Every review we hold for the Billericay office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEfficient and helpful
Jazmin was efficient and helpful in dealing with various checkout and maintenance issues leading up to the arrival of a new Tennant. She responded quickly to my various questions and kept me informed of progress.
Paul · 23 April 2026
Agent replied · 4 June 2026
Hi Paul,
Thank you for providing your recent feedback. I was pleased to read that you have been happy with the service provided by Jazmin during your recent checkout and maintenance issues prior to the arrival of a new tenant. It was great to hear that she was efficient in her responses to your queries, keeping you well informed of progress throughout. I know she will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent
Everytime I deal with Ross at Beresfords he is always so helpful. There is never anything that is too much trouble. He explains all my options and goes above and beyond to make sure I fully understand and have everything how I want it...
Sharon · 9 February 2026
Agent replied · 12 June 2024
Hi Sharon
Thank you for your recent review. It is great that you have been impressed with the service you have received from Ross during your recent dealings with him. We invest heavily in our staff training, so it is always pleasing to receive feedback when a member of our team goes above and beyond to assist their client. I know he will be very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie is very helpful and knowledgeable…
Rylie is very helpful and knowledgeable about the local rental market and has made the experience of renting my property extremely straightforward and stress free. Thank you Rylie.
Nicholas · 26 May 2026
Agent replied · 25 December 2025
Hi Nicholas
Thank you very much for providing us with your feedback. It's great that the process of renting your property was made less stressful due to the service provided to you by Rylie who was able to assist you efficiently, providing guidance and support along the way. I know she will very much appreciate your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleOur Check-out Clerk was Geraldine. We were very impressed with the service Geraldine provided; she kept us informed throughout, was polite and professional and had an excellent telephone manner, speaking very clearly which is very …
Yvonne · 16 March 2026
Agent replied · 16 April 2026
Hi Yvonne
Thank you for providing us with your feedback. It was great to read that you have been happy with the service provided to you by Geraldine during your recent … More
★★★★★ 5/5
GoogleHave been letting my property since 2022 and my overall experience when dealing with Paul Tuck and his team at the Billericay office is exceptional, particularly James Annette who was a gentleman and very personable.The care and support …
Anita · 16 February 2026
Agent replied · 12 June 2024
Hi Anita
Thank you for posting your recent review. Having rented out your property with us for so many years now, it was particularly pleasing to read that you have … More
★★★★★ 5/5
TrustpilotTop class service
As always Debby and her team do their best to find a suitable tenant and make the experience for me, the landlord, as painless and simple as possible, given the current multitude of complications involved, quite a feat.
John · 16 February 2026
Agent replied · 23 February 2026
Hi John
Thank you so much for posting your review. I know our lettings team in Braintree will be extremely grateful for your kind words. As a valued client, we strive to provide the best possible service in searching for the most suitable tenants for our landlords, and in your particular case it is great to know that Debby and her staff were able to overcome any obstacles you had along the way. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleJust wanted to thank Jess and her team for all their help support and attention to detail, thank you all for your hard work - 10/10 team 5 stars isn’t enough
Lisa · 13 April 2026
Agent replied · 16 April 2026
Many thanks Lisa for your 5 star award and positive comments for Jess and her team at our Billericay office. It is pleasing to hear you were impressed with the level of service extended to you and we appreciate you sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Director
★★★★★ 5/5
TrustpilotI recently dealt with Lauren Mobsby for a contract renewal
I recently dealt with Lauren Mobsby at Beresfords and was very impressed with the level of service provided. Lauren was professional, responsive, and proactive throughout the process. Communication was clear and timely, and any queries were handled efficiently.
Shahjahan · 13 February 2026
Agent replied · 23 February 2026
Hi Shahjahan
Thank you for providing your recent feedback. It is great that you have been happy with the service you have received from Lauren during your recent renewal and that she kept you well informed of progress throughout the process. I know she will be extremely grateful for your kind words and it is great that you would not hesitate in recommending her to others.
We all very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFantastic service!!
Abbie was fantastic on her house inspection today. She was prompt on time and very professional. Thank you Abbie look forward to dealing with you again in the future!
DC · 24 April 2026
Agent replied · 4 June 2026
Thank you for providing us with your recent review. I am pleased that Abbie was prompt and efficient during her recent inspection at your property and that you have no hesitation in working with her again in the future. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin Jaycock was extremely helpful…
Jazmin Jaycock was extremely helpful with checkout when my tenants had left the property. Answered any questions I had and helped me quickly and throughly.
Pela · 21 May 2026
Agent replied · 4 June 2026
Hi Pela
Thank you for your recent feedback. I was pleased to read that you have found Jazmin to be helpful and efficient whilst assisting with the checkout of your previous tenants. I know she will very much appreciate your kind words and we look forward to assisting you further in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleHaving recently gone through the arduous process of renting a property, I have to commend the staff at Beresford, especially Paul for going above and beyond in every sense of the words. I felt he took a personal interest in me and my partner, he did everything in his power to secure us our home, he was helpful and well informed, and did everything in his power to cater for me and my partner to help us secure our dream home. Truly an exemplary performance. 5/5 stars I would Highly recommend anyone to use beresford whether you are looking to let or to Buy!
Damien · 3 October 2024
Agent replied · 24 October 2024
Hi Damien
Many thanks for taking the time to leave your detailed review. It's great to read that your experience of renting a property with us has been a positive one and that Paul and his lettings team went above and beyond to secure your perfect property for you. I know they will all be extremely grateful for your kind words and it's great that you would not hesitate in recommending us to others. We wish you all the best in your new home.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotLettings support
8-9 months ago, I met with several lettings agents in Billericay to discuss rental options and support for my property. I ultimately chose Paul from Beresfords, and I’m so glad I did. His expertise and insights gave me confidence that I could rent out my home and achieve the best possible rental income. As I had purchased a run-down property, Paul also guided me on the necessary steps to get it ready for tenants.Over the past 8-9 months, Paul, along with Alice and Lynn from the team, have been incredibly supportive and helpful, making the entire rental process seamless and efficient. The team handled everything, from creating the marketing materials and promoting the property to pre-screening potential tenants and organizing an open day. They helped me shortlist candidates and conducted thorough background and reference checks, giving me peace of mind. I can’t thank the team enough for their support and for finding me a responsible tenant.
Nisha · 28 September 2024
Agent replied · 23 October 2024
Hi Nisha,Thank you so much for taking the time to provide your detailed review. I am so pleased that you have felt supported over a considerable period by Paul and the rest of our lettings team in Billericay. We always try to establish long-term working relationships with our clients and are not interested in making a 'fast buck'. We appreciate that investing in the buy to let sector can be challenging at times, especially for those doing so for the very first time. I am pleased on this occasion that the team have helped you from start to finish and it's great that we have sourced a good quality tenant for you. We now look forward to working with you for many years to come. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA Star is Born ! Brilliant Service at Beresfords
We have never let a property before.We walked in off the street and were met by Charlie Richardson.He suggested a flat which turned out to be beautiful and which we have agreed to taking.What we liked especially about Charley was not only that he was so personable but he explained everything with great clarity and respected the fact we were novices never assuming that we knew everything about the procedure.He is a young person with a lovely manner.In short Beresfords are truly fortunate to have such an outstanding employee.Paul and Nicola
Paul · 26 September 2024
Agent replied · 23 October 2024
Hi Paul,Thanks for taking time out to provide us with your detailed feedback. I am pleased that Charlie made a good impression and that you felt he was genuinely interested in assisting you. I know that he will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotTenancy Check Out- Charlotte
We have just moved out of the flat we rented for 2 years, Charlotte was our point of contact throughout the process and has been amazing! She was at the end of the phone to answer any questions and give advice, she has been super helpful at a stressful time!
Remi · 19 September 2025
Agent replied · 24 September 2025
Hi Remi
Thank you for providing your detailed feedback. I was pleased to read that Charlotte was able to assist you efficiently and promptly during your recent check out process regarding the departure of your rental property.
Charlotte is a great asset to the business and we invest heavily in staff training.
We all very much appreciate your kind words and 5-star rating and hope to work with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
My fiancée and myself would like to thank Beresfords and all their letting consultants who were involved in finding us our beautiful flat. A special thank you to Debby, Jack, Joe and Christine amongst others for all their hard work and dedication. They are doing a brilliant job and we would definitely like to recommend Beresfords to anyone looking for a property to rent or to buy. Thank you again for all your support and assistance. From Yogesh & Veroshka.
YOGESH · 4 September 2024
Agent replied · 23 October 2024
Hi YogeshI am pleased that our lettings team in Braintree found you a nice apartment to rent. It's great that you felt they did a good job and we very appreciate that you would not hesitate in recommending us to others. We hope you are happy in your new home.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotEmbarrassing sexist inspection
During the last property inspection by James from the Chelmsford branch, he met my partner, who was visiting me from outside the UK, and another friend at my apartment. They knew he was coming and politely left when he knocked so he could conduct the inspection without interruption.However, I was surprised by what followed. Just because he saw their stuff in the apartment, I was accused directly of not staying in the property and letting others live there. I was shocked but tried to stay calm as I hate arguing. Where else could I live if I’m paying over £900 in rent? Yes, I had my partner and friend over to support me during a difficult time, and I didn’t think it would be an issue, which is why I had no problem with him seeing their belongings and laptops in the apartment, as we mostly work remotely. I explained to him that they were only visiting but he kept throwing accusations. He said something about other inspections showing that I have more than one bed in the apartment. This is baffling. So what? I am renting a two-bedroom apartment and how come they never complained to me? Is this about doing a better job than his colleagues who have been inspecting the apartment for years ? Is there not supposed to be a bed in a guest room or second bedroom? I have twin sisters and a daughter who stays with my mum in another city and visits me on some weekends? Am I supposed to put her in a hotel?If he wasn’t happy that I sometimes have people over, we could have had a conversation about it or talked about informing the landlord. I would happily oblige. I have lived here for over 4 years but threatening to repeat his visit the following week to ‘check’ that my stuff is visible is insulting.The most embarrassing part was when he opened my wardrobe, presumably to ‘inspect’ it. That’s just wrong on every level. I’ve had many inspections from Beresfords over the years that I’ve lived in this apartment, and no one has ever touched my stuff. He claimed he didn’t see any of my things lying around, but my belongings, including shoes and important letters, were clearly in the apartment. Did he need to see pink items or tampons lying around to prove that I, a woman, live there? Imagine a nearly 40 year old professional having to show him stilettos to prove I live there even though I have never defaulted in my rent payments. I even informed him that I had called a handyman to change a toilet seat which I had broken a few days back and to fix my dresser but he stated that as a tenant, I should not ‘take over’ the apartment. What does that even mean for crying out loud?? I have always kept the apartment in good condition and even have a cleaner that comes to clean forthnightly. So how does me fixing my broken dresser and a removable toilet seat mean taking over the apartment? Do I need the landlord to fix my personal items?I doubt he would walk into a male tenant’s apartment, start opening wardrobes and drawers, and query him about seeing his girlfriend’s belongings.I’ve already informed him that my father, who lives alone, will be staying with me so I can care for him after his upcoming throat surgery. If James doesn’t like this, then Beresfords is free to take me to civil court. I am not going to leave my elderly father on the streets. This so-called ‘FBI mode’ inspection is just ridiculous. I have already decided to move out after my dad is sorted and find another place to rent in Chelmsford, where I don’t have to feel like I am in boarding school.*NoteI keep editing this review because I remember more of the embarrassing inspection and try to add it. I could go on and on but it is already too long as it is, and so I have decided to leave it as it is. There is no point going back and forth. There are so many positive reviews here but my experience was far from that. I hope others have a more positive‘inspection’.*** Dear Beresford’s, thank you for your reply. Like I previously said, I am not going to be going back and forth with what was said and what wasn’t. I come from a very large family and have a daughter who visits me on some weekends. With all due respect, I will not apologise for having two beds in a 2 bedroom flat. I am also sure lots of tenants have sofas which can also double as beds whether it is in use or not. Anyway, since this is a problem for your agency, like I said I will be moving out as soon as possible and hand the property over in excellent condition. I guess every agent has their own rules and I have never had this sort of problem before. Lesson learnt from this whole situation is to ensure that I rent from a landlord or agent who doesn’t mind me having people around. I really don’t like feeling watched or monitored. Thank you.
Dr · 22 August 2024
Agent replied · 23 August 2024
Dear Dr SloaneI have read the full contents of your recent review have spoken with James and his immediate line Manager and wanted to reply personally.Firstly, I am sorry if you felt James' approach was too intrusive during his recent visit to the property which you currently occupy as a tenant. James and other members of our lettings team undertake hundreds of these types of visits every year. As part of our Service Level Agreements with those landlords who we represent, each related property is visited by us on a periodic basis. These inspections are conducted for various reasons. Firstly, it provides tenants the opportunity to point out any issues that may require attention or air general concerns. Also, we have an obligation to make sure tenants are looking after the properties to an acceptable standard during their tenancies and are complying fully with the terms of their Tenancy Agreements.In isolated instances, whilst on site our staff will identify specific issues which can cause concern. In your specific case it is unusual within a two-bedroom apartment to find beds located in every living space, including the lounge, especially as you are the only person listed on the Tenancy Agreement. During James' visit, when he queried this you explained that your partner and another friend were only visiting which is fine. However, a similar inspection was conducted 9 months prior in November of last year, which also identified two single beds in the lounge, another in one bedroom and a settee/sofa bed in another.Considering that your Tenancy Agreement lists only yourself as a single tenant, then in my view it would not be unreasonable for James to question why there were four beds required over at least a nine-month period, if a partner or friends were only visiting temporarily. In similar scenarios, it would suggest that a tenant could in fact be sub-letting space to help subsidise their rent which would represent a clear breach of their tenancy. James is of the view that at no time did he suggest you were not living in the property, nor did he ask that you open your wardrobe. It was volunteered by yourself to prove to him that you were living in the property. Of course, tenants have the right to have visitors staying with them for short periods of time, but if it is to be for longer periods then an application should be made to the landlord to have such individuals added as ‘Permitted Occupiers.’As agents we have an obligation to ensure that both landlords and tenants comply fully with the terms of their Tenancy Agreement. You assured James that those staying within your property are merely visiting and he accepted that. At no time did he suggest your father was not able to stay temporarily at the property whilst you cared for him.The reason he suggested that another re-visit may be required was to ensure that your visitors that were only in situ for a short period had in fact moved on elsewhere, and in my view it would not be an unreasonable request considering the observations of our personnel over a 9-month period.I hope that my response helps provide a clearer explanation of our role as agents on this occasion, and again I apologise if our actions caused any unnecessary distress.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFirst class service start to finish
My partner and I could not be happier with Beresfords, in particular Alice! The experience in finding a home was stress-free and we were well informed by Beresfords during the whole process. I love how personable the team had been, whilst maintaining a very professional approach. I can’t sing Alice’s praises highly enough, she helped to keep things moving along, provided updates regularly, and has such a positive outlook. She made sure the whole team were updated so communications with her colleagues were easy as well (Steve was a great help also!) I would definitely recommend Beresfords to anyone looking to find a new home, and am very thankful that Alice made this all happen so easily! Thank you very kindly!
Matt · 10 July 2024
Agent replied · 23 August 2024
Hi MattI wanted to reply to you personally to thank you for taking the time to provide us with such detailed feedback regarding your recent dealings with us. I am so pleased that you found our staff supportive throughout the entire process, especially Alice. It's great that you would definitely recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRoss in the Renewals Team at Beresfords…
Ross in the Renewals Team at Beresfords played a key role in resolving a recent rental issue with a tenant. His understanding of current legislation and industry practice significantly contributed to reaching a satisfactory outcome. I really appreciated Ross' professional yet sensitive approach in dealing with this matter.
Christine · 13 September 2026
Agent replied · 23 September 2026
Hi Christine,
Many thanks for your recent feedback. I am pleased that Ross was able to help you to resolve recent issues with your tenant, which meant it was cleared up and resolved efficiently with a satisfactory outcome for you. I know he will be very thankful for your kind words regarding his help and assistance with this. Please do not hesitate to contact us again if we can be of any further help in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotAggressive and Rude - Phoebe Holland
Phoebe Holland has been horrendous during the dealing with our property. Name calling, demanding, harassing us by phone and email. A formal complaint has been raised but no response given in over a week. She has called me a liar for not having received paperwork and continues to make hurtful comments over the phone. Trading Standards are being made aware of this type of bullying sales tactic.Edit - We have replied to your comment below by email and still no response.
Beverley · 5 June 2024
Agent replied · 12 June 2024
Hi Beverley,I have read your recent review and am naturally concerned and disappointed with the comments made within. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate accordingly.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotGreat Experience - Rental
Really good and consistent communication from Eleanor and the team at Beresford. It was very easy to arrange a viewing and Rylie kindly showed us around 4 different properties on the day and took time to even show us some places twice. The whole experience went very smoothly and although we didn’t go for a property to due a change in our own circumstances this time, we will hopefully be back in touch and look forward to working with them again in the future.
Meg · 3 June 2024
Agent replied · 12 June 2024
Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJazmin was very efficient in making the…
Jazmin was very efficient in making the checkout and maintenance process and smooth as possible
Ammen · 28 May 2026
Agent replied · 4 June 2026
Hi Ammen
Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleDealing with Beresfords selling my home has been nothing but a pleasure. I couldn’t recommend them more. Especially Jess and Shirley.
Klay · 12 April 2026
Agent replied · 16 April 2026
Hi Klay,
Many thanks for your 5 star award for the team at our Billericay office and in particular Jess and Shirley, your main points of contact. It is pleasing to note you felt your experience was positive and hope we can be of further assistance in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotChris was very helpful.
Chris was very helpful throughout the process. He secured a tenant quickly with a good rental income.
Gillian · 4 May 2026
Agent replied · 4 June 2026
Hi Gillian
Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotArrears cleared
Hannah has been marvellous in helping Seven Arches Investments Ltd maintain a 100% rent collection - particularly recently where she managed to bring some tenants up to date when they had clearly got themselves into trouble with arrears - 2 months, getting on for 3 if she hadn't intervened - now fully paid up! She is always quick to respond to questions and requests and provides progress feedback at all times as well. Very professional and a credit to you.
SAIL · 3 May 2024
Agent replied · 12 June 2024
Many thanks for taking time out to provide us with your feedback. I am pleased that Hannah has managed to assist you effectively regarding the collection of rent and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
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