Trusted Agent profile · Beeston
★★★★★
464 reviews across 2 platforms
260-262 Derby Road, Bramcote, NG9 3JN, Beeston, NG9 3JN
Tristram's Sales & Lettings's office in Beeston, at 260-262 Derby Road, is rated 4.6 out of 5 across 464 reviews on two platforms, including 416 Google reviews rated 4.6.
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Every review we hold for the Beeston office, from every platform, shown as written. First names only.
5/5
GoogleGeorge was super helpful in my search for a room to rent. I didn’t have to do much as he always sent me rooms that match my preferences and was available to answer every question I had. Thank you George as I’ve moved in now without hassle. Sophie is amazing too with feedback.
5/5
GoogleBRILLIANT from my initial call, Luke paid attention to my needs and as I was really in a rush to find a place, he was very helpful and proactive in getting somewhere for me and getting the ball rolling. Unlike other agencies the help was forthcoming and my situation felt important to Luke. I Cannot begin to express how much stress Luke has saved me, I cannot recommend Tristrams enough. 10 out of 10. recommended.
5/5
GoogleMy experience with Tristrams has been a wonderful one. They are swift in their responses and very friendly and lovely people. I only just put in my interest in a property and I was called by Luke who called the landlord and got back to me in no time. Now, I'll be moving into my newly rented apartment without stress. I would recommend Tristrams any time as the best property agents yet. Thumbs up !
5/5
GoogleCora is the best agent I have ever met in the country. She is fast and very helpful. Other staff who took us for viewings are also nice and very polite too. They are totally different from some other property agents. Though I'm yet to find a suitable property, can feel the sincerity from the initial contact.
5/5
FacebookTiam was really friendly and professional. She made me feel really comfortable and made the inspection a pleasure. She also listened to any concerns that I had and was really efficient at taking everything down ready to take action.
5/5
GoogleI had a good experience whilst viewing properties to buy with Marta. She is professional and very willing to help answer all my questions. Marta and Kirsten were responsive throughout the process of finding a property.
5/5
GoogleI had a great experience renting with tristrams. Luke was very understanding and helped reschedule my viewing when I couldn't make it for personal reasons. He was also very patient with all my queries and while the referencing took time to be completed, I was assured throughout. The property I stay at currently is really wonderful and Sophie has also been really helpful with my specific queries and requirements!
4/5
GoogleAs a tenant, I've always had good experiences with the staff at Tristrams. They answer calls quickly, they are friendly and knowledgeable and deal with any issue you have as promptly as possible. The web portal for reporting issues works well and is clear and easy to use. The only minor gripe I have is that you do have to chase them up for updates. My personal preference is to be informed every step of the way until the problem is solved. Other than that small issue I am very happy with their service.
5/5
FacebookTiam was amazing during the inspection. Tiam was patient and kind while asking us questions and checking if we have got issues
1/5
GoogleRenting with them is all well and good up until the point where they try and scam you out of your deposit. Arjun one of the agents had a blatant bias and told us to to accept the landlord preposterous claim for over £600 of our deposit. We of course went through the deposit protection scheme and were able to claim back most of the money but congratulations to the landlords and arjun maybe with that £60 you made you can go have a nandos together and split the profits. Just be sure to take extensive dates photos on the day you move in and move out as they are sure to ask for a crazy amount from your deposit. Little suspicious of the amount of 5 star reviews in such a short space of time from new accounts that only have 1 review hmmmmm. Arjun it’d be great if you could reply so we could hear your side of things
Good Afternoon, Thank you for your review, my name is Nicole, i am Arjun's manager, i am keen to discuss this with you so i can understand the situation and then provide a thorough response, please contact me on either our office number or on my direct email nicole@tristrams.uk.com Kind Regards Nicole
1/5
GoogleWas told the landlord wanted to take £600 of our deposit even the house was cleaned before we left it and the things that were broken were broken before we got there. Luckily for us we had taken pictures of everything when moving into the house and then as we moved out so we knew they wouldn't be able to take much from us. Arjun from Tristrams who obviously loves the landlord advised that we don't dispute the claim as he was trying to make the process easier for the landlord. After we submitted all the evidence we had they took only a grand total of £60. Lesson of the day: don't listen to Arjun or any of the other workers as they are only trying to benefit the landlords. BTW all positive reviews are left by the landlords for a reason. Also just saw Nicoles reply to Mr Handley and can confirm that none of the perks she said were given to tenants were actually given. Another one of their publicity stunts.
Good Afternoon, Thank you for your review, as per the response i have just sent to your co tenant above (copied below) Good Afternoon, Thank you for your review, my name is Nicole, i am Arjun's manager, i am keen to discuss this with you so i can understand the situation and then provide a thorough response, please contact me on either our office number or on my direct email nicole@tristrams.uk.com I can confirm that none of my responses on here are anything but honest and where needed accepting of any errors we may have made, they are definitely not publicity stunts. I look forward to speaking with you Kind Regards Nicole
1/5
GoogleShorthand, avoid this company at all costs as a tenant. Almost all of the positive reviews are from landlords. They’ll hound you for inspections every couple of months, call you to chase rent the SAME DAY it’s due, leave your calls and emails to them unanswered for days, even weeks at points, with a rude inflection to match and then after all of that, they’ll attempt to claim your whole deposit for issues they could have fixed in-tenancy if they bothered to communicate with you. Longhand, I dealt with this poor excuse of an agency for 2 years. Upon inspection of the property, there was a mould issue around the windows in both bedrooms. I raised this with the woman showing us around and asked directly if it would be dealt with before moving in, she said yes. Upon moving in a week later, the mould was still there, as well as a few other issues. I sent an email asking what they were planning to do. The email received back was a link to an amazon product to sort it ourselves. Now, if the mould had developed while I’d been living here I would have paid out of my own pocket to fix it and let them know about the issue, but the agency expecting me to pay for a problem which wasn’t caused by me, and an issue I even raised to them before moving in to the property is nothing short of a joke. The next issue is the “cleaning to a professional standard” as they so eloquently state in their check-out document. After moving in to the property it looked clean but when furniture was rearranged, the state of what was found was disgusting. Hair and dust thick enough it looked like a hairball. Used tissues, and rubbish under every piece of furniture in the property. Finally, we noticed there was a crack in the shower basin and emailed them to get someone out to fix it. I missed their reply email originally and replied a week later but the crack had developed into a hole by this point. I sent the pictures off to them and heard nothing back, I thought it would be dealt with quickly considering potential water damage but after another week I called them to chase and they said they would send somebody around to sort it. I had to chase them multiple times over 2 months before somebody was finally sent to the property to sort the issue. Communication between the various agents is like pulling teeth, we were always receiving replies to our emails from different people after days or weeks and never hearing from the original agent again and most of the time not at all but they’ll certainly have the gall to call you the same day your rent is due to ask when you’d be sending it, apparently because the landlord is asking? They did this twice before I told them not so politely to stop calling me and to send me an email instead. I’d recommend any potential tenant to avoid this agency at all costs or you’ll risk whatever deposit you put down. I've only just heard back from DPS after 3 months - they claimed for £1800, DPS said they're entitled to £285, absolute nerve. Do your job better Tristrams.
Dear Mr Handley, Thank you for your detailed review, we have been investigating this internally. We agree with you that during the tenancy there were a couple of shortfalls in the level of service received, we did have a few staffing issues at the time, which have since been resolved. We have also changed the way we operate since your experience to 1 point of contact service. Regarding your comments on suggesting reviews are from Landlords is untrue, as a company we care about our tenants, for example, we pay for them to have access to a discount scheme each month and give them the chance to win £50 gift cards and free rent, we also, inspect their properties every 6 months to allow tenants to bring up any issues. Regarding the deposit, we could not claim for £1800 as the total deposit was £975. We use the DPS custodial service, which is a benefit to tenants as we do not hold deposit money and if a tenant does not agree it goes to an adjudicator who fairly decides on our behalf. If we wanted to be unfair, we would use other schemes which give us more control over the money and claims process, however, this is not our intention. Nicholas, in light of the experience you had, we would like to offer you a small amount of compensation for your experience, please do contact the office and ask for me. Kind regards, Nicole Atkin.
5/5
GoogleAlthough we didn’t proceed with a purchase with Tristrams due to finding another property, we can’t recommend them highly enough - Talia was wonderful & super helpful! Clear communication & worked with our schedules for viewings. My only feedback would be to improve the property browser tool on the website as this is quite old and clunky, so it could be made more user-friendly with a better display and filtering criteria
5/5
GoogleI have had a very pleasant experience using Tristrams services. They are very efficient at what they do and easy to communicate with. In particular, one of their agents Luke has been very helpful to me. His communication has been excellent ensured it was a smooth process for me to find somewhere to live. They are a good company overall and I would recommend people to use them in the future.
5/5
FacebookI have recently been in need of a property for me and my children to continue my nurse training here in Nottingham, I needed a property close to where my children currently go to school. I spoke with Luke from the lettings team at Tristrams and he helped me find a perfect property. He was very helpful and kind. He made the process which can be stressful very smooth and gave me all the information I needed. The property I am now going to be moving into is perfect space wise and in my budget. I was kept up to date with every step from search to tenancy agreement. Luke was polite and listened to all of my queries and found the answers to my questions with a timely response. I can't thank him enough for all his help and I would recommend tristrams to my friends.
5/5
GoogleThe customer service from Tristrams was fantastic! Talia did an exceptional job keeping us informed of the progress of our house purchase, was extremely punctual and responsive throughout, and did everything she could to answer any concerns or queries we had as quickly as possible. If we ever sell we would absolutely go through Tristrams!
5/5
FacebookThe property I’m renting is very beautiful and affordable. if there’s any issues Shania is quick to solve them she’s so kind and polite. I recommend this agency to everyone as you’ll never be disappointed.
4/5
GoogleAs a student renting in Nottingham I can honestly say that Tristrams are a great agency to rent with. They are super polite, reply swiftly to any enquiries and one of my better experiences with an estate agency for sure. HOWEVER if you are booking a Housing35 property with them BE WARNED!!! Unfortunately Housing35 have no google review page so I have no choice but to write it here - if I could give them a separate review it would be 1 star at best. Staying at their newly renovated millstream court property has been a nightmare. We tenants had no wifi for 3 months despite it being included in our rent, had no efficient garbage disposal system for the first 2 months so rubbish was left in a pile just outside the property. There is one washing machine and dryer in the entire building for all 20 tenants to share. Studios are situated in a dark alleyway that has only just had lights installed - prior to that it was a huge safety hazard. On one occasion builders were working on the front door and nobody could leave or enter the building for the next 6 hours with no heads up from Housing35. Front door is stiff and often left ajar (another huge safety hazard). Lastly, don’t think about ordering a package here unless it’s amazon and you can instruct them exactly where to leave it, access code to the building etc. There is literally NOWHERE safe to order your items to - we haven’t been advised of another location such as their office which will take our packages.
5/5
Facebooktiam came to do a flat check today. she rang ahead of time to give me a time frame of when she would arrive. Once she got here she was very kind and friendly explained everything she was going to do and asked if i had any concerns. Told her about the heating and she messaged someone straight away to get it sorted. Overall very friendly and helpful.
5/5
GoogleExcellent service, Sophie Playford was always quick to respond to my emails and calls, which is so important when you're dealing with renting a property. Overall, I had an amazing experience. They made the whole process so easy and enjoyable. If you're looking for a lettings agency that truly cares about its clients, then look no further!
5/5
GoogleI chose tristrams for the sale of my grandparents home after one passed away and one had to go into a nursing home, I have never done anything like this before but tristrams made this so easy for me and did everything and sold my grandparents home in 6 weeks . Liam and Talia were fantastic and always contacted me with updates . Highly recommend tristrams .
5/5
FacebookVery pleased with Tristrams for the sale of our house over the last few months. Liam gave a great first impression. Kirsten and Talia have been great at handling the sales progression and have been professional, communicated promptly and done lots and lots of chasing of various parts of the chain when necessary. Definitely recommend.
5/5
FacebookTiam was doing inspection in our home she was so friendly, professional and respectful, thank you so much Tiam and Tristrams team
5/5
GoogleDaisy and the team at Tristrams were fantastic and incredibly efficient. Within a month of listing my property on the rental market I had numerous offers and was able to move the new wonderful tenants in. They took complete control of the whole process and handled the advert and viewings with professionalism and care. Thanks Daisy 🙌 …
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Tell us what you need and we'll put you in touch. Tristram's Sales & Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Beeston.
