Trusted Agent profile · Billericay
★★★★★
874 reviews across 2 platforms
129 High Street, Billericay, CM12 9AH
Beresfords Lettings's office in Billericay, at 129 High Street, is rated 4.7 out of 5 across 874 reviews on two platforms, including 198 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Beresfords Lettings won in 2026.
Every review we hold for the Billericay office, from every platform, shown as written. First names only.
5/5
TrustpilotLauren was super friendly and helpful
Hi KimThank you for your kind words regarding Lauren. I know she will be very grateful as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotBad experience
I just rent a flat from them and i pay 5 weeks deposit and end of my tenancy agreement they did not pay my deposit back and the Kate as work for the company she never respond to our e-mails,calls so we might call 10 times to talk with her and emailing but she did not care anything at all. Even she was not very friendly person to us while we was giving back the key and we did not get any direction as how we gonna get our deposit from referencing company. They just said on the e-mail as soon as landlord decide how much he will wish to make deduction on your deposit you will get rest of your money back.I can not suggest this company to you unfortunately because they are always on landlord side.they never think of you or your money
Hi CumaaliI note that you have previously posted a separate review some time ago regarding the same issue and I did provide you with a detailed response at the time. Since then, our internal filenotes clearly indicate that Kate, our Inventory Clerk has made concerted efforts to resolve the dispute between yourself and the landlord over your deposit and regular contact has been maintained with you throughout. Due to the inability of yourself and the landlord to reach an amicable agreement, our recommendation has been that you lodge an independent claim via the Property Ombudsman. They will then conduct a completely independent review of the situation and make a decision based on the facts in terms of what funds from your deposit, be it all, part or none should be returned to you. As explained in my previous reply, letting agents are not legally permitted to release any funds back to a tenant until such time as a mutual agreement has been reached between the landlord and the tenant. I genuinely hope that you are able to resolve this matter once and for all at the earliest opportunity.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRylie was very helpful and professional
Hi AaronThanks for your positive comments following your recent dealings with Rylie. I was pleased to read that she was both helpful and professional throughout.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLetting Experience
I have nothing but praise for Karen and her Team at Beresfords. They stepped in at very short notice to help me out of a problem I was having and gave me very sound advice. What is also very impressive is that they said it was a nice property and had the property let within 24 hours. They adopted a highly professional attitude towards their roles. I was particularly impressed, being at a distance, with the fact they went the extra mile on a number of things to help me and the team performed exactly as was described to me in the initial meeting. They kept me informed of the progress of each stage and also gave me a great deal of confidence about what they were doing and why. What really impressed me is how Karen meticulously inspected the property at the outset and provided an honest and realistic market appraisal along with the issues associated with renting. Of all the agencies who visited, Beresfords was the only one to advise getting an EPC done. In addition, Beresfords also checked all the landlord documentation very meticulously which really impressed me a great deal. I would certainly recommend them.
Thank you so much for taking the time to post such a detailed review. I am so pleased that Karen and her lettings team in Havering met your expectations. Regulation is a big part of our industry now and it is so important that letting agents ensure that their landlords comply, otherwise they could be left exposed to possible prosecution and financial loss. We are all very appreciative of your positive comments and 5-star rating and hope to be acting for you for many years to come.Steven BondManaging Director - Residential Lettings
5/5
GoogleMe and my wife recently brought through Beresfords and Shirley was more than helpful with the whole process. Excellent recommendation!
Hi Luke, Many thanks for the 5 star review and positive comments for Shirley who is based at our office in Billericay. With many years in the industry, you would have been in very safe hands. Shirley is committed to providing the best possible customer care and will really appreciate your recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
1/5
TrustpilotFalse advertising on bookings.com
What this hotel advertise the rooms are nothing like the photos, it’s more like a hostel with rooms not decorated since the 80’s. Mould in the shower the view is nothing like advertised. No plug sockets but lamps placed in the room for decoration not use! The bookings.com website of what is advertised is 100% false and bookings.com won’t take any responsibility or refund. And still advertising it as a hotel that is not what we got, no refund or apology given. I suffer with Aniexty and was told to confront the receptionist, when you book you should get what is advertised. Avoid this hotel
5/5
TrustpilotAmazing professionals
Throughout this transition, I have been in contact with James, Gabby and Christine from the Beresford team. They all have been so amazing and made the process so smooth. I have been given space to ask any question I had even though, in most cases, the info they provided me with already answered all my questions. Absolutely lovely.
Hi ValentinaThanks so much for taking the time to provide your detailed feedback, having recently dealt with our lettings department in Chelmsford. I was pleased to read that the team have answered all of your questions effectively and assisted you throughout the process.Steven Bond Managing Director - Residential Lettings
5/5
GoogleWe were extremely happy with the price and the performance of the team (particularly Joe) on our house sale.
Hi Euan, Many thanks for the 5 star review for the team at our Billericay office and in particular Joe. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager
5/5
TrustpilotBeresford has been a good experience…
Beresford has been a good experience especially with Hannah and all the team. Excellent service.
Hi Henry,Many thanks for leaving your positive feedback. It is great to read that you have had a good experience with our lettings team in Brentwood, but especially Hannah. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotArrogant, rude snobs.
I’m only giving one because I can’t leave zero. The Chelmsford branch have no phone etiquette. They are rude and act like they are doing you the favour when you are trying to make some basic enquiries and rent from landlords. They also clearly have ideas about who they want to rent to and this does not include East Londoners. I’m so glad I decided to rent with someone else especially after seeing similar reviews. Don’t bother with these arrogant amateurs. Adding this after your reply- the “boy” who answered the phone didn’t seem that enthusiastic in the first place, took some information then asked me where I was currently living. Upon giving my postcode he then told me the property was unavailable. After hearing a postcode? Strange! I had already said I could pay 6 months rent in advance and was told I would need a year after hearing my post code. So I stand by my position based on that conversation. Maybe you need to relay your roots in Plaistow to your awful staff and not to me.
Hi Rebecca,I was disappointed to read your recent comments contained on Trustpilot. This is not a review platform we subscribe to, but nonetheless I wanted to reply to you regardless. I am surprised that our staff were dismissive when you contacted them, but apologise if your felt this to be the case. Please rest assured that as a business we have no pre-set idea of the type of tenants we want to rent to. Ultimately, it is our landlords decision. However, this is certainly never based on a tenants accent or nationality and in most cases they would not meet or speak to them. Chelmsford is a natural migration point for many people moving out of the Capital and we currently rent to lots from the East End of London. I myself come from Plaistow and I am very proud of that fact! I’m pleased that you have managed to find a property elsewhere and I'm sorry that your experience of dealing with us was poor on this occasion. Steven Bond, Managing DirectorResidential Lettings
5/5
TrustpilotThomas from chelmsford was very…
Thomas from chelmsford was very amazing, kind and helpful. Kris was great.
Hi Anjana,Many thanks for your kind words regarding Tom and Kris who are part of our lettings team in Chelmsford. I know they will be very grateful for your feedback and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotChelmsford Office
Thomas was very helpful on the phone
Hi TochukwuThanks for your feedback and I am pleased that Tom was able to assist you effectively when you contacted us.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAlice is amazing.
Alice was so helpful, couldn’t have had better service. Was the easiest and best experience and she couldn’t have helped us more or have been more understanding. Thankyou very much.
Hi HollyThank you so much for posting your recent review on Trustpilot. I am pleased that you were impressed with the service provided by Alice within your lettings team at Maldon. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRyan
Lovely guy and makes it a pleasant visit when he comes. I am very comfortable with letting him into my home. Thanks Ryan!
Hi EmilyWe appreciate you taking the time out to post your positive comments following a recent visit to your property by one of our Inventory Clerks. I know that Ryan will be very grateful for your kind words and thank you from all of us for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAmazing Beresfords
Amazing Beresfords, and Amazing team who works together for their customers to make them happy! I do like the service at Beresfords and I highly recommend it, the team was so helpful and quickly answer my call trying to find solution for any issue!A special Great to an efficient team: Abby, Kris, Danny, Sarah & Tom who showed me The property! Thank you so much, you did Amazing and I really appreciate what you did.Thank you :)
Hi Khodor,Thank you so much for taking time out to post your review. It was great to read your positive comments regarding the service provided to you by our lettings team in Chelmsford. I know all the staff will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat teamwork
I have always found the lettings team at Upminster very helpful with their advice as well as taking the worries of dealing with tenants away from me as a landlord. Lauren and Karen have worked their magic on several occasions in resolving rather tense landlord / tenant situations and managed to still come up with a win-win solution for all concerned. Well done!
Hi Ramon,I just wanted to reply personally following the recent feedback that you posted, having dealt recently with our letting team at Upminster. Its great that both Lauren and Karen in particular 'worked their magic' to resolve sensitive negotiations between both key parties involved, that ultimately delivered a positive outcome for all. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRemarkable customer service, thank you
Thank you so much for all of your help and assistance. The team helped me very much from start to finish with whatever I’ve needed and I would highly praise the customer service because they’ve always been there over the phone and over email when needed.
Thank you for taking the time to post your 5 star review for our team. I am pleased to hear you were impressed with the level of service they provided and thank you for sharing your experience.Alison Horsley, Customer Service Manager
5/5
TrustpilotExcellent response time from Eleanor…
Excellent response time from Eleanor Scott. Her commitment to the process, as well as her energy and zeal is highly commendable and deeply appreciated.Thank so much Eleanor.
Hi JokeMany thanks for your feedback. I was pleased that you were impressed with the service provided by Eleanor throughout the application process and I know she will be very grateful for your kind words. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHuge Thanks to the letting staff of…
Huge Thanks to the letting staff of both Braintree & Witham Branches of Beresfords Estate Agents; Joe, Jack, Debbie, Christine & Danny have been incredibly helpful and very supportive in the process of letting. They have made a potentially difficult process run as smoothly as could be possibly be and I am very grateful to you all, Thank you again.
Hi JackieThank you so much for taking the time to provide your feedback. I was pleased to read that our respective lettings teams both in Braintree and Witham have helped and supported you with your recent transaction. It's great that everything reached a satisfactory conclusion and I know that both teams will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotI would highly recommend Beresfords…
I would highly recommend Beresfords Billericay. Led by Jess Roche they sold our property for more than we had agreed to settle on! Communication was always clear and prompt and it felt like we were in this together.
1/5
TrustpilotAwful from start to finish of renting
Awful from start to finish of renting. We rented from the Chelmsford branch and as part of the agreement they were supposed to have the landlord fix the dangerous laminate flooring in the living room. Didn’t happen, then covid hit so they had the perfect excuse not to chase the landlord. Finally fixed around nine months after. The front fence had weathered away and when we contacted for that, the landlord disputed it was even his fence, when it clearly is! We then had a broken down pipe, took 4 months to fix with the landlord seemingly untraceable! Even told on the phone they he may have “personal issues” since when is that my problem?? Funny how he got in touch quickly when he wanted to put the rent up! When we left we had spent £245 having windows cleaned/ oven cleaned etc, and I ensured everything picked up in our recent inspection was sorted. But of course, Beresfords found the most ridiculous issues and charged us £80 extra, this included for batteries for smoke alarms that had been replaced only two months before! Absolutely awful experience from start to finish. I will never recommend Beresfords to anyone, not even my worst enemy!
Hi GN,I note that you have recently uploaded a 1-star review on Trustpilot. Although this is not a review platform we subscribe to, I still felt it appropriate to respond regardless. Firstly, I apologise if you felt the level of service provided by Beresfords failed to meet your expectations.In the case of the laminate flooring, prior to your tenancy commencing the landlord had agreed to deal with this, but thereafter they changed their mind. We did express our concerns to the landlord at that time, but struggled to gain a further commitment from them to provide the required authority to proceed with the required works. We continued to push for a change in their position, but unfortunately it took some considerable time to gain a commitment from them to deal with this. As far as the fence is concerned, I can confirm that in our experience the large majority of landlords do not actually know which fence falls within their area of responsibility and we as agents would have no way of establishing this unless we had sight of the deeds. Despite our efforts to try and receive more specific information in this regard, this was not forthcoming.Just prior to tenants moving out of a property we always undertake a check-out inspection, and this is designed to establish the overall condition of the property at the end of a tenancy and pick up any points which may require attention. Should there be certain items that we believe need to be rectified, we have to refer this to the landlord concerned and gain permission to secure quotations. Once received we would normally propose a deduction from the tenants deposit if deemed appropriate, but by law, until such signed authority is received from both landlord and tenant to acknowledge the actual amount of any deposit being refunded, we cannot release any monies back. This is not a company policy but a legal requirement. Unfortunately, it can take some considerable time for the required written approval to come back to us which can be frustrating from our own perspective, as quite rightly tenants become frustrated at the length of time being taken to return any monies owed to them. From our own perspective, we would much rather be able to return the monies straight away as there is no financial incentive whatsoever for us to do otherwise. However, unfortunately we are governed by specific legislation. As a result, agents often receive bad press for the delays in deposits being returned, when invariably if they adhere to the law, delays become unavoidable.I fully appreciate your frustration but hope that my explanation goes some way to clarify our company's position in this instance.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotGabby was great & very responsive
Gabby was great & very responsive - thanks all!
Hi Emily,Thanks for your feedback regarding Gabby. I was pleased to read that she was very responsive throughout the entire process. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresfords in Billericay
Beresfords in Billericay. All staff were great to deal with, especially Lynn who was very kind and helpful and also Cameron.
Hi ChloeThanks for the positive feedback. I am pleased that you were impressed with the approach adopted by both Lynn and Cameron. I know they will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLauren has been great with the issue we…
Lauren has been great with the issue we recently had. And answered our questions quickly. Thanks for all your help Lauren.
Hi AshleyThank you for providing your feedback. I was pleased to read that Lauren promptly resolved an issue that arose and answered all the queries you raised. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
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The Trusted Agent 2026 results for Beresfords Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Beresfords Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Billericay.
Yes. Beresfords Lettings won Trusted Agent in The Trusted Agent 2026 awards.
