Trusted Agent profile · Bexley
★★★★★
379 reviews across 3 platforms
226 Bexley Road, Erith, DA8 3HB, DA8 3HB
Robinson Jackson's office in Bexley, at 226 Bexley Road, is rated 3.8 out of 5 across 379 reviews on three platforms, including 154 Google reviews rated 4.9.
154
Reviews on Google
This office
2
Reviews on Facebook
Business-wide
223
Reviews on Trustpilot
Business-wide
Every review we hold for the Bexley office, from every platform, shown as written. First names only.
5/5
GoogleReally diligent team: complex and difficult sale to make progress on, but the staff at Robinson-Jackson were really helpful in supporting both the buyer and seller through navigating the necessary regulations
Hi Richard. Thank you for your 5 star review. We are delighted to have helped secure your move. All the best in your new home. R&J Team
5/5
GoogleVery good lovely people
Hi Mick, it has been a pleasure to help sell your house. We are delighted you are happy with our service. R&J Team
1/5
TrustpilotRobinson and Jackson Blackfen had…
Robinson and Jackson Blackfen had marketed a property with 'ample off street parking,' which consisted of 2 parking spaces on a driveway. After putting an offer in and getting accepted I asked to view the property again but the branch manager was reluctant to do so. I paid for the searches as he was being pushy then he was more relaxed about a second viewing. After asking again about the parking another estate agent confirmed she didn't know. She sent me the plans and after I checked them, it was clear no parking spaces belonged to the property.The branch manager said he would do what he would to get the matter resolved but obviously he couldn't do anything then he started to be quite rude again and was nit compromising between myself and the seller to re negotiate the price.I've now walked away from the property but lost out on £378 due to searches being paid for.Just be careful. Check everything don't be fooled by their marketing. I've got evidence of the marketing and the plans as they have now since changed it all.
5/5
GoogleRobinson Jackson, Steve in particular, has made our house buying process, as clueless first time buyers, who are learning on the go so much smoother. They have been so great on the phone, emails and keeping me updated with any important information. Highly recommend x
Hi Mia, thank you for your review. We are delighted you have had a great experience with us. We aim to make the process as easy as possible for you. If you need anything more from us please do give us a call anytime.
5/5
GoogleRobinson Jackson helped me find my forever home. From beginning to end - these guys helped facilitate each step and were always friendly and knowledgeable. Would highly recommend
Hi Ugochi we are delighted to have helped you move into your dream home. It was a pleasure dealing with you and we are pleased everything went as smoothly as possible for you. We wish you all the best in your new home. Please feel free to pop in when you are passing. R&J Team
5/5
GoogleProfessional and courteous throughout, Robinson and Jackson somehow managed to sell my property in just over a week to a first time buyer. Would thoroughly recommend this firm if you want to sell your property quickly and efficiently.
Hi Paul, we are delighted to have got you moving in such a quick timeframe. All the best with your future move, if you are ever passing do feel free to pop in for a drink.
5/5
GoogleVery polite and patient staff. Thank you
Thank you for your kind words. We are delighted you were happy with our service. R&J Team
5/5
GoogleJane has gone above and beyond to help us complete on our house! She has been super helpful and we have always been greeted with a smile! Jane and the entire RJ team have been amazing from start to finish! Highly recommend!
Hi Eloise we are delighted you have had a great experience with Jane and the team at North Heath. We always aim to make the process as smooth as possible. We hope you enjoy your new home.
5/5
GoogleI am very please with the fantastic service, care and support that I have received by all brilliant staff in Robinson Jackson’s at the Erith office, I want to specifically thank Jane and Dexter for their professionalism and care. I highly recommend Robinson Jackson. Thank you guys RezaPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat personal service from these excellent local estate agents - very responsive getting back to you same day everytime we had a question, recommended.
Hi Andrew, we are delighted to have helped you with your property sale. Our staff are always available to help in anyway we can to ensure things go through as hassle free as possible, We are pleased everything has completed for you and wish you all the best for the future. R&J Team
5/5
GoogleVery nice Estate agent Sue Newland
Hi Susan. We are delighted you were please with our service. If we can be of any further assistance please do not hesitate to contact us. R&J Team
5/5
TrustpilotI bought a house through Robinson &…
I bought a house through Robinson & Jackson and I think they are truly amazing ! Right from the start ( arranging first viewing ) until completion ( less than 3 months later) they have been nothing but super professional and helpful. They have answered any queries within minutes, excellent communication and support. The dates given to me as a guideline ( exchange, completion , etc.) were kept exactly the same from start to finish. The whole team - Natalie, Sam and more were great! Friendly, professional, and helpful , they made the whole process like a walk in the park... Thank you! We are so happy in our new home! Best, Martina
5/5
GoogleThank you very much for making this happen! From the beginning to the completion of the purchase this guys have been amazing. Many thanks.
Good morning Naim thank you very much for your 5 star review. We are delighted to have helped get you moved into your new home. We wish you all the best with everything and do feel free to come in for a coffee when you are passing. R&J Team
5/5
GoogleExcellent customer service. Garry and Jane were so helpful throughout my whole sale and always kept me up to date with whats going on. Would highly recommend!
5/5
FacebookStaff were very polite and friendly, they help me get the key of my first home with ease. Special thanks to Jane Wilkinson. You are such a gem. I would definitely recommend to my friends and family. Keep up the good work. 😊
5/5
TrustpilotRyan was really helpful and able to…
Ryan was really helpful and able to answer any questions I had.
5/5
TrustpilotRMJ STROOD A*
If your selling or buying, Michelle at RMJ strood is your lady! Professional and attentive, she made sure we were updated, supported and every part of the process was quick and easy with her knowledge and guidance. Would use her again 100%. A fabulous job by Michelle and team at RMJ Strood!
5/5
GoogleFrom sale through to completion, we felt fully supported by Joe, Paula and Vince. Would definitely again in the future.
Hi Gary we are glad you were happy with our service and wish you all the best in your new home. Feel free to pop in if you are ever in the area. R&J Team
5/5
GoogleWe've been very pleased with the service Robinson Jackson have provided for both rentals and sales. Would recommened.
Hi James, we are glad you were pleased with the service we provided. All the best for the future. R&J Team
5/5
GoogleIt was a very smooth journey when we bought our house as a first time buyer the whole team was so helpful answering to all our questions instantly.I want to thank everyone and especially to Jane she was a star.
Hi Georgina we are delighted that you were happy with our service and wish you every happiness in your new home.
5/5
TrustpilotGreat service all round
Great service all round, especially Stacey who has been great dealing with all aspects of the tenancy, thanks for your assistance & great communication
5/5
TrustpilotBlackfen highly recommended
I am so grateful to Robinson & Jackson Blackfen for their support & guidance throughout the sale process. I was impressed how quickly I received offers for the house & from then on the support was above & beyond my expectations. I had assumed once the offer was accepted, they would leave the solicitors to take over with me having to do any chasing myself. This was not the case at all. I was very grateful to receive weekly (sometimes more) updates from R&J & any queries I had were dealt with quickly & efficiently in a friendly manner. When potential issues with the buyer occurred, the staff resolved them to my satisfaction making me feel fully supported by them. I highly recommend this agency & wouldn’t hesitate to use them again in the future.
1/5
Trustpilot45% bad reviews. Says it all.
In looking through the reviews of Robinson Jackson I would agree with many ot the adjectives applied to them by previous reviewers:RudeDeceitfulCheatsDishonest I would add a few more of the Bexley BranchIncompetentOverall a dreadful experience which has put me off selling my property. I am taking them to the Ombudsman - for what it’s worth. Disgusting company!
5/5
GoogleA great estate agent. Sold two properties with them now and they’ve both been sold by the first weekend. Dexter our agent and the sales progressor Jane were fantastic in keeping us in the loop and later Jane keeping all the solicitors on there toes. Thanks.
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