Trusted Agent profile · Belfast
★★★★★
907 reviews across 1 platform
433 Lisburn Road, Belfast, BT9 7EY
Part of Quicklet (Belfast Office), see every office.
Quicklet (Belfast Office)'s office in Belfast, at 433 Lisburn Road, is rated 4.8 out of 5 across 907 reviews on 1 platform, including 907 Google reviews rated 4.8.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
GoogleI have applied and viewed a property with Quicklet. Spoke to Sean and had a viewing with Sarah. Both were very professional, very friendly, property was great and I would thoroughly recommend the company.
Thank you!
5/5
GoogleI met Jack, the quicklet property agent, during the house viewing. He was very friendly and took the time to explain everything clearly. He answered all my questions patiently, which made the viewing comfortable and informative.
Thank you for your feedback! We're glad to hear that your experience with our property agent was positive. Providing clear information and a comfortable environment during house viewings is important to us. We appreciate your recognition of Jack's friendly and patient approach. Your satisfaction is our priority, and we look forward to assisting you further in your property search.
1/5
GoogleAvoid if you can, just another letting agency, we have been waiting on essential work for months, I have filled out many many maintenance forms and been promised multiple times on the phone that the work has been approved but I keep hearing nothing and keep getting the same lines, “oh yes someone will be in touch” nothing ever comes of it. Really fed up. Just because we are in a student rental doesn’t mean we will just accept getting left to the wayside. Not that it matters but we aren’t students, we both work full time and need these basic things sorted. Please sort it out.
Hi Jack, Thanks for taking the time to provide your feedback. Whilst we appreciate there has been ongoing maintenance at the property, we have been in continuous contact with you regarding this to keep you updated on when contractors are attending and the nature of work that is being completed. Unfortunately the repairs required to resolve the issue effectively and permanently were not something that could have been completed in a short time frame but we are glad that these have been totally resolved. We do of course appreciate that maintenance issues are an inconvenience for tenants, but want to assure you that we take all reports seriously and strive to provide a speedy repair on every occasion possible whilst providing a high level of care to all tenants - whether they are students or not. Thanks.
5/5
GoogleI had a great viewing. Tom has been great and patiently answered all the questions and he was friendly. Definitely looking forward to secure rental property under quicklet agency.
Thank you Sooraj!
5/5
GoogleSarah-Lee was the agent who showed us around apartment 4 2a College Green. She was very professional and answered all our questions in great detail.
Thank you!
5/5
GoogleHad a viewing today with Sean from the Belfast team. From the scheduling leading up to the the viewing to the viewing itself, Sean was very welcoming and extremely professional. He showed a great knowledge of the property and was able to answer every question we had. If anyone is looking for a letting agency they will be hard pushed to find anyone better than Sean and his team.
5/5
GoogleExceptional Service from Caolan Maxwell at Quicklet! I had an urgent radiator maintenance issue and reached out to Quicklet for assistance. Caolan, the agent who assisted me, was an absolute lifesaver! From the moment I explained my problem, he sprang into action and quickly assessed the situation and provided clear guidance on how to address the issue. Not only did he fix the problem promptly, but he also guide what went wrong and how I can prevent similar issues in the future. Overall, I couldn't be more pleased with the service I received from Caolan and Quicklet.
Thanks Dipankar - Caolan is delighted with your feedback!
5/5
GoogleThis afternoon (22-04-2024) I attended a house viewing in the four winds area which was being facilitated by Seán. From our initial inquiry we were impressed at how soon we received a response allowing for us to almost immediately schedule a viewing. Upon arriving at the viewing, Seán was there to greet me and begin to show me around the property. He did a fantastic job at making me feel settled and comfortable enough to ask any questions and speak freely about the house. His responses were very informative and left me feeling both comfortable and secure in my decision making regarding next actions. Each area of the house was showcased allowing for a greater idea of what it may be like to live here when settled in my own routine. The house was a pleasure to view and the viewing was very successful on the part of Seán. I would definitely recommend using Quicklets services so that you too can feel at home, away from home !
Thank you!
1/5
GoogleThe worst company in any sector I have ever used. Absolutely delighted to be helpful in December to take the deposit and pack their commission ahead of Christmas. Horrible service since. The fence in my garden came down in December, it is now May and there is no prospect of it being repaired. The boiler hasn't worked properly since moving in. There are damp issues in the property that weren't properly addressed before moving in. 2 "property managers" have quit in the 5 months I've been here - not a single communication letting me know who my new point of contact is. 2 in 5 months points to a bad working culture, 5 months to fix a fence points to an awful lack of professional pride and integrity. Embarrassing, I cannot wait to leave.
Hi Luke, Thank you for your review. We have tried calling you on multiple occasions now to discuss the issues you have experienced but you seem unavailable to answer our calls. As you were moving into the property in January you would have paid a deposit as standard to secure the property prior to Christmas. Your deposit would be protected through a third party so by no means would we ever make any deduction from this prior to the end of your tenancy nor would it be used for commission. In terms of your boiler not working correctly - the property has oil fired central heating and unfortunately having the heat on to heat the hot water is just how this type of system works. You have the option to turn each of the radiators off if you do not wish to heat the property while heating the water. With regards to the fence, we had a contractor assigned and authorised to complete works to repair the fence and unfortunately with the demand to fix fences due to storms it took them longer than planned. In order to work with you and provide the best service possible - we had assigned this to another contractor who attended the same day to quote. You can rest assured that we take our company culture extremely seriously and our retention rate of employees is extremely high so apologies if you have had a bad experience with some of our team. As we take this so seriously and your feedback is extremely important to us, we would like to address this and as mentioned have tried calling you to discuss.
5/5
GoogleI have been renting my property out with Quicklet for just over a year. I never planned to be a landlord, but circumstances brought me to Scotland and I needed help to rent the property while I was away. I was originally with another letting agent and I felt really confused about the process and I was unhappy with how they were looking after the property and the tenants. I moved across to Quicklet and they have made everything so much easier and stress free. They kept me updated with everything that was happening, made sure I knew my rights and responsibilities as a landlord and they have regular inspections to make sure the property is being maintained and the tenants are happy.
Thanks so much for this Siobhan - we have loved working with you and are delighted that you have been pleased with our service!
5/5
GoogleI have just moved back from England and have rented an apartment through quicklet. I found the staff (I dealt mainly with Stuart) to be very professional and good at keeping me up to date. I was particularly impressed by their online application process & online maintenance site as my old agent in England was in the dark ages and you had to call in person to their office to get anything done!!
Hi John Glad to hear you are happy with the service. I will be sure to pass on your kind comments to Stuart.
5/5
GoogleGreat service and friendly approach made the entire process smooth and stress-free. Thomas and Amy were always available to answer my questions and went above and beyond, highly recommend!
Thank you!
5/5
GoogleSarah has been very prompt,with setting up what I've needed to complete things. Has done a great job. All good. Thanks again.
Thanks for this Stephen!
5/5
GoogleWe had a a great experience with Quicklet! We had a short period of time to get our rental sorted, and within 1.5 weeks our application were reviewed, viewings sorted and contracts signs. Leah was very helpful and address all of our queries!
Thanks so much Kevin!
5/5
GoogleI have recently let my property through Quicklet and cannot recommend highly enough. From the letting team to the maintenance management. At times where I would be thinking were they covering a certain area they already had it done. Mostly I would like to comment on the service given by Caolan a real one on one service he is very competent at his job and deserves recognition. I will continue to use quicklets in the future
Thanks for this wonderful feedback Louise - we are delighted to hear you have been so pleased with our service and have passed your comments onto Caolan!
5/5
GoogleWe were shown around a lovely property by the very courteous Ellie. Ellie was very patient with us and able to answer all of the questions we had about the property. She also provided some useful insight into the local area that will be invaluable in making our decision. Great experience with QuickLet.PositiveQuality, Professionalism
Hi Tomas, Thanks so much for your positive feedback, we are very lucky to have Ellie on the team!
5/5
GoogleI used Quicklet recently to market a commercial property which proved to be very positive. Jasmin was very hands on from the outset and ensured that all feedback was communicated to me. I’m glad to say that not only did the property let, I have just listed another such was my satisfaction. Well done to all the team and I look forward to working with you again.
5/5
GoogleWe contacted Quicklet for some maintenance issues that occurred the other day and Caolan was super helpful. He very quickly reponded to our emails and arranged for a plumber to come in and fix the issue straight away, taking into consideration our availability to be in the house which was very nice of him. Very quick and efficient thank you so much!
5/5
GoogleMichael is excellent at his job I’ve had the privilege of working with Michael over a number of years and would recommend him highly Very professional in every way looking forward to working with him again Good luck in your new role Michael
Thanks Kim!
5/5
GoogleVery impressive. After my existing tenants notified me they were leaving. I seeked help from Quicklet. Aimee and Leah were very helpful and they found good tenants within 4 weeks. They always responded very quickly and friendly. This is the 2nd time they helped me. Will definitely work with them in the future.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the great review!
5/5
GoogleMy current experience with Quicklet has been nothing short of a dream. From the first minute of meeting the team I was greeted with a huge smile that resulted in me leaving with an even bigger one. Bethan in particular was extremely helpful and informative during the viewings and Leah was both bubbly and professional over the phone. A fantastic team to go along with a fantastic Letting agency. 100% Recommend😁
5/5
GoogleGreat dealing with Amy from Quicklet Belfast. Professional, committed, responsive and respectful. Couldn't recommend Quickley Belfast enough!
Thanks so much Attracta!
5/5
GoogleVery helpful agency, and the agents themselves a really easy to work with. They were happy to answer any questions I had about the property. Alan was very helpful at the property and helped with some items I needed clarity on.
Thanks so much Kyle!
5/5
GoogleLeah from Quicklet has been dealing with us and so far has been extremely helpful and kind! She has had answers to all my questions and has been available any time I needed her. Thank you Leah and thank you Quicklet!
Thanks so much Paulina!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Quicklet (Belfast Office)'s Belfast office has 907 reviews across 1 platform: 907 on Google.
Quicklet (Belfast Office) Belfast is rated 4.8 out of 5 across all 907 reviews, and 4.8 out of 5 on Google from 907 reviews.
Quicklet (Belfast Office) Belfast, 433 Lisburn Road, Belfast, BT9 7EY.
