Brown and Merry Berkhamsted reviews

★★★★★ 5/5

Google

We completed on a house purchase today where Brown & Merry were acting as the selling agent. The service we had from the whole team from first contact, to viewing, to sales progression was exemplary. Our huge thanks go to Amir, Scarlette and Charlie in particular who were all fantastic to deal with. It's a common cliché, but in this case I am quite sure true, that this transaction would never have happened without Amir. We were in a long chain, that was beset by delays and problems, with multiple issues caused by unresponsive parties, third party issues with other properties in the chain that took months to resolve (and on more than one occasion we were convinced were going to cause the chain to fall through, so much so that we had our own agent ready to remarket), and eventually had to exchange and complete on consecutive working days due to a mixture of other restrictions - Amir showed in these moments the true value of an estate agent who really knows how to get things done. He has an extremely wide network of contacts within the region, and was able to make direct connections with other solicitors, agents and mortgage brokers acting for parties several rungs down the chain. He is a brilliant communicator - responsive and persistent, but also realistic and pragmatic. He was able to drive progress and relay information between parties across the whole chain, not just the particular link that he was directly responsible for, and despite everything, he got us over the finish line. As a buyer, we could not have lucked out on a better agent for our transactions. I would certainly recommend them to anybody looking for properties in the Berkhamsted area.

Jack · 27 November 2025

★★★★★ 5/5

Google

The market has been difficult in Berkhamsted, and it’s been a long journey to my purchase here. Throughout that Charlie has been excellent. Persistent, helpful, realistic and practical. Estate Agents can get a bad name, but Charlie (ably …

Michael · 17 September 2025

★★★★★ 5/5

Google

What a great team Berkhamsted Brown & Merry are! They took on our challenge of selling a Mobile Home ( not always easy) and were relentless until it was sold. We took on another agent but quickly cancelled them because they were nowhere as efficient as Brown & Merry. Our sincere thanks to all the team (Scarlett your admin was brilliant) Amir, Matt & Harry with a special thank you to Lucy whose charm was so apparent from the first time I spoke to her, she could sell sand to an Arab!

Brian · 30 December 2023

★★★★★ 5/5

Google

Amit and the team were great at selling our house. Good pricing and negotiation and kept us informed along the way.

Nigel · 18 January 2026

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 31 March 2025

★★★★★ 5/5

Google

We recently purchased our first home through Brown & Merry Berkhamsted and Charlie , Amir and Sarah were a pleasure to deal with from start to finish. Searching for a house you deal with a lot of different agents and they were by far the …

Tristram · 17 April 2025

★★★★★ 5/5

Google

What do you need from an estate agent? Best price in a changing market; someone who helps you hold your nerve to get that right price; someone who is always available and keeps you updated of every development; someone who keeps close contact with all the conveyancing solicitors; someone who is kind and patient when you begin to panic; someone who goes beyond their remit - driving you to the station; visiting the empty property to fulfil the insurance requirements; and who even reads the meters for you! That's Amir - and his team. Thank you Amir, Harry & Scarlett.

Anne · 27 August 2023

★★★★★ 5/5

Google

Having spoken to several agents in the area we decided on Brown on Merry to represent our property. Amir and his team were fantastic. Really felt they had our interests in mind at every step. Amir listened to our needs and gave sound advice and guidance on pricing and marketing strategies. Communications were excellent giving weekly updates on progress with advertising and viewings left us feeling confident they were working hard during a very difficult and changing time in the housing market. Even when we had issues needing keys on a Sunday when they were closed both Amir and Mathew stepped up to get a spare set to us. Fantastic support and I highly recommend the team.

Clive · 27 August 2023

★★★★★ 5/5

Google

Brown and Merry were excellent from start to finish! Amir and his team (Matt and Harry - brilliant btw) held our hands through the whole process at potentially a very tricky time for real estate. Our house sale / purchase has been far from straight forward, with plenty of bumps along the way, more than we ever could have expected, but B&M remained calm, reassuring and went above and beyond to solve any problems. Thank you so much!

Chris · 27 August 2023

★★★★★ 5/5

Trustpilot

Brown&Merry Sale

I recently sold my property in Berkhamsted and my estate agent Brown&Merry were extremely professional and highly efficient. Special mention to Lucy who oversaw our listing and made the whole experience smooth sailing and a pleasure to work with. I can highly recommend Brown&Merry and would definitely use them again in the future.

Marc · 25 November 2025

★★★★★ 1/5

Trustpilot

Incorrect/misleading "for sale" board

Brown and merry Tring have put a "for sale" board outside my home, My home is not for sale. The bord relates to a house 500 yards away. I have asked the Manager three times to remove the board but to no avail. Have had to resort to complaint to property ombudsman.

E · 8 October 2026

★★★★★ 5/5

Google

I would like to endorse the other reviews I have read. They matched our experience. All the Brown and Merry team worked hard to sell our property. They marketed the property well, found potential buyers and conducted the negotiations to agree the price effectively. However, the real skill of the agent is keeping the sale on track in the process to exchange through its many pitfalls. We would like to thank Amir for all his skill, good judgement and support in doing this leading to a successful conclusion.

Simon · 27 August 2022

★★★★★ 3/5

Google

Brown & Merry found a buyer for my property, but the sales progression stage lacked proactive communication. I often had to chase for updates myself rather than the agent leading the process. The sale did complete, but stronger support during conveyancing would have made a big difference.

B · 17 March 2026

★★★★★ 5/5

Google

We decided to go with Brown and Merry after meeting with Lucy who had an excellent marketing presentation and personable style that really put us at ease throughout the selling process. Her and the team made the entire experience as stress free as possible and we felt very well taken care of.

Kyle · 27 June 2024

★★★★★ 1/5

Trustpilot

Do not rent or buy from this company under any circumstances

Do not ever rent or buy from this company. They are the absolute worst of the worst We rented a property at the start of October and were told that we could rent the property for up to 10 years as the property was an investment for the landlords child. The previous tenant moved out the day before we picked up the keys so when we moved in, despite a so called cleaner being bought in we had moved in to a kitchen with greasy worktops and cupboards, handles in the kitchen that you could feel grease and gunk, burnt on food on trays in the oven, rubbish swept under the kitchen units, kickboards missing, holes in walls, cupboards leaning from the wall, cat poo and glass all through the garden, bathroom sink and bath plugs that were unusable and electrics that were faulty. The landlord was apparently a trained electrician but didn't realise that a flickering light switch in the kitchen was linked to a faulty mains electric input, something we only discovered when our electrics went and we had to call national grid to come and get our electrics sorted due to a faulty mains input. We were told that the weight of what we had put in cupboard is what pulled it off of the wall (kitchen units are supposed to support weight) yet the units were leaning when we moved in. We had a wooden back door that expanded after over 24 hours of rain and caused the expansion of joints, an issue that had previously been experienced due to screws and obvious glueing of joints but we got the blame by the landlord for slamming the door despite no evidence. We were asked numerous silly things by the landlord including storing all of our cleaning products on lower units despite having a 4 year old child that would have easy access to them but no care was given about this. Apparently the landlord requested this because it was the weight that apparently pulled the cupboard off of the wall which is absolutely ridiculous. Alex at the Stony Stratford branch doesn't give a cr*p and does anything to keep the landlord happy without a care in the world for the tennant and Poppy at the same branch is absolutely rude and will happily get into a full blown argument after putting the blame on you for situations that you have reported according to your contact. We have a neighbour that has bought a house through this company and experienced similar problems. DO NOT buy or rent through this company or their parent company Sequence unless you want to experience complete lack of care for the tenant or buyer and want to be blamed for everything. They take no responsibility, they backup the landlord and not the tenant and seem to not have a care in the world for anyone as long as they gat a sale or let. Steer well clear and go with someone else because this company are an absolute joke. We have never experienced a company so rude and with such a complete lack of care. If you ever deal with Poppy or Alex good luck to you. I really wish I could mention the landlords name but I can't but I will say the he likes to drive past and keep watch on you. Something I find a little bit weird. Do yourself a favour and avoid this company.

Karlandsarah · 1 March 2026

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 5/5

Trustpilot

5 star service

Arranging the viewing with the Aylesbury branch was really easy, I called up and spoke with the agent and was booked in for a slot that was convenient for me the very next day. Sophie showed us around a lovely flat, she was super friendly and was able to answer all of our questions and was overall really helpful. Would definitely recommend.

Emily · 11 July 2026

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 5/5

Google

A very professional service from Mr Charlie Crisp at the Berkhamsted branch, excellent comms, really helpful and with great local knowledge too… am very glad to have him as my point person at this particular estate agent while I continue the search for my next home! Thank you Charlie 😊 …

Charlie · 27 June 2024

★★★★★ 5/5

Google

We have had an excellent experience with Brown and Merry on the sale of our property. Charlie, Lucy, Amir and team have been fantastic guiding us throughout the process. …

Maxwell · 17 April 2025

★★★★★ 5/5

Google

We put our house on the market with Brown & Merry and decided to try an open day - we had two offers within days and had accepted one by the end of the week. Our sale and purchase has been long and B&M have been there for us every step of the way. I cannot thank Amir, Scarlett & Matthew enough. Thank you

Caroline · 27 August 2023

★★★★★ 5/5

Google

Moving agents to Brown and Merry has been a great experience. Lucy was very helpful and professional in the 6 months before we listed and the energy and client care from her and the team has been a major contributor to us working towards an outcome which we hope will exceeded our expectations

Andrew · 28 April 2024

★★★★★ 5/5

Google

We have used Brown & Merry to sell our house in Berkhamsted. It has been a long drawn out process and tricky at times, but finally we have got there. We would like to thank Amir and his team particularly Matthew and Scarlette for their helpfulness, extreme patience, friendliness and knowledge. We would definitely use them again and can highly recommend them.

Lynda · 27 August 2023

★★★★★ 5/5

Google

Amir from Brown & Merry guided us well through some very stormy negotiations during our house sale. He was exceedingly patient and we always knew he had our best interests at heart. We would not hesitate to recommend Amir as a best in class real estate agent.

Barbara · 27 June 2024