Robinson Jackson Welling reviews

★★★★★ 5/5

Google

From the initial meet to put us on the path of selling our property Robinson Jackson proved that they were way above the other agents I had round, and I wasn’t disappointed. House was in market within a week and they had also set up 11 viewings in the process. After the viewings we had 3 offers and the house was sold WOW all within 3 months too. Attention to detail, customer communications and plenty of advice (as we had never done this before) made this agent heads above the rest. I highly recommend Robinson Jackson for everyone reason you could possibly think of, because once they started the process it was smooth start to finish 10/10 on every level

Michael · 23 October 2022

★★★★★ 5/5

Google

Sue was very professional and extremely knowledgeable about the local area. She provided us with valuable insights to help with our decision making

Reece · 6 September 2025

★★★★★ 1/5

Trustpilot

I had a very bad experience with this…

I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.

Rina · 26 May 2025

★★★★★ 1/5

Trustpilot

ROBINSON JACKSON Contributing to the poor living conditions in the UK

I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn't been in touch to address repairs or replace damaged items. Been dealing with a manager Steve Thompson who's the person who left the 5 star review BTW so their rating is manipulated. He confirmed that his staff made no notes of the issue on the 20th February when the leak appeared on 11th August 24. These people will take money from landlords but provide minimal support and management services, and when there's an issue they waste time and effort causing more stress with idiotic sarcastic comments rather than resolve the issue, and have the nerve to get defensive when you mention incompetence is being displayed rather than doing the professional thing and assist with resolving the issue. This company needs to be liquidated or disbanded, if it chooses to stay active then they need to learn English, and understand their responsibilities and liabilities. Also, if they inform you that you need to claim on your contents insurance, their landlord is liable in my instance and their landlords insurance should be able to replace my items as they and the landlord are liable. What a joke, they can't even pass on basic information for God's sake, even a potato has more use than those I've dealt with, at least a potato has the potential to power a light bulb, these lot probably aren't even fit for fertiliser or manure.

Xane · 22 May 2025

★★★★★ 5/5

Trustpilot

Lacey was great

Me and my family Have been shown around the same property twice by Lacey. She was very professional and we didnt feel rushed at all. She was friendly/polite and sociable. And a credit to your company.

Danny · 18 June 2026

★★★★★ 5/5

Trustpilot

Had a great experience with Robinson…

Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!

Jada · 5 September 2022

★★★★★ 5/5

Google

We were attended by Sue and she was lovely. Answered all our questions

Rio · 2 April 2026

★★★★★ 5/5

Trustpilot

Thank you for your professionalism

We have used RMJ for many years and they haven’t disappointed. Tammy has been very helpful in attending to all our questions and concerns. The overall team at RMJ have also been very polite and friendly. Would not hesitate to use them again.

Neil’s · 21 November 2024

★★★★★ 5/5

Google

Thank you to Harry for some really sound advice around the current housing market and a first class valuation of my property. These guys know what they are doing.

Ian · 21 May 2025

★★★★★ 5/5

Trustpilot

I would like to recommend…

I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company

Customer · 9 July 2024

★★★★★ 5/5

Google

I have been on a real journey with Robinson and Jackson over the past 9 months. They have helped me with a troublesome tenant and managed to sell my property also. Always available to talk and always offered the best advice. It has been a real pleasure using their services and I cannot fault anything. Thank you to Scott & Team, for everything

Rob · 23 October 2023

★★★★★ 5/5

Google

Sue arrived before our alloted meeting time, which was great. She had the details of the flat to hand and was very enthusiastic about the property we viewed. She was able to answer most of our questions on site and was very quick to get back to us with things she needed to follow up (within 20 minutes of us leaving). Thank you for your time Sue.

Toby · 24 August 2025

★★★★★ 5/5

Google

Recently used RJ Welling to sell my Fathers property. Had a a really good service from start to finish. Nice to deal with people that you don’t have to keep chasing up & be on their backs. Plus they keep you updated - which for me is a positive - I like being kept in the loop. 16/10/25.

G · 13 November 2025

★★★★★ 1/5

Trustpilot

Avoid Robin Michael Jackson

For sellers and buyers alike, please avoid this Michael Robinson Jackson letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this isSimply unprofessional, incompetent and self serving by this letting agent. Booked a viewing request via zoopla, got a call from one Joseph in the Gravesend branch who told me that the Mortgage Illustration that I had given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property.The Joseph guy simply did not read through the Mortgage illustration to understand it clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principlewhich in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK. Back to the point in fact, I forwarded him another agreement in principle which he says has ran out and I said well, it shows you I can afford what you are asking but the guy insisted I should get him an up to date AIP so i came off the phone, checked through the Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration outlined as he did not take his time to read through the Illustration after which he put me on hold to several timesto check with his colleagues. You won't believe after seeing that he was wrong, he startedasking for proof of funds to which I told him if he's trying to see my bank statement just to view the property, that would never happen. He went to their rehersed line that the vendorwants to see all those information to which I said if that's what RMJ and the vendor wants, it's not going to happen and that there are other properties on the market to viewwithout going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it againand I told him I won't be giving him those because all they wanted initially was AIP and now he wants more to just view the property. To make everything worse after he noticed I wasn't going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the propertyto which I said, you should have told me all that from the beginning that you don't have access to the property to commence viewing but we've gone through all these for you to tell me that you want to put me in a viewing list when you have access to which you have no clue. My take to people isto avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is a letting agent that is in for itself and not the vendor and obvious no proper idea of customer service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the officeto make this call in the cold so you can understand how annoying it is to provide all the information the guy needed and then be told, we don't have access to the property yet but when we do, we will put youin the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ, if you can speak or show the potential buyer the place yourself, do it and be open to share your contactwith buyers especially if you want a quick sale as this guys will keep your property on the market just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view another property advertised by a different letting agent and one of the agents called me and said, I will takeyour name down and let you know when we have access to the property as the vendor is away. That was nice and easy, no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property. The government need to look into this issue with letting agents asking to see people's bank statement/AIPbefore viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it and I get it, someone might be saying they only want to see serious buyers to which I say, if every business in every sector operates like this, they will run aground in not time. It's part of life that someone might ask to view and change their mind but they should not be forced to show personal information just to view a propertythat the letting agent use for the statistics. By the way, if you've ever given them your information, you can ask them to delete it according to the GDPR regulation.

Solo · 23 November 2021

★★★★★ 1/5

Trustpilot

Promise the world and give you nothing

Promise the world and give you nothing, weeks without any communication or advice. All the staff were friendly at first, then once they have you, they quite pompous and overbearing. Think they are mini gangsters..

Just · 16 May 2026

★★★★★ 5/5

Google

I had to sell my mothers home on her request to fund care home fees and I got quotes from local estate agents, RJ were the most competitive but they over delivered on service, simply the best estate agents I have ever dealt with....EVER!. We had the property sold within 7 days of marketing then around February the bottom of the chain fell out and then lockdown disrupted marketing it again. Through out this time RJ team, shout out to Tony Murray, Scott and Tony Hodges ( Senior Partner ) who kept me informed all the way and proactively worked on getting this over the line which they did in early October.PositiveResponsiveness

Keith · 23 October 2021

★★★★★ 5/5

Google

A big thank you to Tony and his team at the Welling branch. 16 years ago Robinson Jackson helped me find a house to buy. I received excellent service then, and 16 years later they sold that same house for me, and once again I received excellent service. I would highly recommend Robinson Jackson. They are a professional team who make the process as easy as possible for you, from the minute you put your house up for sale to the minute you complete.PositiveResponsiveness, Professionalism

Janie · 23 October 2021

★★★★★ 4/5

Trustpilot

the team were helpful at every stage

the team were helpful at every stage - we'd moved aborad and trusted them to sell the house

Stephen · 3 September 2026

★★★★★ 1/5

Trustpilot

AVOID THIS ESTATE AGENTS

AVOID, AVOID, AVOID this estate agents at all costs ! had to keep asking for updates which never came. Finally made a complaint to branch manager at Chatham by mail, received in my opinion a vulgar display of how NOT to talk to an existing client.FOUR DAYS NOTICE GIVEN BEFORE COMPLETION AND THIS COMPANY REFUSED TO TAKE ANY RESPONSIBILITY.We had planned to give all of my wife's late mother's furniture to the British Heart Foundation, however this was not possible and we ended up having to have it collected ourselves at a huge cost and the furniture was destroyed as we had nowhere to put it.We approached RMJ to ask them to cover the cost of the collection from their £4710.00 fee but they flatly refused.Basically we now have to pay them £4710.00 for not doing a professional job.ABSOLUTELY SHAMEFUL AND AVOID THIS ESTATE AGENTS IF YOU CAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Don · 29 June 2021

★★★★★ 5/5

Google

We had a great experience, they were really accommodating and managed to squeeze us in for a viewing at short notice, which we really appreciated! The team were friendly, professional, and made the whole process easy and stress-free. Thank you for going out of your way to help us see the property, it made a big difference!

Valentin · 14 October 2025

★★★★★ 5/5

Google

Had a great viewing of a property with Sue recently! She was incredibly professional, welcoming, and happy to answer all our questions about the property and the surrounding area. A really positive experience overall! Thank you again!!!

Rohan · 11 April 2026

★★★★★ 1/5

Trustpilot

Atrocious is too good a word to…

Atrocious is too good a word to describe them. 1 viewer in 8 weeks of their being sole agency! They failed to answer detailed questions I asked of them. FAILED TO COMPLY WITH THEIR OWN COMPLAINTS PROCEDURE. Unable to adhere to sellers instructions. They got initial property description WRONG 3 TIMES. Even on last day as my agent, 2 out of 2 viewers failed to arrive! Del Boy Trotter could have done better. 8 WEEKS WASTED BY THEM. Recommend them to your enemies!!

Douglas · 3 May 2021

★★★★★ 5/5

Trustpilot

The best estate agent in Kent Robinson…

The best estate agent in Kent Robinson Jackson Northumberland Heath very professional Dexter and Jane were so good they always put my mind to rest as I did not need to keep calling them to see how it was going as they kept me updated regularly and it was a very fast turn around I would recommend them to anyone that was selling there property as they did Exactly what they said and got my property sold in good time Thanks to the team x

Bobby · 5 March 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking service from start…

Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t recommend them even if they were the last estate agents on earth!!!!

Daniel · 10 February 2026