Brown Berkhamsted reviews

★★★★★ 5/5

Trustpilot

Very happy with Brown and Merry…

Very happy with Brown and Merry (Watford) service. They were polite and communicated frequently and attentively! I would use them again if i needed to :)

ElsonSutanto · 25 November 2025

★★★★★ 5/5

Google

Matthew Martin made the stressful process of viewings as painless as possible when the house we were renting went on the market suddenly. He is professional, respectful and a great communicator.

Debra · 12 October 2023

★★★★★ 5/5

Google

Received help & support through out the entire process of buying a new home. After a negative experience with another estate agent, Brown & Merry were excellent. Big thank you to Scarlette.

Deborah · 27 August 2023

★★★★★ 5/5

Google

I recently sold my house through Brown and Merry. They valued my home above other agents in the town and got the price!II was given feedback after every viewing even if it was to say the viewer hadn’t returned their calls. When there were issues with dates for exchange and completion they contacted everyone to sort it out. They chased up solicitors and others in the chain. The team were friendly, polite and enthusiastic. I would give them all 10/10!

Ruth · 27 August 2023

★★★★★ 5/5

Google

We sold a house in Berkhamsted through Brown and Merry (Berkhamsted) during 2022. Throughout the process we felt fully informed at all stages regarding appointments to view, feedback from visits and this continued all the way through to the final sale. Amir led his team very effectively and we especially enjoyed our dealings with Scarlett, Harry and Matthew. At all stages they were on the ball, courteous and keen to ensure we had all the information we needed. In many ways, a perfect team for us to deal with. Satisfied clients! Lucy and Paul.

Lucy · 27 August 2023

★★★★★ 5/5

Google

Amir and his team have worked really hard for us throughout the sale process. At the start of the sale they were fast and efficient at getting things moving, then the after sales progression has shown how professional and capable the team are.PositiveProfessionalism

Keren · 27 August 2022

★★★★★ 5/5

Trustpilot

Hemel Branch

I recently let out my property with Brown and Merry Hemel branch. The team were exceptional every step of the way especially Morgan Seabrook who arranged everything, answered any queries I had and found a tenant quickly. The whole process was smooth and stress free. I would highly recommend letting with this agent.

Michael · 23 November 2020

★★★★★ 5/5

Trustpilot

Great experience with brown&merry

Great experience with brown&merry. Professional, responsive, and made the process smooth from start to finish. Never disappointed in answering queries and arranged a second viewing for us along with the kids, as they wanted to see the house we were buying. Thanks for the wonderful gift box with lots of coupons at the end of the completion. Highly recommend!

Nowshin · 2 October 2024

★★★★★ 5/5

Google

Matthew Martin made the stressful process of viewings as painless as possible when the house we were renting went on the market suddenly. He is professional, respectful and a great communicator.

Dee · 27 August 2023

★★★★★ 5/5

Google

Eilish was super helpful and friendly. She explained everything and made it very easy to get the mortgage agreed. I would definitely recommend her. The staff at the Berkhamsted office were also great, especially Amir who helped with our sale - everything went smoothly and we would recommend the office to anyone.

Natalie · 27 August 2020

★★★★★ 5/5

Google

The sale of my flat went very smoothly thanks to the Brown and Merry team. Would recommend them if you have property to sell.

Nicola · 12 October 2024

★★★★★ 2/5

Trustpilot

Brown & Merry in Watford started off…

Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better

Mrs · 15 May 2023

★★★★★ 1/5

Trustpilot

The single most stressful and awful experience...

I let my flat through the Stony Stratford branch and then - against my better judgment - agreed to sell through them. I can honestly say, the entire process was the very worst, most time-consuming and stressful experience of customer service I've had the misfortune to be on the end of. I literally don't know where to start in warning you to avoid Brown and Merry at all costs. There might be one or two good people but overall the culture and service, right up to the highest levels of this company is utterly toxic. Just some of the nightmare scenarios included my lovely tenants being given early notice without my permission, two entire sets of keys being lost leaving us with no keys, overcharging on invoices, buyers being given wrong information, documents being lost, quite literally having to beg rude, inconsiderate senior staff for updates, and a total refusal to accept any responsibility for really serious mistakes or even acknowledge they happened. It took months and months to resolve. The nightmare ended with myself and my poor tenants, plus my buyer who ended up withdrawing from the sale, all out of pocket and agreeing it was the most awful, stressful experience of our lives. We removed our flat and sold it through another agent. Please avoid B&M at all costs.

Nina · 11 May 2023

★★★★★ 1/5

Trustpilot

Abrasive and agressive sales call to try to get my business

I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!

BK · 13 April 2023

★★★★★ 5/5

Google

This was the second time for us with Brown & Merry when we came to remortgage. Eilish and her team were incredibly helpful finding a great product that worked for our plans to have some work done to our house. They oversaw the process through to completion. Very happy.

Edwin · 27 August 2020

★★★★★ 3/5

Google

Scarlette McCarthy has been always been professional, efficient, an excellent communicator and helpful throughout the whole process of selling our house.

Alison · 12 October 2024

★★★★★ 5/5

Google

Eilish the mortgage advisor at B&M was fantastic. She was very approachable and responded very quickly to phone and email. Eilish went through everything in enough detail and found us a mortgage which we didn't think we could get. Would recommend using Eilish for any mortgage query! Thank you :)

Claire · 28 August 2019

★★★★★ 5/5

Trustpilot

Anthony was a fantastic agent

Anthony was a fantastic agent, really personable and took time to show us all the features. Would highly recommend!

Holly · 4 November 2023

★★★★★ 1/5

Trustpilot

I’m a buyer and they harassed me!!

Awful company. I went to look at a house they were selling and since then, they’ve called me 4 times trying to get me to sell my house with them. The typical conversation they start with me is - “your house has been on the market a long time. Is there any reason for it?Its a long time don’t you think?” Or “you won’t sell your house with us even if we charge a zero percentage”?. It’s all a scam this is how they get customers and they’re rude with it. I blocked their number and didn’t buy the house they were selling because they were too forceful.

Heather · 1 October 2022

★★★★★ 1/5

Trustpilot

Very disappointing service

Very disappointed with the level of service from the Stony Stratford branch.I entrusted them to sell my property for me, very poor and almost non existent communication from the branch including keeping an eye on proceedings with my buyer (first time buyer) which ultimately led to the upper part of the chain pulling out after 20 weeks when it came to light that my buyer had barely even started the process.A costly and very stressful experience.

MD · 13 February 2023

★★★★★ 5/5

Google

We successfully sold our house through Brown & Merry with great support and guidance from Amir and the team in Berkhamsted.

Chris · 27 August 2023

★★★★★ 5/5

Google

Beth has helped us throughout our entire home buying process, from our first viewings to helping us secure our mortgage and many other home buying needs such as life insurance, building and contents insurance. She has been an amazing support throughout every stage of buying our home and I cannot recommend her enough. She has replied fast and helped answer all of our silly first time buyer questions without hesitation. Would highly recommend Brown and Merry and Beth for any one buying a home.

Char · 27 August 2022

★★★★★ 1/5

Trustpilot

Booking with Tayla

I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.

Penelope · 12 August 2022

★★★★★ 1/5

Trustpilot

Booking with Tayla

I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.

Penelope · 12 August 2022