Every review we hold for the Billericay office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCameron - Beresfords
Cameron was very friendly and made me feel at ease. He was knowledgeable about the property he showed me around and well deserves the bottle of wine :)
Miss · 14 March 2024
Agent replied · 12 June 2024
Hi Miss CrayMany thanks for taking the time to post your review. It was great to read that you had a positive experience in your dealings with Cameron and that he was friendly and informative. I know he will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford are easy to get in touch…
Beresford are easy to get in touch with.
Carole · 21 May 2026
Agent replied · 4 June 2026
Hi Carole,
Thank you for posting your recent review. It was pleasing to read that you are happy with the service that we provide and that you feel supported by our maintenance department and inventory team, who make regular visits to you at your property. We are all very grateful for your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresford was used to find a suitable…
Beresford was used to find a suitable tenant for my property, the experience was great from start to end, highly recommended and would use again, communication was always maintained throughout and never anything they didn’t know or couldn’t resolve and willing to go further than most companies!
Miss · 8 September 2022
Agent replied · 12 June 2024
Hi Miss BegumI really appreciate you providing some feedback following your recent dealings with us. It is great to read that your experience was positive from start to end and it is great that you would recommend us to others.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotGreat service!
We dealt with Melissa McGaughin, Float Inventory Clerk, Residential Lettings at Beresford's Upminster branch.She was very professional and efficient in our dealings with her. From beginning to end, we always felt we were being taken care of very well, by her.Thanks a lot Melissa. Highly recommend her and her services.
Beverley · 14 April 2022
Agent replied · 12 June 2024
Hi Beverley,Many thanks for posting your recent review. I was pleased to read your comments about Melissa, our Inventory Clerk, and I know she will be very grateful for your kind words, as we all are.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThe fab Braintree Beresfords team!
Joe, Jack, Debby, Christine and Samantha from Braintree Beresfords have been FANTASTIC!! I brought my first rental property which needed a lot of work doing to it to get it up to standard, and they have all helped me to achieve the best outcome!! Even before signing a contract with them to manage the property, they supported with obtaining quotes to do some construction work including rewiring, updating the bathroom and concreting a patio area. They managed all of the certificates and chased contractors to get the work done as soon as possible. They regularly phoned to check in and see if I needed any support. Once the property was up to standard, the turnover to get an open day was so quick and they even shuffled their diaries to get an open day at the property for a Saturday, 3 day after they listed it. They found great tenants and managed to secure more rental income than initially predicted. Working with them has been so easy, and they were / are always happy for me to ask any questions or check anything with them - one of the reasons as to why I am happy for them to manage the property. Thank you for all of your help with the property!!
Pardeep · 26 November 2023
Agent replied · 12 June 2024
Hi Pardeep,We really appreciate you providing us with detailed feedback following your recent dealings with our lettings department in Braintree.I am so pleased that the entire team played their part in assisting you from the point where you first acquired your rental investment to assisting you with the contractors, to ensure the property was then brought to the rental market in the best possible condition. It's great that we have subsequently found you some high quality tenants, and rest assured that as we will now be managing the tenancy on your behalf, you will remain in safe hands.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRyan was very sympathetic
Ryan was very sympathetic, kind and understanding that we were upset by the condition our property had been left in. He was very thorough in his report and kept us informed of progress at all times whilst negotiating compensation on our behalf.
Sandra · 23 February 2023
Agent replied · 12 June 2024
Hi Sandra,Thank you for taking the time to upload your feedback. I was encouraged to read that Ryan's approach when preparing his report was thorough and that he remained on contact regularly, whilst undertaking negotiations regarding the deposit.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotProfessional service given from Jazmin
Professional service given from Jazmin. Emails answered promptly and courteously
Michelle · 28 April 2026
Agent replied · 23 October 2024
Hi Michelle
Thank you for your recent review. I am pleased that Jazmin provided you with a prompt and efficient service during your recent dealings with her and you felt your queries were answered in an informative and swift manner.
We all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleGreat serivce, Paul was really great with our viewing! Welcoming informative and professional. Thank you
Patrice · 10 October 2024
Agent replied · 24 October 2024
Hi Patrice,
Many thanks for taking the time to post your 5 star review for Paul who is based at our office in Billericay. With many years of experience, you were in very capable hands. Paul would have been perfectly placed to offer guidance and support and will look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager.
★★★★★ 5/5
GoogleHe completedly very nice and now it was fixed thank you very much
Harishma · 2 April 2026
Agent replied · 16 April 2026
Hi Harishma,
Many thanks for your 5 star review for our Billericay office. It is pleasing to note you were impressed with the level of service provided and thank you for taking the time to share your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotTenancy checkout
Kate was very friendly, helpful, professional and put us at ease during the tenancy checkout.
Wendy · 1 October 2024
Agent replied · 23 October 2024
Hi WendyThank you so much for taking the time to post your review. It is great that you have found Kate to be friendly and efficient in assisting you with your tenancy check out. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI would like to say a huge thank you to…
I would like to say a huge thank you to Beresford's for providing an exceptional professional service. In particular to Trish Ward who is dealing with my purchase along the other team members of the Upminster branch Adam and Nick. I would highly recommend this estate agents!!! Moving made easy!!!
Laura · 3 March 2022
Agent replied · 12 June 2024
Hi Laura,Many thanks for the great review for the team based at our Upminster office, and in particular Trish, Nick and Adam. With many years of experience between them, you would have been in very safe hands. They are all focused upon providing the best possible customer care, and will really appreciate your 5 star award and kind comments. Thank you for the recommendation, we look forward to assisting you again in the future.Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, quick to respond to emails.
Debbie · 16 May 2026
Agent replied · 4 June 2026
Hi Debbie,
Thank you for leaving us your recent review. Your kind words and 5-star rating are much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotKaty was superb
Katy was superb! A very friendly, considerate and professional agent. She continually went above and beyond in order to find my wife and me a place. We can't fault her at all!
Chipego · 25 April 2025
★★★★★ 5/5
TrustpilotAbby was prompt and personable in her…
Abby was prompt and personable in her response and assisted me immediately when I required her help. Five stars. Date of experience 22 March 2024.
Rebecca · 5 April 2024
Agent replied · 12 June 2024
Hi RebeccaI am pleased that you found Abby's approach both prompt and personable and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotTotal waste of time dealing with…
Total waste of time dealing with Chelmsford branch.I called several times regarding renting properties and whoever answered didn’t have a clue? I did what most people do these days and looked at rightmove . Estate agents take a few photos of your property and put them on right move, they then charge you a large percentage for what? Don’t bother with these money grabbers, I ended up in touch with Parfitt properties, a professional company who doesn’t charge the earth for a proper customer service!!
Paul · 3 November 2023
Agent replied · 12 June 2024
Hi Paul,I am sorry to read that you have left a 1-star review for our Chelmsford office. We have searched our entire database and cannot find anything on file with your details. If you would like to provide more detailed information regarding this matter then please feel free to email me directly at sb@beresfords.co.uk and I will be happy to look into this further.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotDr. Juan Braschi
Mr. James Annetts was very kind and diligent to all my request. Moreover, he always kept me informed about possible letting opportunities according to my budget.
Juan · 13 March 2024
Agent replied · 12 June 2024
Hi JuanThank you for taking the time to provide us with your feedback following your recent dealings with our lettings department in Chelmsford. I am pleased that James assisted you effectively and kept you regularly updated as and when new properties for rent became available. I know that he will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBrilliant experience with Beresford’s…
Brilliant experience with Beresford’s so far… very informative, in-depth and also very quick to respond with any query’s. They seem to work beside you with your best interests… as opposed to feeling like they’re working with the sole interest of a “quick sale,” very catering towards all of your needs and very honest, i look forward to renting with/through them in the near future; should the right place become available!Jack and Debby have been by my side in helping me through every step of the way, absolutely brilliant… Thank you!
Scott · 1 November 2023
Agent replied · 12 June 2024
Hi ScottWe really appreciate you taking time out to provide your detailed feedback. So pleased that you found the approach of our lettings staff in Braintree informative, supportive and transparent. I know that the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotApartment in Romford
Had an amazing experience with Beresfords Letting Agency while looking for a rental apartment in Romford area. Charlie and Christine were of great help.
Komal · 20 April 2024
Agent replied · 12 June 2024
Hi KomalThanks for taking time out to provide us with your feedback following your recent dealings with our lettings department in Romford. I am so pleased that you had a positive experience with the team and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotCameron Cruiks has been brilliant from…
Cameron Cruiks has been brilliant from the moment I first contacted him to enquire about letting my property through Beresfords. He's been thorough, on the ball and professional throughout the process and I at last have peace of mind that the property is being managed well. Highly recommended.
Tareq · 17 May 2022
Agent replied · 12 June 2024
Hi TareqI really appreciate you providing some feedback following your recent dealings with Cameron. I know he will be very grateful for your positive comments and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotA huge thank you to Lauren Wilson
A huge thank you to Lauren Wilson and her team at Billericay lettings who held my hand throughout the whole process me a suitable tenant, for there advise and professional service and for keeping me in touch throughout. Lynn Ray and Christine were always courteous and on hand when I needed advice she kept in touch with feedback and recommendations on the legal requirements needed for the rental market. And finally to the lovely Sarah who carried out the inventory, the experience helped me beyond expectations. The 5 star review is very much deserved and wouldn’t hesitate in recommending you all. Thank you ladies
Anita · 16 May 2022
★★★★★ 5/5
TrustpilotAlice was very helpful and nice
Alice was very helpful and nice. And explain in detail what I needed to apply for rental property.
Carley · 5 August 2024
Agent replied · 23 August 2024
Hi CarleyThanks for posting your recent review. I was pleased to read that Alice has proved helpful and supportive during your search for a suitable property to rent. Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GooglePaul was very informative, helped us massively on our journey in the renting sector. Thanks Paul
Nadine · 11 October 2025
★★★★★ 5/5
TrustpilotGood quality response to problem
Ganiyat · 27 May 2026
Agent replied · 4 June 2026
Hi Ganiyat
Thank you for your kind words and 5-star rating, which is very much appreciated.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Communication
Unlike most lettings agents that we dealt with on our journey to finding our new home, Beresfords were great on communication and actually returned emails and calls, unlike all of their competitors. The only let down was the amount of administrative errors that were made and that we had to chase several times to be corrected before we could move onto the next stage of the process. Thanks to the Brentwood Team, though for making it as easy a process as possible.*Based upon the fact that the MD reached out to me, following my review, I have updated my review to five stars as I really appreciated this.
Fred · 23 October 2023
Agent replied · 12 June 2024
Hi FredMany thanks for your feedback and I am pleased that our lettings team communicated with you throughout the process. Rest assured I will be liaising with those concerned from an administrative perspective to ensure our process improves wherever possible.Steven Bond Managing Director - Residential Lettings
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