Trusted Agent profile · Bicester
★★★★★
581 reviews across 2 platforms
18, Kings End, Bicester, OX26 2AA
IMS Property Solutions's office in Bicester, at 18, is rated 4.0 out of 5 across 581 reviews on two platforms, including 343 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for IMS Property Solutions, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Bicester office, from every platform, shown as written. First names only.
1/5
TrustpilotNot a very user friendly software
Not a very user-friendly software. What more, they don't even have a phone number for support.
Hi Sudhir - We're sorry that you've found Calendly not user friendly. Our Support team would be happy to help with any confusion on using Calendly. You can reach us at support@calendly.com.Jon S.Calendly Customer Experience
5/5
GoogleIMS have been brilliant. They are always there when you call or need a question answering. IMS have a great team who are full of personality. Their fees are very reasonable and they have excellent properties to rent. I personally had dealings with Jay and Lynsey and highly recommend them both!
5/5
GoogleThe team at IMS are professional and made the process easy and smooth would highly recommend
Thank you for your wonderful review, we really appreciate it! It has been a pleasure working with you!
5/5
GoogleGreat customer service! Really helped us out in a pinch.PositiveResponsiveness, Professionalism
Thanks Zach, it was an absolute pleasure to help you out of a pickle! Glad your hot water and heating got fixed! Many Thanks,
5/5
TrustpilotA decent product to make call…
A decent product to make call scheduling easy and more convenient.Although free version of the product offers less customisation and activities. But, the paid version with workflows, different types of events, multiple calendar syncs do serve a bigger purpose.Give a try
2/5
TrustpilotFirst I liked the service a lot
First I liked the service a lot. But then all of a sudden I wasn't even able to log into my own account. What a shame. And a lot of work flushed down the drain. Calendly just lost a customer.
2/5
TrustpilotFirst I liked the service a lot
First I liked the service a lot. But then all of a sudden I wasn't even able to log into my own account. What a shame. And a lot of work flushed down the drain. Calendly just lost a customer.
5/5
GoogleJay and Sara at IMS were extremely helpful and provided a professional service from start to finish. They were always quick to respond to any questions that we had and helped make the whole moving process as straightforward as possible for us. Thank you both for all your help.
2/5
TrustpilotBasic, not worth the cost
It's rather anaemic. Basic functionality, limited options and really quite expensive.
Hi Chonky - We'd love to help you get more out of Calendly. Feel free to email support@calendly.com, and we'll be happy to help.JonCalendly Customer Experience
5/5
GoogleExcellent service from committed professionals. No hesitation in recommending IMS as an excellent property management company.
Thank you Simon, It has always been a pleasure working with you!
5/5
GoogleLooking for an agent to manage your property? Look no further! Fantastic team of people always helpful and knowledgeable. Found a fantastic tenant to rent my property. Payments like clockwork. I can relax knowing these guys are looking after me AND my tenant. Highly recommended. Happy Landlord !
5/5
GoogleIMS are pleasant to deal with and very efficient. they have taken over as agents for our 2 properties and run them efficiently taking full control. This has relieved me of any responsibility. They have importantly achieved a higher rent which is the real bonus ! Trevor Nash.
5/5
GoogleThey made things simple and stress free.
Thank you Ryan for your lovely review, it was a pleasure to help you 😀 …
5/5
GoogleGreat professional service... really helped finding a house for our family.
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
5/5
TrustpilotExcellent service
I had some challenges that I did not receive the password reset mail. The Calendly support team found a solution for this very fast so that I could continue working with Calendly. This was a great support. Thanks a lot.
1/5
TrustpilotTheir support is horrible
Their support is horrible. Their chat bot is a disaster. I would avoid it at all costs. I only use the free version, the premium version is not worth the money.
5/5
GoogleGreat people and great properties! I’d recommend them for sure!
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
1/5
TrustpilotWay too intrusive
Way too intrusive. Wants my data. Can't be trusted.
Hi Roland - I'm sorry to hear that you think Calendly is intrusive. We have security policies in place to help our customers trust our product, and we're happy to share them with you. Please reach out to support@calendly.com if we clear anything up for you.JonCalendly Customer Experience
5/5
GoogleThe IMS team do a brilliant job at managing our rental properties, fantastic service for both me and my tenants, having already used other agents in bicester I wouldn't go anywhere else. The team are welcoming and are great at responding to any needs we may have.
1/5
TrustpilotUnhelpful deceptive team
They entice you with review emails promising rewards and then don't deliver and blame you
5/5
GoogleI can't thank IMS enough for helping me and my family move into our dream home, they have kept me update through the whole process and we can't thank the girls enough, Lynsey and Sara have been a pleasure to work with. Team IMS
4/5
TrustpilotFine product but quite pricy
Quite helpful for any service-based businesses, but there is a lot of open source alternatives.
4/5
Trustpilotfree version calendly is one of the most useful tools
I am using it for my 1-1 sessions with clients. Even with a free version calendly is one of the most useful tools
5/5
GoogleVery helpful. Moved in without a hitch.
Thank you for your wonderful 5 star review, it was a real pleasure to help you! From all at the IMS team!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: IMS Property Solutions, Bicester won Gold.
