Beresfords Lettings reviews

Hi Shafi Thank you for providing us with your feedback. I was disappointed to learn that your experience when dealing with us was not positive. … More

Hi DavidThank you so much for taking time out to provide us with your feedback. I was pleased to read your positive comments regarding the level of service provided to you by our lettings team at Brentwood, but specifically Eleanor. I know she always goes out of her way to assist her clients and I am pleased that she helped you find a suitable property to rent.Steven BondManaging Director - Residential Lettings

Hi SusanSo pleased that we were able to assist with taking over the management of your flat in an effective manner. This can always be tricky, but its great that our lettings team and Abby in particular have made it a little less stressful for you on this occasion.Steven BondManaging Director - Residential Lettings

Hi Joseph, Thank you very much for taking the time to post your 5 star award for Paul, Branch Manager at our Billericay office. With many years of experience, you would have been in very safe hands with Paul. He is best placed to advise on current market conditions and will tailor a marketing strategy specific to your needs. Many thanks for recommendation and kind comments, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Charlie,Trustpilot is not a site we currently subscribe to and I have been alerted to the review you have recently left. I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with our Branch Manager, I am assured your sale is being dealt with. Whilst we do appreciate there was a lapse initially with communication due to high call volumes, this is now in hand and your transaction is being progressed. With house sales currently taking an average of four months to go through, it is unlikely you will meet the stamp duty deadline, regardless of any delay thus far. Rest assured our Branch Manager will remain in close contact with you, but if you have any further concerns, please do not hesitate to contact me on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager

Hi Daniel Thank you for providing us with your recent review. I am pleased that you have been happy with the service provided to your during your recent search for a suitable property to rent. It's great that you would not hesitate in recommending us to others and we all very much appreciate the 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Kara,Many thanks for your feedback. I was pleased to read that you have had a positive experience in your recent dealings with our Company and that Gabby explained everything to you and promptly dealt with any queries. Our aim is to take away from both landlords and tenants alike any potential stress associated with renting and it's great that in this instance our staff met all your expectations.Steven BondManaging Director - Residential Lettings

Hi JoThanks for your positive comments regarding Eleanor in our lettings department. I know she will be very grateful for your kind words, as we all are for the 5-star review.Steven BondManaging Director - Residential Lettings

Hi Lee, Thank you for taking the time to post your great review for the team at our Billericay office. The team will do all possible to match people to suitable property, outlining the benefits of using our related services. With regards to the mortgage, Flagstone Financial are fully independent and have access to preferrential rates you would not find on the high street. Advise is free and there is no obligation, and I would encourage everyone to take the time to speak with them as they may be able to save money. Your 5 star review and kind recommendation is much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Director

Many thanks Eddy for your 5 star award and kind recommendation for Charlotte and Josh from our Upminster office. Both are focused on providing the best possible customer care and will do everything within their power to ensure the process is stress-free, guiding and supporting from the first point of contact. They will appreciate you sharing your experience and whilst you were not able to move forward on this occasion, I hope that we can be of further assistance in the future. Alison Horsley, Customer Service Director.

Hi Mike,Many thanks for taking the time to leave your review. I was pleased to read that on the whole, you have been pleased with the service provided to you. Unfortunately, there can sometimes be delays due to issues which are beyond our control, but I am glad that you have found Karen and her team to be helpful and informative throughout this process. I know they will will all be very grateful for your positive feedback. Steven BondManaging Director - Residential Lettings

Hi Richard Thanks so much for posting your feedback. I am pleased that you have found our lettings team to be helpful and you have felt that the process of letting out your property has been a relatively smooth process. We look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Vivian,I just wanted to reply personally to thank you for taking time out to post your detailed feedback. I am so pleased that your application for a tenancy completed successfully and it was great to read that Tom was there to support you throughout the process. I hope you enjoy your time living at the property and thank you for providing us with a 5-star rating.Steven BondManaging Director - Residential Lettings

Thank you Paul for taking the time to post your fantastic review for the team at our Upminster office. The team will do everything within their power to generate maximum interest and best possible asking price. I am pleased to hear they found a suitable buyer promptly and can assure you, you are in very safe hands as the transaction progresses. Your 5 star award and kind comments are much appreciated, we look forward to assisting you further. Alison Horsley, Customer Service Manager

Hi Ricky Thank you for providing us with your feedback. I am pleased that you have been happy with the service our staff have provided to you and it is great that you would not hesitate in recommending us to others. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Dave Many thanks for taking time out to post your detailed review. It's great that you chose Beresfords again as your letting agent and that you have found the … More

Hi Christina,Many thank for your positive feedback following your recent dealings with our lettings team in Upminster. I was so pleased to read that despite a problematic tenancy, Karen and the rest of her team remained professional throughout and resolved the issue. It's great that we have been acting as your letting agent for the last 15 years and I would like to take this opportunity to thank you sincerely for all the business that you have provided to us over that time.Steven BondManaging Director - Residential Lettings

Hi Francisco,Many thanks for posting your recent feedback. I am glad that the issue regarding your over payment of rent was resolved by our staff in a prompt and professional manner and I know they will all be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi Helen Thanks for taking time out to provide us with your feedback. It's great that we have now found you suitable tenants on three occasions, and that throughout each process you have found the approach of our lettings team in Billericay both professional and efficient. We all very much appreciate your kind words and the business that you continue to provide to us. Steven Bond Managing Director - Residential Lettings

ShellyHaving read the contents of your review I was naturally concerned in terms of some of the comments made and have therefore investigated the matter further. As a result I felt it appropriate to reply as follows.Firstly it's worth mentioning that our internal system records all notes in chronological order and they cannot then be amended in any way.After your offer to rent the property was provisionally accepted on the 17th October our standard Terms of Business were sent on to you by email on the same day. We spoke to your partner Mr Slater to inform him of this and he said they would be returned to us the following morning. Unfortunately they were not returned as promised and we spoke to your partner Mr Slater again and he promised to email them back later in the day (Friday). Once again this did not happen and we contacted Mr Slater towards the end of the day and he said he would drop them in to our office on Saturday morning. By 12 midday on Saturday we had heard nothing so contacted Mr Slater who said he was not able to come in on Saturday but would try to deal with this on Monday. We explained to Mr Slater that we could not progress the transaction any further because the standard documentation required had not been returned despite numerous promises to do so. We also explained to him that we would need to update the relevant landlord regarding the situation. At that point Mr Slater responded by saying 'forget it, don't worry about the house'. We spoke to the landlord who, based on the series of events and Mr Slaters most recent comments decided to enter into negotiations with other interested parties. We did speak with you personally on this matter on the Monday and you asked to view another property we had available and a viewing appointment was arranged for the same afternoon. However although our staff attended as arranged you failed to turn up for the appointment. In summary our Terms of Business form part of the application process for a tenancy and within these we clearly outline what is required of tenants to ensure they put themselves in the best possible position to secure the property. They also outline our legal responsibilities to both landlords and tenants, hence why we cannot proceed further until they have been read, signed and returned. Naturally the landlord became concerned at the length of time taken to return them. Normally motivated tenants will ensure all related paperwork is returned within the specified timeframes hence why a decision was made to then negotiate with other interested parties. I'm sorry that on this occasion you felt aggrieved by our actions. However our staff were merely following the same process that is adopted on every transaction that we deal with and trying to comply with our related legal responsibilities. I hope that my explanation helps provide a clearer overview of our companies position regarding this matter and take this opportunity to wish you every success in your search for an alternative property.

I am very grateful for you finding some time to provide us with some feedback following your recent dealings with our lettings team in Billericay. It's great that our team remained in contact with you on a regular basis and managed to find you a perfect property to rent. It's great that everything has provided for you without issue. We always want both our landlords and tenants alike to have a positive experience when dealing with us. We all very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings