Beresfords Lettings Billericay reviews

Hi Adrian,It is naturally a concern to see your one star review you recently left regarding your experience with our Chelmsford office. Unfortunately, as you did not leave your full name, I am unable to locate a record for you and do not know when we may have dealt with you as a customer? It is quite possible that the property you enquired about may have been sold subject to contract at the time, but became available again at a later date. Please note also we will do our very best to accommodate any viewing requests, but it will be dependent upon when it is convenient for the seller and availability in our diary.Our people are focused on the quality of their customer care and I would like to investigate accordingly to ascertain whether further training is required. Please could you contact me on a.horsley@beresfords.co.uk and I will take further information. Alison Horsley, Customer Service Manager

Hi Shraddha, Thanks for your positive feedback, having dealt with Paul in our lettings department recently. It was reassuring to read that he was both kind and patient throughout the rental process and that he addressed rapidly and effectively any concerns or queries that you raised. Steven Bond Managing Director - Residential Lettings

Hi ShelleyI am so pleased that everything went smoothly for you and that the service provided by Tom and James exceeded your expectations. I hope you enjoy your time in your flat.Steven BondManaging Director - Residential Lettings

Thank you for taking the time to provide us with your feedback. I am pleased that our lettings department in Chelmsford assisted you effectively in the letting of your property and it's great that they managed to find you more tenants in the end. I know the team will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Terry,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed review of our files, it would appear the property is owned by another individual and there is no record of you as a third party, whom we can liaise with. We have a duty of care to our clients and would not be able to carry out an appointment for someone else, without prior authorisation from the legal owner. If the legal owner wishes to contact us directly, we would be more happy to take instructions. It concerns me that other agents may have acted without taking the same care and due diligence. Should you wish to discuss this matter further with me, please contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager

Hi Andy, Thank you for taking the time to post the great review for our team at Billericay. With many years of experience between them, your sale would have been in very sale hands as they would have been perfectly placed to deal with any issues that may have arisen as the transaction progressed. I am pleased to hear you were impressed with the level of service received and thank you for sharing your experience. Your 5 star award and recommendation are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Ngozi Thanks for providing your feedback. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi DebMany thanks for posting your recent positive comments regarding Corrine. I am pleased that you found her approach both courteous and professional. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Joe,Many thanks for taking the time to post your review. I was pleased to read that the process of renting your property has been straight forward and that Joe was helpful and provided you with a high level of service throughout. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi NaomiWe really appreciate you taking time out to provide your feedback and it’s great that our lettings team appear to have delivered in terms of the service provided. Everyone at our end is grateful for your kind words and 5* rating.Steven Bond Managing DirectorResidential Lettings

Hi EdwardThanks for your positive feedback regarding James. I know he will be very grateful for your kind words.Steven Bond Managing DirectorResidential Lettings

Hi DesThanks for your positive feedback. I was pleased to read that our lettings teams in both Upminster and Brentwood have met your expectations and that you felt they acted appropriately for both landlord and tenant. I am delighted that you have used us before and will continue to do so. Everyone at our end is very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Sarah,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with yourself and individuals concerned, I conclude there appears to have been a breakdown of communication. As I explained to you, time is of the essence with any potential purchase and a seller will expect to see the transaction progressing after accepting an offer. Unfortunately, after some weeks, we were yet to see any commitment from you. This indeed raised concerns, resulting in the re-marketing of the property which as you can imagine, was a disappointment to our seller. I do however accept a different approach could have been taken by the individuals involved and thank you for bringing this to my attention. Had the process been clearly explained to you when your offer was accepted, you would have been fully aware of the process and expectations. Please let me take this opportunity to assure you once again there are no adverse notes on your file. We pride ourselves on the quality of our customer care and I am sorry the level of service extended to you fell short of expectations. Your feedback is much appreciated and will help us to continually improve the service we offer.We look forward to assisting you again in the future and hope we can find you a suitable property to purchase.Alison Horsley, Customer Services Manager

Hi TaoThanks for posting your recent review. I was pleased to read that you were impressed with the service provided by our lettings team in Upminster. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi RowanWe really appreciate your feedback and I am pleased that our lettings team impressed and it is great that you would recommend them to others.Steven BondManaging Director - Residential Lettings

Hi KatyThank you so much for taking the time to post your recent review. I am pleased that our lettings team in Braintree delivered a professional service and made a positive impression on you. I know that Debby and her team will be very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi Milenkov,So pleased that you were impressed with Rylie when she assisted you recently throughout the lettings process. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi SawanThank you so much for posting your review. I know that Charlie will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi OlayinkaThank you for your positive review. I know James and the rest of the lettings team at Chelmsford will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Max I just wanted to reply to you personally to say thanks for posting your recent review. I am pleased that you have found our staff helpful throughout the process, especially Lynn, and I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi NimeshJust wanted to say thanks for taking time out to post your recent review regarding Jessica, our Property Manager. I was pleased to read your comments regarding her proactive approach to resolving any issue which arose.Steven BondManaging Director - Residential Lettings

Mr. Dowling,I was naturally disappointed to read the comments contained within your review and wanted to investigate this matter further and reply personally. In our view, the circumstances which you have sited in your review do not reflect fully the accurate series of events. The tenants which we sourced to which you refer went through the same vigorous referencing as any other others would do and this is undertaken by an independent specialist. In this instance, the tenants concerned passed their referencing without issue. The only reason there was a problem was that shortly after collecting their keys and moving in, the tenants had a domestic dispute and subsequently split up. As a result, they were unable to remain in the property together. Unfortunately, this is not something any agent could have anticipated. Certainly, throughout their application for a tenancy they gave no indication that there was a problem between them. Unbeknown to us, you subsequently decided to accept a request from them directly to surrender their tenancy, collected the keys and informed them that the deposit which they lodged with us at the outset could be returned in full. In such instances the normal process would have been for the landlord to have consulted with their agent before taking such action. Therefore, in the circumstances although we fully respect your decision, I consider it harsh to suggest that our staff acted inappropriately. I am sorry that on this occasion we have a different view of things but felt we should have the opportunity to respond to your comments hence this reply.Steven BondManaging Director - Residential Lettings