5/5
GoogleThanks to the RJ team for all their help with our purchase, we really appreciate it!
Agent replied · 10 October 2026
Hi Alice, thank you for your kind review. All the best in your new home. Joe Buckle - North Heath office.
Trusted Agent profile · Bexley
Robinson Jackson North Heath reviews in Bexley
★★★★★
379 reviews across 3 platforms
226 Bexley Road, Erith, DA8 3HB, DA8 3HB
Robinson Jackson's office in Bexley, at 226 Bexley Road, is rated 3.8 out of 5 across 379 reviews on three platforms, including 154 Google reviews rated 4.9.
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Reviews
Every review we hold for the Bexley office, from every platform, shown as written. First names only.
Google5/5
TrustpilotSimply the best!
We were from way out of area and selling a property for an elderly relative. Robinson Jackson were recommended to us by a neighbour. We were impressed with the company and Scott, in particular, right from the initial contact. In challenging circumstances he and Tony gave us prompt, efficient, sensitive and frank service. They really know the local market and went the extra mile to help us in every way in order to ease our pathway. Communications were timely and effective. The house sold in record time with efficient management from the progressing team. We cannot thank you enough. Carry on doing what you do!
1/5
TrustpilotVery poor customer service from Tippi Prew at Robinson Jackson
Despite us already having a mortgage in principle, she repeatedly pressured us to use their in-house mortgage services. She stated that without a mortgage in principle we would not be allowed to view the property, even though we had already provided an email from our independent mortgage adviser confirming how much we could borrow. Her approach was unprofessional and made the experience very uncomfortable.
1/5
TrustpilotWe’ve had a horrendous experience with…
We’ve had a horrendous experience with Robinson Jackson and would recommend avoiding at all costs. As first time landlords, we have had a serious issue with our tenant (including theft, crime & missed rental payments) and Robinson Jackson have done nothing to protect us as landlords. Our property was left destroyed, we are very out of pocket (even with insurance) and months down the line, Robinson Jackson continuously fail us. You never get a response, and when you do it’s often wrong or missing vital information. Would literally go with any other estate agent over them.
1/5
TrustpilotThey offer no help or support
They offer no help or support, they are simply a middle company that aims to get people’s money and add an extra unnecessary charge to there invoices , could be avoided
5/5
TrustpilotVery Professional and kept us well informed
What l liked about these agents were that they are very straight forward to use and upfront. They answer the phone promptly and will call you back if a member of staff is not available. I used the Strood Branch when we put our property on the market in September and within a couple of weeks we had a buyer. We had moved to the West Country in early September and did want someone local to keep an eye on our property which they did at no extra charge while the conveyance was progressing. Michelle was good giving up regular reports as to the process from both sites of the transaction until exchange and completion on 19th December. Thank you for your assistance and professional service to us, we were very grateful.
5/5
GoogleWould only ever recommend these guys, professional and the go to agents!
Agent replied · 10 October 2026
Hi Vanessa thank you for your kind review. We are delighted you were happy with our service. Hope the move went well. Joe North Heath office.
5/5
GoogleMe and my brother have just collected they keys to our new house and it wouldn’t have Ben possible without the help of Graham and Joe from Robinson and Jackson, the purchase took longer than expected and they were incredible helpful and assisted with every query and facilitated communication, going beyond what is is expected of an estate agent. Just wanted to say thank you.
Agent replied · 8 November 2024
Hi Ben & Arben we are glad you had such a positive experience with us. Our team are always here to make the process as stress free as possible. We hope you enjoy your new home. If you are passing feel free to pop into the office. All the best for the future R&J Team.
5/5
GoogleThe team at Robinson Jackson were so helpful, super speedy and efficient throughout every stage of the flat buying process. Big thank you to Jane in particular - would definitely recommend!
Agent replied · 8 November 2024
Hi Chloe we do our best to ensure the process is as stress free as possible. We are delighted you were so pleased with our service and appreciate you taking the time to leave us a review.
5/5
GoogleGreat service. Paula was quick at responding to any queries that we had.
Agent replied · 28 December 2024
Hi George, we are please you were happy with our service. Paula is a great asset to our team, with her knowledge and professionalism it always helps to make the process as smooth as possible. All the best in your new home. R&J Team
1/5
TrustpilotI had a very bad experience with this…
I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.
5/5
GooglePaula Valsler, we sincerely appreciate your hard work and professionalism - well done, thanks you! We always hold Robinson and Jackson to the highest standard and we’ve next disappointed! Thanks again for a great job!
Agent replied · 10 October 2026
Hi Mariam, thank you for you kind review. We look forward to working with you again. R&J Team
1/5
TrustpilotROBINSON JACKSON Contributing to the poor living conditions in the UK
I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn't been in touch to address repairs or replace damaged items. Been dealing with a manager Steve Thompson who's the person who left the 5 star review BTW so their rating is manipulated. He confirmed that his staff made no notes of the issue on the 20th February when the leak appeared on 11th August 24. These people will take money from landlords but provide minimal support and management services, and when there's an issue they waste time and effort causing more stress with idiotic sarcastic comments rather than resolve the issue, and have the nerve to get defensive when you mention incompetence is being displayed rather than doing the professional thing and assist with resolving the issue. This company needs to be liquidated or disbanded, if it chooses to stay active then they need to learn English, and understand their responsibilities and liabilities. Also, if they inform you that you need to claim on your contents insurance, their landlord is liable in my instance and their landlords insurance should be able to replace my items as they and the landlord are liable. What a joke, they can't even pass on basic information for God's sake, even a potato has more use than those I've dealt with, at least a potato has the potential to power a light bulb, these lot probably aren't even fit for fertiliser or manure.
3/5
GoogleWhilst some members of staff were very supportive, after experiencing a very protracted sales process we were left feeling that Robinson Jackson were really supporting our buyer, and not us as the seller, in order to achieve a sale at any cost. The referral they made to their recommended solicitors of choice (for which they receive a payment) resulted in receipt of poor service and ultimately a substantial drop in sale price (due to time elapsed) for which they took no responsibility or interest. Customer service was proactive, but only to chase their commission, would suggest you consider another agent or at least select your own solicitors!
Agent replied · 8 November 2024
Thank you for your review and we are very sorry that you feel that our service was not fully supportive of you. It is always our aim to be fully supportive of our vendor client and we are sorry that we have fallen short on this occasion. We are also sorry that the service provided by our recommended solicitors was not up to their usual high standard. We constantly review service standards with them. We appreciate your comment that our customer service was proactive as we always aim to be proactive rather than reactive. Our goal is for a successful transaction for all parties.
5/5
GoogleI recently concluded the sale of a property through Robinson Jackson, and while the process proved to be unexpectedly challenging (through no fault of theirs), I am immensely thankful for the outstanding support and monumental effort demonstrated by the team, and by Jane in particular. Her unwavering commitment played a pivotal role in overcoming the obstacles and successfully closing the deal. Her professionalism, dedication, and proactive approach truly set her apart. I wholeheartedly recommend this branch, whether you are a seller or a buyer, as they have demonstrated a genuine commitment to delivering exceptional service - as well as being a true pleasure to deal with.
Agent replied · 8 November 2024
Thankyou so much for your kind words Sally. It has been an absolute pleasure working with you.
5/5
TrustpilotLacey was great
Me and my family Have been shown around the same property twice by Lacey. She was very professional and we didnt feel rushed at all. She was friendly/polite and sociable. And a credit to your company.
5/5
TrustpilotHad a great experience with Robinson…
Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!
5/5
GoogleAbsolutely would use Robinson Jackson again. They have always been very friendly, very helpful, and always kept me up to date with everything. Well done to all the staff. 👏👏👏👏 …
Agent replied · 22 November 2025
Hi Freda. Thank you for your kind review. We are delighted you had a good experience with us. Our friendly and helpful staff are always on hand to make sure the process is as smooth as possible. Best wishes for the future. R&J Team
5/5
GoogleThank you so much to Robinson Jackson for assisting in the sale of our property! This is the second time we have used their services and both times the services has been flawless! Admittedly, not the cheapest on the market (although a very fair price) BUT, it’s very true.. you get what you pay for! And I would not have done anything differently. I had next to no stress at all with Jane Wilkinson being the true star of the show. Incredibly knowledgable and chasing all parties daily. Thank you again!
Agent replied · 8 November 2024
Hi Nicholas we are delighted you are pleased with our service. Thank you for your kind words.
5/5
GooglePaula was great in assisting us with smooth process of purchasing our property. She was very patient and very professional through out the process when we had so many queries. Thank you Paula.
5/5
TrustpilotThank you for your professionalism
We have used RMJ for many years and they haven’t disappointed. Tammy has been very helpful in attending to all our questions and concerns. The overall team at RMJ have also been very polite and friendly. Would not hesitate to use them again.
5/5
GoogleWe managed to sell our house and buy our new home with the help of Robinson and Jackson. This is the second time we use their professional help. So grateful for everything.
Agent replied · 10 October 2026
Hi Maria, congratulations on your new purchase and the sale of your house. We hope you will be very happy in your new home. All the best for the future . R&J Team
5/5
GoogleGiving it to the politeness and commitment
Agent replied · 10 October 2026
Hi Bianca. Thank you for your review. Kirsty is a valuable member of our team with her great customer service and knowledge. We look forward to helping you move into your new home. Robinson Jackson Northumberland Heath
5/5
TrustpilotI would like to recommend…
I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Robinson Jackson North Heath hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bexley.
