Beresfords Lettings Billericay reviews

Hi MustafaThanks so much for taking time out to provide us with your feedback following your recent dealings with Hannah. I am pleased that everything was explained clearly and that the related process was straight forward. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings

Hi Athol,I just wanted to thank you for taking time out to provide your feedback and I am pleased that our local lettings team impressed. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Dear Hayley and DavidI have seen a copy of your recent review posted on Trustpilot. Although this is a review platform we do not subscribe to, I wanted to reply regardless. The reason the deposit has not been returned to date is due to the general condition of certain parts of the property following your departure at the end of your tenancy. As a result, the landlord instructed us not to return any of your deposit until such time as relevant quotations had been received from contractors to put things right. Legally, letting agents cannot refund monies to tenants until such time as both landlord and the tenants concerned have agreed a mutually acceptable compromise. I understand that Elaine West, a member of our lettings team has spoken to you (Mr) on Tuesday and Thursday of this week, and is doing her very best to resolve this matter as soon as possible. The landlord has committed to come back with the findings of the quotations early next week so let’s hope that at this point both parties will be reasonable and come to a sensible arrangement, which in turn will enable us to return some of your deposit. We hope that you now appreciate agents have to follow a legal process in such instances, and in some instances it can take a considerable period of time to reach a final conclusion. Steven BondManaging Director

Hi Barikisu Thank you for your feedback. I was glad to read that Thomas has been patient and helpful in assisting you during your dealings with us. I know he will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Alex,Thank you for leaving your positive feedback. I was pleased to read that Alice has been efficient and helpful throughout your dealings with her and that you found the overall experience to run smoothly. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Mark Thank you for posting your recent review. I was pleased to read that you have been impressed by our service and we look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

Hi Ose,So pleased that you were impressed with Debby and that she dealt with you throughout in a professional manner. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi AnikaThanks so much for providing us with your feedback. I’m so pleased you were impressed with our service and that everything proceeded without issue.Steven Bond Managing DirectorResidential Lettings

Hi GretaI noticed that you left a recent review on Trustpilot which is a site that we do not subscribe to, however, I still felt it appropriate to reply. I am sorry if you felt our staff were dismissive during a recent telephone call. In some cases landlords are very specific in terms of the criteria that they require, especially regarding tenants with pets. As I am sure you will appreciate, we follow the instructions of our landlords in this regard. Currently demand from prospective tenants is outweighing supply, and we know that many tenants are becoming frustrated at continuously missing out on properties. We try to do our very best for all of them but can only match one set of tenants to each property. I will discuss with the relevant branch the circumstances surrounding your comments, as a positive customer experience is very important to us..Steven Bond - Managing Director Residential Lettings

Hi Abaker,We appreciate you finding some time to provide us with your feedback. I am pleased that you found Lauren helpful when renewing your tenancy and we are all very grateful for your 5-star rating.Steven Bond Managing Director - Residential Lettings

Hi JamesThanks so much for your positive comments regarding our lettings team at Billericay, especially Rebecca. We are pleased that we were able to assist you on this occasion and are all very grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Hi NamritaYour feedback is very much appreciated. I was pleased to read that Kate, one of our senior Inventory Clerks was friendly and professional, listened to some of your concerns and promptly addressed them. I know Kate will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi AliThanks for your positive feedback. I know that our lettings team in Upminster will be very grateful for you kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Gem,Thanks so much for taking time out to provide us with your feedback. I was pleased to read that Hannah has assisted you effectively throughout your recent transaction and I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Dear Mr HarrisonHaving read the contents of your review, although we reply to every single review I felt compelled to respond to yours personally. Naturally I was concerned at some of the comments made and having investigated the matter further reply as follows. We would never treat anyone, be they tenants or a landlord with any disrespect but if you felt this was the case on this occasion then I sincerely apologise. My understanding is that neither yourself or any member of your family were actually present on the day of check due to Covid restrictions so I would be keen to know more about why you felt our staff made you and your family feel like second class citizens. I’m happy for you to provide more information in this regard and then I can investigate further. My direct email address is sb@beresfords.co.uk . I must disagree with your comments regarding the return of your deposit. As an industry we are tightly controlled by certain regulations. In terms of deposits, letting agents cannot return a deposit to a tenant until all parties (landlord & tenant) have agreed to any specific amount being returned. This cannot be based merely on verbal agreements as the legislation dictates we must have written confirmation from both parties. To speed up this process we request written confirmation by way of an electronic signature. We conducted our check out inspection on 11 November then prepared the relevant report which was subsequently sent to both parties within a few days. On the 18th November having digested the contents of the report the landlord verbally agreed to return your deposit. They were then sent a document to sign electronically the same day but as of close of business on Friday we were still awaiting return of this. We have chased the landlord twice since Wednesday and I can see from our internal records that our staff have been keeping you fully updated. We will of course continue to chase until such time as the relevant authorisation is received. Often letting agents get ‘bad press’ over this issue but I hope my explanation above provides a more detailed overview as to why it is not as simple as just returning funds on the final day of the tenancy, and to a certain extent is out of our hands if we are awaiting information or confirmation from clients. As a business we always try to act professionally and within appropriate guidelines, but in situations like this it sometimes works against us which is a real shame. Please rest assured we will continue to chase the landlord for a response and return your funds immediately upon us receiving the required written authority from the landlord.Steven BondManaging Director, Residential Lettings

Trustpilot is not a site we currently subscribe to and therefore I have just been alerted to the review you posted towards the end of last year. I am naturally concerned and disappointed with the comments made within. As a business we invest significant time and money into training with a view to delivering consistently high levels of customer service and I apologise if we have let you down on this occasion. Our clients benefit from a full range of services that we are able to offer and these will be outlined when dealing with an initial inquiry. Our independent mortgage advisors offer free advice and there is no obligation. Whilst we would encourage people to 'shop' around for the best possible deal, it is ultimately the client's decision as to whether they take up this option.Unfortunately I am unable to locate your file details to help me identify any concerns. Please could you contact me with further information on a.horsley@beresfords.co.uk.Alison Horsley, Customer Services Manager.

Hi Trina,Having read your review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand we marketed your property at the price you requested which was above our recommendation. Feedback gained from viewings which took place, also indicated the property to be overpriced. A property will sell if it is realistically priced. Given we are your third consecutive agent, I hope your next agent is able to achieve the interest you require. We have excellent tools at our disposal to assist with the marketing of any property, paramount during these uncertain times with Covid. Some people are reluctant to physically view and are therefore reliant upon virtual tours to assist them. It is a shame your property did not get maximum exposure as a result of your request for the tour to be removed.As you are aware from our discussions prior to this review, the fee quoted to you by an external company is not a figure we have set. This is set by the external company whom we have not given instructions to. Should you wish to discuss the matter further, please contact me on a.horsley@beresfords.co.uk. I look forward to hearing from you. Alison Horsley, Customer Services Manager

Hi DanielI appreciate your feedback and I am pleased that you found the approach of our lettings team in Brentwood both friendly and helpful. It is also great that everything proceeded smoothly for you.Steven BondManaging Director - Residential Lettings

Hi Paul Thank you for your recent review regarding our lettings team in Billericay. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi John,We really appreciate you taking time out to provide your feedback. I'm glad that you were impressed with the service provided by both Hannah and Charlotte. I know they will both be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings