Trusted Agent profile · Bicester
★★★★★
582 reviews across 2 platforms
18, Kings End, Bicester, OX26 2AA
IMS Property Solutions's office in Bicester, at 18, is rated 4.0 out of 5 across 582 reviews on two platforms, including 343 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for IMS Property Solutions, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
1/5
TrustpilotUNRELIABLE
Today I got a message that my booking system was down. Instead of informing me that my live link was down calendly has just been letting the URL bounce for who knows how long because they wanted me to upgrade my plan. I have no idea how much money this cost me but I'll never recommend this service to anyone. Incredibly poor handling and I'll be sure to mention this at every Miami tech event I find myself at.
5/5
GoogleBrilliant from start to finish. Straight to the point, and very effective! To the point that I actually did not believe all of my three apartments would be let to tenants within a week. But, they did! Well done IMS!
Thank you so much Bart for your 5 ⭐️ review! We are thrilled we let all 3 apartments in super quick time, thank you for trusting us when we said we could do this! We love working with you and excited to grow your portfolio 🏡 …
5/5
GoogleLynsey and Tracy have been tremendously helpful and have taken the stress away. Highly recommended
Thank you so much Lisa for your lovely google review it is very much appreciated!
1/5
TrustpilotI was talking to the customer support…
I was talking to the customer support and he literally kicked me out of the chat while I was typing my second question. Awful first contact with this app
Hi there, thank you for taking the time to share your feedback with us. We apologize your chat was dropped. Please reach out to us at support@calendly.com for any assistance or further feedback. We're available 24/7.
5/5
GoogleAs a tenant I have found IMS exceptionally straight forward to deal with. From first viewing, supply of details, referencing and entry, all have been dealt with quickly, efficiently and promptly. They use the Goodlord system that seems to work well and hopefully I never need to test their emergency help. The property was clean and inventory accurate. Many thanks.
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
1/5
TrustpilotLot of spam mails
I made an account about 3 weeks ago and did not use it. I've receive about 15 mails a week from them and already deleted 50. And they are not getting in my spam but in my normal mail. Its so irritating to get 3 / 4 mails a day and i keep deleting them and never respond. They always come on the same times.
1/5
GoogleHiya Lindsay managed to sell the property at nearly a 100k less than what you valued the property at. Very poor and would not recommend lindsay to anyone looking to put there house on the market.
Hi Ian, Victoria has reached out directly to gain more feedback as this differs to the communication, we have on record from marketing your property in July last year. We would warmly receive any further feedback in response to the email that was sent. Regards
1/5
TrustpilotCharging a credit card that was…
Charging a credit card that was cancelled for months. Offered one month’s refund and were plain rude when I found the charges.
Hello there, Thank you for taking the time to provide your feedback. I want to take a moment to apologize for your experience. Please reach out to support@calendly.com if you have anymore concerns/questions regarding your billing. We value your input and it will be taken into account as we work to enhance the platform.
5/5
GoogleThe whole process from start to finish was hassle free! The team arranged my mortgage, put me in touch with a solicitor who always kept me up to date with how far we were. They are always on hand to answer calls and emails which makes the whole process stress free!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much Tracy for your wonderful review! We try and make a stressful process as hassle free as possible for you so I am so pleased that you feel this way, good luck with the move and thank you for recommending our services!
1/5
TrustpilotIt is the worst
It is the worst. So many problems that will take me hours to correct. The update made this application the worst. It says I am fully booked when I am not. I am trying to troubleshoot but one problem comes up after the next. I took the time to write this to save you the trouble.
Hi Cassandra,We are sorry to hear about your experience and would love the opportunity to help! Our support team is available at support@calendly.com or you can reach out to me directly at j.smith@calendly.com. Look forward to hearing from you.JonCalendly Customer Experience
5/5
GoogleReally good service from Lynsey and the team at IMS after a terrible experience with a well known national letting agent. My property was rented with 2 weeks of it going up with IMS and I feel confident that it will be well looked after with them.
5/5
GoogleLynsey couldn't have helped us more! We had very unique circumstances and the process of moving back to England from Spain was fast becoming a nightmare when we discovered IMS. Very professional and genuinely went out of their way to help. Would not hesitate in recommending them.
1/5
TrustpilotA joke of company
A joke of company. Set up a schedule for different days with links attached to the days but my prospects have been getting random zoom links to who i don't know who they are. Tried getting the issue sorted with online assistance through a bot who couldn't help and was sending my conversation to customer services but heard nothing back. So emailed customer services directly on 8/6/22 and to date 14/6/22 i've heard nothing back from them at all. Avoid this company at all costs and save your money
1/5
TrustpilotThe support is non-existent--a con job.
The support, even though they claim to have a real time chat support feature is only via email, which appears to be overloaded as it will take 2-3 DAYS to get anything but an auto response that we are told is from a non monitored email box. When you try the 800 number, a cheerful voice tells you to open an email ticket. This is a laighably lousy support structure. I am going to write damning reviews to anyone I can think of this has to be a scam.
1/5
TrustpilotI never received Services Paid for.
I never received a Calendly subscription for my google account, despite them charging me the yearly fee. I tried reaching out 5 times via both phone and email but never could reach anyone. I would beware using them personally or for a business. I ended up having to dispute the charge through my credit card to get the full refund, still haven't heard back from Calendly. Google now seems to offer their own solution, maybe Calendly has given up.
5/5
GoogleWe are truly amazed at the outstanding service IMS have given us, they have gone above and beyond to help me and my family rent a property, I would definitely recommend them, Thank you so much to Lynsey, Amy and Sara, totally professional service.
3/5
TrustpilotIt can be used for basic things
It can be used for basic things, but for more serious use it lacks some important features or simply doesn't work as expected. E.g. for sms notifications the guest reconfirmation only works once per guest address, you can't book a meeting from the admin page, etc. The chat support is nothing but a basic AI chatbot. All in all it doesn't cost much, the sms notifications make it worth the price, but it could be much better.
1/5
TrustpilotGreat idea, terrible execution.
Does not integrate with iCloud.
1/5
TrustpilotDreadful experience
Dreadful experience. I could not install the software properly and asked for help and there was no response. I asked several times and then I was contacted by their system asking how they performed. They did not perform at all. Then I was sent a survey asking me how I was assisted. I completed the survey pointing out that I never was assisted and asked to be contacted. No response. This is just awful non existent service.
5/5
GoogleI have always had excellent service from IMS. They found a tenant quickly for me and have dealt with all matters arising from the tenancy efficiently and promptly. They keep me updated with any issues and organise tradesmen to rectify any faults immediately they arise.
Thank you Irene for your wonderful 5 ⭐️ review! Thank you also for being such a fantastic landlord! It’s a pleasure to look after your lettings property 🏡 …
1/5
TrustpilotHorrible app
Horrible app! No agents to contact, just several automated digital sequences that make no sense.
Hi there, thank you for taking the time to share your thoughts with us. Your input helps us to identify areas for improvement, such as our mobile app. If you'd provide any more feedback, please reach out to support@calendly.com.
2/5
TrustpilotNot very happy with Calendly and their ability to keep my business going.
There have been a few occasions where my iCal calendar and my availability calendar with Calendly has failed to match, costing me clients who don't book with me because they think that I'm unavailable on days they want to book appointments with me. Calendly does not have a customer service number, so communication is by e-mail, which is relatively slow, so if you need to fix something immediately, schedule-wise, until their customer service reps attend to it, you will have to manually schedule your appointments until they get back to you.Currently, as of Jan 6, 2022, 24 hours later, they have not resolved an issue that involves an OS change with the iPhone that has caused a confusion between syncing up Calendly with my iCal calendar.It has been sent up to a senior product rep, but have yet to hear from them. Meanwhile, who knows if my clients are bypassing me because they think I'm unavailable on certain days that I'm actually available. I've been considering cancelling Calendly and instead, using the Wordpress scheduling program for my website. I'll keep you posted as to what Calendly will do.
1/5
TrustpilotYou'll miss 98% of your meetings
You'll miss 98% of your meetings. Why? Because Calendly does an absolute HORRIBLE job of reminding you and your participants. I have worked with their support team but they have never provided me with a solution. How hard is it to send an email or SMS 30 mins before a call?Horrible! Avoid like covid.
Hi Seth - I know you left this review some time ago, but I lead customer experience at Calendly and am following up on all reviews here. We're happy to review your account again and see how we can help. Our support team can be reached at support@calendly.com.Jon SmithHead of Customer Experience
5/5
GoogleI rented an apartment with them and I was impressed by their service. They were very efficient in providing documents and handling the paperwork and in general a great team of people, always very professional, helpful and friendly. I would definitely recommend them!PositiveResponsiveness, Professionalism
Thank you Matteo, you have been so lovely to deal with! We are looking forward to looking after you through your tenancy, thank you for the 5⭐️ review 😃 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: IMS Property Solutions, Bicester won Gold.
