Brown and Merry Berkhamsted reviews

★★★★★ 5/5

Trustpilot

Zak Parkinson from the Watford branch…

Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.

Keryth · 20 July 2026

★★★★★ 5/5

Google

Thanks to Brown & Merry for showing us around several properties in Berkhamsted, communication was very clear and Charlie was very helpful and approachable with both viewings.

Calum · 28 May 2024

★★★★★ 5/5

Google

I heartily recommend Amir and his team at B&M. They work tirelessly, are extremely professional and at the same time are friendly, personable and fun!

Anne · 28 May 2024

★★★★★ 5/5

Google

Beth has been extremely helpful throughout the whole buying process from day one. It’s been a long process from viewing the very first properties until we found the right one for us and Beth was always so supportive and helpful throughout this process. She has great knowledge in ensuring everything is set up for you moving into your new home from life insurance to building and contents insurance. She also responded to emails very quickly on a consistent basis meaning anytime we had an issue or any questions she was always on hand to put our minds at ease with her quick responses. Id highly recommend Beth from Brown and Merry Berkhamsted for anyone buying a home.

Stuart · 27 August 2022

★★★★★ 5/5

Google

We've just sold our house through Brown & Merry and we were very happy with the service we received. Amir was professional throughout, from the first visit through to exchange. He went above and beyond during a long, drawn out and difficult transaction. We always felt like he listened to us and didn't just want to push through another sale. He was very responsive and had to manage some difficult conversations. We initially considered going with Purple Bricks, but from the start it was clear Amir knew the area, the true price of our house and provided that personal service. After this transaction we are very glad we went with Brown & Merry and would highly recommend them.PositiveResponsiveness, Professionalism, Value

James · 27 August 2022

★★★★★ 1/5

Trustpilot

Useless marketing skills

Despite their friendly and professional appearance, this company (Wendover branch) have proved to be all but incompetent in marketing our family home. Having redecorated the whole house to improve our sale potential, B & M failed to take any fresh photos of the house for 3 weeks! They then bungled the renewed photo set by mixing the previous photos with the new ones, making it visually a dogs dinner. Lastly the quality of the photographs was extremely poor - not highlighting any good features, not close enough, pictures of a floor, or focussing on a bed. Absolutely useless.

Kathe · 13 May 2025

★★★★★ 5/5

Trustpilot

Professional, efficient and friendly service

Really happy with the service from the team at the Chesham branch. Sale team were highly professional and we were always kept up to date with viewings and feedback. Brown and Merry secured the price we hoped to achieve and all the team were excellent from start to finish.

Howard · 5 March 2026

★★★★★ 5/5

Google

We are lucky in Berkhamsted that property is so demand so when it comes to choosing an Estate Agent it really comes down to who you trust to get a great price, and see you through the ups and downs of process. We chose Brown and Merry …

Danielle · 17 April 2025

★★★★★ 5/5

Trustpilot

Hemel branch Elliot Mortimer was so…

Hemel branch Elliot Mortimer was so helpful and on the ball and our move went all great thanks to his hard work and help thank you Elliot !

Chloe · 29 May 2025

★★★★★ 5/5

Google

We contacted Brown & Merry back in November 2024 to sell the property we love in Berkhamsted for a bigger one else where. We were under a stricter time line with vendors in the chain wanting to move before May. Before our property had its …

Dan · 17 April 2025

★★★★★ 1/5

Trustpilot

Brazen & Uncooth

I just received call from them regarding my property that is on the market, the "young adult" that called me told me my photos are terrible and the marketing is really bad. when asked why, there of course, wasn't much of an answer. I just find this totally brazen and un-cooth to put down small independent agencies with no substance behind your claims that "your marketing is better" when it quite frankly, is definitely not. I purchased my property through Brown and Merry 5 years ago so they have my details on file. When I bought it they had done several price reductions and the agent lied to me about the parking, so thanks, Even if I were to swap agents, it would not be to you.

Laura · 14 March 2025

★★★★★ 5/5

Google

Brown & Merry have been fantastic throughout our sale and purchase. From the outset they understood our personal circumstances, removing our concerns and giving us the confidence to list with them. From here, they got us on the market …

Hamish · 17 June 2025

★★★★★ 5/5

Trustpilot

Should be your first stop for buying a house

We were first time buyers, buying a house from Brown and Merry -Woburn Sands. Kerry, who now works at the Stony Stratford branch, was the agent dealing with the case and was an absolute star. Constantly chasing and working to get the sale across the line, and an absolute life saver for a couple of first time buyers who didn't have a clue what they're doing! Thank you!

Will · 29 July 2025

★★★★★ 5/5

Google

Amir has gone above and beyond during the sale and purchase process, and it is evident that his professionalism and integrity filter throughout the whole Brown & Merry Berkhamsted team; Scarlette, Lucy and Harry. Amir regularly informs us on developments and is always available to discuss strategy and advice with absolute transparency. He has an exceptional knowledge of the local market and is always polite, respectful and understanding.

Colin · 28 April 2024

★★★★★ 1/5

Trustpilot

Brown and Merry - poor management service

Brown and Merry (Stony Stratford branch) were paid to manage my first property-to-let and they have failed miserably in the first two years already. The initial check-in report by their third party initially seemed okay but, it was lacking thoroughness, and the check-out report was far from accurate, costing me a potential deposit re-claim due to omissions within the reports. Despite the fact that I highlighted issues /concerns with the check out report at the time, Brown and Merry have continued to fail to address the issues. Whilst one staff member deals with the check in report, a different member is responsible for the check out.. and whilst the latter impacts the next check in report, the staff don’t seem to talk to each other or see how one person’s lack of input affects the other and both have shown lack of care in addressing the matter that’s ended up costing me financially. According to Alex Read, the inventory check list must’ve been okay “ because it was carried out by a third party” so she refused to even look into my concerns, whilst Sarah Richardson has failed to reply to any of my emails for 3 months. And whoever did the house inspections must have a filthy standard of living as they didn’t notice the mould in every room of the house.. result of the poor maintenance by the tenants, which Brown and Merry’s third party also failed to comment on in their reports. They also failed to comment /address the tenants on the items stolen so I’m contemplating putting in a police report against my former tenants… Also, Alex Read at Brown and Merry advised my new tenant that she would be free to redecorate my house as she pleased, which Alex advised without checking boundaries from me first as I had not given permissions for any change. There’s a whole list of issues with these estate agents - the above doesn’t even touch the surface ..

Emma · 6 March 2025

★★★★★ 5/5

Google

The Brown and Merry team worked tirelessly to secure the sale of our property. They marketed it promptly and welcomed over 50 potential new owners over the coming weeks securing several offers. The transaction to exchange was challenging …

Matthew · 17 June 2025

★★★★★ 1/5

Trustpilot

Brown & Merry Wendover

I wouldn't recommend this branch. Our landlady decided to sell our house shortly after the tenancy began and this branch took over the sale. We were renting through the Tring branch so remember that we were Brown and Merry's clients for the duration of this review. We were made to feel like we were being obnoxious or difficult for not allowing them to do multiple viewings, taking up most of the day, for which we were expected to vacate the property and 'maybe sit in the car' as suggested by them. This happened in February and March, during lockdown when the virus was bad and when we weren't allowed to have friends or family in the house. They decided it was ok to invade our home with viewings because people would be wearing masks, although the government advice at the time was to not mix. At the time they would not let me into their office to speak to them when I asked because of... Covid. The government guidelines at the time were designed to stimulate the property market and not to protect tenants and we can all appreciate that covid isn't sentient and doesn't know the difference between these scenarios. We gave them a two hour window and said they could have two households per day in light the global pandemic that had been going on for a year by then. They weren't happy about this and tried to get us to change our minds despite knowing how uncomfortable we were. Some of the viewings were taking place in 2° weather and in the end we refused any further viewings. We filed a complaint against a member of staff for her attitude following a cancellation and she later phoned us to apologise for her comments.  We expressed to them our anger at bring treated like this in pursuit of a quick sale and received an apology. I was quite surprised to learn that you can actually refuse viewings entirely. Given the situation I wish that I had taken that option as it seems now that would have been the only way to have any peace and quiet over the next 6 months. Following our complaint, all future viewings were stopped as it came to light that we hadn't actually been served a s21 notice and the house had to be taken off the market. It was a real mess. I was left a voicemail a few months later informing me that I had to vacate the property to allow for a mortgage survey. This appointment had been booked for the day of my brothers funeral when I had family staying and could easily have been avoided had somebody thought to ask me beforehand. It was rearranged but I refused to leave the property as I'm under no obligation to allow unsupervised strangers into the house I was paying to live in. Again I was made to feel like I was being unreasonable even after they admitted that I didn't actually have to leave. The inspection was carried out with me present and so the whole charade was pointless. There was no guilt over continuing to annoy us despite knowing that we were grieving and stressed to the hilt trying to find somewhere to live. After the house was sold we had to put up with the purchasers coming to the property, hanging around taking pictures of the house, with my daughter and other children playing outside and us being able to see them, several times a day, which also made the neighbours really uncomfortable. It was really disrespectful, frankly quite odd, and I could have prevented all of this by just refusing access for viewings. This sad and stressful experience continued for 6 months in total. For these reasons I would advise that tenants make themselves fully aware of their rights and how to exercise them when dealing with estate agents. Read the relevant legislation and then use it. We bought a house in Wendover through another local agent who in stark contrast were great, respectful to both us and to the occupiers of the property. The property was in a much better condition and for a better price. Throughout this, the Tring office that were managing our tenancy were also really good. They were really helpful, approachable and responsive.

Laura · 22 September 2021

★★★★★ 5/5

Google

The Brown and Merry Berkhamsted office handled the sale of our mother's house. Right from the very first meeting with Amir we were very impressed with his local knowledge and market experience. In fact the whole team, led by Amir, have been great always up to date with the status of our sale. They took time to understand our circumstances, have been friendly and helpful throughout. We highly recommend Brown and Merry in Berkhamsted.

Jean · 30 November 2023

★★★★★ 5/5

Google

Having recently purchased a property that was marketed by Brown & Merry I was impressed with the professionalism and personable approach from Amir and Bobbi. Although B&M were representing the seller, I never felt that they had anything other than both parties best interest at heart. All questions were answered in a timely, clear and concise manner. Bobbi and Amir were both attentive, professional and kept me appraised throughout the entire conveyancing process. Many thanks to Amir, Bobbi and the B&M team for a job well done!PositiveResponsiveness, Quality, Professionalism

Paul · 27 August 2021

★★★★★ 4/5

Google

I put my property on the market with Brown & Merry in Berkhamsted. I found the office staff to be friendly, helpful and always professional. Harry, in particular, stood out in regard to his professionalism and reliability. Toward the end of the conveyancing process Amir was responsive and reliable in chasing up final things. Where the Berkhamsted office stood out for me was in the small details. If they agreed to phone me back they did phone me back within the timescales we'd agreed. They were honest and upfront at all times and reassuring to deal with during the more stressful parts of the process. Their 'go-to' solicitors were absolutely excellent as well. I wouldn't hesitate to recommend their Berkhamsted office if you live in the area and are thinking of putting your property on the market. I never thought I'd write a positive review for an estate agents. Thank you Brown & Merry.PositiveResponsiveness

For · 27 August 2021

★★★★★ 1/5

Trustpilot

Absolute mess of a company

Absolute mess of a company ! Tried to view a house - they said they didn’t have the keys and would phone back when they had them . Never phoned back and although we repeatedly asked for an update was told nothing . House was then sold without any communication with us . When I eventually spoke to the branch manager he was very rude and abrupt and continually talked over me . Think twice about selling your house with them as this seller could have possibly had a higher offer !!

Sandra · 19 August 2021

★★★★★ 5/5

Trustpilot

Satisfactory Rental Agency service

I wholeheartedly recommend Brown and Merry's stony Stratford office, services to anyone seeking property in Milton Keynes, whether buying or letting. Take a moment to read my review, and I promise you won't regret it. Moving can be a tedious and lengthy process, especially when settling in a new town or country. However, my experience with Brown and Merry was remarkably smooth. After contacting several agencies and registering with many online, I shortlisted properties from Brown and Merry and other agencies. Their properties stood out, and when it came to the letting process, they made it seamless. What impressed me most was the negotiation with the landlord. Alexander Read handled the discussions with professionalism and finesse, ensuring we secured the property under comfortable circumstances. My exceptional experience with Brown and Merry is largely due to Alexander Read's outstanding service. She is an invaluable asset to the company, and I extend my heartfelt gratitude to her. Thank you, Brown and Merry, and thank you, Alexander Read. Your dedication and expertise are truly appreciated. Rating: 5/5 stars Highly recommended! God bless you."

Mercy · 2 February 2025

★★★★★ 1/5

Trustpilot

An atrocity of a company to avoid for the better

This company never ceases to amaze so I will be exposing them again. In relation to the rental property; 4a The Chequers, Castlethorpe, Milton Keynes, MK19 7HG Brown & Merry, 65 High Street, Stony Stratford, Milton Keynes, MK11 1AY began to advertise on Friday 17th January 2025 shortly before closing time 18:00. An hour or two after the listing went live, I went on their website to enquire whether a cat would be allowed to live alongside the tenant at the property and guess what!? No response to this current day Tuesday 21st January 2025. So that Brown & Merry can't deny it, I was immediately informed "Thank you - we have recieved your message". I'm left calling the office on 01908562011 / 01908561874 whilst selecting option 2 for lettings a mulitide of times, daily to pick up on whether somebody is in the office dealing with the phoneline aswell as emails as I'm expecting such a company being instructed and in control of finding individual(s) to live in said property to respond to me by the morning of Saturday 18th January 2025 in the hope of securing a viewing on Monday 20th January 2025. Somebody at Brown & Merry has updated the property listing to "LET AGREED" on Tuesday 21st Janurary 2025 so there was clear communication between themselves and other prospective viewers of which I suspect viewings were conducted at the earliest on Monday 20th January 2025 for somebody to agree a tenancy contract the following day. I was denied a viewing nevermind a response! All in all I made a total of 19 calls and not one person picked up. I suspect Brown & Merry recognised my name, email address and phone number to deliberately discriminate against my medical / disability needs yet again but that's ok, because it has backfired leading me to expose their behaviour again. I once again strongly advise all prospective tenants, landlords and buyers to avoid this atrocity of a company.

Anonymous · 21 January 2025

★★★★★ 5/5

Google

Berkhamsted high street is a den of unscrupulous estate agents.... Thankfully, Brown and Merry and their head of sales Amir is anything but this!. Having recently exchanged on the sale of my home I have to write that my experience with Amir and B&M sales was 100% positive from start to finish. Amir was direct, available and realistic from the outset. I feel that both myself and the seller are happy and that is mainly due to the careful balancing act of Amir in managing expectations and knowing when to push and pull so that both parties were able to achieve a positive result. This experience has persuaded me more than ever that e-agents are not going to take the job of well trained, courteous and professional agents like Amir anytime soon and I'm happy for it !

Richard · 27 August 2020