Every review we hold for the Bicester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMe and my cousin were just moving into a new fantastic house in Bicester. I am extremely pleased with the approach and service of Finders Keepers . Everything was fast and easy without wasting time and with all the necessary information. I even received information that was important for me to know, but I never thought to ask. An exceptional team of professionals and very good customer service. Highly recommended to everyone to use there service. Thanks to all Finders Keepers members and keep doing such amazing job!
Peter · 14 June 2020
Agent replied · 13 June 2024
Hi Peter, thank you for this amazing review for our Bicester team they will be very pleased! Anna (FK)
★★★★★ 1/5
TrustpilotWell I have scored 1 star
Well I have scored 1 star, but in reality I would score no stars.
Jo · 24 August 2026
Agent replied · 24 September 2026
Hi Jo,
I've spoken with the Office Manager to understand more about your comments and although we acknowledge that there had been some miscommunication we are sorry to hear that came across as deflecting or failing to respond or act, as this is not how we aim to serve our clients.
Victoria (FK)
★★★★★ 1/5
TrustpilotIn response to your reply
In response to your reply, I wanted to reinforce that my family member did not "shout" on the phone. While he was on the phone there were witnesses to the call who all stated he simply questioned her morals in a very calm manner. I am appalled that he is being accused of this. Whilst on the call, the manager was backtracking and changing her story, stating that we were not told that we had to put a deposit down before viewing the property. Also, I would like to mention that I did not have one property on my shortlist, I had 5 and by the time I got in they were gone.
Molly · 28 November 2024
Agent replied · 2 June 2026
Molly, I think it's best that we leave this here. There would absolutely have been a misunderstanding about paying a holding deposit (we have processes in place regarding renting properties there is no way that an Office Manager would have changed those processes when talking to you then 'backtracked' when talking to someone else). All the best, Victoria (FK)
★★★★★ 1/5
TrustpilotA frustrating and stressful experience
Queuing all night just for the chance to book a viewing already sets a stressful tone, especially for students balancing multiple responsibilities. When the time finally came to reach the front of the line, they were told there was only one property left for their group number and that they had to pay a week’s rent as a holding fee, without even seeing the place first. The claim that properties were disappearing fast seemed like a pressure tactic designed to make renters act impulsively.
Lucy · 26 November 2024
Agent replied · 2 June 2026
Thank you for your feedback.
I assume as you are referring to other people (“they”) that you are leaving this feedback on behalf of someone else? To explain a little about our process: properties are available to view online (with photos and videos), and students are permitted to apply and pay the holding fee without a physical viewing, at no point do we tell them they have to apply for a property without viewing it. However, we would make those booking physical viewings aware that someone may take a property unseen before they viewed it - it feels fair to share that information.
Our entire process of securing a good-quality and safe place to live is listed on our website (www.finders.co.uk/students), this lists how they can go about shortlisting suitable properties ahead of time and explains the process of how to rent them. We are fully transparent about what they must do to make an informed choice and at no point do we use pressure tactics to force groups to rent properties. Our separate sharer/student division was set up 20 years ago because we exactly understand that this group of renters is vulnerable and are often living away from home for the first time so to suggest that we are exploiting them or that we operate in an unfair way feels unfair.
Victoria (FK)
★★★★★ 1/5
TrustpilotThe fact that for a university…
The fact that for a university accommodation it is made first come first serve is ridiculous. You have instilled such a fear in students of potentially being homeless they are waiting outside all night in the freezing cold in late November. It is insane that you have made people wait outside waiting for it to be open and have it in person when other companies wouldn’t even risk it. I saw people who have been sick while waiting because they are trying to keep warm and it isn’t keeping them safe. Theres no worry for peoples health and peoples safety. Very disappointing.
Eve · 26 November 2024
Agent replied · 2 June 2026
Hi Eve, thank you for your feedback. We do expressly state in all marketing beforehand that there is no need to queue ahead of time, and we also discourage people when they start to queue days before.
It is not fair to state that we instil a fear of them being homeless - again, our marketing before this week states that there are plenty of properties to go around.
I am sorry to see that you are disappointed, but our processes do ensure that we can get people into our office and booked in for viewings as quickly as possible so that they do not have to wait outside for long on the day of launch.
Victoria (FK)
★★★★★ 5/5
GoogleFinders Keepers is the first agencies when we first time to move UK. Kieran is the excellent property manager helped us all this time with some enquires we might have had. We never faced any issue with the agency this year we were renting the house they’d manage. Really smooth check out process without any issues.
Liu · 14 June 2023
Agent replied · 13 June 2024
Thank you for this great review for Kieran and the team in Bicester! Victoria (FK)
★★★★★ 5/5
GoogleHolly was very helpful, efficient and professional at all times whilst I was applying for the tenancy and I would have no hesitation in recommending her - or any of the Finders Keepers Bicester team for that matter - to anyone.
Matt · 14 May 2024
Agent replied · 13 June 2024
Thank you so much for recommending us and for leaving this five-star review for Holly and our Bicester team! Joanne (FK)
★★★★★ 5/5
GoogleI have been working with the lettings team (Abi Clinkard and team) at FK Bicester for several years and they go over and above to help out. Highly recommend them
Joanne · 27 October 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave this five-star review for our Bicester team and for recommending us. Joanne (FK)
★★★★★ 2/5
TrustpilotPoor experience - unhelpful response
Its very difficult for us to give this review but its important to reflect the experience. I was happy with the service up to now but recent experience has been disappointment. They use one size fits all approach. We contacted them regarding the leakage issue in the kitchen on Friday around 17:00 and their response after number of questions is that its not classed as an emergency so we have to wait till Monday. I requested that we have young kids and please consider this, although output is same - unhelpful. They will contact multiple times on phone for rents but won't even take effort to follow up about the issues. We highlighted issues in the property during their visit, they took photo but not follow up. I gave them benefit of doubt up to now but looks like this was not the case. Please be careful when dealing with Finders Keepers as tenants.
Jimish · 21 September 2024
Agent replied · 2 June 2026
Thank you for your feedback.
I have spoken to the team involved to obtain a little more information on the situation. I believe the issue in the kitchen was controllable and did not present a threat to life or the property, which is why it was not deemed an emergency which required immediate attention. I believe the property management team arranged on Saturday for a plumber to attend the property on Monday morning, so I am sorry to hear that you found the response unhelpful.
I hope that the problem has been resolved and that the rest of your tenancy progresses without issue.
Victoria (FK)
★★★★★ 5/5
GoogleReally positive experience, they were more than happy to help and really informative at every step of the renting process (which in our experience of letting agencies is rare!). I can’t thank Abi, Luke and Heather enough for their support. I would highly recommend them for any person wishing to move to the area.
Callum · 14 June 2023
Agent replied · 13 June 2024
Thank you for this great review for the team in Bicester! Victoria (FK)
★★★★★ 1/5
GoogleIt's unfortunate I'm having to give this rating, but I think it's important to share for future landlords (and tenants). Ignore all the good reviews from years ago - back in 2018 I had a good experience, but that is not the same case with current team so beware. The tenants messaged me a lot to say they were unhappy during their time, but in all honesty I trusted FK and stayed with them. But when the tenants left (and did not leave everything in a good way), FK did not do an adequate check out in my opinion. They didn't share the report with me. They gave the tenants their deposit back and have not fixed the faults now as their responsibilty. I now have to repaint rooms in my house, accept some broken fixtures and make good areas that have been poorly maintained. I'm not sure what exactly the 10% fee was each month or the fees to manage the contract. Responses took forever and then them forgetting what they said on the last call. Really really shocking, I couldn't possibly recommend with the current team in place.
Donna · 28 July 2024
Agent replied · 27 August 2024
We're very sorry to read your feedback here. Your comments have been passed on to our Bicester Office Manager. Joanne (FK)
★★★★★ 1/5
TrustpilotPoor care, attention and timeliness
It's unfortunate I'm having to give this rating, but I think it's important to share for future landlords (and tenants). Ignore all the good reviews from years ago - back in 2018 I had a good experience, but that is not the same case with current team so beware. The tenants messaged me a lot to say they were unhappy during their time, but in all honesty I trusted FK and stayed with them. But when the tenants left (and did not leave everything in a good way), FK did not do an adequate check out in my opinion. They didn't share the report with me. They gave the tenants their deposit back and have not fixed the faults now as their responsibilty. I now have to repaint rooms in my house, accept some broken fixtures and make good areas that have been poorly maintained. I'm not sure what exactly the 10% fee was each month or the fees to manage the contract. Responses took forever and then them forgetting what they said on the last call. Really really shocking, I couldn't possibly recommend with the current team in place.
Donna · 16 July 2024
Agent replied · 2 June 2026
I'm sorry to read this review, especially as you mentioned a previously positive experience. The Property Manager has been made aware of your feedback around this recent tenancy. Victoria (FK)
★★★★★ 1/5
TrustpilotSafeguarding Neglect & Failure to Keep Proper Records
Safeguarding neglect: Allowing contractors to access rental property without properly notifying tenants. In one case a female tenant (student, early 20's) was alone in the property and exited her bedroom to discover a complete stranger (male) standing in the hallway - this turned out to be a contractor who had been given access to the property by FK. Failure to keep proper records and to update paperwork correctly: Incorrectly advising tenants of their monthly direct debits causing a deficit to be allowed to accumulate over several months before correction was made and demand for recompense. When complaints are/were made they are/were met with a level of arrogant defensiveness that is/was unprofessional.
Joanna · 19 June 2024
Agent replied · 2 June 2026
Hi, I understand that you have already been in communication with the Property Manager this week regarding your concerns. We are sorry to hear you are dissatisfied with the response you have received. If you would like to discuss further, please email the Office Manager Eleanor Madeley at eleanor.madeley@finderskeepers.co.uk and she will investigate and respond in line with our complaints procedure. Thank you, Victoria (FK)
★★★★★ 5/5
GoogleLuke who is the agent of Finders Keepers provides good service when introducing a house for letting. Heather who arranged an interview for the landlord and us is helpful. Everything is well organized
The online platform for viewing the house, receiving documents, and signing letting agreements is user-friendly.
Chi · 14 June 2023
Agent replied · 13 June 2024
Thank you for this great 5-star review for the team in Bicester, Victoria (FK)
★★★★★ 1/5
TrustpilotA crime
A crime! as the company name suggests. I just can not get how a company in a country so regulated like the UK can get on with this way to make business. I felt like trapped by a mafia style way of exploiting tenants and taking advantage of their vulnerabilities. Very traumatising experience renting a flat with this company.
Albeniz · 25 March 2025
Agent replied · 2 June 2026
Hi, we are really sorry to read this feedback. I've checked with your Property Manager who was saddened to hear about these comments, especially as nothing was raised at the end of the tenancy. If you did want to discuss it further you could contact her or the Office Manager. Victoria (FK)
★★★★★ 5/5
GoogleThe staff is really friendly and very helpful! I was moving back to the UK after living abroad for a few years and was quite stressed with the prospect of doing everything from afar, but Luke made things very easy and the process went so smoothly!
Chloe · 14 June 2023
Agent replied · 13 June 2024
Thank you for this great review for Luke and the team, it's great to hear that they made your move back to the UK so smooth! Victoria (FK)
★★★★★ 5/5
GoogleWe have used Finders Keepers Bicester Office for over 7 years to manage our rental property. The experience has been Gold Star throughout, communication - excellent, finding the right tenant - excellent, managing all aspects for the tenants on our behalf - excellent, I cannot speak highly enough about the team at Bicester, great people to deal with and highly professional.
Mick · 12 February 2025
Agent replied · 25 April 2025
This is great to read! Thank you for taking the time to leave this five-star review for our Bicester team. Joanne (FK)
★★★★★ 1/5
GoogleAwful experience at the bicester branch. The lady called Abi Clinkard who was very rude. The whole time it felt like she wasn’t keen on answering any questions and she kept rushing us to get over and done with the viewing. Finders keepers is a well known agent and that kind of customer service wasn’t expected at all. I highly recommend to avoid getting in touch with the Bicester branch only because of the very rude lady Abi and her attitude. Worst experience ever. She shouldn’t be working for a company that deserves way better staff than her.
Amazing · 14 April 2024
Agent replied · 13 June 2024
Hi, we're really sorry to see this feedback. Particularly because, as you say, we don't expect customers to feel like they have received rude customer service. Abi will also be really sorry to see that any customer feels this way.
It would be useful to have some more information from you so that we can talk to Abi and the Office Manager in a bit more detail, if you're happy to email info@finderskeepers.co.uk. Thank you, Victoria (FK)
★★★★★ 5/5
GoogleI recently had the pleasure of collaborating with Heather Makepeace and Vicky Loveland at Finders Keepers in Bicester. I must commend their outstanding service and professionalism throughout the rental process.
Their responsiveness to my inquiries and their willingness to address any concerns surpassed my expectations. They consistently went above and beyond to ensure a smooth and hassle-free experience for me. Their expertise and guidance were instrumental in navigating the rental process, and I always felt supported and well-informed.
Furthermore, their friendly demeanor and positive attitude made the entire journey enjoyable. It's clear that they genuinely prioritize their clients' needs and are dedicated to providing top-notch service.
In summary, I am truly grateful for the exceptional assistance provided by Heather and Vicky. They have made a significant difference in my rental search journey, and I cannot thank them enough for their dedication and professionalism.
YONG · 14 April 2024
Agent replied · 13 June 2024
Thank you for leaving this fantastic five-star review for our Bicester team, they will be delighted! Joanne (FK)
★★★★★ 1/5
TrustpilotFK Witney needs better staff
The first time I was with FK Witney five years ago it was fine. Communication was great, I had no issues. This time its been a nightmare, avoid renting with them if you can.
Nell · 24 November 2025
Agent replied · 2 June 2026
Hi,
We are sorry to read your feedback.
I'm afraid I cannot find your name in our database, so I am unable to find out more about the situation. I have forwarded your feedback to the Office Manager in Witney so he can review in a general sense.
Victoria (FK)
★★★★★ 5/5
GoogleWe recently moved from London to Bicester, we found an amazing house with Helen’s help. She made the whole process so fast and without any issue and she was always available to help.
Massive thank you to the whole team for the amazing customer service and a big thank you to Helen she was amazing, super professional and so helpful.
Highly recommend to everyone.
Lúcia · 14 June 2020
Agent replied · 13 June 2024
Hi Lucia, thank you for this great 5* review for Helen and our Bicester team, we wish you lots of happiness in your new home. Anna (FK)
★★★★★ 5/5
GoogleI've been a tenant through Finders Keepers in Bicester for the last 4 years. And they've been great to deal with, really helpful, responsive and always kept me informed. I'd thoroughly recommend using them if you're looking for or have a property to rent.
Mark · 29 July 2025
Agent replied · 26 December 2025
Thank you for leaving this five-star review for our Bicester team and for recommending them! Joanne (FK)
★★★★★ 1/5
TrustpilotExtremely rude and unprofessional…
Extremely rude and unprofessional service from Denise at this letting agency’s Abingdon office. Her attitude was condescending and completely unacceptable. I really regret not reading the reviews about this agency before using their services.
Cynthia · 23 October 2025
Agent replied · 2 June 2026
I’ve spoken with the Office Manager at our Abingdon office and, unfortunately, it seems as though all the correct procedures were followed. You would have been presented with links to our Guide to Renting multiple times in the search and application process, and within that we explain the legal terms under which a holding deposit would not be refunded. This is not a company policy, but the terms under Tenant Fees Act 2019 which all agents would apply.
The tenancy was not entered into with the required 15 days (as the tenancy agreement we had created and sent you had not been signed), and you decided to then not proceed with the tenancy.
I’m sorry to read that you felt Denise was rude and unprofessional as this is extremely unusual. We normally have very positive feedback for how she helps our customers and clients and so we apologise for any miscommunication.
Victoria (FK)
★★★★★ 1/5
Googledon't really understand the reviews on here, they must all be fake/paid for because as suspected, Finders Keepers are pure DAYLIGHT ROBBERY when it comes to checkout. I got more back from my Uni accom which says everything. they want you to pay for the whole house to be redecorated, professional carpet & general cleaning throughout - even though the cleaners they recommend do a worse job than i would have and I had to go over all of it - and then they charge you EXTRA when the cleaners THEY recommend don't do a good enough job. Also charging us to fix blinds which were broken when we moved in. The landlord even commented on how immaculate it is yet we've lost £800. why call it a deposit? just call it a refurb charge. Let's call a spade, a spade.
Roxie · 16 December 2023
Agent replied · 13 June 2024
Hi, I'm sorry to read your feedback. I have contacted your Property Manager about this and she has been trying to call you to speak about your experience. She was under the impression that you'd come to a deposit return settlement that you were happy with, so if that's not the case please do get back in touch with her. Thanks, Victoria (FK)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
