Trusted Agent profile · Bicester
★★★★★
581 reviews across 2 platforms
18, Kings End, Bicester, OX26 2AA
IMS Property Solutions's office in Bicester, at 18, is rated 4.0 out of 5 across 581 reviews on two platforms, including 343 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for IMS Property Solutions, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
5/5
GoogleMichelle sorted our mortgage and it was fantastic service. Lynsey the property director sold my son and daughter-in-laws house in record time and Michelle secured them a new mortgage for their new home. I have recommended them to friends and they are also in agreement if the fantastic service they given.
Thank you so much Tracy! Such a pleasure to deal with your remortgage and to sell your family’s property!
2/5
TrustpilotAverage
It has helped people book calls with me but that's so trivial and every app can do it.I hate the fact that by default when someone organizes a call, I'm made the organizer and I can choose only between getting an email or a calendar notification when a new call is booked. Why? Why not allow people to get both?
Hi there. We hear your concerns around the limitations of the notifications and we'd like to hear more of your input. Please reach out to us at support@calendly.com. We offer support 24/7 at this time and would love to hear from you.
5/5
GoogleAmazing service, highly recommend, hassle free
Thank you so much for your lovely review! The whole team have really enjoyed working with you.
1/5
TrustpilotI've been using Calendly for around…
I've been using Calendly for around five years. Recently and seemingly without any user consultation whatsoever, they entirely changed the way in which you set availability. As a result, I had customers trying to book me when I was not available even though I had set my availability. I enquired (complained) at the time that this change was unnecessary, confusing and just unintuitive. I was met with the response 'yes, change is difficult'. Essentially, like it or lump it.I then entered all of my availability again.Surprise surprise, a few weeks later they then send an email out to all users stating that we will have to manually redo all of our availability as they return to the old system without preserving any of the information that we have all provided . This is the error of the company and not the individual user. This has caused an unacceptable waste of time twice and as a result I have cancelled immediately and will not be returning. Avoid, as there are plenty of alternatives out there.
1/5
TrustpilotBooking problems
In one year of using this program I have experienced: booking blocks - clients wrote to me by email saying that bookings were not working and they could not schedule a meeting; and settings resets.
5/5
GoogleThis was our first time renting. Lynsey and the team really helped and supported us. IMS really made a difference, thank you so much.
Thank you Sharon for your lovely review, you have been so lovely to work with, we are so happy you chose us as your letting agent and wish you a very merry christmas in your new home.
5/5
GoogleMoving homes is stressful and even more so when moving from a different country! The team at IMS went out of their way to assist us with our move and made it so simple. They helped us to understand everything from the total costs, to taxes, to rubbish collection dates and all the way through to how to operate the installed appliances. Thank you, Lynsey and Abigail for your attention and care!
Thank you so much Michael for your wonderful 5 ⭐️ review, we loved helping you move over to us, best wishes in your new home 🏡 …
5/5
GoogleWhere do I start... from the first phone call, to the last was a pleasure! One of the most pleasant and helpful letting agents about! Lynsey was amazing!! Especially working on a tight time line. Absolutely Perfect!! Would recommend to all family and friends.
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
5/5
GoogleMichelle and the team went above and beyond on our recent house sale and purchase. We received great advice on our mortgage from Jasmin and got the perfect product for us. And our house was on the market and sold within a week! We were kept up to date with everything that was going on through the 4 month process and they stepped in to help us move things along, which I wouldn’t expect most estate agents to do. We couldn’t recommend IMS enough.
5/5
GoogleLynsey and team have been wonderful to work with. Made the process very simply and found us great tenants with the first viewing!
Thank you so much Chris for always being such a valued client of IMS, we are thrilled you chose us to rent your house out and really appreciate the fantastic review!
5/5
GoogleThank you to Lynsey and the team for selling my property. Friendly, helpful and get the job done. 100% recommend
Thank you so much Charlie for your lovely review, it was an absolute pleasure to work with you on selling your home!
1/5
TrustpilotEvery time when I want to use it and…
Every time when I want to use it and update the profile I cant find anything. After using it for a long time, still feel like a new use. Awful.Time consuming so never even consider the paid version of it.
1/5
TrustpilotWhat happened to customer service?
I have been a customer of calandly for the last 4 years or so. Started off with the free version and then paid $200 for the last 3 years. This past year I didn’t use it. I was charged August 25 for a new year. I saw this and decided to cancel my account to get my money back. I did not know this at the time… but apparently there are several ways to “cancel” your account and if you don’t do it properly there’s no reimbursement? Anyways, I learned this after the fact. I canceled by account on the 26 expecting to see a reimbursement into my account like every other subscription I have canceled. When it didn’t come I emailed calendly with no reply. Three emails later I haven’t gotten a reply. I was a previous customer that used this app and paid money for it and was happy to! If I made a mistake canceling the subscription fine, reply to my emails at the very least. And reimburse me since I’m not using the subscription anymore! I wouldn’t recommend them anymore based off of this experience. Their customer service used to be much better. What has happened to customer service? I would like some accountability from Calendly here.
5/5
GoogleLynsey Gorgen and the others at IMS have been wonderful from the outset. They gave me clear instructions, didn't over or understate anything, chased me up when i needed prompting. All staff have put themselves out to ensure good service. They found me a brilliant tenant for my only property. They are all friendly, knowledgeable and helpful. I am very glad to be with them. Thank you IMS Steve Bartlett
Thank you so much stephen for your fantastic review, it has been a pleasure to let your property and find you the perfect tenant, we look forward to working with you.
5/5
GoogleI recently rented a property through IMS and have nothing but positives about the entire process. Every member of the team I worked with was extremely kind and willing to answer any and all questions that I had (and trust me, there were alot). The the worked swiftly to get me into my new place and made sure everything was good to go by my move in date. IMS has been a pleasure to work with and I would definitely utilize them again if I was looking for a place!
Thank you for the fantastic review, it was such a pleasure to look after you, we wish you all the best in your new home!
5/5
GoogleFantastic service from IMS, particularly as this was during the race for 'completion' before the end of June stamp duty moratorium. You can tell that this is a family business as the support was personal, polite, and IMS certainly delivered on promise. I would highly recommend anyone looking for an Estate Agent to use IMS. Everyone there was very helpful, but Lynsey in particular was a life saver during what is an emotional and stressful process in moving home. Paul.
Thank you so much Paul for the lovely review! It has been an absolute pleasure to help you get this over the line before 30th June! Everyone has really enjoyed working with you, you have been a joy! Good luck in your lovely new home.
5/5
GoogleThey are amazing and very understanding when it comes to what you have to do yourself, they insure to really inform you on the property you plan on viewing and are willing to work around anything that you have going on. Truly great people and very high patience. 10/10 highly recommend!!
Thank you so much Carlos for your lovely review, it has been amazing to work with you, thank you for your incredible comments 😊 …
5/5
TrustpilotHelped with my login issues
1/5
TrustpilotThis will mess up your time zones - DO NOT USE!
Horrific excuse for an app - this should be banned. If you create an event for a specific time zone and save it, it will automatically revert that time zone to whatever timezone you were in when you created it. NEVER try to use this to schedule with people - it has created disasters for people over and over.
5/5
TrustpilotGreat for scheduling business and even personal phone calls
I used to dread having 100 emails sitting in my inbox that are months old that needed to be responded to. Calendy is a small service that changed my life in that it made it super easy to schedule short 20 minute phone calls with people to follow up on email threads that I just never found the energy to go back and forth on to schedule appointments. Whenever I get an email chain that goes beyond 3 replies, I just shoot them a calendy link to have them schedule a 20 minute phone call. It takes zero work to do this and most of the time people won't even book a time to talk on the phone which is a relief and saved me the effort of wasting time on neverending email chains.
2/5
TrustpilotSuper glitchy
Super glitchy. Sends some emails automatically with Teams links and others without. So I have no idea who has the relevant links until someone emails me to say they didn't get one. I have ended up emailing them to everyone again. A frustrating duplication.
5/5
TrustpilotAmazing customer service!
5/5
GoogleTracy was fantastic with helping us secure a property to rent. Smooth and quick process. Very helpful throughout the process.
Thank you so much Laura for your wonderful review, it was lovely to work with you, we wish you all the best in your new home 🏡 …
5/5
GoogleGood communication throughout the whole process which flowed seamlessly. Tracy and Lynsey were both very helpful when needed.
Thank you so much Matthew for your 5 star review, we really enjoyed working with you and are thrilled we were able to assist you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: IMS Property Solutions, Bicester won Gold.
