Robinson Jackson Welling reviews in Bexley

★★★★★ 1/5

Trustpilot

AVOID THIS ESTATE AGENTS

AVOID, AVOID, AVOID this estate agents at all costs ! had to keep asking for updates which never came. Finally made a complaint to branch manager at Chatham by mail, received in my opinion a vulgar display of how NOT to talk to an existing client.FOUR DAYS NOTICE GIVEN BEFORE COMPLETION AND THIS COMPANY REFUSED TO TAKE ANY RESPONSIBILITY.We had planned to give all of my wife's late mother's furniture to the British Heart Foundation, however this was not possible and we ended up having to have it collected ourselves at a huge cost and the furniture was destroyed as we had nowhere to put it.We approached RMJ to ask them to cover the cost of the collection from their £4710.00 fee but they flatly refused.Basically we now have to pay them £4710.00 for not doing a professional job.ABSOLUTELY SHAMEFUL AND AVOID THIS ESTATE AGENTS IF YOU CAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Don · 29 June 2021

★★★★★ 5/5

Google

We had a great experience, they were really accommodating and managed to squeeze us in for a viewing at short notice, which we really appreciated! The team were friendly, professional, and made the whole process easy and stress-free. Thank you for going out of your way to help us see the property, it made a big difference!

Valentin · 14 October 2025

★★★★★ 5/5

Google

Had a great viewing of a property with Sue recently! She was incredibly professional, welcoming, and happy to answer all our questions about the property and the surrounding area. A really positive experience overall! Thank you again!!!

Rohan · 11 April 2026

★★★★★ 1/5

Trustpilot

Atrocious is too good a word to…

Atrocious is too good a word to describe them. 1 viewer in 8 weeks of their being sole agency! They failed to answer detailed questions I asked of them. FAILED TO COMPLY WITH THEIR OWN COMPLAINTS PROCEDURE. Unable to adhere to sellers instructions. They got initial property description WRONG 3 TIMES. Even on last day as my agent, 2 out of 2 viewers failed to arrive! Del Boy Trotter could have done better. 8 WEEKS WASTED BY THEM. Recommend them to your enemies!!

Douglas · 3 May 2021

★★★★★ 5/5

Trustpilot

The best estate agent in Kent Robinson…

The best estate agent in Kent Robinson Jackson Northumberland Heath very professional Dexter and Jane were so good they always put my mind to rest as I did not need to keep calling them to see how it was going as they kept me updated regularly and it was a very fast turn around I would recommend them to anyone that was selling there property as they did Exactly what they said and got my property sold in good time Thanks to the team x

Bobby · 5 March 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking service from start…

Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t recommend them even if they were the last estate agents on earth!!!!

Daniel · 10 February 2026

★★★★★ 5/5

Trustpilot

Just wanted to say a big thank you to…

Just wanted to say a big thank you to the Strood team especially Jade and Michelle to whom where both amazing , helpful and very much professional in dealing with the sale of my House the whole team gave me confidence and understood the sensitivity of the case to which they where dealing with , i would recommend this team to anyone wishing to use an estate agents

Peter · 2 November 2022

★★★★★ 5/5

Google

She was wonderful. Thanks

Yam · 2 April 2026

★★★★★ 1/5

Google

James was extremely helpful and did his best to make everything sprint through with the documents, lease, verifications etc. Extremely helpful and went out of his way to help me out as I had to move in by a certain date. However on day of key handing over, there was a slight miscommunication of the place where they will hand us the keys and we reached the house we rented with our 6 months old baby and all furniture. Stacy, with whom inspite of repeated requests and explaining that we are sitting on pavement with a 6 month old and bad weather, the lady was highly inconsiderate and didn't care there was an infant sitting on road. Their office was hardly 2 km away and could have easily sent someone to send keys. I explained her my situation many many times and begged her to understand and be emphatetic but, in her own words "she didn't care". Had no humanity. Was shocked how there are two extremes in one organisation.

Neerav · 23 October 2020

★★★★★ 5/5

Google

Robinson Jackson Welling branch have been excellent in every way. Have kept me updated at each stage of the process. Would definitely recommend

Julia · 19 April 2025

★★★★★ 2/5

Trustpilot

I've had a very mixed experience with…

I've had a very mixed experience with Robinson Jackson lettings. On the positive end they are generally easier to get hold of than other estate agents. On the negative end, they promised things that weren't delivered (photos of flat inspections etc). They also wash their hands of issues when you raise an issue and leave it to you to sort out. I left the relationship with them feeling like I wouldn't choose them again

Gemma · 12 March 2025

★★★★★ 1/5

Trustpilot

Awful

Awful - rainham branch Kent Kelly has taken £20 of my deposit to glue a small corner of the carpet on a step. 1 month after, the job was not done, also when I asked for a receipt refused to give me one. How could she, if it didn't exist?Also they tried to take more money of me but couldn't because didn't have proofs Also when you ask to fix something while you're living in their property, it takes long, nothing is straightforward, and if possible you are made to pay.Maybe other branches are ok but Rainham is hallucinating I simply had to complain to ombudsman because there is none to complain to apart from Kelly and Natalie the managers in Rainham. Noone gives you any details Worse letting agency

Diana · 24 August 2020

★★★★★ 5/5

Trustpilot

Ellie you’re a legend!

Ellie and the team at Robinson Jackson have been superb and really have helped during this new chapter in our lives. They have been accessible and answered any queries we’ve had.Ellie has been a star and anyone who is appointed her services are in very good hands! Once again thank you Ellie you legend!

CeCe · 15 November 2023

★★★★★ 5/5

Trustpilot

Erin and ellie have been super helpful…

Erin and ellie have been super helpful of getting us our home, they have made sure everything is done as soon as possible and have been in contact about everything step, can't fault them, Gravesend

Customer · 30 March 2026

★★★★★ 5/5

Trustpilot

Ennis and libby amazing

Used r&J to rent a property in Maidstone area, my experience from start to finish has been nothing but bliss. The pair who have been handling my application ( libby and Ennis ) have been absolutely amazing, couldn’t fault them if I tried. Based off previous experiences with attempts to rent, this company has went above and beyond and managed somehow to get me a property within 3 working days! If you’re looking to rent somewhere use these guys, they make other companies look clueless.

Consumer · 9 December 2024

★★★★★ 5/5

Google

We dealt with Tony, the branch manager, when looking for our first home. He was excellent and very accommodating in helping us arrange viewings, liaise with the owners and getting our offer across. We completed on the house not too long ago and would like to thank Tony and everyone at Robinson Jackson for helping us in getting our foot on the property ladder.

A · 10 January 2023

★★★★★ 5/5

Google

Lovely experience Informative

Vanij · 26 March 2026

★★★★★ 5/5

Google

A really good lettings team that are happy to help, they made a very stressful time manageable. At the viewing, Lily was very friendly and let us look round in the way we wanted to. From putting in the offer to collecting the keys, the team were very responsive and I felt well guided through the process. Both James and Stacey were always ready to help and easy to get hold of, I'm very grateful for their support.

Harry · 23 October 2020

★★★★★ 5/5

Google

Viewed a property with Sue. Very helpful and informed agent who walked us through the property and answered all of our questions of which there were many! Really good experience with Sue.

Ant · 13 April 2026

★★★★★ 5/5

Trustpilot

My experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked

My experience with Robinson Jackson was awesome they were never tired of me always ready to listen and provide answer throughout. my special thank goes to all the sales team specially Tammy who worked with me tirednessly. Thank you Tammy

Ese · 12 July 2024

★★★★★ 5/5

Google

We definitely made the right decision when we chose Robinson and Jackson, Welling branch to sell our house, from the moment we met Scott when he came to value the house he explained everything and made us feel very comfortable. The whole process went very smoothly we were kept informed and updated regularly, Tony branch manager was very helpful at all times we sold and completed in less than 3 months. Thank you Tony, Scott and all the team. Yvonne Gallardo

Yvonne · 24 October 2019

★★★★★ 5/5

Google

I decided to rent out my home earlier this year but was unsure which letting agent to use. I received 4 different visits from different agents but Robinson Jackson was the best with their Infinity package. From the moment that I gave them the instruction, they were super efficient and helpful and let the property within the first week. I can't speak highly enough about the communications that I received from them, particularly Lilly who kept me completely up to date, notifying me when things needed to be done via their portal (which is fantastic by the way!). My tenants have moved in today so fingers crossed everything goes well!

Kim · 24 October 2019

★★★★★ 5/5

Google

I have been looking for the perfect house to rent in South Welling for 3 months and James Kamara @ Robinson Jackson Welling Office has helped me in succeeding it. He was very professional, always takes and returns my call. James was very attentive, he prepared all the information I need for moving in, managed communication very well between me and the landlady. He will be there if you need his help. I am very impressed with his level of professionalism as well as his kindness in helping his clients.

Tsuni · 24 October 2019

★★★★★ 5/5

Google

I can't thank Scott, Tony and the team enough at Robinson Jackson, Welling for the outstanding service I received when buying my property From the first phone call I made inquiring about a property to finally completing, I can honestly say the team did everything they could to make my purchase as smooth as possible for me... Scott immediately was very professional, friendly and accommodating on the phone when fitting in my first viewing and made time to arrange additional viewings if I required. He was always available to answer any questions I had as my purchase progressed and I was delighted he could be the one to tell me when my offer had been accepted! Being a Help to Buy customer, I had lots of questions and Scott, Tony and the team always got back to me without fail to reassure, advise and answer all the many questions I had. When it came to the process of exchanging, Tony did everything he could to assist in progressing this as soon as possible ensuring he spoke to all relevant parties on my behalf. I would personally like to thank Scott, Tony and all the team at Robinson Jackson for all their hard work, expertise and excellent customer service they provided. Thanks to them, it made my experience of buying my first home a dream! I would definitely recommend and will be using them again in the future! Well done and thanks so much guys! Jen

Jennifer · 24 October 2019