Trusted Agent profile · Bicester
★★★★★
581 reviews across 2 platforms
18, Kings End, Bicester, OX26 2AA
IMS Property Solutions's office in Bicester, at 18, is rated 4.0 out of 5 across 581 reviews on two platforms, including 343 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for IMS Property Solutions, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
5/5
GoogleThe IMS team were brilliant. I was moving to the area, they give me some good and honest advice about the area. Every question and issue I had was answered or resolved quickly. I would definitely use them again and recommend them to everyone or anyone moving in the area.
Thank you so much for your lovely review, it has been so lovely to work with you! Many Thanks.
5/5
GoogleLynsey and her team were amazing through out the whole letting process! Always professional, maintained communication, and answered any questions I had with patience. Definitely recommend IMS Lettings BicesterPositiveResponsiveness, Quality
Thank you Natalie, it was such a pleasure working with you 😊 thank you for the lovely review! …
5/5
GoogleThank you to the whole IMS Team but especially Lynsey. They have gone above and beyond to get my house sold within 3 weeks and for the full asking price. Thank you all!! Scarlett
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
5/5
GoogleI can’t thank the team at IMS enough especially Lynsey, they have been brilliant and helped us at every stage of the way (even with us being computer dummies 🤦🏼♀️) xxxx we are so grateful and would definitely recommend to everyone and should we ever move again the team at IMS have set the bench mark very high also special mention to Sarah for her help too xxx
5/5
GoogleLynsey was brilliant and very consistent, no matter what we needed she provided. We appreciate everything she done for us and how fast she got things done. Highly recommend
Thank you Courtney for your wonderful 5🌟 review! It has been a pleasure to find you the right property to rent 🏠 …
5/5
GoogleLynsey was amazing in handling the sale of our house. The process was quick, smooth and way less stressful than I expected. I would absolutely recommend IMS to anyone!
Thank you Sylwia, we are so pleased we could take all of the stress out of selling of your home 🏡 and thank you for recommending us also, we really appreciate it 😊 …
5/5
GoogleI had an excellent experience with IMS Bicester. Everything was clearly explained, I was kept up to date throughout the mortgage application and it really couldn't have been any easier. Would definitely recommend
Thank you for your wonderful review, we really appreciate it! It has been a pleasure working with you!
5/5
TrustpilotAn excellent tool for automating…
An excellent tool for automating student consultation scheduling. Calendly removes the need for manual management: set your availability, connect your video platform, and let it handle the rest. Highly efficient and reliable.
5/5
TrustpilotExcellent
Excellent - reliable, easy to use for both me and customers, and integrates to my Google cal
1/5
TrustpilotNO CUSTOMER SERVICE!
I purchased this program a little over a week ago and it is not functioning properly. I have sent several emails requesting assistance and cannot get any help. I even purchased their top of the line product, this is absolutely ridiculous. You can not get the assistance of a “live” person and the one or two email responses have received have not fixed the issue. Their customer service is the absolute worst! I would not recommend this program based on my personal experience.
Hi Francine - I know you left this review some time ago, but I lead customer experience at Calendly and am following up on all reviews here. I am sorry to hear about your experience. We do offer live chat support. If you have any issues, our support team can be reached at support@calendly.com.Jon SmithHead of Customer Experience
5/5
GoogleI worked great with Lynsey, who invested time and attention to listen to my wishes and make sure she found the right property for me. A real surprise, because I didn't (anymore) expect a real estate agent to be, first of all, a "man" who understands, listens, asks questions and only then comes up with solutions, with the attitude of a friend with whom you talk over coffee , not the businessman who only hunts to tick results, regardless of cost. I recommend with great confidence and enthusiasm!
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
5/5
GoogleBeing an overseas landlord can go one of two ways; either it can be smooth, stress-free and solve a number of problems or it can be the cause of worry and be time-consuming. With IMS we have had a first class service throughout the process. Knowledgeable on the legal aspects, taxation and new regulations, one is confident with the advice available. Nothing is too much trouble. They respond rapidly, understand all sides of the equation, taking care of tenants and landlords/ladies alike. Our property is safe with IMS and our interests looked after in a professional and appropriate manner. On the personal side, they are also very easy to work with, approachable and empathetic. I would not hesitate to recommend IMS and can't speak highly enough of the whole team.
Hello Catherine, It’s been an absolute pleasure, we help a number of overseas landlords as we understand what a stressful situation this can be! Hopefully we lived up to our strapline ‘Homes without the hassle’ 😊 It has been a real pleasure to work with you 😊
5/5
GoogleCannot rate IMS enough! Have rented through them for 4 years. And am now moving into another property on with them again. I rung to get a viewing at 10am and Lynsey met me at 12 that day. As always Lynsey’s a pleasure to work with and has made this so hassle free for me and been so helpful.
Thank you so much Sophie, what a pleasure to work with you for the last 4 years, thank you for being such an amazing tenant 😍 …
5/5
GoogleWe were fortunate enough to meet Lynsey at IMS Lettings during our property search. Lynsey has helped to make the entire process seamless and stress free. Sara also helped with some questions we had with our contract, again nothing was too much trouble. IMS Lettings are by far the best agent we have dealt with! Thank you for everything!
Thank you so much Matt for such a wonderful review, we have really enjoyed working with you both and are excited for you to move into your new home!
1/5
TrustpilotPOOR Customer Service
I agree with the most recent reviews. The product is great the customer service is non-existent. I cancelled my account as I was switching companies. They claimed they refunded me the money and sent me a receipt- however the receipt was fraudulent. The refund was returned to a Visa card and I only own AMEX. When I contacted them about this, it took days to get a response. They stood firm on the fact that they returned my money even after they acknowledged there was an AMEX on my account. As someone that runs a customer serviced based business, they won’t be in business much longer if they continue on this path. It’s sad. All you have is your reputation and once that’s gone you have nothing. It’s just a matter of time before Calendly has nothing.
Hi - I know you left this review some time ago, but I lead customer experience at Calendly and am following up on all reviews here. I am sorry to hear about your experience with your refund after canceling. If you have any issues, our support team can be reached at support@calendly.com.Jon SmithHead of Customer Experience
5/5
GoogleLynsey was brilliant from the initial enquiry until sale agreed. She made it quick and painless, I would recommend IMS to anyone!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Natalie, fantastic review, it has been an absolute pleasure to not only sell your home but look after you on mortgage and solicitors too, yourself and your family have been delightful to work with ❤️🏡 …
5/5
GoogleLynsey and the team was great! Everything ran smoothly
Thank you so much Marcus, it was a pleasure the sell your home and arrange your mortgage, thank you so much for using our services and we look forward to working with you again!
1/5
TrustpilotCalendly has a fatal flaw in its system…
Calendly has a fatal flaw in its system that affects UK-based bookings, every single UK prospect gets the wrong time slot. This bug has cost our business approximately 10 clients per week. We’ve raised the issue multiple times, and each time, we’re brushed off with generic, unhelpful responses.
4/5
TrustpilotNice UI & Advanced settings
Nice UI, advanced setups. Switched from google calendar on calendly. If possible to make api integration on free tariff, I will put a 5 stars.
2/5
TrustpilotScammy practices
Good service but they go through A LOT of effort to hide the unsubscribe options to users, which is a supremely scammy practice.
5/5
GoogleThis is Tina Gray using my partners account , I have been a customer with Ims mortgage since it opened and have always had the best service and most of all a warm friendly service and they have always took the work out of reapplying for my mortgage and insurance and as a landlady of 2 properties it has been wonderful to leave my properties in the brilliant hands of the Ims team so from re mortgage to finding the best tenants and from leaving the properties in there professional hands while I moved out of town . And I'm completely proud to say I have seen this Company grow into such a well respected and trustworthy agency's, with strong independent women as perfect role models to all us women in Bicester.
Thank you Tina for your wonderful review, it has always been a pleasure to look after you, we look forward to watching your portfolio grow. Many Thanks.
5/5
GoogleIMS is a fantastic company! Lynsey and Abigail are great to work with and very flexible with their services. I moved from Italy to Bicester and they made the process as smooth and easy as they could. Highly recommend using them for any house hunting needs in the area. Thank you again Abigail and Lynsey!
Hello Josh, Thank you so much for your 5 star review, we are thrilled we were able to move your transition of oving countries that little bit easier! You were a delight to work with and we are so pleased that you love your new home. Many Thanks, Lynsey & Abigail.
5/5
GoogleWe had visits from a range of local agents before choosing IMS due to them being local, established and offering an accurate valuation. We found Lynsey at IMS to be very responsive and communicative throughout the process. We achieved the result we wanted and wish the new owners many happy years in our old home.
Thank you so much for your wonderful five star review, it has been such a pleasure to sell your home! We appreciate the positive feedback, Many Thanks.
1/5
TrustpilotIt has been happening couple of months…
It has been happening couple of months already. I am in CET time zone, all my client are, but when I schedule 9:30 am call, their invitation says 4:30. It wasnt problem before. Another issue..I have preset time meeting for 50 minutes, still the same meeting is scheduled only for 30 mins.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: IMS Property Solutions, Bicester won Gold.
