Robinson Jackson Welling reviews

★★★★★ 5/5

Trustpilot

First time buyer great experience!

Bought my first house from Robinson Jackson Gravesend branch. I cannot fault them in their help and support during the time of the buying process. Buying a house is stressful enough as a first time buyer but this branch help give me clear instructions in each step of the process. It did not help as house was part of a 4 part chain but i received calls weekly and emails to help reassure me the process was still being followed through. Also were prompt with answering any queries i had and if i was unsure what would happen next, they clearly explained the process. Special thanks to Tammy. From the very beginning, she went above and beyond in every possible way. Tammy was incredibly responsive, always available to answer our questions, and kept us in the loop at every stage of the process. Even went above and beyond chasing documents with our solicitor and buyers solicitor to ensure the sale was proceeding. Tammy’s commitment and dedication are unmatched, she truly had our best interests at heart and made us feel like her top priority. Even near to exchange we had booked a holiday and was worried about delays as it was already delayed by the 3rd party in the chain. Tammy gave clear and good advice on what to do and what to expect during completion so we could go on holiday relaxed and reassured it would all go ahead. If you’re looking for an agent who is reliable, knowledgeable, and goes the extra mile, I can’t recommend Tammy highly enough. I would like to mention her colleagues who also helped during the process such as Nicola and Jo who also helped sending updates and moving the process along.They even held the keys for me till i came back from Holiday and promptly handed them over so we could move in. I would not hesitate to use them again in the future whether it would be selling or buying.

Emran · 27 November 2024

★★★★★ 5/5

Google

The viewing experience was great! The home felt very cosy from the moment I walked in. The rooms are a generous size and the kitchen has a modern design that really stands out. The neighbourhood is quiet and family-friendly, yet still close enough to everything you need. Thanks Sue.

Rishi · 13 November 2025

★★★★★ 5/5

Google

Robinson Jackson have been a great help in our search for a new property. We saw 2 properties in the area with them this weekend and Sue was great at showing us around the properties. She was very knowledgeable and very professional. Would not hesitate to use them again if they have properties that we are interested in.

Thomas · 15 August 2025

★★★★★ 5/5

Google

I want to say a message thank you to the whole team at Robinson Jackson welling. Sol my property within a week, it was a tricky chain and the kept me updated the whole way through. I strongly recommend I personally wouldn’t never use another agent. Thank you again

Josh · 26 March 2026

★★★★★ 5/5

Google

I was specially impressed with Sue who showed us the property. She was extremely professional, friendly, and knowledgeable. She took the time to answer all our questions, explained everything clearly, and made the viewing process very smooth and enjoyable. We never felt rushed. It was a very pleasant viewing experience.

John · 16 March 2026

★★★★★ 5/5

Trustpilot

Maidstone Branch

Maidstone Branch In particular Jody what a star 🌟 Amazing customer serviceKept me updated ,lots of curtesy calls to check I was ok and happy with everything especially as it was such a difficult time for me after my mum passed away and I was selling her much loved family home of 55 yrs Jody Tilly and Ellie were extremely supportive and made the sale of the property as smooth as possible A great team at Maidstone and fantastic customer service Thank you Debarah

MRS · 31 October 2024

★★★★★ 5/5

Google

I really can’t believe how lovely Michael is! I basically had an appointment with Robinson Jackson today and Michael helped me and my family to view the property. She’s absolutely amazing! Fully described and introduced the property to us with kindness, respect and patience, and made me fully understand the property!

Minyan · 14 October 2025

★★★★★ 1/5

Trustpilot

Poor communication and luck of EMPATHY

I was looking for a property in Kent and i came across this company online, looked through what was available and in my price range , i called in and i was told i would be contacted back to send in my DIP. I have never experienced such unprofessionalism in my life. I feel like they wanted to dictate what i bought or the property was never available. The tone one of the agents used was argumentative and authoritative. I.e. asking us why we were moving to Kent ETC at which i responded it was our choice . Then again i thought , how do you ask someone you are selling property to that kind of question? It just didn't seem right so i did some digging and some research on here and I'm not surprised. I have removed them from my search engine , no history , nothing, i don't wanna deal with them, it's my money and house i spend it and on what property and where is my business otherwise these people are a joke of time wasters. good luck to the lucky ones that acquired good services from them and all the best to whoever is dealing with them. We will be looking and buying somewhere else. Thanks.

Joseph · 27 March 2026

★★★★★ 5/5

Trustpilot

Easy and clear process

From Jack coming and talking us through the sales process it was simple no pressure came with information on local sales and what they could do for us, our home sold on the first open house, the sales team in the office have been brilliant especially Tammy getting us over the final huddle and last minute glitches keeping us informed they have made the whole process as stress free as moving house can be! From offer to completion it's taken just over 4 months which is great. If we move again they will be out first call!

Stopstart · 10 September 2024

★★★★★ 5/5

Google

We are extremely happy with the customer service provided by Robinson and Jackson estate agents in Welling. Especially Anthony sales manager, he has been so helpful and patience with us in our journey. We are very grateful for it. And Jack who showed us the property we bought was very helpful and friendly. We recommend Robinson and Jackson in Welling a lot. We have already bought two property with them and hopefully more 😀

Loveisallweneed · 15 October 2024

★★★★★ 5/5

Google

We are extremely happy with the customer service provided by Robinson and Jackson estate agents in Welling. Especially Anthony sales manager, he has been so helpful and patience with us in our journey. We are very grateful for it. And Jack who showed us the property we bought was very helpful and friendly. We recommend Robinson and Jackson in Welling a lot. We have already bought two property with them and hopefully more 😀

S · 10 October 2024

★★★★★ 5/5

Trustpilot

Walderslade Branch Kendal & Team

Thank you Kendal for helping us find our home and the support throughout the whole house purchase journey

Mrs · 7 May 2026

★★★★★ 5/5

Trustpilot

Fantastic Company

What a fantastic company to deal with, they couldn't have helped any more if they tried and with such a difficult sale (probate sale) Chris Perkins went above and beyond the call of duty, even working on it whilst on holiday. Doing everything he could and holding ours hands every step of the way. If i could score higher than a 5 then I would have. I highly recommend this Estate Agent

S · 11 October 2024

★★★★★ 5/5

Google

Sue was a helpful estate agent and took time taking us around a couple of houses in the area. She made the process as seamless as possible by adjusting her diary so we didn’t have to long gaps between viewing different houses in the same area

Ruva · 1 September 2025

★★★★★ 1/5

Trustpilot

Worst rental service ever!

Worst ever service I have received from any organisation. Pure incompetence, to say the least. Rented a property with them and at move in, property was at best filthy. This was after they lied during the viewing that the property would be painted and cleaned. Heating in the home not working. Made them aware that I have 3 children with me at the time, they didn’t even care. Don’t use them if you don’t want heartache. Regrets all the way. Never been so stressed in my life.

Patrick · 30 December 2025

★★★★★ 5/5

Google

Ella was lovely to deal with, very polite, easy-going, and professional throughout. She made the whole process smooth and comfortable. Would happily recommend her to anyone looking to buy or sell through Robinson Jackson!

Ishwar · 13 November 2025

★★★★★ 5/5

Google

We had a great viewing experience with Sue. Her communication was excellent, and she made the whole experience smooth.She gave honest insights that helped us get a clear picture of the property.

Jeny · 2 April 2026

★★★★★ 5/5

Trustpilot

I found Robinson Jackson in Swanley ok…

I found Robinson Jackson in Swanley ok to deal with, apart from Matt (Matthew Henry) who was polite, told us what we needed to know and kept us informed and helped us when we needed it. He also popped in after we moved to make sure everything was ok.

Nikki · 20 July 2026

★★★★★ 5/5

Google

Contacted Robinson Jackson on a Monday afternoon and was contacted first thing on the Tuesday for a free valuation and advice on options to extend vs. sell my property. Really thorough and useful market guidance and evidence. Made the experience, quick, personal and seamless. Excellent and professional service. Thank you Harrison.

Becky · 23 April 2025

★★★★★ 5/5

Trustpilot

House Purchase

When buying my first house recently, the house was being sold via the Robinson Jackson branch in Gillingham. Although there were ups and downs, and delays (not because of them, because of my solicitors), the sales progressor: Kay Young, was absolutely amazing. She is honestly a credit to the company. She always kept me in the loop, did the most that she could for me and to get updates for me, and just went above and beyond! I would highly recommend this estate agents, and especially Kay. She is a gem and they should be lucky to have her!

Georgia · 7 January 2024

★★★★★ 5/5

Google

A very big thank you to Scott Dowler, branch manager at the Welling branch of Robinson & Jackson. Scott has been very helpful for my parents. I had dealt with most of the communication, paperwork etc but as I live an hour away, Scott was very obliging & helped with paperwork that I couldn't get there to do. He explained things for them, dropped papers to them & forwarded them to the solicitors for them. We used Robinson & Jackson ourselves 6 years ago which is really why we went to them to sell my parents house. Thank you Scott, you went above and beyond & made me feel more assured as you looked after my parents so well. Sue B

Sue · 27 December 2023

★★★★★ 5/5

Google

Sue is amazing person. She is too good for giving information.

Mohan · 11 April 2026

★★★★★ 5/5

Google

Sue was lovely, very professional and courteous. Very informative too!

PRN · 11 April 2026

★★★★★ 5/5

Google

Sue was brilliant during our house viewing today! Very professional

Bishal · 11 April 2026