5/5
GoogleMagnificent company, never had any other so good and attentive as this one.
Agent replied · 19 June 2024
Thank you so much for the wonderful 5 ⭐️review! We have all loved working with you, thank you for choosing IMS
Trusted Agent profile · Bicester
IMS Property Solutions Bicester reviews
★★★★★
581 reviews across 2 platforms
18, Kings End, Bicester, OX26 2AA
IMS Property Solutions's office in Bicester, at 18, is rated 4.0 out of 5 across 581 reviews on two platforms, including 343 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for IMS Property Solutions, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
Google5/5
GoogleIMS have been amazing through out the renting process, I can’t thank Lynsey and Sara enough, great team so professional.
5/5
GoogleWe had the pleasure of dealing with the ever helpful and supportive, Lynsey Gorgen. She made the entire process feel effortless and hassle free. Thank you for the wonderful service.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thanks Natalie, you have been a real dream to work with 😀 I’m so pleased I could help you. …
5/5
GoogleStaff are friendly. Willing to help and answer. Maintain the paperwork smoothly.
Agent replied · 19 June 2024
Thank you so much Grace, it has been such a pleasure to work with you 😄 thank you for the 5 ⭐️ review! …
5/5
GoogleIMS made the entire transaction smooth. Hats off to the passionate, energetic, knowledgeable Lynsey. She nailed it within minutes. We highly recommend IMS to prospective clients. No disappointments anticipated.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you so much for your lovely review Albert, it has been great to get to know you and help you!
1/5
TrustpilotNon-existent customer service
Unfortunately, they are not a very customer orientated business. I sent many emails with an urgent matter but never received any reply or help. We use Calendly for patient bookings.
Agent replied · 17 June 2024
Hi LM - I know you left this review some time ago, but I lead customer experience at Calendly and am following up on all reviews here. I am sorry to hear about your experience. If you'd like to follow up, I can be reached directly at j.smith@calendly.com.Jon SmithHead of Customer Experience
1/5
TrustpilotIt started off well and ended badly
It started off well. So well that my customers came to rely on it.Now it's stopped working and your technical support is non-existent. Emails go unanswered "Chats" are just infuriating. "Help" should be remained "hell" and just consists of a list of pre-ordained questionsSo I'm going to turn it off. If you can't support your product, don't sell it
5/5
GoogleI have collaborated with many agencies in the uk but as ims do not exist. The level of professionalism and understanding Lynsey and the whole team have shown is wordless. 100 stars!!!
Agent replied · 19 June 2024
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
5/5
GoogleReceived great service from Lynsey from the first day i made contact to the date we moved. She was very helpful and professional and would recommend IMS Lettings to friends and family.
Agent replied · 19 June 2024
Thank you Charles for such a lovely review! It was an absolute pleasure looking after you 😊 …
1/5
TrustpilotWorst customer support EVER
Despite that their tool is useful, it is unusable to me because their support is never responding to anything. When I send a follow-up, they immediately mark it as solved without sending any response. Moved to an alternative provider which can at least give some basic support without ignoring requests or marking them as solved.
5/5
GoogleIMS have been extremely helpful, the whole team Lynsey, Sara & Jay have been amazing throughout the process and made my journey a real pleasure, I would definitely use them again! Thanks a lot!!!
Agent replied · 19 June 2024
Thank you for your wonderful review, we really appreciate it! It has been a pleasure working with you!
1/5
TrustpilotDisconnected diaries and booking links that don't work
my diaries are disconnected from Calendly and my booking links don't work. I have tried chat bot, asked for a direct connection and the only response is a silent stone wall.the worst software company customer service ever. they can learn a thing or two from Microsoft!
5/5
GoogleA helpful and approachable team who answered all of my (many) questions and made the letting process run smoothly.PositiveResponsiveness, Professionalism
Agent replied · 19 June 2024
Thank you so much Amy for your wonderful 5⭐️ review, it has been a pleasure to look after you 😃 …
5/5
GoogleIMS helped me to rent my first ever home in the UK, and it was a very pleasant overall experience!
Agent replied · 19 June 2024
Thank you so much Liza for your lovely review, it has been so lovely meeting and working with you to find the perfect home!
5/5
GoogleGreat sales service from Lynsey and the at IMS. Straightforward communication and process and asking price achieved. Would highly recommend.
Agent replied · 19 June 2024
Thank you so much Gareth, it was such a pleasure to sell your home in Oxford and arrange your mortgage and solicitors! We are excited for your new move!
5/5
GoogleJust rented my first property with IMS and the team have been amazing. Easy to get in touch with, super helpful and professional. Would highly recommend
Agent replied · 19 June 2024
Thank you Olivia, for your amazing review! It has been an absolute pleasure to look after you, we hope you will happy in your new home.
1/5
TrustpilotVery bad support
Very bad support. Their AI based chatbot doesn´t work and the staff doesn´t seem to care at all about support tickets users create, don´t reply to questions, closes tickets without solving or even looking into problem etc. etc. etc.. Great product though so such a shame with such a poor support.
5/5
TrustpilotI love calendly
I love calendly! I used to use a different scheduler that was so complicated to set up that I had to hire someone to help me. Not so with Calendly - easy peasy! And when I have a question or problem (which has only been once), they are at the ready to help! Problem solved quickly. Use Calendly!
5/5
GoogleThank you IMS for sorting everything out with the shower screen which decided to explode on Sunday! The plumber has done an absolutely amazing job and even cleared all the glass out of the bath. I was shocked at how tidy and well it’s been done and it was so easily sorted out by IMS I didn’t have to do anything. Made life very easy!
5/5
GoogleWe have used IMS a number of times now, and they are always professional, personal and very quick to respond. Would highly recommend them
Agent replied · 19 June 2024
Thank you Sam for your wonderful 5 ⭐️ review! We really appreciate it! You have always been such a joy to work with 😊 …
1/5
TrustpilotNot happy
Not happy, automated responses with issues, don't get back to you.
1/5
TrustpilotPaid for pro feature
Paid for pro feature, but still being the basic!I tried to ask about the update, but they use bot, so no answer!Question: where are my 120$ I paid for your services?
5/5
GoogleHappy with the service I recieved.
Agent replied · 19 June 2024
Thank you so much for your fantastic google review, it has been incredible to deal with you! Thank you so much for choosing IMS as your agent.
5/5
GoogleGot our move sorted super quick!
Agent replied · 19 June 2024
Thank you Brandon for the 5⭐️review, we really enjoyed working with you and wish you all the best in your new home 🏡 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about IMS Property Solutions Bicester
Has IMS Property Solutions won any awards?
Yes. In The Trusted Agent 2026 awards: IMS Property Solutions, Bicester won Gold.
