Every review we hold for the Billericay office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAVOID RENTING FROM THIS COMPANY
Rating only, no written review.
Lorri · 24 November 2020
Agent replied · 12 June 2024
Hi LorriAlthough we do not subscribe to Trustpilot, we have been made aware of your recent 1 star review. Unfortunately, your comments were brief and I am keen to find out more about your recent experience of dealing with us.We put a strong emphasis on customer service, and with hundreds of 5 star reviews on another renowned platform we are always disappointed to learn of any client who has been unhappy with the service they have received. You can tell me more by e-mailing: sb@beresfords.co.uk and I can then investigate further.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 3/5
GoogleRating only, no written review.
Manuel · 13 June 2020
Agent replied · 12 June 2024
Hi Manuel
It is a little disappointing to note your recent three star review. Having checked our entire database, I am unable to locate a record for you given the limited information that I have available. If we have assisted you as a customer in any respect, please feel free to contact me at a.horsley@beresfords.co.uk with more information.
I note that our review was just 1 of the 39 reviews you posted on Friday 13th September?
Alison Horsley, Customer Services Manager.
★★★★★ 4/5
GoogleRating only, no written review.
Alison · 13 June 2020
★★★★★ 5/5
GoogleRating only, no written review.
Larry · 13 June 2020
Agent replied · 12 June 2024
Hi Larry,
Many thanks for the 5 star award for the team at our Billericay office. I am really pleased that you were impressed by the level of service received and hope that we can assist you again in the future.
Alison Horsley, Customer Services Manager.
★★★★★ 3/5
GoogleRating only, no written review.
John · 14 June 2019
Agent replied · 12 June 2024
Mr Richardson
I noticed that you recently provided us with a 3 star rating. We have cross referenced your name against our internal database but found no record of you ever dealing with us. Delivering a consistently high level of customer service to our customers is essential at Beresfords and if there were reasons on this occasion why you did not provide a higher rating we would like to know so that we can improve our performance wherever possible. Please feel free to contact me via ms@beresfords.co.uk
Many thanks
Mike Sayers, Sales Director
★★★★★ 5/5
GoogleRating only, no written review.
Rowena · 14 June 2019
★★★★★ 5/5
GoogleRating only, no written review.
Emma · 14 June 2019
Agent replied · 12 June 2024
Hi Emma
Many thanks for taking the time to post your 5 star review. This will be much appreciated by the team at our Billericay office. We look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
GoogleRating only, no written review.
Tracy · 14 June 2019
★★★★★ 5/5
GoogleRating only, no written review.
Fred · 14 June 2019
★★★★★ 4/5
GoogleRating only, no written review.
Rytis · 14 June 2018
★★★★★ 5/5
GoogleRating only, no written review.
Nunn · 14 June 2018
★★★★★ 5/5
GoogleRating only, no written review.
Gavin · 14 June 2018
★★★★★ 5/5
GoogleRating only, no written review.
Maurizio · 14 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
