and I am very happy with Beresfords Colchester's service in all this
Robert · 29 May 2022
Agent replied · 12 June 2024
Hi RobertI really appreciate you taking time out to provide us with your feedback. It was great to read your positive comments regarding the service provided to you by our lettings team in Colchester. Good news that the property was let very quickly to high quality tenants! We all really appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI just like to say, I was most pleased with the help and professionalism from all at Beresford letting agency in billericky I’d like to thank them more for doing the best they could in finding me my perfect home. I would definitely use them and recommend them every time.
Dvatash · 16 February 2026
Agent replied · 16 April 2026
Hi Dvatash
Thank you for posting your recent review. I was pleased to read that our lettings team in Billericay were able to assist you efficiently during your search for … More
★★★★★ 4/5
TrustpilotWe had such a positive experience with…
We had such a positive experience with Jasmine, our check-out officer. She was absolutely lovely from start to finish, professional, approachable and incredibly helpful.
Carla · 25 August 2026
Agent replied · 23 September 2026
Hi Carla
Thank you so much for leaving such a detailed review. I know that Jazmin will be thrilled with your comments regarding the service she provided you with during your check out. It can seem a daunting process sometimes for our clients, so it is great to know that she kept you well informed of progress throughout. We hope to be of service to you again in the future and very much appreciate the 4-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent and fast services
Excellent and fast services. My experience with Beresford letting has been a great and easy process. Great value for their services. Thanks to Chris and Abby for giving useful information and thanks to all the staff in Beresford letting. I really appreciate it. God bless you all and keep on with your hard works
Margaret · 23 May 2024
Agent replied · 12 June 2024
Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDaniel Ives - THANK YOU!
Daniel Ives sold our house for us. He was on time for all appointments, took great photos, knowledgable and great from start to finish! He gave sound advice and not only did he sell our house quickly he went above and beyond searching for our forever home plus with my added endless questions and then stressful problems within the chain, he chased solicitors and other agents endlessly, helped with surveyors, solicitor and mortgage recommendations (who were all great!) and helped out of hours many times! We honestly can’t thank him enough, this wasn’t an easy sale and he went well and truly above and beyond, not one grumble or moan. The other estate agents in the chain weren’t helpful - everyone at Beresfords Brentwood were helpful and understanding throughout all the stress. Dan (and Brentwood branch) we can’t thank you enough!
Customer · 5 May 2022
Agent replied · 12 June 2024
Many thanks for the great review for our office in Brentwood, and in particular Daniel. With many years of experience, you would have been in very safe hands with Daniel. He will do everything within his power to find you a suitable buyer and a property to purchase, before progressing the transaction through as smoothly as possible. He will really appreciate your 5 star award and positive comments and look forward to assisting you again in the future.Alison Horsley, Customer Services ManagerEditDelete
★★★★★ 5/5
TrustpilotBeresfords Review
We was with Beresfords as tenants for one year, and was very impressed with the Customer Service shown by our Inventory Clerk (Melissa McGaughin) throughout our Tenancy. Melissa listened to our concerns and always gave time for any questions to be answered. When she conducted her Inspections, she was always polite, friendly and very respectful of the home. We had dealings with some other agents at Beresfords, where Customer Service sometimes came across rather poor at times when help was needed. Melissa was no doubt the best. Thank you Melissa, you make a great agent! - From all of us!
RN · 11 April 2022
Agent replied · 12 June 2024
Hi RNMany thanks for taking the time to post your detailed review. I am pleased that you found Melissa's approach professional and that she listened to any concerns you had.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotWe appreciate Ross’s assistance.
We appreciate Ross’s assistance with this year’s annual rent review at Beresfords. Following discussions regarding the proposed rent increase, the matter was resolved satisfactorily.
Frank · 20 August 2026
Agent replied · 23 September 2026
Hi Frank
Thank you for providing us with your detailed feedback. I am pleased that Ross in our Renewals Department was able to assist you efficiently during your recent rent review, providing you with a professional service and giving clarity and advice where needed with any questions you may have had. We hope we can be of assistance to you again in the future and very much appreciate your 4-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLong term tenancy customer
I have been a tenant of Beresfords since I moved back to Essex in 2018; At two properties. The second they went out of their way to find for me - All in all my interactions with their offices, especially Chelmsford have always left me a satisfied customer. They are thorough, dilligent and professional. Even with problems. Moving on out of the market - glad I went with them back in 2018.
John · 1 February 2023
Agent replied · 12 June 2024
Hi JohnI just wanted to respond personally to thank you for your detailed feedback and I am pleased that you found your experience of dealing with us as a tenant over a number of years positive, and that throughout our staff were diligent and professional. On behalf of all our staff that dealt with you, can we offer our very best wishes to you for the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotChelmsford rental .
I have been very impressed with the professional approach of the whole rental team at Beresford Chelmsford . Cameron and Tom wasted no time in organising viewings and helped me with the final decision on prospective tenants . Abby Johnson has been polite ,efficient and has been an excellent communicator throughout the process.
Jimmy · 17 May 2024
Agent replied · 12 June 2024
Hi JimmyThanks for taking time out to provide us with your feedback. I am pleased that you have been impressed with the professional approach of our lettings team in Chelmsford and it is great that we have managed to find suitable tenants for you. I know the entire team will be very grateful for your kind words, as we all are for the 5 star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe whole team at Shenfield Beresfords…
The whole team at Shenfield Beresfords (especially Wendy!) are so helpfull and really put you at your ease through every step of selling your house in a really friendly way.They keep you fully informed of every step, nothing is too much trouble when you are having a few doubts! From the first visit to value your house and finally holding an open day where on the first day I was made an offer.I would thoroughly recomend them, best in Essex
Liz · 22 February 2022
Agent replied · 12 June 2024
Hi Liz, Many thanks for the 5 star review and positive comments for the team at our Shenfield office, and in particular Wendy. I am pleased to hear you were impressed with the level of service extended to you, as the team work really hard to provide the best possible customer care. They will guide and support from the first point of contact through to exchange and completion, keeping all parties regularly updated. Thank you for the recommendation, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotBest agent we dealt with, personal approach
Best agent we dealt with on this occasion, they actually know the procedures and what they are doing and have a very efficient system in place. Our referencing was completed in 24 hours.Most importantly though, we felt listened to the first time we called about a property they had listed on RightMove and they included us in their mailing list and emailed us every property that matched our requirements. Their approach is very personal and we would be happy to recommend Adam and Eleanor from the Brentwood team to anyone.
Geri · 19 February 2022
Agent replied · 12 June 2024
Hi GeriMany thanks for posting your recent review. I was pleased to read that we notified you with alerts as and when new properties became available. We have invested significantly in bespoke technology to enhance our customers experience when dealing with us, especially during the tenancy application process so good to know it is working effectively. I know all the team at Brentwood will be pleased to read your kind words and it’s great that you would recommend us to others.Steven BondManaging Director, Residential Lettings
★★★★★ 5/5
TrustpilotAbsolutely excellent service…
Absolutely excellent service ….Beresfords Colchester and the team in Chelmsford Maintenance Dept have been managing my rental property for over 2 years. They find suitable tenants immediately and have always sorted out any issues that have arisen quickly and efficiently. They are very thorough with inspections and are not afraid to tell a tenant when something needs improving. They are always at the end of the phone to offer support and help. They have always been very reasonable and fair when making decisions. I wouldn’t hesitate to recommend them.
Glynis · 16 February 2022
Agent replied · 12 June 2024
Hi GlynisI just wanted to reply personally following your recent review. I am pleased that having acted as your letting agent for the last two years, you have been impressed with our service. I know that our staff will be very grateful for your kind words and it is great that you would not hesitate in recommending us to others. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWhere to start? From day one Jess was honest, upfront, reliable and easily contactable. She was extremely professional and knowledgeable.
She made a point of getting to really know us which enabled her to "sell" our well loved family home.
We would whole heartedly like to thank and recommend Jess and the rest of her fantastic team to anyone looking for an estate agent!
Julia · 17 August 2023
Agent replied · 12 June 2024
Hi Julie,
Many thanks for the great review for Jess and her team at our Billericay office. You will have been in very safe hands as they are all focused on providing the best possible customer care. Jess will tailor a marketing strategy dependant upon your individual circumstances, in order to achieve maximum interest on your property. She will guide and support throughout the journey, keeping all parties regularly updated. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotGreat team work and good communication…
Great team work and good communication led by Nick at Upminster and Chris from the Harold Wood branch who went out of their way to help secure the purchase of our perfect home. Nick was always available to advise and willing to contact other parties to find out what was happening. Very professional service and helped to keep our stress levels under control. Happy to recommend Beresfords. Thank you, Nick, Chris and the team.
Andrew · 7 September 2022
Agent replied · 12 June 2024
Hi AndrewThanks for posting your recent review following your dealings with our sales team at both Upminster and Harold Wood. I was pleased to read that you found the approach of our staff both professional and helpful whilst purchasing your property and it is great that you would be happy to recommend Beresfords to others. We all very much appreciate your kind words and 5-star rating.Steven Bond - Director
★★★★★ 5/5
GoogleBought a house through Beresford. The sales team were exceptional. Worked with Shirley who was professional, efficient and usually responded to any communication on the same day or if it was something out of her control she kept us updated throughout. Shirley was able to progress our purchase quite quickly. We also came across Paul who helped us with a second viewing and he was very good and knowledgeable.
We were renting our old property so we decided to use Beresford for the letting due to how pleased we were with the sales team. Initially, we found the lettings team a bit slow which was frustrating for us. The letting of our property is a business for us and speed is imperative. We were going to appoint another agent to take over the letting when we were introduced to Lizzie who is an absolute asset in the lettings. We stayed with Beresford lettings as a result of the service we received from Lizzie. She would keep us up to date, managed to find us a tenant quite quickly and she understood our situation. Lizzie has great people skills and is efficient. We also found Linn very helpful.PositiveResponsiveness, Professionalism
Sam · 11 November 2021
Agent replied · 10 November 2024
Hi Sammy,
Thank you for taking the time post your 5 star review and kind comments for our sales team at Billericay, and in particular Shirley. Your sale would have been in very safe hands with Shirley, who has been with us for many years. She is dedicated to providing the best possible customer care, and will keep in regular contact with all parties throughout the sales process.
Please be assured we are continually looking at ways in which we can improve the service we offer and I note your comments with regards to our Lettings team. I am pleased Lizzie took responsibility for assisting you with the rental, as she again, would do everything possible to meet and exceed expectation, ensuring a suitable tenant is found quickly.
We appreciate you sharing your experience and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotWe are extremely pleased with the…
We are extremely pleased with the service that we have received so far.Abby has been extremely professional, helpful and precise with the service she has provided to us so far. She's been Brilliant. Similarly Cameron and James have also been brilliant throughout. Thank you all so very much!
J · 8 July 2024
Agent replied · 23 August 2024
Thank you so much for taking the time to provide us with your feedback. It's great that you have found Abby helpful and professional throughout, as have other members of our lettings team. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleAs a landlord I have the pleasure of dealing with Beresfords Lettings team frequently. They are incredibly knowledgeable and are always available to give sensible advice. Paul and his team work seamlessly together and are always very efficient and thorough. I would not hesitate to recommend them to any other landlords!
Carole · 13 May 2024
Agent replied · 12 June 2024
Hi Carole
It was pleasing to read your positive comments and I know Paul and his lettings team in Billericay will be very grateful for your kind words. It's great that you would not hesitate in recommending us to others and we look forward to working with you closely again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing service from the whole team.at…
Amazing service from the whole team.at beresfords. Sourced quality Tenants for my property have kept me updated throughout the whole process. have used this agent for many years and will not change thank you everyone
D · 14 May 2026
Agent replied · 4 June 2026
Thank you for providing us with your feedback. It was great to read that you have been consistently happy with the service you receive from our Company, after working with us for many years now, and we look forward to continuing working with you for many more years to come. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was a massive help throughout he…
James was a massive help throughout he made the process extremely efficient for my partner and I, he was always available to answer any queries regarding referencing and the property that I am now moving into. And a thank you to Abby for all the work she has done behind the scenes as well!
Paul · 12 March 2024
Agent replied · 12 June 2024
Hi PaulThanks for your feedback following your recent dealings with our lettings team in Chelmsford. I am pleased that your experience was a positive one and that both James and Abby in particular proved helpful and efficient throughout.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotMy experience with Beresfords Lettings…
My experience with Beresfords Lettings is nothing short of splendid. The staff are kind, polite and very professional that can go to any length to assist you with any issue or questions that you may have. I personally dealt with Charlie and Emma who were so fantastic!
Mr · 18 July 2024
Agent replied · 23 August 2024
Hi MahmoudI really appreciate you taking the time to provide us with your feedback following your recent dealings with our local lettings department who cover the Havering Borough. It's great that you found their approach kind, polite and professional and that they went above and beyond to assist you. I know the entire team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleI dealt with Alice from the beginning, a quick turn around from start to finish, very professional company and a night and day comparison to other estate agents that I’ve used in the past. Would recommend Beresfords to anyone without hesitation.
Jamie · 20 October 2024
Agent replied · 10 November 2024
Hi Jamie
Thank you for your feedback and I am pleased that everything proceeded without issue from start to finish. We invest a lot of time and money into staff training and development, so it's great when a customer confirms that we have stood out from other local agents. I know that Alice in particular will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery responsive team
Very responsive team, kept me updated throughout the process and ensured I had all the information I needed at all times.
Lauren · 12 August 2026
Agent replied · 23 September 2026
Hi Lauren,
I was pleased to read that you were kept fully informed and updated throughout your recent dealings with us and we all appreciate your 5-star rating. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotSuper star Debbie!
Debbie was fantastic right from the start, she kept me in the loop when my favourite property came back on the market & thanks to her we’ve secured it and can call it home soon! ☺️ Debbie thanks for all your help, really means a lot. You’re fantastic at what you do!!!
Lauraj · 25 March 2024
Agent replied · 12 June 2024
HI LaurajThanks for your feedback. I am so pleased that Debby has impressed you during your recent dealings with our lettings department at Braintree. It's great that we have now managed to find you a suitable property and I hope you enjoy your time living there. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames was extremely professional and…
James was extremely professional and had a lovely warm manner. What I was very aware of compared to other companies is how quickly James got back to emails and telephone calls. I would definitely use Beresfords in the future to buy or rent a house.
Laura · 30 July 2024
Agent replied · 23 October 2024
Hi LauraThanks for your feedback. I am pleased that James was quick to respond to your emails and telephone calls and was professional in his approach. I know that he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
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