Trusted Agent profile · Bicester
★★★★★
581 reviews across 2 platforms
18, Kings End, Bicester, OX26 2AA
IMS Property Solutions's office in Bicester, at 18, is rated 4.0 out of 5 across 581 reviews on two platforms, including 343 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for IMS Property Solutions, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible support
Terrible support, restrictive pricing and do not listen to user feedback.
First and foremost, I want to apologize for your experience. We would love for the chance to make this right. Please reach out to us at support@calendly.com for live assistance 24/7. We value your input and it will be taken into account as we work to enhance the platform.
1/5
TrustpilotI signed up this morning and changed my…
I signed up this morning and changed my mind 2 hours later but could not contact anyone to get a refund. I went online and it said account cancelled and would not renew on 3/13/24....meanwhile I need my refund now! What kind of company is this that you cant contact them and get a refund on the same day that you signed up?????
5/5
GoogleMe and my family needed a property urgently and the lovely ladies at IMS especially Lynsey and Sara have been wonderful through the whole process, I would highly recommend them, thank you so much IMS
5/5
TrustpilotI've been using the free Basic plan and…
I've been using the free Basic plan and even with its limited set of features, it has been a nice tool to have at my disposal. Before Calendly, it could take up to five or six emails for me and my client to decide on the time for an interview that suited both sides. Now I can just send my personal Calendly link to a client and all they have to do is choose the time slot in my schedule that works best for them. And when someone books a slot, I get an instant notification so that I won't miss the meeting. Great tool! Saves lots of time, both for me and my clients.
5/5
GoogleIt's been while since I last rented a place so IMS were great guiding us through the process. Whenever we've had any issues at the house they have been great dealing with them promptly. They've made it a virtually hassle free process and would reccomend them to anyone.
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
5/5
GoogleLynsie you have done an amazing job and massive thank you, to you and your team for helping me thru the process of selling my home. :-)
Thanks Craig for such a lovely review! We were thrilled we were able to help 😁 …
5/5
GoogleThe Company and Staffs make a easy moving for us. We trust and everything was perfect. Many thanks!
Thank you so much for your lovely review, it was lovely working with you 🏡 …
1/5
TrustpilotShabby company - unsolicited msg w no way to respond.
Sent me unsolicited message with no understandable content and no way to respond. Shabby.
Hey there and thanks for your feedback. We understand your frustration with our product and we'd love your ideas on how to make it better. Your feedback is valuable to us as we continue to enhance our platform. Feel free to reach out to us: support@calendly.com.
1/5
TrustpilotIt's too complicated
It's too complicated. Process are hard to understand and there aren't any proper guide to follow.
Hi, thank you for taking the time to share your thoughts with us. Your input helps us to identify areas for improvement. If you'd like to talk with us, reach out to support@calendly.com anytime.
5/5
GoogleThe letting team, Jay and Lynsey at IMS have been exceptional, their politeness and willingness to help is second to none. They have now helped with two issues we’ve had, they organised the repairs which were carried out next day!! Excellent and speedy service, well done guys!!👍👍
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
5/5
GoogleFor me renting a house for the first time I thought it would be extremely difficult but thanks to IMS and my amazing realtor Lynsey she made the process very easy and always went the extra mile! Very professional and sincere agency would recommend to all!
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
5/5
TrustpilotCouldn’t recommend highly enough.
I’ve been meaning to review Calendly for a while now. They are great. I used them for a good couple of years to help schedule interviews & phone screens for a high volume internal recruitment role. Probably saving me around 6/7 hours per week. This is huge.The thing that prompted this review however, is the fact that I totally forgot to cancel my auto-renewing subscription when I left my job. It didn’t help that all the log ins were under the old work emails & passwords id forgotten. Most companies wouldn’t refund you when you forgot to cancel an auto-reviewing subscription like this, but not Calendly! Refunded without question or fuss. Brilliant in every way. PS Calendly, you guys should totally try to integrate with modern ATS systems like Greenhouse. I don’t use it anymore, but it seems like it’d be a great fit.
5/5
Googlethe whole team are super responsive, from their chat box, phone calls and even emails. Good value too and were able to get 6 viewings for our property in under a week of it being on the market!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review Katie 😀 it has been an absolute please to look after you. …
4/5
TrustpilotMust have for recruiters!
Great tool to bring a call to action in messages. I'm a recruiter and this is one of the best free tools that doesn't restrict the usability to take a pro planEasy to share, easy to schedule. Quick fix from customer support when I had a problem concerning the email adress registeredThe platform is great with a lot of options.I would add 5 stars if the interface had more delight (colours, shapes, micro animations)
1/5
TrustpilotCalendly somehow downgraded my plan and kept my money!
TERRIBLE! RIP OFF!! I paid them $144 for the year in June of 2019. They have me on Free plan and somehow took away my Pro Plan that I paid for and there is no way to contact them. Their customer service is non-existent! Stay away!
Hi Bruce - I know you left this review some time ago, but I lead customer experience at Calendly and am following up on all reviews here. I am sorry to hear about your experience. If you have any issues or would like to follow up on this, our support team can be reached at support@calendly.com.Jon SmithHead of Customer Experience
1/5
TrustpilotTime has come To Leave Zoom
Time has come, I am moving the Google Meets.
5/5
GoogleI had a good experience finding the place I wanted to live at with IMS Lettings & Estate Agents. The agents were very informative and knew what they were talking about. They had great customer service and I would definitely work with them again.
Thank you for your lovely review, you were an absolute dream to work with, we are so happy we could help you 😄 …
5/5
GoogleI've come from abroad and it was the first time that I'm renting a house in the UK, they are very professional and always explained everything in a way that I could understand.
Thank you so much Jhony for your 5 ⭐️ review, we are so pleased we were able to assist you with renting a property through IMS, we look forward to looking after you 😃 …
5/5
GoogleExcellent experience, very straightforward process and helpful agent.
Thank you Vlado for your lovely 5 star review! It has been a pleasure working with you! Many Thanks
5/5
GoogleAfter recently renting a property through Sarah and Lyndsy at IMS lettings we cannot rate them highly enough! Both so very friendly, professional, helpful and willing to go the extra mile to make sure we were happy with the property as well as the paper work side of things. Lyndsy did not mind spending that bit of extra time to answer the 100's of questions we had about renting and also buying! We will definatly be returning when we get to that stage of buying our first home! Thankyou ladies and all the team at IMS!
5/5
GoogleThe best Estate Agents you could ask for! From start to finish the girls at IMS were incredible. From the initial viewing of the property, the help with getting a better mortgage offer, right through to completion every person involved kept me up to date where needed. Chased the solicitors and paperwork as quick as possible without me having to even ask. Viewing to completion in under 12 weeks! I cannot thank them enough. When I come to sell in a few years its the IMS ladies I will be going to. I was in my new home for Christmas, thank you all and hope you have a fantastic business year in 2017.
5/5
GoogleMichelle and the IMS team are amazing, I would not hesitate using them again or recommending them to anyone. They are efficient and always there to answer any questions I had no matter how big or small. We had a lengthy process of buying and selling and Sarah from the property team was happy to chase and find information from solicitors and other estate agents involved feeding back to us promptly. They are professional and we felt so at ease and confident the whole way through our purchase and selling of our property. Highly recommended.
1/5
GoogleFelt really let down after my last tennant had moved out and their dog had destroyed the stairs carpet, after agreeing to withhold some money from the deposit by email and verbally with IMS they proceeded to refund the whole deposit, just seemed very unprofessional and refusing to reimburse me.
1/5
TrustpilotIf you do not want to communicate with…
If you do not want to communicate with customers, then just say so on your site, and refund monthly fees.It is absolutely annoying to not be able to get answers to queries and issues, and I would now like to close my account and ask for a refund of my monthly fees, since youd rather not communicate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: IMS Property Solutions, Bicester won Gold.
