Every review we hold for the Belfast office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe are currently looking for our new home
We are currently looking for our new home and Alan Martin has been our representative from pinpoint since we started looking. Alan has been exceptional at keeping in touch via phone or email. He has been the only estate agent in various agencies that has actually called us with properties that he feels may fit our needs. He has been attentive, answering any questions we had about properties. He has been knowledgeable about the property and the surrounding area. Alan has also been proactive about introducing properties to us that fit our criteria. Alan is welcoming but not overpowering.
Aislinn · 21 March 2023
★★★★★ 5/5
TrustpilotAbsolutely excellent
Absolutely excellent! Alan and Graeme first class help. Alan was very knowledgeable and was a great help with all our queries over and above the extra mile. Thank you Alan! Very attentive to answering and returning calls and coming back to me. I've both sold and purchased properties with this estate agent for many years. Very professional. Not at all pushy, most helpful. Thank you.
Marie · 8 March 2024
★★★★★ 5/5
TrustpilotAlan Shields
Recently done a deal with Alan Shields. Alan is a top professional in his field. Personable and knowledgeable, Alan perfectly strikes that gentle balance between salesmanship and the hard sell. Unlike a lot of agents in NI Alan really knew his stuff about the property, was honest, straightforward and zero faff. He gave me and my wife two great tours of the property, each time guiding us around the property without constantly hovering over us. Exemplary agent and an absolute gentleman into the bargain. Would recommend without a shred of doubt. Thanks for everything.
Darrell · 7 February 2023
★★★★★ 5/5
TrustpilotI recently worked with Jack & Nicola as…
I recently worked with Jack & Nicola as my letting agents and I couldn't be happier with the level of service I received. From the start, They where professional, knowledgeable, and always available to answer any questions I had. They made the process of finding and securing my new rental property seamless and stress-free they are excellent communicators and always kept me in the loop throughout the entire process. I highly recommend Jack & Nicola to anyone looking for a fantastic letting agent.
Tristan · 1 February 2023
★★★★★ 5/5
TrustpilotPinpoint are the best
This will be the second house I have sold through Pinpoint and Graeme Farquhar has been a superstar. I am disabled and have mobility problems, and when Graeme called to my property to take photos this week and realised I was struggling to have it ready he actually hoovered for me to make sure the house was shown in its best light. Friendly, professional but most of all good at what he does! I won’t go anywhere elsePhilip
Philip · 31 March 2023
★★★★★ 5/5
TrustpilotBest in the business
Having used many letting agents in Belfast Area I can say pinpoint have been excellent. I am on my second year in a property with the pinpoint and the process, communication from them and response time when I’ve needed any assistance has been great! I have and will continue to recommend to my friends and family. Jack and Nicola is ywho I have main dealt with and the professionalism is levels above any other agency I’ve dealt with.
Caolan · 27 March 2023
★★★★★ 5/5
Trustpilot10/10 MR PINPOINT. Graeme!!
Graeme was the most amazing agent for selling our property. He was so professional in dealing with viewers and the feedback after viewings was instantaneous. He got our place sold literally within a few weeks of being on the market. He was absolutely fabulous in dealing with our onward chain liaising with other agents. We were kept fully informed at every stage right up to completion dates and beyond. 10/10 Graeme. You really are Mr Pinpoint himself!!!! They are so lucky to have you.
Paul · 19 January 2023
★★★★★ 5/5
TrustpilotHaving taken the decision to downsize…
Having taken the decision to downsize from my home of over forty years, I needed an estate agent! Visited three and found the choice easy zfter meeting Graeme and the team at Pinpoint. The whole process was not without hitches, but Graeme's knowledge, professionalism, and hard work resulted in a sale!! I can't thank him enough for his unstinting support at a very significant time in my life!! Pinpoint Estate Cavehill Road is the "go to" Estate agents!!
Rosemary · 14 March 2023
★★★★★ 5/5
GoogleFantastic company nothing is ever too much and always one phonecall away
And a special thanks to Barbra always making things easy and straightforward always a pleasure to deal with
Jason · 14 July 2025
★★★★★ 5/5
TrustpilotExceptional service …
Had the pleasure of using pinpoint for the sale of my property. Both graeme and Alan were very professional in not only selling my property but helping me find and buy another property . Amazing photos taken by graeme on his mobile phone to the professional standard that my friends and family couldn't believe was all done on his phone. I would whole heartily recommend these two guys for selling and purchasing property. Thanks again lads
Brendan · 31 March 2023
★★★★★ 5/5
TrustpilotGreat rental agents
Jack manages the rental of several properties for us in the South Belfast area. It’s a pleasure to deal with Jack, he is very professional and has a great understanding of the local property rental market. He is very efficient in finding suitable tenants, responds quickly to any queries and generally does a great job. We would definitely recommend Jack and Pinpoint to anyone looking for a rental agent to manage their property.
O · 21 March 2023
★★★★★ 5/5
TrustpilotBarbara is a wonderful apartment block…
Barbara is a wonderful apartment block manager.She is very hands on and listens and understands any problems we may have no matter how trivial.Both her and Sammy did a marvellous job with the power washing of the bin store,just another example of a request carried out efficiently.Thankyou.
Eileen · 1 October 2024
★★★★★ 1/5
TrustpilotI do not recommend the experience with…
I do not recommend the experience with…
I do not recommend the experience with…
I do not recommend the experience with this agency to anyone who would feel the way I feel right now, people go to more experienced agencies where they will treat you with respect, commitment, welcome you with a smile and open armsI feel very bad about this agency .This is the first time I deal with them and end with a bad conclution.i won't recommend this agency for buying home in northern ireland. I had a bad experience with then when I agreed to buy a house..but they are not cooperative at all and they the other person to get that house with out communicating to me.i won't recommend this agency to anybody nor am I happy with buying this house which should make me happy but because of this agency this house which I am supposed to buy has disgusted me so much that when I think that I am supposed to live there I am discouraged from buying this house from the very beginning I did not trust them by e-mail and I regret that my partner convinced me to trust them,think 3 times before you choose this agency because the employee will be nice to you only for the first 5 minutes
Erwin · 16 April 2025
★★★★★ 1/5
TrustpilotI would like to share some comments…
I would like to share some comments about working with this agency.
I do not recommend and strongly advise against it. This place definitely needs a new fresh breeze, ideas and a plan for its activities in terms of sales and probably renting apartments and houses.
Lack of communication, level of customer service, zero knowledge about the investment being sold and care for the buyer leaves much to be desired.
It is worth considering investing more in training, getting to know investors and educating them about the properties sold in your office.
The worst experience I have ever had, and I hope you can fix your mistakes and be successful in the future.
Good luck.
Piotr · 5 April 2025
★★★★★ 5/5
TrustpilotPinpoint have recently taken over our…
Pinpoint have recently taken over our property management . And so far , so good
Barbara has been more than helpful and looking forward to having a managing agent who can act and resolve any issues in a timely manner
Anonymous · 12 December 2024
★★★★★ 4/5
TrustpilotSelling our home after 18 happy years…
Selling our home after 18 happy years was made easier when using Pinpoint Property. Alan Shields was professional,honest and true to his word ! Even when things got a bit stressful (as they do when moving house) he was there with advice & the right amount of humour ,which was much needed . Would highly recommend Alan Shields & Pinpoint Property for anyone considering selling there home .
Nicola · 11 May 2023
★★★★★ 5/5
TrustpilotExcellent service. Timely updates.
We live overseas but thanks to Pinpoint, we had a relatively easy and stress-free experience selling our property in Belfast.
Nick worked really fast. He managed to evaluate the apartment and arrange multiple viewings within the space of a couple of weeks.
The process was fast and efficient. After the sale was agreed, Peter proceeded to update me regularly via WhatsApp. This was a godsend as I do not check my emails regularly.
They both worked hard to make sure everything went smoothly. Excellent service all around.
Lee · 18 March 2025
★★★★★ 5/5
TrustpilotGreat service
Graeme Farquhar helped my wife and I purchase our house. Graeme was a great help from the beginning to end of the transaction - he has excellent knowledge of the trade, is a good, clear communicator and most importantly is straightforward to deal with. His professionalism really helped to make the whole process stress-free. If we sell our house in the future, Graeme will be our first call.
Daniel · 23 March 2023
★★★★★ 1/5
GoogleShould be no stars. Terrible company, very entitled staff. Awful communication and appalling professionalism. No awareness of GDPR whatsoever. They seem to be unaware of their basic role as an estate agent and their expected level of customer service they owe to buyers and sellers alike. They don’t appear to have much integrity or decency in dealing with people. Very disappointed with the experience and wouldn’t attempt to do business with them again.
Anonymous · 16 April 2025
★★★★★ 5/5
TrustpilotVery professional on the sale of…
Very professional on the sale of properties we ever experienced. Graeme has been our agent for 4 sales now and & has great knowledge of the local & wider housing market - priceless. It made our whole experience totally painless and so efficient. Would definitely recommend, and will absolutely be a returning customer on our future sales. A* Top experienceGreat customer serviceAmazing local knowledge
Yvonne · 29 March 2023
★★★★★ 5/5
TrustpilotAlan Martin
Alan is brilliant, he really helped me through a stressful time when selling my house. He was always very patient, highly professional and extremely proactive. Nothing was too much hassle for Alan. He kept in regular contact with me throughout, which I really appreciated. I would definitely pinpoint.
Christy · 21 April 2024
★★★★★ 5/5
TrustpilotGood experience
I was looking into buying a property and was speaking with agent Alan Martin. Alan took me through a few different houses and suggested one in particular that stood out. Alan was very informative about area specifics and was able to answer all of my questions and provide further information and assistance to moving the sale forward. A brilliant experience from Alan, highly recommended.
Matthew · 17 March 2023
★★★★★ 5/5
Trustpilot“I had a fantastic expérience with Barbara at Pinpoint.
“I had a fantastic experience with Pinpoint. Barbara is very professional, friendly, knowledgeable, efficient and I would stress so kind. She helped me with an issue and made the entire process smooth and stress-free.
Can’t thank you or recommend you enough Barbara!
Jo · 4 July 2024
★★★★★ 5/5
TrustpilotExcellent Service Throughout My selling…
Excellent Service Throughout My selling Experience.
I leased my property through Pinpoint for the past 15 years and throughout this time Pinpoint provided a 1st class professional service.
When I then decided to sell the property, I met with Alan who provided me with excellent advice and all relevant information to get the house on the market, within 4 weeks the property was confirmed as sale agreed.
The whole process was seamless, Alan provided me with updates on the sale and was always available to take my call and answer any questions i had.
I could not recommend Pinpoint highly enough for either property leasing, leasing management or property sales.
Ian · 5 December 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
