Every review we hold for the Billericay office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEvery company should have Lauren’s!!
What can I say…Lauren is just the best!!Nothing is ever to much trouble and she is always available to take my calls. Lauren is a credit to Beresfords Upminster, and most importantly herself.
Nick · 1 July 2023
Agent replied · 12 June 2024
Hi Nick,Thank you very much for providing your review. It is great to read that you have been more than happy with the service provided to you by Lauren in our Upminster office. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRylie Kingsnorth
Rylie was very helpful through out the process, proactive and helpful with explaining what information was needed at what points.
DC · 25 April 2024
Agent replied · 12 June 2024
Hi DCThanks for your positive feedback following your recent dealings with Rylie who works within our lettings department at Brentwood. I am pleased that she assisted you effectively throughout the process and clearly explained all involved. I know she will be very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotExploitative practices for tenants
Took over a month to return my tenancy deposit. The communication about it was really bad - they went completely silent after I checked out, I had to send lots of emails to chase and some of them were ignored. They couldn’t give me timings for when it would happen. I had to open a dispute with the deposit protection service just because there was no end in sight. There was no apology for the delay. This was very clearly business as usual for them.This wasn’t because there was a dispute about deductions. It was just radio silence. In the end they didn’t even want to make any deductions. It’s a shame to have to leave this review. During the tenancy I thought they were quite good. They were responsive and happy to deal with maintenance issues. They did try to inspect the property during a national lockdown, which I thought was a bad & unethical decision on their part, but they were at least happy to cancel it for our property on request.However, I think leaving a 1 star review just based on the deposit is completely justified. They need to understand is that keeping a large sum of peoples’ money for so much longer than the government’s mandated 10 days is completely unacceptable. They tried to blame the landlord’s lack of responsiveness. That is not a reasonable excuse. They are holding the money, and they are working on the landlord’s behalf. I feel extremely strongly that this sort of treatment of tenants needs to improve.
Peter · 28 October 2021
★★★★★ 5/5
TrustpilotVery Fast and polite responses.
Miss · 29 April 2026
Agent replied · 4 June 2026
Hi Christina
Thank you so much for your kind words and 5-star rating regarding our lettings team in Billericay. We look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleHighly recommend Beresfords Billericay. Alice has been amazing all the way through. Good job!
Gareth · 7 August 2024
Agent replied · 28 August 2024
I am pleased that our lettings team in Billericay met your expectations during your recent dealings with them and it is great that you would recommend them to others.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford of Braintree
Beresford of Braintree were extremely helpful in finding a new property for me to rent after I had a received a section 21 notice
Mark · 29 January 2024
Agent replied · 12 June 2024
Hi MarkSo pleased that our lettings department in Braintree were effective in helping you find a suitable property to rent, especially after you had received notice from your previous landlord to vacate. This is always a stressful situation, so it's great that we were able to assist you.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotColchester Letting team : Excellent
Excellent service from start to finish. Tessa and Dominique kept me informed at all stages. They were always on hand to answer any questions that I had. The whole letting experience was stress free. I would recommended Beresford letting Colchester to friends and family.
Chris · 18 May 2022
Agent replied · 12 June 2024
Hi ChrisThanks for taking time out to provide your feedback. I am pleased that Tessa and Dominique impressed you throughout, and it is great that you would not hesitate in recommending our lettings department in Colchester to others. We are all very grateful for your kind words an 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotHighly recommend - such friendly service
We were really happy with the overall service from Beresfords when looking for a flat to rent. The whole process from start to finish was quick, friendly and professional and we always had fast responses to any emails that we sent. In particular, Eleanor was brilliant throughout the process and always answered any questions we had. Would highly recommend both Eleanor and Beresfords as a whole.
Kathryn · 18 May 2023
★★★★★ 5/5
TrustpilotAlice was amazing the whole way…
Alice was amazing the whole way through! Made the experience zero stress and was always on hand if we needed to cover anything x
Samantha · 19 January 2024
Agent replied · 12 June 2024
Hi Samantha,Thanks so much for your feedback. I was pleased to read that Alice delivered a consistently high level of service throughout your dealings with her and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery good service and always a pleasure…
Very good service and always a pleasure dealing with their team (especially Donna & Stuart) Brilliant!!
Daniel · 23 June 2024
Agent replied · 23 August 2024
Hi DanielI am so pleased that you were impressed with the service that our staff provided to you recently and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GooglePaul was so helpful and patient to find us our rental property from abroad. I really haven’t dealt with an agent like this before. Thank you so much.
Sophie · 16 October 2023
Agent replied · 12 June 2024
Hi Sophie,
Thanks for taking time out to provide us with your feedback, having recently dealt with our lettings team at Billericay. It is great that found Paul in particular both helpful and patient and we all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords of Maldon / Alice
Beresfords of Maldon, excellent spot on service in particular Alice Norkett who seems to be just waiting for me me to call, never known her unavailable, highly recommended 👍
Andrew · 21 September 2023
Agent replied · 12 June 2024
Hi Andrew,Many thanks for providing your feedback. It is great to read that you have been happy with the service provided to you by Alice and the rest of the lettings team at Maldon. I know Alice in particular will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDanny at Beresfords in Witham made…
Danny at Beresfords in Witham made things so simple for me, he was pleasant and polite and nothing too much trouble.
Mr · 17 March 2024
Agent replied · 12 June 2024
Hi PaulThank you for providing your feedback following your recent dealings with Danny who works at our lettings department in Witham. Its great that you were impressed with his general approach and I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service from the service from the start…
On contacting Beresfords they were extremely efficient from the start. I was looking for property in the Chelmsford area and contacted over 20 companies and Beresfords was the only company to follow up with my request. It is difficult to find this kind of efficiency nowadays so I would recommend anybody to use the excellent company. I don't think you would regret it.
Mrs · 8 July 2024
Agent replied · 23 August 2024
Hi Mrs AndersonI was pleased to read that our local property team in Chelmsford responded to your requests and it's great that you are happy recommending us to others. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJack has been very helpful and kept us…
Jack has been very helpful and kept us updated throughout the process. Thank you 😊
Emma · 1 July 2024
Agent replied · 23 August 2024
Hi EmmaThank you for your recent review. I am pleased that Jack has proved helpful during your recent dealings with him and that he kept you fully updated throughout your application process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant experience with Beresford’s
Brilliant experience with Beresford’s, Joe has been extremely helpful throughout the process… very helpful advice that has really helped in the decision making process! Thank you!
Scott · 16 November 2023
Agent replied · 12 June 2024
Hi Scott,So pleased to read your positive feedback. Glad that Joe was helpful throughout the process.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotScot flat.5
I recently rented a flat through beresfords .thanks to hannah / Holly and the team they made a very stressful job . Very easy .would recommend always .excellent team .
Scot · 5 August 2023
Agent replied · 12 June 2024
Hi ScotMany thanks for taking time out to post your feedback. I was pleased to read that Hannah and the rest of the lettings team at Brentwood assisted you effectively throughout the rental process, and it is great to know that you would not hesitate in recommending them to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotReally smooth tenancy renewal
Really smooth tenancy renewal. Highly recommend Lauren Mobsby at Beresfords.
N · 17 September 2024
Agent replied · 23 October 2024
I am really pleased that the renewal of your tenancy went without issue and that Lauren Mobsby was effective in assisting you with this. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe're happy with the services provided by Beresfords, eg the renewal services and, most recently, with our interactions with Lauren Mobsby. Everything has been going very smoothly.
James · 14 April 2025
★★★★★ 1/5
TrustpilotTrust the rating or your experience?
Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in. However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working., It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks. The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY? I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service. Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them. They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim.
Neil · 3 June 2023
Agent replied · 12 June 2024
Hi NeilHaving read the extensive comments contained within your review, I wanted to reply personally having investigated the matter myself in more detail.Naturally, I am sorry that you felt that our staff were purely landlord focused whilst you were a tenant in one of the properties which we manage.Having reviewed the extensive filenotes I believe that our personnel have tried to assist you with any related issues that rose during your time at the property. Unfortunately, in certain cases particular situations were out of our direct control and we were dependent on other third parties to either make decisions on the next course of action, or contractors such as British Gas who we have no influence over whatsoever. At the end of your tenancy it was evident that there was damage incurred at the property which was deemed to be beyond normal wear and tear. The landlord concerned expected you to make some form of contribution towards the necessary repairs and Melissa played her part in negotiating between both parties to try and reach a mutually acceptable agreement. Therefore, to suggest that Beresfords acted inappropriately throughout your tenancy is, in my view, grossly unfair.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford you can trust!
After a bad experience house hunting and purchasing a house in Essex, Ben from Beresford restored our confidence and helped us from start to finish with our purchase. His ability to deal with our expectations and frustration is remarkable!! Guys, if you need help buying or selling a house in Essex then Beresfords is definitely the estate agency to choose! There is no other like Ben, he sees to it that his crew follow up on everything from start to finish! I can't close this review without saying a big thank you to Alison Horsley for all her help too.
Ken · 28 June 2021
★★★★★ 4/5
TrustpilotVery helpful
James has been very helpful in locating a property for me to rent all whist keeping me updated and informed every step of the way.
JM · 23 November 2023
Agent replied · 12 June 2024
Thanks for your recent feedback and I was pleased to read that James in our local lettings department has been very helpful in finding you a suitable property to rent and remained in touch with updates throughout the transaction. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWell informed and well executed. The staff were great, particularly Paul. We'd be very happy to go through Beresfords - Billericay for our next move.
D · 15 November 2023
Agent replied · 12 June 2024
Thank you for posting your positive review. It was great to read that you have been happy with the service provided to you by Paul and the rest of our lettings team in Billericay, and that you would not hesitate in using our services again in the future. We are all very grateful for your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotService
Following my recent experience dealing with Abby Johnson from Beresfords Lettings Department in Chelmsford, I can't speak highly enough of Abby's professionalism and service. We were a little tight on time to get the tenancy organised and she not only managed our expectations throughout, but did exactly what she said she was going to do, when she promised to do it.Great job Abby, thank you.
Mark · 26 April 2024
Agent replied · 12 June 2024
Hi MarkA belated thank you for the kind words expressed in your recent review. Abby has worked for us for many years and always does a great job for both the Company and all the clients that she deals with. I am glad she was able to assist you effectively in a professional way and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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