Brown and Merry Berkhamsted reviews

★★★★★ 5/5

Google

Nothing but positive things to say about these guys. Particularly Harry and Amir who we had most of our dealings with. Nothing was too much for Harry and he was extremely attentive and helpful throughout the process of buying our house. We viewed a few properties with him and then did repeat viewings on our purchase - he was very accommodating and often squeezed us in last minute. Amir was also a joy to work with and dealt with all of our requests quickly and professionally. Would definitely use them again. They were by far the best estate agents we dealt with while searching for our home in Berkhamsted.

Sophie · 27 August 2020

★★★★★ 5/5

Google

What a pleasure it has been purchasing a house with Berkhamsted Brown & Merry. As everyone is aware buying a house is stressful, but with special thanks to Amir and Scarlette they both made the process easy! Great communication with updates when requested! I would highly recommend! Thank you.

Sophie · 29 January 2024

★★★★★ 5/5

Trustpilot

Excellent Service

Have been dealing with Brown & Merry in Newport Pagnell for some time now and have always been pleased with the service. Both Matt and Lydia are great people, who with the hiccups I have had, through no fault of theirs, have always been positive and kept me going (and sane!!) Lydia is always very helpful, friendly and keeps me up to date. Also a shout out to Audrey who has been there for a long time and always lovely when I speak to her. Thank you all for your help.

Lorna · 11 February 2024

★★★★★ 5/5

Google

From our first appointment (valuation) through to exchanging contracts recently, we cannot fault the excellent service each and every member of staff has given us throughout the whole selling process. We felt so looked after, were constantly updated and always dealt with in an extremely professional manner. Particular praise for Amir, Lucy, Charlie and Scarlette. We cannot thank you all enough. It has been a pleasure dealing with you all. We will have no hesitation whatsoever in recommending you to family and friends.

Maria · 14 November 2024

★★★★★ 1/5

Trustpilot

We contacted brown & merry through…

We contacted brown & merry through there wendover branch based in buckinghamshire. They arranged a viewing very polite and knowledgeable lady. Property was lovely just what we wanted. Then they informed us it was being sold through an auction by Iam sold.This is where the problems started. Having never purchased a property by auction before they put me in contact with iam sold who agreed a price with the seller I then put down a non refundable deposit which was a massive mistake. Unfortunately the sale could not be completed because of problems with the lease and we lost our deposit. I must add I done all my research and had a mortgage agreed in principle. So although it’s not all brown & meets fault. They should not deal with this dodgy auction company and any who gets advice to by property through an auction site please take my advice and go through normal channels.

Vincent · 10 January 2024

★★★★★ 5/5

Google

Would highly recommend Sarah as a mortgage advisor. She’s just done an excellent job securing us the best rate. Sarah is very knowledgeable, gives good advice, is responsive, on top of things and tenacious, as well as friendly and very easy to deal with.

Debbie · 29 March 2024

★★★★★ 5/5

Trustpilot

Brown & Merry Hemel Hempstead…

I used Brown & Merry Hemel Hempstead branch and spoke with Eliot and Stephen. From the very first contact I had with Eliot I was pleasantly surprised of how informative he has been with communications. I felt I was a valued customer to them. I noticed property and contacted Brown & Merry and everything was smooth running from there. All the staff I spoke with were polite and professional. Eliot phoned me back when he said he would. He was also able to squeeze me in to view properties at short notice, which I was very pleased with. It is stressful, looking for a new property to move into, and I felt that Stephen was very informative with every property showed me. All my questions are answered, and if he didn’t know the answer, he got back to me. I had to nip into the branch to sign the paperwork and receive the keys and Eliot and Stephen could not have been more helpful with helping me navigate around the process of renting. Any questions I had was investigated before responding back to me, which made me feel confident with the company. I’ve been in the property over a month now, and I am very happy with my decision. I’ve had no surprises since moving in regarding misinformation. I could not recommend this branch more. Thank you guys.

Elizabeth · 1 January 2024

★★★★★ 1/5

Trustpilot

I regret to say that my experience with…

I regret to say that my experience with Brown & Merry's Leighton Buzzard branch has been extremely disappointing. I accepted an offer on August 2025 and instructed them for conveyancing services immediately after. However, nearly three months later, the sale remains incomplete, with little to no progress from their sales team. Despite repeated attempts to get updates, I have been left in the dark, with no visible effort or action on their part to move things forward. I had hoped to work with them through the process, but the lack of professionalism and urgency has led me to seriously consider switching to a different firm. I would not recommend this service to anyone looking for a reliable, communicative, and professional conveyancing team. Very disappointing overall.

Nadeem · 7 November 2025

★★★★★ 5/5

Google

The best part of buying our home was what a huge help Sarah Bennet was in navigating our mortgage. She went above and beyond for us throughout our entire experience. Cannot recommend her services enough!!

Emily · 19 August 2024

★★★★★ 1/5

Trustpilot

Be careful with this agency…the agents…

Be careful with this agency…the agents are asking for part of deposit to “check your references “and they will tell you that you don’t pass and you will lose the money .They don’t provide you with information about the rejection which I find normal to have because you pay for them.Agent name that I deal is Eliot…very kind but also very sharp when you ask about explanations If they do like that with 10 people per week this deposit are money in the pocket If anyone have the same experience don’t hesitate to share it.This is Hemel Hampstead branch

Cosmin · 21 October 2025

★★★★★ 1/5

Trustpilot

Overvalued and little contact

Over valued and little contact.So much contact to get us to sell with them, as soon as we listed the house with them I received loads of marketing calls trying to get us to upgrade the marketing package. They encouraged us often to drop the price they valued it at. I really believe they give you a great listing price but then always encourage clients to reduce. If you look on rightmove you’ll see lots of there listings reduced. Sarah branch manger French promised calls back but never did. Alex was the only person in branch that was helpful. I also went with the solicited they recommended and they were also awful, slow and never communicated with us.

Kirsty · 1 November 2023

★★★★★ 5/5

Trustpilot

Nicole and lettings team at Brown & Merry, Aylesbury

Nicole and her lettings team at Brown & Merry Aylesbury are absolutely fabulous. Professional, courteous, knowledgeable, efficient - a first class team and we would highly recommend Nicole to any prospective landlords.

Ravi · 7 October 2025

★★★★★ 5/5

Trustpilot

My husband and I viewed a property in…

My husband and I viewed a property in Hemel Hempstead on Saturday 23rd, the lady that showed us around was the best. We had other viewings on that day with other companies and the other presenters were no where near her professionalism and understanding. She made the viewing very pleasant. Thank you

Cynthia · 24 May 2026

★★★★★ 5/5

Google

Charlie was a great help in finding the right location for us, thanks Charlie!

Matthew · 19 April 2025

★★★★★ 5/5

Google

We chose Brown and Merry to sell our property after speaking with a few different agents. Amir came to the house and we knew as soon as we spoke with him that he was the man to sell our house. The entire team have been amazing and extremely helpful throughout. A special mention has to go to Scarlette who managed all the paperwork side of things. She was a superstar and kept us updated all the way through the process. We move later this week thanks to this fantastic team. Thank you Amir, Scarlette and the Brown and Merry team. I you are looking to sell your property I highly recommend Brown and Merry Berkhamsted 100%

Clare · 27 August 2023

★★★★★ 5/5

Google

Brown & Merry in Berkhamsted have just helped us buy our home together as a newlywed couple and the service was fantastic. Matthew Martin in particular was professional, had a considered approach and understood our requirements. Every step of the way was super smooth in terms of the process and explained to us thoroughly, we were kept up to date with honesty and transparency when it came to any sale delays which was reassuring particularly as there is uncertainty in the current housing market climate. I would recommend to any potential buyer/or seller. Special thanks to Scarlette, Matthew & Amir!

Rebecca · 27 August 2023

★★★★★ 5/5

Google

My wife and I have had a fantastic experience buying a house through Brown & Merry, especially Matthew who has been outstanding! He is incredibly thoughtful, proactive, enthusiastic and diligent - you can tell he takes pride and really enjoys his work. The whole B&M team (Matthew, Amir and Scarlette) have always been communicative and quick to respond, as well as honest and mindful of our needs and situation. They always tried their best to be accommodating with our time as well. Buying and moving to a new area can be a bit daunting but we’ve really felt like we’ve been looked after and in good hands with Matthew and the B&M team. Big thank you to Matthew, Amir and Scarlette for being so helpful to us!

Oliver · 27 August 2023

★★★★★ 5/5

Google

My husband says "You took us under your wings" throughout our purchase. We always felt comfortable contacting this branch, either by phone or visiting in person. All of the staff got to know us and our family and were very understanding of our situation - only ever wanting that positive outcome, and knew that the bungalow we were buying was exactly right for us. They helped us to resolve any issues and challenges that occurred and we always felt supported by the staff (particularly Amir, Harry, Scarlette and Matthew), with their friendly caring natures. We'd certainly recommend them to others - hence giving them 5 stars! Many thanks to Amir and his fantastic team!

Iris · 27 August 2023

★★★★★ 5/5

Google

We had a fantastic experience with Brown and Merry in Berkhamsted from start to finish. We bought our house through them three years ago and, more recently, sold the same property with their help. During our initial purchase, there was a lengthy and difficult legal process, but Amir at Brown and Merry kept us updated throughout and took the stress out of it. When we decided to sell, we interviewed four different estate agents, and Brown and Merry came out on top in every regard. Their estimate, marketing and strategy was excellent. Lucy, in particular, was incredibly credible. Her passion, energy, and understanding of what we were looking for gave us complete confidence in her ability to sell our house the right way and the top price. She delivered! Their marketing, outreach, and the open day were all very effective, resulting in us getting the asking price, which was nearly £100,000 more than other estimates from other estate agents. We really put them under pressure at times, and it wasn’t a straightforward sale, but they always had the answers and managed the process, the buyers and us brilliantly! If you’re looking to buy or sell a house in Berkhamsted, you must speak to Lucy and Amir at Brown and Merry. They deliver outstanding results and exceptional service.

Joe · 27 June 2024

★★★★★ 5/5

Google

We would like to thank everyone at Brown & Merry for their help and support selling our house. We even had viewings before it was first marketed! All the team were friendly and helpful, and we would recommend them unreservedly.

John · 28 October 2025

★★★★★ 5/5

Trustpilot

Top class property sales service

We do not believe we could have chosen a better estate agent to market and sell our investment property. Living abroad as we do, we needed an agent who would provide an efficient sales service and give us the comfort that we had someone with the requisite knowledge and also act in our best interests. We cannot speak highly enough of Mason Janes, Branch Manager of Brown and Merry Stony Stratford, and his sales team. From initial valuation right through to completion, they provided us with an exceptionally high level of service and support. We have nothing to criticise or complain about. We have no hesitation in recommending them to others.

Colin · 30 July 2025

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract.

Anonymous · 1 July 2026

★★★★★ 2/5

Trustpilot

I gave them my number.. Big Mistake.

I asked for an evaluation.. this was fine.. no problems.. but I chose a different agent and now 4 months later they still regularly phone me up, once even saying "hello , this is your estate agent".. errr NO... they are abusing the fact that I gave them my number and now I cannot get rid of them.. Wish I had never done so. I am now apart of their ' any phone call is work' policy. B&M are owned by connels and the BBC has a page about their dubious sales tactics. They have a tv show about it also.

Broociebonus · 18 July 2025

★★★★★ 5/5

Trustpilot

Gemma- mortgage advisor

I was recommended by a family member to see Gemma- the mortgage advisor-She was amazing-after my divorce I was new to all this- Gemma helped me through every stage of getting my mortgage and life assurance and explained everything.Gemma was a pleasure to chat to and answered every question promptly and was always kind and caring and always went out of her way to help me. I 💯 recommend Gemma.Thank you

Emma · 15 October 2023