Trusted Agent profile · Billericay
★★★★★
872 reviews across 2 platforms
129 High Street, Billericay, CM12 9AH
Beresfords Lettings's office in Billericay, at 129 High Street, is rated 4.7 out of 5 across 872 reviews on two platforms, including 198 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Beresfords Lettings won in 2026.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Billericay.
The Trusted Agent 2026 results for Beresfords Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billericay office, from every platform, shown as written. First names only.
5/5
TrustpilotRylie is lovely
Rylie was very polite, helpful and professional.
Thank you for taking the time to post your review. I am pleased that Rylie provided you with a professional and helpful service and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresfords Review
Beresfords have been really helpful in supporting me to find rented accommodation. They were always friendly whenever I spoke to any members of the team. They answered any questions I may have and responses from the team were always prompt. They sent me lots of suggested properties prior to being posted on right move which meant I could book a viewing quickly. They were knowledgeable about the properties that I viewed and provided all information clearly. Confirmation emails of the time and place of viewings were also really helpful and prompt. Lauren in particular was helpful, friendly and always put me at ease. I have been really impressed by the service that Beresfords have provided, particularly when I compare this with other estate agents that I have dealt with. Thank you for all your time.
Hi SarahI wanted to reply to you personally to thank you for taking time out to provide us with such detailed feedback. I was pleased to read your positive comments about our local lettings team, and from our perspective it's nice to know that we compared favourably to other local competitors during your search for a suitable property to rent. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Help renewing a contract
Lauren Mobsby was very helpful in negotiating a new contract with a landlord.
Hi LiamThanks so much for your positive feedback following your dealings with Lauren and I am pleased that she managed to negotiate a new contract for you with your landlord. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAmazing service from Beresfords…
Amazing service from Beresfords Chelmsford when I rented a property through them. Excellent customer service all through the process. Corrine was extremely lovely and professional whilst conducting an inspection throughout the property. 10/10 would definitely recommend!
Hi OliviaThank you so much for posting your review. I am pleased that you felt we delivered excellent customer service throughout the transaction and that you would recommend us to others. We are all very grateful for your kind words.Steven Bond Managing Director - Residential Lettings
5/5
GoogleJess runs a great team at the Billericay office and everybody we have dealt with has been knowledgeable and professional. Freddie has mainly handled our successful transaction and he was very helpful and made himself readily available during the process. I would highly recommend using Beresfords in Billericay. Thank you to the whole team for their excellent support.
5/5
TrustpilotEleanor has been extremely helpful and…
Eleanor has been extremely helpful and supportive, answering all questions and understanding our needs. Looking forward to finding a property soon with her continued support!
We appreciate your recent feedback and it was good to read that Eleanor has been both understanding and supportive during your search for a suitable property to rent.Steven BondManaging Director - Residential Lettings
2/5
TrustpilotPoor experience renting from Beresfords
We had a poor experience letting from Beresfords Chelmsford.- Took our rent twice one month, and then took 20 days to return the overpayment.- Maintenance issues had to be chased frequently and still took many months to resolve or were never addressed. This included significant issues with the boiler not working in winter. - Beresfords team were repeatedly late or did not show up at all, for their own mid/end tenancy inspections. - The experience to get our full security deposit returned at the end of the tenancy was difficult I understand renters don't have much choice in which letting agent they end up using; my advice if you are using Beresfords is to be prepared to chase a LOT, keep written records of communication and to take and submit your own detailed inventory.
5/5
TrustpilotAdam was very responsive and provided…
Adam was very responsive and provided us all relevant information. Great customer service.
Hi Janet,So pleased Adam assisted you effectively during your recent dealings with us and many thanks for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery positive experience
We had such a positive experience with Beresfords Lettings, and with Hannah Grant in particular. We were having some trouble sorting out our referencing and Hannah dropped everything to be available, find alternative solutions and 'fight our corner' as it were! She was immensely helpful and is a huge asset to the team at Beresfords. Thank you for making our lettings process so smooth and for all your support.
Hi Elizabeth,I was pleased to read that your experience of dealing with us, and in particular with Hannah was a positive one. There can sometimes be the occasional issue which arises during the process and in such instances our staff are always encouraged to adopt a pro-active approach to resolving them swiftly for our clients. Thank you for taking the time to provide your feedback.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRebecca was so friendly as it was our…
Rebecca was so friendly as it was our first time viewing houses it was a new experience but she put us at ease and really explained the property well to us! Would deffo recommend
Hi SKThank you for posting your recent review. I am pleased that your experience of dealing with us at a recent viewing was a positive one and that Rebecca took the time to explain everything to you. It is great that you would recommend us to others and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery professional and clear.
Many thanks for the 5 star review. It is pleasing to know you were impressed with the level of service extended to you and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.
5/5
TrustpilotFIVE STARS!!!
As a first time landlord having decided to fully refurbish my late father's flat in Upminster I was a little nervous about surrounding myself with the right team to market the property and find the best tenant and to take care of managing the property going forward. I am very happy to say after reading some of the reviews on here I decided to visit the office in person. After meeting Lizzie, Lauren, Cameron and Karen and talking through my requirements and concerns it was clear to me that they worked as a very efficient team to support me as a Landlord and also importantly to look after the interests of the tenant. My experience to date now that the property has been let and is under management has been excellent and nothing has been too much trouble for them. I am very happy to recommend Beresfords Upminster. Keep up the good work! Thank You!!!
Hi StephenI was so pleased to read your comments within the recent review you posted. Becoming an investment landlord for the first time is naturally a daunting experience but we always try to provide the right advice and support from the very outset to ensure a landlord's aims and aspirations are fulfilled on an ongoing basis. It's great that Karen and her team at Upminster offered the right advice and I hope that we can continue to deliver results for you at the level required for many years to come. We all very much appreciate your kind words and it is fantastic that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThe Chelmsford Beresfords Team
The Chelmsford Beresfords team have been nothing short of fantastic in my experience. They are always on the end of the phone, even through periods where covid was high they were still easily contactable when I needed advice. My situation was a tricky one but Chelmsford branch were very understanding. Throughout the sales process they’ve been present, accommodating and reassuring. Couldn’t have had a better team on it, Made the stress of moving so much more manageable and an altogether positive experience.
Hi Jane,Many thanks for the 5 star review for the team at our Chelmsford office. The team work tirelessly to provide the best possible customer service and have remained available throughout these challenging times. They will guide and support, from the first point of contact through to exchange and completion, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
5/5
GoogleI have been a landlord with Beresford's Billericay office since 2002 and have always found Lauren & her team (Lynn Ray in particular) highly professional while delivering good quality tenants quickly & efficiently. I have had only one issue since 2002 which was resolved quickly and to my satisfaction and I believe I have established a very good working relationship with Beresford's and they always at the end of the phone on the few occasions that I have needed sound advice and a professional opinion.PositiveResponsiveness, Quality, Professionalism, Value
Hi Lee I am really grateful that you have taken the time to post your review. It is great that you have been a client of ours now for almost ten years and long may our business relationship continue. The lettings team in Billericay always strive to offer a consistently good level of service to all our customers and it is nice to know that this has certainly been the case with your good self. I know that Lauren, Lynn and the rest of the team will be very grateful for your kind words and 5-star rating. We all very much appreciate the business that you have provided to us over many years. Steven Bond - Managing Director Residential Lettings
5/5
TrustpilotLovely friendly very patient young lady…
Lovely friendly very patient young lady She was so helpful , and very understanding, she allowed us to take our time everywhere in the building including gym , she will be very successful in her role if she continues the way she presents herself , please to see such ambition in a young lady like this , we’ll done to her and Thanku
Hi Lisa,Thank you for your positive feedback, we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie was a pleasure and real help with…
Rylie was a pleasure and real help with the information of my purchase. Thank you
Hi Bill,We appreciate you taking time out to provide your feedback having dealt with us recently. I am pleased that Rylie assisted you effectively throughout your transaction and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleAlice was very helpful and quick.
Hi Kiam Many thanks for posting your review. I know Alice will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotMy experience with Beresfords so far…
My experience with Beresfords so far has been great. They are quick to respond to emails and Abby was very helpful in dealing with my requests.
Hi JDesMany thanks for taking time out to post your feedback. I was pleased to read that your recent experience of dealing with us has been a positive one and that our personnel (especially Abby), were quick in responding back to you, and dealing with any queries.Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotBeresfords Lettings Chelmsford - brilliant !
I am a landlord and over the last year I have used Beresfords fully managed service. It has been amazing, stress free ! I cannot rate them highly enough. Sophie in the maintenance department has been absolutely brilliant and all the contractors she uses are absolutely spot on.The whole team are just great, I would never not use fully managed through Beresfords again - worth every penny!
HI Anne,Thank you for posting your feedback. I was so pleased to read your comments and I am glad that you recognise the benefit of using our fully managed service. We always strive to make the entire process as stress free as possible for both landlords and tenants alike. We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
3/5
TrustpilotEasy to begin rental process but beware after moving in
I have amended this review to 3 stars since originally posting due to my experience after moving in and requesting to make decorative changes which Beresfords want to charge £60 to cover ‘administration’, never have I had to pay to get the landlord’s consent for changes and the tenancy agreement does not explicitly state that a charge will be made if changes are requested and we were not told this either when we said we would like to make some changes when we collected the keys. Original review Very easy to deal with. Almost all communication was by email and replies were prompt. The process of renting through Beresfords was very simple. Would highly recommend.
Hi MichaelHaving read the contents of your updated review, I wanted to reply to you personally.Firstly, whenever we negotiate a new transaction, during the process we ask every tenant if there are any specific requests or changes that they would like to make to the property, as this is normally agreed as part of the contract. Having reviewed your individual file, it is clear that at the time you did not request that any changes be made. Shortly after moving into the property, I understand that you have made a number of requests for changes and we are always happy to oblige, subject of course to the landlord agreeing to these changes.I would ask you to appreciate it is not just a question of securing a simple yes or no answer from the landlords. There are often a number of conversations taking place between all relevant parties, and once agreed we have to complete various items of paperwork to ratify any amendments that have been requested and agreed. In terms of notifying you in advance of our standard charge to deal with such matters, I just wanted to point out that specific reference is made to this, not only within the initial Terms & Conditions that you would have signed prior to proceeding with an application, but also within the formal Tenancy Agreement itself. I only mention this, as I did not want you to think that we had implemented such charges without making them clear at the very outset. I hope my explanation helps clarify things in a little more detail from our Company's perspective and I hope that you are able to agree all of the required changes with your landlord, and then enjoy your time in the property.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLauren was super friendly and helpful
Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotSarah Puckrin
Sarah is a delightful, extremely professional person. She always arrives on time and is always prepared to offer advice regarding home rental care. We always look forward to her visits. Jim Howell.
Hi JamesThank you for your positive comments regarding Sarah. I am pleased that you feel she offers sound advice and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotBad experience
I just rent a flat from them and i pay 5 weeks deposit and end of my tenancy agreement they did not pay my deposit back and the Kate as work for the company she never respond to our e-mails,calls so we might call 10 times to talk with her and emailing but she did not care anything at all. Even she was not very friendly person to us while we was giving back the key and we did not get any direction as how we gonna get our deposit from referencing company. They just said on the e-mail as soon as landlord decide how much he will wish to make deduction on your deposit you will get rest of your money back.I can not suggest this company to you unfortunately because they are always on landlord side.they never think of you or your money
Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie was very helpful and professional
Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Beresfords Lettings, Billericay won Trusted Agent; Beresfords Lettings, Braintree won Gold.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Billericay.
