Trusted Agent profile · Belfast
★★★★★
907 reviews across 1 platform
433 Lisburn Road, Belfast, BT9 7EY
Part of Quicklet (Belfast Office), see every office.
Quicklet (Belfast Office)'s office in Belfast, at 433 Lisburn Road, is rated 4.8 out of 5 across 907 reviews on 1 platform, including 907 Google reviews rated 4.8.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
GoogleWe used Quicklet to rent our property in Belfast for many many years until we sold it recently (August 2021). Sarah Curry is excellent and their lettings team is responsive, reliable and pragmatic. Highly recommend them for renting out your property.PositiveResponsiveness, Quality, Professionalism
Thanks so much, we have loved working with yourselves over the years and wish you all the best in the future!
5/5
GoogleWe are currently in the process of applying for a tenancy agreement through quicklet. The service so far has been quick, convenient, friendly and hassle free. Aimee was very helpful and professional when taking us around the property. A great experience so far.
Thanks so much for your review Sarah-Jane!
1/5
GoogleUnreliable & no help at all and untrustworthy if i can rate them with no star i would. Alan Scott was very difficult to deal with 👎🏾 …
Hi Jerald, We don't have any record of you as a landlord, tenant or enquiry so are unsure what this relates to. Could you get in touch with the Belfast office directly to discuss this further? If you can email leah@quickletni.co.uk with the issues you've experienced that would be great. As can be seen from previous reviews, we strive to provide nothing but excellent service so would be keen for the opportunity to look into and rectify this for you as soon as possible. Thanks.
5/5
GoogleZara was efficient and both kept me updated and responded quickly to any query.
Thanks for the great review Paul - we have loved working with you!
5/5
GoogleIt's been a pleasure working with Leah and Michael onboarding me as a landlord, and they've made the process stress-free. I'm impressed with the professionalism and internal processes to ensure things run smoothly. I'm confident the tenants will be well taken care of and my portfolio is in good hands. Thank you Quicklets!
5/5
GoogleI love how patients the agents are with the applicants. For example, I got stuck in traffic for one of the house viewings and arrived late and the agent was kind enough to show me round the rental property with a smile on her face. Not all agencies can do that but I discovered it with quicklet.
Thanks so much!
5/5
GoogleSean was professional, well dressed and had a firm handshake upon arrival. Was very helpful in discussing the location and made it a welcoming experience. Nice guy who constantly asked if we had any questions to let him know. Was insightful into all aspects of the apartment. Thanks Sean hope your boss see’s this.
1/5
GoogleWent to view a rental property and upon arrival received a phone call from the agent to say that I couldn’t view the property on that day as the tenant had refused entry. When this was rescheduled the agent arrived 15 minutes late, only for the tenant to once again refuse entry. Was assured that I would be able to view the property after the tenant moved out. Weeks later the property is listed online and when I reached out to view the property I was advised the viewing list was full. I suggested that I might have been contacted as soon as the property became available considering I’d already made the journey to view it twice, at which point I was informed that the property was actually now let. All in all a terrible experience and a tremendous waste of customers’ time.
Hi Caitriona, I have tried calling you a few times now to try to get more information on this, but have not been able to reach you. I can see that there were unexpected issues obtaining access to the property you had been interested in, and unfortunately as you have mentioned this was down to the tenants refusing access on our attendance. On the second occasion our agent was running late coming from another set of viewings, however they called all viewers in advance of this to inform them and apologise for any inconvenience caused and I do apologise again for this as it is not something that we often have to do. When the property was vacant, the agent had contacted you and left a voicemail to let you know that we were in the process of rearranging viewings and advised you to call us to obtain your time slot if still interested. It seems as though we did not hear back from you on this, so were unable to book you in and the property was then let agreed following these viewings. The agreed party was then unable to proceed with the property so it was re-listed just this week and agreed within a few days, so unfortunately by the time we had received your enquiry again the property was already under application. With the current demand for rental properties we are finding that they are let very soon after advertising across the board. As can be seen from our Google reviews, we do pride ourselves on the level of customer service we provide and if you do have any further queries on this please do not hesitate to reach out to us.
2/5
GoogleOverall, very disappointed with Quicklet as a letting agents and would not recommend them after renting a property in Belfast for a year. Throughout this time, we faced considerable frustration awaiting simple maintenance requests to be resolved and were frequently met with responses of “waiting for the landlord to respond” or that the person dealing with the issue “no longer works for quicklet”. One particular maintenance request made on 5th August 2021 for the sink basin to be repaired took over 6 months to repair with a plumber finally arriving a few days before the end of our tenancy.
Hi Conall, Firstly, thank you for taking my call regarding this - it was great to chat with you and we do appreciate your feedback on the service you received as we are always keen to improve in any way we can. As a company we have vastly developed over the last 11 months since the end of your tenancy and have invested heavily in ensuring that our tenants and landlords receive a high level of customer service - as can be seen from our previous reviews. We always endeavour to complete maintenance works as soon as possible however as discussed often we do have to wait for the landlord's authorisation on non-emergency issues before proceeding with works, as we cannot use their funds without their consent. There had also been a few changes in staff, so we do apologise if this added to any delays experienced. If you would like to discuss anything further, please do not hesitate to contact the Belfast office directly. Thanks!
5/5
GoogleAnybody looking for any property today would know the current market for rentals has been incredibly competitive. Quicklet has been incredibly helpful and quick to respond to their emails which I was very thankful for. I remembered showing up to the viewing slightly late and the person who was there waiting I believe who was "Ellie" was incredibly nice and made us feel incredibly comfortable for the viewing. The property was lovely and my friend and I are hoping to get it. *fingers crossed*
Thanks so much Sean!
5/5
GoogleVery friendly and professional apartment viewing experience. Appointment properly kept and remembered (unlike with a major real-estate agent who I had dealt with earlier in the day!); I was greeted absolutely punctually and in a friendly and welcoming manner which put me at ease. No undue ceremony around viewing all areas and aspects of the apartment. Despite the next viewing party showing up early and ringing the doorbell, it was made clear - and I felt under no pressure - to leave earlier than planned and prior to viewing the property to my complete satisfaction. Would highly recommend. 5/5.
Thank you so much for the great review!
5/5
GoogleAs a landlord I have had a very positive experience with Quicklet Belfast Branch, and I would certainly recommend them. They have been always very helpful and efficient. Even before I could let the property, they helped me find competent builders to carry out necessary work in the house. I was particularly grateful for that because, even before I paid them anything, they took the time and effort to help me sort these issues while I was out of Belfast. This really saved me a lot of worries, travel, and time. I also found the contractors they employ to be very reliable and competent. The help I received even before I had paid them anything really showed how professional and dedicated they are. Communication with them has always been clear and straightforward. For example, their inspection reports are well laid out, with pictures of all the property, and very detailed. This shows they care about their work. Overall, I am very satisfied with Quicklet and I would go to them without any doubt in the future.
Thanks for the lovely review Oliver - we have loved managing your property and working with you!
5/5
GoogleVery positive experience thus far quick on the day response for a viewing that evening and already in the process of awaiting the feedback from the Landlord. Also one of the few Estate agents that does evening viewings, making it so much easier to organise around working hours which a lot of other estate agents don't take into consideration. Aimee has been an amazing help throughout the process with quick responsive help when needed!!
5/5
GoogleQuicklets have been very helpful and super efficient in our search for a house. The estate agent we met at our viewing was lovely and very attentive. Organisation and communication from Quicklets has been excellent overall. Very grateful for such a service!
Thanks for leaving such a great review Francesca!
5/5
GoogleI had the pleasure of working with Leah, she went above and beyond to assist me with a query, providing clear and detailed answers. Her responsiveness and genuine willingness to help truly stood out. Its rare to find such excellent customer service within this industry, I would highly recommend her to anyone.
Thank you for your wonderful feedback Molly- we're delighted to hear of your positive experience!
5/5
GoogleVery professional. Agent was very nice and have been contacted regularly during the process. Would recommend
Thank you Alex!
5/5
GoogleAmy was fantastic during the house viewing. Very quick at replying to emails. Great service!
Thank you Grace!
5/5
GoogleI applied for a Property late on Monday and received a call the next morning to confirm a booking the next day. They were very flexible around us and scheduled a time that was suitable. Our agent was lovely and answered every question we had. Would definitely recommend Quicklet!
Thank you Leia!
5/5
GoogleJust viewed a property with quicklet & was made to feel very comfortable during, Ellie was lovely & the communication has been great. Hopefully successful with application 🤞🏼 …
Thanks Brooke - we will pass your comments onto Ellie!
5/5
GoogleIt was easy to find the property. They responded to messages very quickly and the instructions were clear. The viewing with Natalie was both very formal and well spoken.
Thank you Patrick!
5/5
GoogleSean was very friendly and helpful when showing us about the property. Thanks sean
Thank you!
5/5
GoogleIf there were 2 more stars on Google I'd have thrown that in as well. All kudos to Sean, a fine agent and a brilliant guide. Thank you Sean for arranging a viewing after hours, it really helped me with my schedule. I'm sure I'm in safe hands. Cheers.
5/5
GoogleWe met with Amy for a house viewing. She was fantastic throughout and answered all our questions with a cheerful attitude. We instantly bonded with her because she was genuine and helped us with our queries.We've applied to rent a property and hope that all goes smoothly, will be extremely grateful to Quicklet if all goes well!
Thank you Rashmi!
5/5
GoogleLeah has been brilliant to deal with during the move in/move out process. She's always been very friendly and quick to respond to any emails and queries, I've never had an issue during my tenancy. Wouldn't hesitate to use Quicklet again in the future.PositiveProfessionalism
Thanks for your great review Damien! We are delighted to hear that you are happy with our services, and will pass your kind comments onto Leah!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Quicklet (Belfast Office)'s Belfast office has 907 reviews across 1 platform: 907 on Google.
Quicklet (Belfast Office) Belfast is rated 4.8 out of 5 across all 907 reviews, and 4.8 out of 5 on Google from 907 reviews.
Quicklet (Belfast Office) Belfast, 433 Lisburn Road, Belfast, BT9 7EY.
