Trusted Agent profile · Belfast
★★★★★
133 reviews across 3 platforms
188 Cavehill Road, Belfast, BT15 5EX
Pinpoint Property's office in Belfast, at 188 Cavehill Road, is rated 4.3 out of 5 across 133 reviews on three platforms, including 30 Google reviews rated 2.9.
Every review we hold for the Belfast office, from every platform, shown as written. First names only.
5/5
TrustpilotBarbara is a fantastic apartment block…
Barbara is a fantastic apartment block manager. She is very knowledgeable and responsive. She is able to deal with matters in a timely and professional manner. When issues have arisen, she has been very helpful. I cannot thank her enough.
5/5
TrustpilotA big, big thank you to Barbara
Since moving into my new apartment (one in a block of six) a few months ago, I’ve had no bin and had experienced problems ordering a bin from the council (new address not registered yet and/or apartment block bin orders requiring to be made by the block management company). Also, until all apartments were occupied, a block management company could not and has not yet been set up. However, when Barbara, our block manager to be, was contacted she took action immediately and all bins for the whole apartment block were delivered within a couple of days. What a fantastic surprise for us all!!! Barbara proved to be super-efficient, professional, a great listener and above all very kind and helpful. A big, big thank you goes out to Barbara on this occasion!!!
5/5
TrustpilotThanks to Mr Aaron Mckinney
Thanks to Mr Aaron Mckinney, we got a beautiful home in a beautiful location. He was very polite and clear throughout the process. He included us in every decision and clarified every doubts that I had. We got our home in a short time frame, it wouldn't have been possible without Mr Mckinney. We're grateful and may God bless you.
5/5
TrustpilotWorking with Alan has been so easy and…
Working with Alan has been so easy and smooth. Alan kept us informed throughout our selling journey and was open and honest about each part of the process Alan clearly knew his stuff and has proved to be a very competent and trustworthy agent. I can not thank him enough for making this experience less stressful and with minimal problems.
5/5
TrustpilotBarbara took over the management of our…
Barbara took over the management of our apartment block last year and transformed the whole experience. Now one phone call or email gets a prompt response and the problem solved. Barbara has a wealth of knowledge she brings to the job and knows how to work with contractors and ensure the task is completed on budget and on time. If you need an apartment manager to look after your property i would have no hesitation in recommending Barbara McCone
5/5
TrustpilotBarbara, best block manager to date
Barbara took over the block management of our apartments about a year ago and has been doing sterling work ever since. We needed a manager who had experience, a steady hand, good communication skills and the ability to listen. Barbara has all these attributes plus the interest and drive to put words into action. Her approach is businesslike and she follows up on tasks in a timely manner. Because she is confident in what she’s doing she will also take onboard any constructive comments and act accordingly. There’s never any problem contacting her and her response is positive and prompt.
5/5
TrustpilotNo Flannel from McCone
Mrs McCone seemed to take a personal interest in our problems no matter how trivial.As someone whom worked in the building trade she confronted builders which was non existent with previous property managers who batted for the development company rather than our interest.Every aspect was enhanced by her in her day to day hands on approach.The company Brackenwood whom she initially worked for would get a zero out of 10 while she was at the zenith of that scoring.Tommy Corr Rosegarden resident.
5/5
TrustpilotHouse Sale
We had several estate agents assess our property, but Alan truly stood out with his extensive knowledge of the area and his trustworthy approach. Throughout the process, he was always easy to reach and proved to be a calming presence when things took a challenging turn. Alan’s professionalism and dedication made a stressful process much more manageable. He is truly a credit to the Pinpoint team in Cave Hill. Highly recommended!
5/5
TrustpilotWe were looking for a valuation of our…
We were looking for a valuation of our home in Belfast and were recommended Jack by a friend.Jack was incredibly informative and presented a real enthusiasm for his job and what rental income we could expect.We were able to discuss management fees without feeling coerced in making a decision.I would highly recommend Jack and the team!
5/5
TrustpilotCavehill Branch - Alan Sheilds
My daughter recently sold her house with Pinpoint’s Cavehill branch. She dealt with Alan Shields and her experience has been second to none. Alan was professional and transparent throughout the whole process. I would like to say thank you for keeping her mind ease and ensuring she had a stress free experience. Highly recommended.
5/5
GoogleGreat service from morton pinpoint, especially Richard and Nicole who were dealing with my house. It sold in the first week thanks to Richard and Nicole kept the pressure on solicitors etc and seen it through to completion Thank you
Hi Andrew. Thanks for the positive feedback. It was our pleasure :-) Janine
5/5
TrustpilotAbsolutely fantastic service provided…
Absolutely fantastic service provided throughout. In what was a stressful house purchase the only reliable people were those at Pinpoint,specifically Aaron. The dedication,commitment and speedy turnaround times were exceptional
5/5
TrustpilotJack was very helpful and informative…
Jack was very helpful and informative when looking for rental properties, when the properties we were viewing did not suit he was able to source me a rental that was perfect for my new family and exactly what I was looking for. Great communication and help throughout the process. Highly recommend.
1/5
TrustpilotNo proper communication during buying a home..recent experience of ignorance from the sales team of pinpoint
I feel very bad about this agency .This is the first time I deal with them and end with a bad conclution.i won't recommend this agency for buying home in northern ireland. I had a bad experience with then when I agreed to buy a house..but they are not cooperative at all and they the other person to get that house with out communicating to me.i won't recommend this agency to anybody.
5/5
TrustpilotGreat experience
I had to contact pinpoint today as they manage our building. Barbara responded promptly and demonstrated a high level of expertise in relation to the issue. She contacted the other owners on our behalf as their input was required. She was proactive, knowledgeable and assertive everything you need in a manager who is responsible for managing your building. She put us in touch with all the services we needed. I was so impressed with Barbara’s handling of the issue. It really put our minds at rest.
5/5
TrustpilotI’ve been living in Robson Hall for…
I’ve been living in Robson Hall for just over three years and when I came first of all there was no one to sort problems or answer phone calls. I’ve got to say that Barbara McCone has been nothing only helpful since she came on the scene. Answers emails immediately even if she’s on holiday. Ask for something to be done and it is always attended to as if it is no problem.
1/5
GoogleWe rented through MP and had an awful experience. When it was time to leave the property the landlord tried to deduct our deposit for professional cleaning of an already spotless home. She wanted £50 to replace the back gate padlock which had become tarnished due to the rain and tried to blame us for problems that had existed when we moved in. We produced pictures that had been emailed to MP upon us moving in showing the damage was preexisting and that we could not be held responsible. The agents we dealt with had already taken our deposit from the protection scheme stating there had been no dispute and handed the full amount to the landlord. The landlord then refused to hand our money back and the MP agents said the protection scheme was only really there for commercial properties not small rentals. My experience of MP is that they are both liars and crooks who will hand your deposit straight over to the landlord allowing it to be effectively stolen. Avoid at all costs if renting.
Good Afternoon Rivenzi, We're really sorry to see that your experience of our service only rated 1 star! We would really like to know more so that we can address any issues you faced and improve our service offering as we do not hold your details against any of our tenancy ID's. You can contact me directly on nicole@pinpointproperty.com
5/5
TrustpilotHouse valuation!
I booked a valuation of my property with Susie from pinpoint. From the get go she was friendly and put me at ease. She was very knowledgeable and and gave me a prompt valuation of my home. She was an open, warm person which made a stressful process more enjoyable!Thanks Susie!
5/5
TrustpilotRight man doing the right job
From my first point of contact right through to completion I simply couldn’t have asked for better. Graham was attentive, interested and more than helpful. When you engage with a professional nothing is a problem and it had some issues which he assist with and removed the obstacles.
1/5
GooglePinpoint property is the most unprofessional service I have ever had the displeasure of using. As a prospective buyer there is a certain minimum standard that I would expect: common decency over the phone, updating a buyer if there has been an increased bid, returning phone calls, transparency over bids received and giving current bidders an opportunity to counter offer, not making false assumptions about a buyers funds without proof, having the impression that they are actually trying to sell a property. Unfortunately pinpoint fails on every metric which would be considered the bare minimum expected from an estate agents. From the irreverent Alan as mentioned in recent posts to the invisible manager who seems to have no control over what his staff are doing or is simply complicit in providing a dismal service, avoid this estate agents at all costs.
1/5
GoogleHorrendous service as a seller using PinPoint. Avoid this company at all costs. I initially had my property listed with PinPoint to which I had to remove my property from them. The company appear to be extremely understaffed & running with skeleton staff. Some of the staff are unprofessional & also come across inexperienced in their field. As a seller, it was near impossible to get a hold of Alan who was my point of contact and was to conduct viewings on my property. I had phoned 4 times in a row on on different days to request a call back due to a disappointing level of interest in my property. My calls were never returned. I then demanded to wait on the line until I spoke with Alan. I explained that I had requested a call back several times to which he replied “what is it you’re calling for”. Not even apology or an explanation. My property had been up for nearly 2 weeks & still not a for sale board to been seen. Like previous posts have mentioned, management seem to be non existent. I had requested a manager to call me back so I could go over the issues I am facing. No manager ever called. I quickly realised that PinPoint are incompetent on delivering a basic level of customer service to their client & I would dread to think the level of service a potential buyer or bidder would have in terms of communication. I phoned to have my property removed with immediate effect in the morning. The next day, it still was not removed & I had to phone again & was told a manger wanted to call me. This never happened. It was then eventually removed. Alan also had a different valuation for the house compared to two other well seasoned valuers and stated we would not get more than a set price & it would take time. Surprise surprise, this was wrong - I quickly listed my property with a very well known estate agent in the area & my house was sold in under 24 hours & for OVER ASKING PRICE & above Alan’s valuation. A for sale board was also put up within 2 days. Over all, communication is dismal, customer service is non existent & they appear to be well under staffed. Unfortunately I have had to take to leaving a review here due to no manager willing to make contact to hear my complaint. Maybe this will get their attention.
1/5
GoogleDon’t even know where to begin…appalling service and the most unprofessional estate agent I have ever dealt with. We were buying a property via this agent otherwise we would have walked away very quickly. On occasions when we required information our phone calls were rarely returned. We were repeatedly lied to about very important information around management fees for the property and only discovered the truth at the 11th hour when we contacted our solicitor. When I asked for clarification the manager of Cavehill office did nothing to resolve this major issue and in effect blamed his staff for providing this erroneous information! I would never recommend this agent to anyone….we are currently looking for another apartment to buy as an investment and, needless to say, would never use this company again. I am only giving one star as this review platform will not allow me to post with no stars!
1/5
GoogleRented a property through pinpoint from Jan 2020 to Jan 2022 which turned out to have dangerous electrical fittings and was rat infested. When trying to deal with the rat issue pinpoint talked to our neighbours and told the neighbours we were crazy and there were no rats even though there were dropping and the rat poison was eaten when conforted they denied this happened. Very unprofessional and I feel sorry for who ever rented the house after us.
5/5
GoogleRecently sold a house for us very impressed from start to finish staff were pleasant and accommodating especially Alan who kept me informed in each stage of selling the house.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pinpoint Property's Belfast office has 133 reviews across three platforms: 30 on Google, 1 on Yell, 102 on Trustpilot.
Pinpoint Property Belfast is rated 4.3 out of 5 across all 133 reviews, and 2.9 out of 5 on Google from 30 reviews.
Pinpoint Property Belfast, 188 Cavehill Road, Belfast, BT15 5EX.
