Finders Keepers reviews

★★★★★ 1/5

Google

Absolutely disgusting. We inquired about a property 25th July and asked to view it as soon as possible, Holly was the letting agent and she sounded like she was talking down to us even though we were nothing but polite. She told us the landlord lived abroad so we’d have to wait for their response (even though the property was empty) however we went with it. We then didn’t hear anything from Holly so we decided to call again, left a message and an email, then found out she was in fact ignoring us as she answered a colleague’s call straight away and told him the same rubbish she’d told us “waiting for the landlord” (this was 4/5 days after inquiring) we then receive a phone call the next day reassuring us “I haven’t forgot about you” and that the landlord wanted to ask some more questions, we offered to answer any questions then and there but were told the questions were just what Holly had already asked us??? At this point we were really annoyed and felt we were being messed about. It gets to a WEEK later and we still hadn’t been able to just view the property!!! Two weeks later and we still haven’t heard anything from Holly so we decided to check on the house online, it now says LET AGREED! So we were just messed about and lied to the whole time when clearly someone had already got the house. Absolutely disgusting and as a result we’ve missed out on a house we really loved so thanks a lot Holly!!!☺️

Jess · 10 August 2025

★★★★★ 1/5

Trustpilot

Unprofessional and the service is suck

Unprofessional and the service is suck. I have a tenancy starts on 28th and ends on 1st. Yeah that's fine , few days to pay extra. Before 3 months to the end, they need renew or vacate notice.I signed the agreement to renew 1 month which should be ended on 1st again. They changed it to 2nd without notice me just because 1st June is a Sunday. And I have to pay 1 day(30 quid) extra which is not my problem. This agent is just so unprofessional and wouldn't give any notice.

Luchao · 8 May 2025

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ I had the best experience with Abi, she genuinely went above and beyond to make sure everything went smoothly. We all know how stressful moving house can be, but Abi and her team made me feel completely looked after from start to finish. Professional, kind, and super responsive. I couldn’t have asked for better support during the process. Highly recommend!

Sergio · 28 August 2025

★★★★★ 5/5

Trustpilot

Wonderful Estate Agent!

I rented my first property through Finders Keepers, and have used them again for my second property search. They knew exactly what I was looking for, and I am very happy in the property that they found for me. I have no reservations in recommending Finders Keepers. Thank you Holly, Heather and team!

Leanora · 7 October 2025

★★★★★ 1/5

Google

Allowed our landlord to extort us for more money than we should have paid to leave early by breaking the terms of the contract. Reported issues were hardly ever resolved. Absolutely awful and rude customer service, tennants beware and avoid. There is no money in the world that would convince us to rent from this company again.

Victoria · 30 July 2025

★★★★★ 1/5

Google

Writing this review around 1.5 years later because I committed to forgetting about it. After the many months of planning it takes to relocate ~200 miles, the tenants of a property we'd commited to (contracts signed, deposit and rent paid) refused to move out on time. We were informed approximately 7 days prior to our key collection appointment. Finders Keepers advised they'd keep us informed but didn't really know what would happen. This later turned into "we'll find you another place", though none were suitable, most we're not in the locale, much more expensive, or not pet friendly. We had liked a property from another branch, we were referred back to them but ultimately the landlord went for a petless tenant. 2-3 days before we were due to collect keys contact fell apart. Phone calls were not answered. Until eventually Finders Keepers simply returned our deposit and rent & called it a day. They broke contract days before key collection, leaving us in the lurch, with all our things packed & movers booked to transport us ~200 miles. Long story short, only rent from Finders Keepers if the property is in vacant possession, or risk having 0 support if something goes wrong.

Ryan · 16 March 2026

★★★★★ 5/5

Google

Edit: We have been renting through Finders Keepers for two years now, and we always had an excellent experience. We recently moved house, and the process of checking out and checking in to the new property was very smooth, as well as searching for the new one when the contract ended. This is our preferred letting agency in Bicester and wouldn't go anywhere else. Thanks Heather, Kieran, Sam, Abi, Holly and team for everything! --- We were very well receptioned by Abi, who promptly helped us even though no properties (within our requirements) were available at the moment. The entire process of viewing, holding a property, providing our documentation, asking questions (and we had a lot of them since we were moving from another country) and reading and signing the tenancy agreement went very smoothly. Extra kudos to Abi and Heather who were patient and kind during all of our contacts. FindersKeepers is our favourite letting agency in Bicester and definitely would recommend to anyone looking for a new home.

Leonardo · 23 September 2024

★★★★★ 1/5

Trustpilot

Avoid Finders Keepers!

We were tenants continously for 8 years. Always paid rent on time, had the house professionally cleaned by FK's recommended cleaners. They are refusing to return our deposit. Trying to charge us £12 for a missing light bulb, £60 for a vacuum cleaner and a microwave left in the garage (which must belong to previous tenants). Gave them a new light bulb (costed £2) and collected the items to take to the skip. The garden was landscaped to have pebbles. Over the years the plastic sheet under the pebbles deteriorated and weed grew all over the pebbles. It became impossible to maintain the garden, which we have been saying to FK for the last few years. So last year we asked, if the landlord would arrange a new landscaping. This is not a tenant's responsibility. FK said landlord didn't want to do anything. Then I told them last year (twice via email) that we will stop maintaining the garden and would object to our deposit being held for this. FK did not comment or respond. Now they are holding our deposit. I contacted the branch manager and she says our property manager is on holiday. She will respond when she comes back! If you are a tenant avoid this agent, if you can! If you are a landlord beware, you will be charged for unnecessary visits and repairs!

HM · 15 September 2026

★★★★★ 1/5

Trustpilot

Very disappointed so have to share to…

Very disappointed so have to share to ensure others don't make the same mistake of choosing FK to support accommodation needs. Currently in a discussion about termination of tenancy. My son spoke to the Team in person, was advised to put termination in writing which he did. He asked for confirmation of his understanding of requirements, payments and the potential of filling his place in the agreement. Received no answer. He then phoned 3 times in the days after, no call answered and no calls returned. 2 months later, we received a message stating the termination correspondence was not good enough and that the termination would only start from the day of their response.. WRONG ANSWER. Notice to terminate need not be acknowledged by the Landlord or in this case FK. If they were unclear, they had plenty of opportunity to respond to the correspondence and/or to return calls. I'm now seeking legal advice, which is a shame given we honoured 2 month's notice and rental payments. All this even though my son never actually moved in. I would warn against others using their service, not recommended. Trying to pull a fast one at the risk of bad review and legal action.

Elliot · 9 September 2026

★★★★★ 2/5

Trustpilot

I would be very cautious and on the…

I would be very cautious and on the ball when you get your tenancy with FK. I really feel disappointed and they tried to pull a fast one with cleaning. So my advice is: Check your inventory inperson and raise anything even the most minor things, or as soon as you become aware, don’t feel you’re being too picky!. Check there is a professional clean invoice prior to your tenancy, check what you see substantiates a professional clean and check the receipt for cost. When it comes to checkout, do this in person and make sure they are not trying to claim higher expectations than what you experienced moving in. Recheck your inventory and evidence you have, make sure all images are time stamped and show like for like or differences. From experience they will try and pick on the most petty things, things that were in the same condition on moving in or in places you wouldn’t expect and trivial. Ask them at least a week or two before checking out for a checklist of what they go through with transparent criteria. Be aware of your rights and what constitutes claims that are disproportionate and extortionate cleaning prices Be aware of what would count as going beyond apportionment and into betterment and make sure they share professional cleaning invoices. Very disappointing end of tenancy experience.

Jo · 9 September 2026

★★★★★ 5/5

Google

We've had a flawless experience renting with Finders Keepers to date. Holly showed us round the property - she was patient and friendly. She also was flexible with the appointment time, allowing us to view the property an hour earlier due to another viewing of mine being cancelled last minute. After paying the holding deposit, further communication to Finders Keepers was with Holly too. She happily resolved any additional questions we had. Once the tenancy agreement was signed, Heather was our single point of contact. Communication between us has been via email, and any further queries we've had have been promptly replied to. We've no issues with the property (and hopefully that remains true), but I'm confident that if we did, any issue - no matter how big or small - would be dealt with professionally and quickly.

Tom · 15 March 2024

★★★★★ 1/5

Trustpilot

Unsympathetic, unfair, the worst agency…

It’s been three years since I rented with Finders keepers and it has taken that long to recover from my experience of renting with them. My husband had died of cancer and neighbours moved in next door, who were house flippers. For the year that the neighbours owned the property next door it was non-stop banging and drilling and noise. Finders keepers were incredibly unsympathetic and clearly didn’t care. They made it clear that it was nothing to do with them. Although legally this is the case it was shocking how uncaring they were, especially in lieu of the fact that my husband had died. We ended up leaving the property and Finders keepers, despite the fact that I spent a lot of money getting a cleaning firm in, wanted to not only take my deposit of about a grand and a half but also additional money on top. I had to get an on money involved who ended up ruling in my favour, so that I didn’t end up losing all the money they wanted to take from me. I have rented over for many decades with many agencies and always had a positive experience until this agency, who are the worst agency I have ever rented with. I should have known, because when I walked into the office for the very first time, somebody was there with a complaint and they were dealing with it very poorly.

Jayne · 18 November 2025

★★★★★ 5/5

Trustpilot

Great property management for the house we rented as student tenants

Finders Keepers managed our student tenancy on behalf of our landlord, and were super throughout. Callum took over as our property manager part way through our tenancy, and showed huge attention to detail, especially during our check-out. Callum was really communicative both over the phone and on email, and really worked with us to make sure we were heard as tenants. We felt really safe and assured renting as students with FK (not always a given as we've since learnt from other estate agents!), and we felt FK held our best interests throughout. We were very lucky to also have an exceptional landlord, who it was clear FK kept a good working rapport with; minor maintenance issues that we reported were dealt with quickly and professionally. Thank you for a really positive rental experience!

Beth · 16 September 2023

★★★★★ 5/5

Trustpilot

Professional calm attitude

Abi at Finders Keepers is the most professional lettings advisor I have ever dealt with and I have dealt with a few. What was a very stressful process and not straight forward, Abi made each step of the journey a lot easier with her calm professional attitude and her knowledge of the letting process. I will definitely be recommending Finders Keepers in future.

Alastair · 26 July 2024

★★★★★ 4/5

Google

Myself and my partner started flat hunting and finders keepers made the process so easy! Holly showed us round our first flat which we instantly fell in love with, her knowledge and presence throughout allowed us to want the home so much more. Finders keepers quickly responded to our questions and the process all in all was very efficient, which we wanted. Holly is a great value to the company and we are so grateful for her and the lettings team at finders keepers for being so efficient and professional. Highly recommend.

Georgia · 14 June 2023

★★★★★ 1/5

Trustpilot

Utter Lies! So Unprofessional

Firstly I would give them a 0 if I could! I have never come across a letting agent who is so unprofessional before. I enquired about a property with the Bicester office her name was Holly. I found her to be incredibly rude, unprofessional and deceitful about the whole process with an enquiry on renting a property. She was very abrupt with myself and a colleague, didn’t return calls or emails and IGNORED my calls as she would answer to another mobile other than mine. I asked to view the property several times and was told it wasn’t possible even though it was empty and still being advertised as on the market! The property now says let agreed and she still hasn’t informed me, I would have been totally fine if she had told me from the start that the process was already going through rather than lying about the whole “I’m waiting on the landlord to get back to me”. I feel she was saving the property for someone else. So disgusted.

Jackie · 6 August 2025

★★★★★ 5/5

Google

Thanks to the team for allowing me to find a home I really like! I was searching for something close to my parents, and I came across this property, it was so cute, the process was seamless, fast, and Heather Makepeace is so friendly and wonderful, she manages the property and has made the moving experiences a breeze! Thank you.

Luoana · 28 June 2024

★★★★★ 5/5

Google

I had an amazing experience with this company. The customer service was outstanding, and the house was exactly what I was looking for. I was so pleased with the service I received from this business. They went above and beyond to help me find the perfect house. I’m very happy with the service from Holly, Heather, Abi and the team at finders keepers Bicester.

Deiveson · 14 April 2024

★★★★★ 5/5

Google

I have let my property with Finders Keepers for the last 10 years. They have always been friendly, efficient and they do their job very well. Heather (Makepeace) has been so wonderful at dealing with any matters arising from the property and is a joy to work with. She is very proactive, so very little work is needed from myself (always a bonus!). Her 6 monthly property reports have been very useful in pre-empting any issues arising. My tenants must also be happy, as they have remained in the property for many years now.

Elliot · 17 May 2025

★★★★★ 1/5

Trustpilot

Is this Victorian Britain in the Industrial Revolution?

So bad … I wish I had read these reviews prior to renting through this company. The house we rented was really expensive over 2k. It was terrible the roof leaked, mouldy windows, stunk of cigarettes, dangerous oven which was a fire risk, found a razer and metal tools all over the mud pit garden, unusable conservatory due to leak, toilets were disgusting, central heating oil tank leaking !!!! … so we moved in I cleaned it up and complained about the issues above all of which were ignored except the oven after I paid an electrician to make an assessment and the oil tank as it was an environmental hazard !!! Now after all that we have moved out and they are keeping our deposit !!! This company takes advantage of people and should be made accountable… do not use

Abi · 29 April 2025

★★★★★ 5/5

Google

I've been a landlord with Finders since the last century! I've been using this office since it opened and always had great service. They write good reports and manage issues quickly, which is important to me as I like my tenants to be happy in their homes. Now many years later, they have helped me divest and been very gracious and helpful. Thank you, much appreciated. :-)

Jayne · 28 August 2025

★★★★★ 5/5

Google

We recently got sent a potential rental property from Shane at Finders keepers Bicester . He had listened to our brief perfectly. The house was exactly what we needed as a family . Shane has been absolutely fantastic in supporting the process of moving in to the property . I can not rate him enough . Thank you Shane from the Haynes family .

Lisa · 17 September 2023

★★★★★ 5/5

Google

While recently moving out of a property that Emma Kepinski helped to place us in many years ago, I had to go through some old emails to retrieve some documents. I was reminded of how smoothly and professionally the entire process had been handled back then, and how little trouble I ran into at any point during it, even though it involved a fairly blind move out of London and into Bicester. At the time, I hadn't thought too much about it, precisely because nothing went wrong, and nothing was ever unpleasant. I would not normally write anything positive about a UK letting agency or one of its agents, but this case is different. Based on my experience, I highly recommend Emma as a letting agent. (As the property was let but not managed, I can't make any comment on the quality of maintenance by this branch.)PositiveProfessionalism

Nick · 14 June 2021

★★★★★ 5/5

Google

My wife and I recently moved to the UK and embarked on the task of finding a property to rent. Yes there are some great agents out there however our experience with Finders Keepers was superb! Helen Reeves assisted us with the viewing, negotiation and contracting for our dream house after so many scary viewings! Helen was professional, efficient and truly the guiding light we needed in this completely new process. On successful completion of the agreements etc Helen handed us over to our managing agent Richard Piercy who has been nothing short of incredible! From welcoming, advising and assisting with a minor issue relating to a kitchen appliance. The mentioned issue was reported to Richard and within a day he had response and commitment from the landlord to investigate further. All in all it only took a day to resolve and we were back up and running. To be honest as a family we are so happy to have signed up with Finders Keepers Bicester and hoping we remain in this home with the team for sometime ahead. Thank you so much to Helen and Richard for making a daunting experience so smooth and enjoyable!PositiveQuality, Professionalism, Value

Kyle · 14 June 2021