5/5
TrustpilotWe had a few properties to visit and…
We had a few properties to visit and everyone was super friendly and very helpful with information.
Trusted Agent profile · Bexley
Robinson Jackson North Heath reviews in Bexley
★★★★★
379 reviews across 3 platforms
226 Bexley Road, Erith, DA8 3HB, DA8 3HB
Robinson Jackson's office in Bexley, at 226 Bexley Road, is rated 3.8 out of 5 across 379 reviews on three platforms, including 154 Google reviews rated 4.9.
Reviews
Every review we hold for the Bexley office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotWent to purchase a house first time…
Went to purchase a house first time told I was a preferred buyer then suddenly seller went with someone else the estate agents involved were not transparent to the point of lying on occasions I do not recommend this company they have a bad reputation amongst other agents
5/5
TrustpilotVery happy
Emma from the Strood branch was very helpful she answered all my questions with a professional approach she was also very helpful could not fault her thankyou again.
5/5
TrustpilotAbsolutely fantastic estate agents, takes the stress out
Absolutely fantastic estate agents! They are very much seller first agents and even supported the buyers well to help it all run smoothly. The best estate agents we've ever had. John Speer even supported us in our buying of a house with another estate agent. If you want an estate agent who looks after you and offers fair pricing and is the main reason the process even went through as they chased everyone (removed so much hassle) would highly recommend?
5/5
GooglePaula Valsler, we sincerely appreciate your hard work and professionalism - well done, thanks you! …
Agent replied · 22 October 2025
Hi Mariam, thank you for you kind review. We look forward to working with you again. R&J Team
1/5
TrustpilotRobinson Michael Jackson Strood
We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We ended up pulling out due to such poor customer service.We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.
5/5
GoogleRobinson Jackson were brilliant especially Garry and Jane
Agent replied · 8 November 2024
Hi Sue thank you for your positive words. We are pleased that you had a great experience with us. Our experienced staff are always here to help.
1/5
TrustpilotRobinson Jackson’s Belvedere have zero…
Robinson Jackson’s Belvedere have zero customer focus. Not responding to queries, have now gone with a decent estate agent.
5/5
GoogleAbsolutely brilliant service. Paula in particular went above and beyond. Would highly recommend to anyone else.
Agent replied · 8 September 2025
Hi Fran, congratulations on completing on the sale of your property. We wish you all the best in your new home. Regards R&J Team
5/5
GoogleRobinson Jackson are the best. Great service, support and efficiency. Everyone in their team are very energetic and super quick to respond your enquiries. They helped us throughout the purchasing journey and it's so convenient to work with them.
Agent replied · 23 November 2024
Hi Lal we are delighted to have helped you secure your dream home. It was a pleasure to deal with you and we wish you all the best in your new home. R&J Team
1/5
TrustpilotAnyone that’s considering renting with…
Anyone that’s considering renting with this estate agent please be very careful they will do anything to keep your deposit when your tenancy ends, they are very dishonest. Be very vigilant and make note of everything which is damaged within the property when you first move in and be sure to email them about this, no matter how small you may think the damage is, even a scratch on the wall inform them as soon as possible, as they will bill you with all sorts of damages in order to retain you whole deposit if possible.
1/5
TrustpilotAVOID
Very unprofessional experience. A viewing was agreed upon and confirmed on the same day, but no one showed up. Multiple phone calls went unanswered, and emails were ignored. No explanation was ever provided.
5/5
GoogleWe bought our house 25 years ago from Robinson Jackson northhumberland health they were brilliant then, now we have sold our house through them. The whole team have been excellent from start to finish. We would definitely recommend.
Agent replied · 8 November 2024
Hi Dean, we are delighted that you have had a good experience and you had a good service from the whole team. All the best with your move and your new chapter up north. Regards R&J Team
1/5
TrustpilotFrustrating offer confirmation form
The viewings have all gone well and everyone seems happy, but when it comes to making an offer, there's a form that takes quite a bit of time to complete. It seems like only Robinson and Jackson require this, other agents usually just handle offers through a simple email exchange.
5/5
TrustpilotStrood Branch, Highly recommended
recently sold and purchased with Robinson in Strood - What a team. Can not fault them in anyway. Our journey started with Reece the branch manager who was brilliant from the get go. it was tricky transaction, with multiple properties involved including the sale of my parent property, but they got it all done with Ease. Charley and Jade in processing were incredible, updating ourselves and our buyers constantly and even dealing with all our solicitors in great depth. I could not recommend this branch more if I tried.
1/5
TrustpilotAbsolutely appalling!! Avoid at all costs...
Absolutely appalling. We reviewed their website about their procedures with COVID and viewing properties. My parents who are cash buyers were looking to view a bungalow were told that they could not view the bungalow due to the fact that they had not sold yet?! They are in a fantastic position and are keen to find their dream home but were told by Nick the branch partner that they could not do this. When I pointed out that this information is not shared on the website he simply kept repeating that they had to have sold to be in with a chance of viewing. But this information is not anywhere on their site so I said it cannot be enforced if the rules are not clearly stated it is total misinformation at a high level. I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? Customer Service you can appreciate at its very best! as an ex estate agent I’m dumbfounded. In this day and current climate he was happy to turn people away. Lost business on a potential sale in excess of £400,000. A real clever business move .. business idiot of the year. Avoid at all costs.
Agent replied · 23 October 2024
Good Morning Tracey Many thanks for your review. I am disappointed that you have felt the need to leave the review that you have. Especially as you are aware that we telephoned the owner of the bungalow you mention and explained that your parents were very keen to view the property. We asked if they would be prepared for your parents to view the bungalow albeit they are not currently in a proceedable position. As we explained the owner then confirmed they are more than happy for your parents to view when they are in a proceedable position and when the chain below is complete but were not willing to let them view before this. Re your comment I told him that I would complain about the instant dismissal and total lack of service he simply said and I quote’ I’m the branch partner who are you going to complain to may I ask’? You spoke with my colleague first who explained the situation. You then asked to speak to someone that you could make a complaint to and my colleague passed you to myself. I explained the situation to which you were still unhappy and asked who you could escalate the complaint to further. I explained that this would be myself. At no point did I say I am the Branch Partner who are you going to complain too. As discussed yesterday the owners are more than happy to arrange a viewing for your parents when they are under offer and able to proceed with a purchase if they are happy with the bungalow when the view it. Kind Regards Nick
5/5
GoogleI have to say the team at Robinson and Jackson have been phenomenal in getting our house on the market. And have done a sterling job in getting it sold. We can't be more happier with this result. Thank you again Team. Callum & Jacqui.
Agent replied · 8 November 2024
Hi Callum. We are delighted to have assisted you in your house sale. All the best with your move and hope you both settle in well. R&J Team
5/5
TrustpilotGreat letting agency
Stacey Greenwood was amazing in the process of letting my house. She was extremely organised and assisted me with a numerous amount questions I had with a quick response. Overall, I would 100% work with Robinson Jackson again.
5/5
GoogleVery friendly, professional sales and negotiation team. Great communication and really patient. I eventually purchased my new home from the Northumberland Heath Team in Erith. Would absolutely recommend 👌 …
Agent replied · 28 December 2024
Hi Christine it was a pleasure helping assist you to buy your new home. Our experienced team are always on hand to help and advise. All the best in your new home. R&J Team
4/5
TrustpilotWe booked RJ to sell our home in early…
We booked RJ to sell our home in early 2023 and were very impressed with the introduction. As time went by many people came to view the house but alas no sale. Eventually towards the end of the year we received an offer and were glad to accept. Only downside during the year was that on one occasion the garage door was left unlocked and a light was left on inside the house. The house keys were misplaced on one occasion but luckily we found a second pair.
5/5
GoogleGary and Jane thank you soo much.....especially Jane for your zeal, encouragement, been proactive and your resilieant positively....a million thank you......at the end there was a light at the end of the tunnel. Kudos and blessings
5/5
TrustpilotMy partner and I have had a nice easy…
My partner and I have had a nice easy move in with the team, thank you Xanthe, Hollie, Fel and Chloe
1/5
TrustpilotRainham/Chatham - Aviod, try other Estate agents
Until your property is rented by RMJ, its a OK. Trouble starts when the Tenants stop paying rent, You as landlord has to chase RMJ for rent. No one from RMJ will contact you to give you update. Don't bother calling RMJ - Credit controller never answer the phone(I mean NEVER). Coming to Repairs - Have to chase many time to get quote. But Managing fee will be deducted, with out delay. All this is Full Managed Service.
5/5
GoogleReally diligent team: complex and difficult sale to make progress on, but the staff at Robinson-Jackson were really helpful in supporting both the buyer and seller through navigating the necessary regulations
Agent replied · 8 November 2024
Hi Richard. Thank you for your 5 star review. We are delighted to have helped secure your move. All the best in your new home. R&J Team
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