Trusted Agent profile · Bicester
★★★★★
582 reviews across 2 platforms
18, Kings End, Bicester, OX26 2AA
IMS Property Solutions's office in Bicester, at 18, is rated 4.0 out of 5 across 582 reviews on two platforms, including 343 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for IMS Property Solutions, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
1/5
TrustpilotIt has been happening couple of months…
It has been happening couple of months already. I am in CET time zone, all my client are, but when I schedule 9:30 am call, their invitation says 4:30. It wasnt problem before. Another issue..I have preset time meeting for 50 minutes, still the same meeting is scheduled only for 30 mins.
5/5
GoogleIMS has been so wonderful to work with! Lynsey helped me find exactly what I was looking for in a rental property and helped every step of the way. Sara has been fantastic making sure all the paperwork was filed and that I got into my home without any hold ups. Such friendly staff! Highly recommend them! Thank you Lynsey for everything!
5/5
GoogleLynsey from IMS ha been so helpful throughout the whole process of renting, we cannot thank Lynsey enough for helping us! We would definitely IMS. 😊 …
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
5/5
GoogleEveryone at IMS has been so friendly and helpful and we are delighted with the service we have received throughout, and with our accommodation!
Thank you so much James, it has been an absolute pleasure to work with you 😊 …
5/5
GoogleMassive thank you to Lynsey and all the team at IMS you have made moving house so easy and helped and explained everything to us. You are an excellent member of staff and a real credit to your company, also special mention to Sarah who was also very helpful. We would recommend and use your services again and again. Many thanks
3/5
GoogleIMS LETTINGS helped me find my first home here in the UK. Communication from several of the ladies was helpful. Their ability to get me into a home in the time frame I requested was good. They could improve their ability by knowing the homes for the clients. Once I paid my deposit and signed the paperwork they were not helpful with anything.
Thank you so much Tim, we are thrilled we could help you in such a short space of time, you have been a joy to work with! Thank you for taking the time to write a review, we really appreciate it 😁 …
5/5
TrustpilotReally great tool
Really great tool. I have seen a massive increase in attendance for meetings having started putting the responsibility on clients to book it in themselves through Calendly rather than me messing around back and forth with emails. Plus the free trial is actually genuinely a free trial. Not the usual deceptive business practises hoping I forget to cancel. Just an honest free trial, excellent.I also used support as I was having trouble with the event calendar set up. They were quick to answer on live chat and sorted the problem straight away.Great tool and I will likely sign up over the next few weeks.
1/5
TrustpilotInefficient support team - issue to pay for EMEA banks
Hi,I am attempting to subscribe to a paid plan for my company for months, and I'm facing some difficulties with the support team. They are insisting that my bank is declining the payment, but I can't even proceed with the validation process on my bank app because I immediately receive an error message. Also, I've checked with my banker (and lost a lot of time) and everything is ok. I've encountered similar issues with American tools like Webflow and Notion, as we don't have credit cards in Europe, and they've always been able to find a solution.This situation is quite frustrating, and I have to consider exploring other software options.
5/5
GoogleAnother brilliant experience with IMS. They are so knowledgeable and professional and offer a first class service. House advertised on Wednesday and sold by Friday. I have no hesitation whatsoever in recommending IMS.
Thank you so much David for your lovely review! Always a pleasure to work with you! Good luck with the move!
5/5
GoogleIMS is absolutely amazing. Finding a place to move into is very stressful but they helped me out every step of the way and made the process very smooth. If anyone is looking for a property, IMS is certainly the way to go with their professionalism, quick responses, and kindness
Thank you so much for your wonderful 5 star review, such a pleasure helping you find the perfect place!
1/5
TrustpilotCALENDLY TRIPLE CHARGED ME & I HAD TO DISPUTE THE CHARGES WITH MY BANK. KEEP A EYE OUT ON YOUR BANK STATEMENTS WITH CALENDLY!
MAKE SURE YOU CHECK YOUR BANK STATEMENTS EVERY MONTH FOR THIS BOOKING PLATFORM
1/5
TrustpilotI am actively looking for a new booking system
I've been using Calendly for years, but I'm really getting fed-up with it. I am actively looking for new systems.
1/5
TrustpilotThis company relies on you forgetting…
This company relies on you forgetting about your renewal.
5/5
GoogleWe had a really pleasant experience with IMS Lettings Solutions while looking to rent a flat for me and my wife around Bicester. We received the help we needed and all our questions were answered. Many thanks again to Abigail and Lynsey who very kindly looked after us during the whole process. I would definitely recommend their services.PositiveResponsiveness, Professionalism
Thank you so much for your lovely 5 ⭐️ review! It’s been so lovely working with you 😊 …
1/5
TrustpilotUnhappy with the service
Unhappy with the service. Scheduled a call with recruiter and did not receive the meet link, rather the confirmation mail had cancel meet / reschedule meet.
5/5
GoogleHighly professional letting & estate agent in Bicester. Worked with Lynsey specifically for a few months, and she provided excellent support. Highly recommended.
It has been a joy working with you Eric, thank you for your lovely review!
2/5
TrustpilotSICK of Non-Existent Customer Service and Support
It comes down to me getting sick and tired of not having human support for products and services. Since it's a software platform - it seems to be run on autopilot. If it wasn't for the almost zero customer service, I'd give Calendly 4 stars. The product is pretty good. It's nice to have a free version of an appointment calendar. However, when I upgraded to the paid version, it suddenly became much harder to find any help to contact, difficult to find my subscription and status. Once I had paid ($95.00), my dashboard changed, making it hard to find where to check and cancel my subscription. There "Help" is non-existent. I eventually tried their chat bot which said it would connect me to the next available person. I left my laptop open and continued checking chat for 4 hours before I finally went to bed. In the morning, no one had responded. Almost 12 hours!? Called my bank and had them reverse charges and emailed Calendly and told them I want my money back. So I'm back to the free version and waiting for a company to come along with awesome customer service and I will be a loyal customer for life!
1/5
TrustpilotI asked for a refund beause they…
I asked for a refund because they charged a blocked account and no reply by email. Quite sad.
1/5
TrustpilotFiltering by email only.
Filtering by email only.A customer calls up she wants to reschedule her appointment, I can't find the customer and I can only filter by email I cannot even filter by our first name or last name or her phone number only by email. Such an easy task for such a big company. Don't makes sense.When you look for an appointment, it should be easy to just look it up by putting in a person's name or phone number.
5/5
GoogleI really appreciate IMS lettings, they’re so dedicated to their work yet so humble and friendly. They explained everything really well. I really like how they were assuring us that there would be no problem in our tenancy.
Thank you so much for your lovely review, we are thrilled you are happy with our service and wish you all the best in your new home!
5/5
GoogleMy experience with IMS has been far far better than the other agencies I have dealt with until now in the UK. They have been very helpful in the whole process, and very few hassles compared to other agencies. Excellent service, very professional and highly recommend IMS.
Thank you so much Nitin, what a pleasure to deal with you, we wish you all the best in your new home! Many Thanks,
5/5
TrustpilotYou can do it yourself. My Calendly representative was very…
My Calendly representative was very accessible. My questions were many, to say the least. I kept trying to get my rep to do what I need for. That was not happening,instead I was sent emails kindly explaining each step. Now the rest of the way I could complete what was needed.
5/5
GoogleExcellent service and advice. Were able to book viewings at times that suited us and kept us well informed throughout the process. Would highly recommend!
Thank you so much for the lovely review, we really enjoyed working with you!
5/5
GoogleIMS Bicester have been excellent to work with. From viewing to completion, I was always able to contact Lynsey or Abigail. They have been professional and efficient, always friendly and helpful. It has been a very positive experience. We were aiming towards a tight deadline, which has been achieved. I would recommend their services wholeheartedly. Thank you 😊PositiveResponsiveness, Professionalism
Thank you for your lovely 5 ⭐️ review! It was a pleasure to look after you! We wish you all the best in your new home 🏡 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: IMS Property Solutions, Bicester won Gold.
