Trusted Agent profile · Billericay
★★★★★
838 reviews across 2 platforms
129 High Street, Billericay, CM12 9AH
Beresfords Lettings's office in Billericay, at 129 High Street, is rated 4.7 out of 5 across 838 reviews on two platforms, including 163 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Beresfords Lettings won in 2026.
The Trusted Agent 2026 results for Beresfords Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billericay office, from every platform, shown as written. First names only.
5/5
TrustpilotHighly recommend - such friendly service
We were really happy with the overall service from Beresfords when looking for a flat to rent. The whole process from start to finish was quick, friendly and professional and we always had fast responses to any emails that we sent. In particular, Eleanor was brilliant throughout the process and always answered any questions we had. Would highly recommend both Eleanor and Beresfords as a whole.
5/5
TrustpilotAlice was amazing the whole way…
Alice was amazing the whole way through! Made the experience zero stress and was always on hand if we needed to cover anything x
Hi Samantha,Thanks so much for your feedback. I was pleased to read that Alice delivered a consistently high level of service throughout your dealings with her and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery good service and always a pleasure…
Very good service and always a pleasure dealing with their team (especially Donna & Stuart) Brilliant!!
Hi DanielI am so pleased that you were impressed with the service that our staff provided to you recently and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GooglePaul was so helpful and patient to find us our rental property from abroad. I really haven’t dealt with an agent like this before. Thank you so much.
Hi Sophie, Thanks for taking time out to provide us with your feedback, having recently dealt with our lettings team at Billericay. It is great that found Paul in particular both helpful and patient and we all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBeresfords of Maldon / Alice
Beresfords of Maldon, excellent spot on service in particular Alice Norkett who seems to be just waiting for me me to call, never known her unavailable, highly recommended 👍
Hi Andrew,Many thanks for providing your feedback. It is great to read that you have been happy with the service provided to you by Alice and the rest of the lettings team at Maldon. I know Alice in particular will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service from the service from the start…
On contacting Beresfords they were extremely efficient from the start. I was looking for property in the Chelmsford area and contacted over 20 companies and Beresfords was the only company to follow up with my request. It is difficult to find this kind of efficiency nowadays so I would recommend anybody to use the excellent company. I don't think you would regret it.
Hi Mrs AndersonI was pleased to read that our local property team in Chelmsford responded to your requests and it's great that you are happy recommending us to others. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDanny at Beresfords in Witham made…
Danny at Beresfords in Witham made things so simple for me, he was pleasant and polite and nothing too much trouble.
Hi PaulThank you for providing your feedback following your recent dealings with Danny who works at our lettings department in Witham. Its great that you were impressed with his general approach and I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJack has been very helpful and kept us…
Jack has been very helpful and kept us updated throughout the process. Thank you 😊
Hi EmmaThank you for your recent review. I am pleased that Jack has proved helpful during your recent dealings with him and that he kept you fully updated throughout your application process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBrilliant experience with Beresford’s
Brilliant experience with Beresford’s, Joe has been extremely helpful throughout the process… very helpful advice that has really helped in the decision making process! Thank you!
Hi Scott,So pleased to read your positive feedback. Glad that Joe was helpful throughout the process.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScot flat.5
I recently rented a flat through beresfords .thanks to hannah / Holly and the team they made a very stressful job . Very easy .would recommend always .excellent team .
Hi ScotMany thanks for taking time out to post your feedback. I was pleased to read that Hannah and the rest of the lettings team at Brentwood assisted you effectively throughout the rental process, and it is great to know that you would not hesitate in recommending them to others.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotReally smooth tenancy renewal
Really smooth tenancy renewal. Highly recommend Lauren Mobsby at Beresfords.
I am really pleased that the renewal of your tenancy went without issue and that Lauren Mobsby was effective in assisting you with this. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleWe're happy with the services provided by Beresfords, eg the renewal services and, most recently, with our interactions with Lauren Mobsby. Everything has been going very smoothly.
1/5
TrustpilotTrust the rating or your experience?
Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in. However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working., It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks. The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY? I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service. Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them. They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim.
Hi NeilHaving read the extensive comments contained within your review, I wanted to reply personally having investigated the matter myself in more detail.Naturally, I am sorry that you felt that our staff were purely landlord focused whilst you were a tenant in one of the properties which we manage.Having reviewed the extensive filenotes I believe that our personnel have tried to assist you with any related issues that rose during your time at the property. Unfortunately, in certain cases particular situations were out of our direct control and we were dependent on other third parties to either make decisions on the next course of action, or contractors such as British Gas who we have no influence over whatsoever. At the end of your tenancy it was evident that there was damage incurred at the property which was deemed to be beyond normal wear and tear. The landlord concerned expected you to make some form of contribution towards the necessary repairs and Melissa played her part in negotiating between both parties to try and reach a mutually acceptable agreement. Therefore, to suggest that Beresfords acted inappropriately throughout your tenancy is, in my view, grossly unfair.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresford you can trust!
After a bad experience house hunting and purchasing a house in Essex, Ben from Beresford restored our confidence and helped us from start to finish with our purchase. His ability to deal with our expectations and frustration is remarkable!! Guys, if you need help buying or selling a house in Essex then Beresfords is definitely the estate agency to choose! There is no other like Ben, he sees to it that his crew follow up on everything from start to finish! I can't close this review without saying a big thank you to Alison Horsley for all her help too.
4/5
TrustpilotVery helpful
James has been very helpful in locating a property for me to rent all whist keeping me updated and informed every step of the way.
Thanks for your recent feedback and I was pleased to read that James in our local lettings department has been very helpful in finding you a suitable property to rent and remained in touch with updates throughout the transaction. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleWell informed and well executed. The staff were great, particularly Paul. We'd be very happy to go through Beresfords - Billericay for our next move.
Thank you for posting your positive review. It was great to read that you have been happy with the service provided to you by Paul and the rest of our lettings team in Billericay, and that you would not hesitate in using our services again in the future. We are all very grateful for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotService
Following my recent experience dealing with Abby Johnson from Beresfords Lettings Department in Chelmsford, I can't speak highly enough of Abby's professionalism and service. We were a little tight on time to get the tenancy organised and she not only managed our expectations throughout, but did exactly what she said she was going to do, when she promised to do it.Great job Abby, thank you.
Hi MarkA belated thank you for the kind words expressed in your recent review. Abby has worked for us for many years and always does a great job for both the Company and all the clients that she deals with. I am glad she was able to assist you effectively in a professional way and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHannah was super efficient
Hannah was super efficient, pleasant and I cannot fault her. Answered every question I had. Overall amazing experience. Hannah went above and beyond.
Hi AriMany thanks for your feedback and I’m pleased that you were impressed with the service provided to you, especially by Hannah. We all very much appreciate your 5-star rating.Steven BondManaging Director, Residential Lettings
5/5
Trustpilotwater tap issue
Dealt with Vanessa Young on a water tap issue. Resolved the issue in 3 days. All the communications and updates were very professional and efficient. Thanks for the quick support on that
Hi Abhijith,Many thanks for providing your feedback following your recent dealings with Vanessa. I am pleased that you found her approach prompt and professional. I know Vanessa will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotScott’s the man- helpful & professional.
Scott was professional & informative.He explained everything in layman’s terms which was extremely helpful.What his expectations were on my property were all fulfilled.He continues to be helpful & supportive and is always happy to oblige with any advice or questions I might have.
Hi Louise,I just wanted to reply personally and say thank you for posting your recent review. I am pleased that Scott was both professional and informative, explaining everything clearly. It is great that he has been able to be of assistance to you.Steven BondManaging Director
1/5
TrustpilotHow on earth is possible Beresfords has…
How on earth is possible Beresfords (Chelmsford branch )has such good reviews??Every single time when I call and ask about property I want to buy, the answer is:- already sold- or we have few viewings today- don’t know what property are you talking about but I think it has been sold, and you still see those properties on the website for another couple of months.The whole experience talking to Beresfords employees is appalling, and maybe my foreign accent is the main cause. Don’t have similar experience with other agencies.
Hi Adrian,It is naturally a concern to see your one star review you recently left regarding your experience with our Chelmsford office. Unfortunately, as you did not leave your full name, I am unable to locate a record for you and do not know when we may have dealt with you as a customer? It is quite possible that the property you enquired about may have been sold subject to contract at the time, but became available again at a later date. Please note also we will do our very best to accommodate any viewing requests, but it will be dependent upon when it is convenient for the seller and availability in our diary.Our people are focused on the quality of their customer care and I would like to investigate accordingly to ascertain whether further training is required. Please could you contact me on a.horsley@beresfords.co.uk and I will take further information. Alison Horsley, Customer Service Manager
5/5
GooglePaul has been extremely kind and patient and went out of his way to help me understand the very basics and address my concerns. Absolutely an asset to the organization.
Hi Shraddha, Thanks for your positive feedback, having dealt with Paul in our lettings department recently. It was reassuring to read that he was both kind and patient throughout the rental process and that he addressed rapidly and effectively any concerns or queries that you raised. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotProfessional letting service
We were very grateful to Kris and all the team - Tom, James and Abby - for all their help in letting our property. Despite our fair share of disappointments and frustrations with potential tenants, the team remained patient and professional throughout which helped us through the process. They communicated well and made every effort to find the perfect tenants for us.
Thank you for taking the time to provide us with your feedback. I am pleased that our lettings department in Chelmsford assisted you effectively in the letting of your property and it's great that they managed to find you more tenants in the end. I know the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBoth Tom and James were amazing!
Both Tom and James were amazing!! Helpful, efficient, friendly, very knowledgable and always happy to help … I have now moved into my new flat with complete peace of mind.Thank you so much 😊
Hi ShelleyI am so pleased that everything went smoothly for you and that the service provided by Tom and James exceeded your expectations. I hope you enjoy your time in your flat.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Beresfords Lettings, Billericay won Trusted Agent; Beresfords Lettings, Braintree won Gold.
